THE MEDIATIONRELATIONSHIP OF

CUSTOMER SATISFACTIONBETWEEN SERVICE QUALITY

AND REPURCHASEINTENTION ON E-COMMERCE

IN INDONESIAby Author Author

Submission date: 08-May-2020 05:07AM (UTC+0700)Submission ID: 1318837204File name: Manuscript_Wahyuni_Similarity_1200_Test_1.docx (53.34K)Word count: 3539Character count: 20662

24%SIMILARITY INDEX

7%INTERNET SOURCES

18%PUBLICATIONS

18%STUDENT PAPERS

1 8%

2 2%

3 1%

4 1%

5 1%

6 1%

THE MEDIATION RELATIONSHIP OF CUSTOMERSATISFACTION BETWEEN SERVICE QUALITY ANDREPURCHASE INTENTION ON E-COMMERCE IN INDONESIAORIGINALITY REPORT

PRIMARY SOURCES

Urvashi Tandon, Ravi Kiran, Ash N. Sah."Customer Satisfaction as Mediator BetweenWebsite Service Quality and RepurchaseIntention: An Emerging Economy Case", ServiceScience, 2017Publication

docplayer.infoInternet Source

Submitted to Universitas TerbukaStudent Paper

Submitted to Universitas Jenderal SoedirmanStudent Paper

Submitted to Universiti Teknologi MARAStudent Paper

Submitted to Fakultas Ekonomi UniversitasIndonesiaStudent Paper

7 1%

8 1%

9 1%

10 1%

11 1%

12 1%

13 1%

14 <1%

15 <1%

Submitted to Udayana UniversityStudent Paper

Submitted to University of LeedsStudent Paper

www.lojai.comInternet Source

Submitted to Sunway Education GroupStudent Paper

agrise.ub.ac.idInternet Source

Şahin Azize, Zehir Cemal, Kitapccedil ı Hakan."The effects of brand experience and servicequality on repurchase intention: The role ofbrand relationship quality", African Journal ofBusiness Management, 2012Publication

Isadore G. Ances, Frank M. Ganis. "Metabolismof testosterone by virilizing Krukenberg tumor ofthe ovary", American Journal of Obstetrics andGynecology, 1968Publication

www.dbking.netInternet Source

Submitted to University of Hong KongStudent Paper

16 <1%

17 <1%

18 <1%

19 <1%

20 <1%

21 <1%

22 <1%

23 <1%

24 <1%

Submitted to City University of Hong KongStudent Paper

es.scribd.comInternet Source

Submitted to School of Business andManagement ITBStudent Paper

Submitted to University of NewcastleStudent Paper

Konstantinos Alexandris, Nikos Dimitriadis,Anastasia Kasiara. "The behaviouralconsequences of perceived service quality: Anexploratory study in the context of private fitnessclubs in Greece", European Sport ManagementQuarterly, 2001Publication

pinpdf.comInternet Source

Submitted to Politeknik Negeri SriwijayaStudent Paper

Submitted to University College BirminghamStudent Paper

Submitted to RMIT UniversityStudent Paper

Submitted to Coventry UniversityStudent Paper

25 <1%

26 <1%

27 <1%

28 <1%

29 <1%

30 <1%

Student Paper

Submitted to University of DerbyStudent Paper

Fei Liu, Eric T.K. Lim, Hongxiu Li, Chee-WeeTan, Dianne Cyr. "Disentangling utilitarian andhedonic consumption behavior in onlineshopping: An expectation disconfirmationperspective", Information & Management, 2020Publication

Muhammad Abid Saleem, Sadaf Zahra, AsifYaseen. "Impact of service quality and trust onrepurchase intentions – the case of Pakistanairline industry", Asia Pacific Journal ofMarketing and Logistics, 2017Publication

Edward C. S. Ku, Chun-Der Chen. "Cultivatingtravellers' revisit intention to e-tourism service:the moderating effect of website interactivity",Behaviour & Information Technology, 2014Publication

Bushra Mahadin, Mamoun N. Akroush, HaniBata. "The effects of tourism websites' attributeson e-satisfaction and e-loyalty: a case ofAmerican travellers' to Jordan", InternationalJournal of Web Based Communities, 2020Publication

Exclude quotes Off

Exclude bibliography On

Exclude matches Off