Improve Rounding Efficiency to Accelerate Performance Improvement

and Enhance the Patient Experience

B E RY L PAT I E N T E X P E R I E N C E CO N F E R E N C E

M E L I S S A B E R T E L S O N , N P - CA M A N D A G R E E N , M A

Rochestercampus

Arizonacampus

Floridacampus

NWWISWWISEMN

SWMN

MAYO CLINIC ENTERPRISE

MAYO CLINIC HEALTH SYSTEMIn 2018, the Southeast Minnesota (SEMN) region of the

practice encompassed:

allied health staff331523clinics

5 hospitalsoutpatient visits700k

288 providers 30khospital days

SESSION OBJECTIVES

Understand the steps required to create a shift in culture to successfully implement rounding

Learn how to build a team to evaluate, plan, and deploy an automated rounding solution

Learn how to engage front-line staff to develop a sense of ownership and understand their participation is essential for long-term success

010203

Automated Rounding Solution

PlanEvaluate Deploy

Evaluate

Team

Past & Current Solutions

Competing Priorities

Vendor Selection

Culture Shift

Explain the

“why” Build

buy-in Remove barriers

Plan

Develop & Trial

Active & Real-time Feedback

Additional Features

VISUALIZE

SCREENSHOTS

Basic Dashboard

Rounds

Nurse Leader Round

Deploy

Identify Super Users

Staff Training

Report Development

Time Value Study

Time Value Study

Paper Process Electronic Process % difference

Collection of data 130 minutes 27 minutes 79%

Analysis of data 189 minutes 5 minutes 97%

Team-based Engagement Model (TEM)

Opportunities Identified

Brainstorm

Identify Project

Aim Statement

SMART Goals

PDSA Cycle

Example of TEM Project

Example of TEM Project

Automated Rounding Data

Automated Rounding Data

Kudos ReportEveryone has been very nice and caring.

Sandy is the best- fast- excellent nurse- feel comfortable with her.

All do/ especially Mitch he got me ear plugs and AJ got a fan for me/ Thank youSandy J for calling my sister and everybody is really good.

Betty from dietary was good, all the nurses were phenomenal.

My nurse Susan and Michelle were excellent and made me feel so comfortable intheir care. I want them to get the appreciation they deserve.

All have been very good- Mitch from RT - and Song have been great.

Now it’s your turn!

SMALL GROUP APPLICATION

QUESTIONS