in the b2b distribution channel repurchase intent: a case...
TRANSCRIPT
![Page 1: in the B2B Distribution Channel Repurchase Intent: A Case Studyrepository.petra.ac.id/18725/2/Publikasi4_98030_6236.pdf · 2020. 5. 6. · Int. I Sup, Chain. Mgt variables, taken](https://reader035.vdocuments.net/reader035/viewer/2022081409/6077505f1bdec129653bd46a/html5/thumbnails/1.jpg)
The Effect of Switching Cost andProduct Return Management on
Repurchase Intent: A Case Studyin the B2B Distribution Channel
Context in Indonesiaby Serli Wijaya
Submission date: 22-Oct-2019 12:30PM (UTC+0700)Submission ID: 1197854821File name: IJSCM_Vol_9_No_2_April_2020_Revised_Submitted.pdf (576.9K)Word count: 7471Character count: 39984
![Page 2: in the B2B Distribution Channel Repurchase Intent: A Case Studyrepository.petra.ac.id/18725/2/Publikasi4_98030_6236.pdf · 2020. 5. 6. · Int. I Sup, Chain. Mgt variables, taken](https://reader035.vdocuments.net/reader035/viewer/2022081409/6077505f1bdec129653bd46a/html5/thumbnails/2.jpg)
![Page 3: in the B2B Distribution Channel Repurchase Intent: A Case Studyrepository.petra.ac.id/18725/2/Publikasi4_98030_6236.pdf · 2020. 5. 6. · Int. I Sup, Chain. Mgt variables, taken](https://reader035.vdocuments.net/reader035/viewer/2022081409/6077505f1bdec129653bd46a/html5/thumbnails/3.jpg)
![Page 4: in the B2B Distribution Channel Repurchase Intent: A Case Studyrepository.petra.ac.id/18725/2/Publikasi4_98030_6236.pdf · 2020. 5. 6. · Int. I Sup, Chain. Mgt variables, taken](https://reader035.vdocuments.net/reader035/viewer/2022081409/6077505f1bdec129653bd46a/html5/thumbnails/4.jpg)
![Page 5: in the B2B Distribution Channel Repurchase Intent: A Case Studyrepository.petra.ac.id/18725/2/Publikasi4_98030_6236.pdf · 2020. 5. 6. · Int. I Sup, Chain. Mgt variables, taken](https://reader035.vdocuments.net/reader035/viewer/2022081409/6077505f1bdec129653bd46a/html5/thumbnails/5.jpg)
![Page 6: in the B2B Distribution Channel Repurchase Intent: A Case Studyrepository.petra.ac.id/18725/2/Publikasi4_98030_6236.pdf · 2020. 5. 6. · Int. I Sup, Chain. Mgt variables, taken](https://reader035.vdocuments.net/reader035/viewer/2022081409/6077505f1bdec129653bd46a/html5/thumbnails/6.jpg)
![Page 7: in the B2B Distribution Channel Repurchase Intent: A Case Studyrepository.petra.ac.id/18725/2/Publikasi4_98030_6236.pdf · 2020. 5. 6. · Int. I Sup, Chain. Mgt variables, taken](https://reader035.vdocuments.net/reader035/viewer/2022081409/6077505f1bdec129653bd46a/html5/thumbnails/7.jpg)
![Page 8: in the B2B Distribution Channel Repurchase Intent: A Case Studyrepository.petra.ac.id/18725/2/Publikasi4_98030_6236.pdf · 2020. 5. 6. · Int. I Sup, Chain. Mgt variables, taken](https://reader035.vdocuments.net/reader035/viewer/2022081409/6077505f1bdec129653bd46a/html5/thumbnails/8.jpg)
![Page 9: in the B2B Distribution Channel Repurchase Intent: A Case Studyrepository.petra.ac.id/18725/2/Publikasi4_98030_6236.pdf · 2020. 5. 6. · Int. I Sup, Chain. Mgt variables, taken](https://reader035.vdocuments.net/reader035/viewer/2022081409/6077505f1bdec129653bd46a/html5/thumbnails/9.jpg)
![Page 10: in the B2B Distribution Channel Repurchase Intent: A Case Studyrepository.petra.ac.id/18725/2/Publikasi4_98030_6236.pdf · 2020. 5. 6. · Int. I Sup, Chain. Mgt variables, taken](https://reader035.vdocuments.net/reader035/viewer/2022081409/6077505f1bdec129653bd46a/html5/thumbnails/10.jpg)
![Page 11: in the B2B Distribution Channel Repurchase Intent: A Case Studyrepository.petra.ac.id/18725/2/Publikasi4_98030_6236.pdf · 2020. 5. 6. · Int. I Sup, Chain. Mgt variables, taken](https://reader035.vdocuments.net/reader035/viewer/2022081409/6077505f1bdec129653bd46a/html5/thumbnails/11.jpg)
![Page 12: in the B2B Distribution Channel Repurchase Intent: A Case Studyrepository.petra.ac.id/18725/2/Publikasi4_98030_6236.pdf · 2020. 5. 6. · Int. I Sup, Chain. Mgt variables, taken](https://reader035.vdocuments.net/reader035/viewer/2022081409/6077505f1bdec129653bd46a/html5/thumbnails/12.jpg)
6%SIMILARITY INDEX
2%INTERNET SOURCES
4%PUBLICATIONS
4%STUDENT PAPERS
1 3%
2 1%
3 1%
4 1%
5 1%
The Effect of Switching Cost and Product Return Management onRepurchase Intent: A Case Study in the B2B Distribution ChannelContext in IndonesiaORIGINALITY REPORT
PRIMARY SOURCES
Ivan Russo, Ilenia Confente, David M. Gligor,Nicola Cobelli. "The combined effect of productreturns experience and switching costs on B2Bcustomer re-purchase intent", Journal ofBusiness & Industrial Marketing, 2017Publication
Submitted to Institute of Research &Postgraduate Studies, Universiti Kuala LumpurStudent Paper
www.pwc.comInternet Source
www.agba.usInternet Source
Submitted to University of LeedsStudent Paper
![Page 13: in the B2B Distribution Channel Repurchase Intent: A Case Studyrepository.petra.ac.id/18725/2/Publikasi4_98030_6236.pdf · 2020. 5. 6. · Int. I Sup, Chain. Mgt variables, taken](https://reader035.vdocuments.net/reader035/viewer/2022081409/6077505f1bdec129653bd46a/html5/thumbnails/13.jpg)
Exclude quotes On
Exclude bibliography On
Exclude matches < 1%