instructions for accessing the hodges university … for accessing the hodges university virtual lab...

InstructionsforAccessingtheHodgesUniversityVirtualLab

TableofContents

Adding the VLAB as a Trusted Site ........................................................................................... 3

Accessing the VLAB using Windows 8 ..................................................................................... 5

Using Internet Explorer and Windows 8 to Access the VLAB ........................................... 9

Using Firefox and Windows 8 to Access the VLAB ........................................................ 15

Accessing the VLAB on Window 7 ......................................................................................... 18

Accessing the VLAB on a MAC .............................................................................................. 23

Accessing the VLAB on iPad/iPhone ....................................................................................... 29

Accessing the VLAB on a Droid .............................................................................................. 32

When launching a VLAB application you are prompted to save the .ica file. ......................... 34

The wrong client software has been installed ........................................................................... 34

Invalid Credentials .................................................................................................................... 34

Browser Security Settings ......................................................................................................... 34

Unable to Access data on your computer ................................................................................. 35

Applications Fail to Launch Using Firefox .............................................................................. 39

Accessing the Hodges University Virtual Lab

Adding the VLAB as a Trusted Site 3

AddingtheVLABasaTrustedSite Before logging in to the VLAB the first time add: https://vlab.hodges.edu as a Trusted Site.

1) Open the Control Panel and select: Internet Options

2) Go to the Security Tab, 3) Select: Trusted Sites and then click the Sites button.


Adding the VLAB as a Trusted Site 4

4) Type: https://vlab.hodges.edu

5) Click: Add

6) Click: Close


Accessing the VLAB using Windows 8 5

AccessingtheVLABusingWindows8

1) Open a browser and go to: https://vlab.hodges.edu

2) Type in your MyHugo username and password

3) Click: Log on

The first time you access the site, you will need to install the Citrix Receiver Client

4) Click the Box that you agree with the Citrix License Agreement

5) Click: INSTALL



When prompted to Run or Save the Citrix Receiver 6) Select: Run

The Citrix Receiver Installation Program will begin.

7) Click: Install



The Citrix Receiver Installation Program begins.

When the Citrix Receiver Installation Program has completed,

8) Click: Finish



When the Citrix Receiver installation has completed,

9) Click: Continue

You will automatically be taken to the VLAB Home Screen containing the Folders to the Applications

10) Double-click: on a Folder to open it.


Using Internet Explorer with Windows 8 9

UsingInternetExplorer andWindows8toAccesstheVLAB

In Internet Explorer, from the VLAB Home Screen,

1) Double-click on a Folder to open it.

2) Click on an Application to open it.

When using Internet Explorer a box will pop-up asking you to Open or Save the Launch.ica file.

3) Click: Save |



4) Save the Launch.isa file to your Desktop

5) Right-click: the Launch.ica file

6) Select: Open With



7) Click: More Options

8) Click: Look for another app on this PC



9) Navigate to: C:\Program Files (x86)\Citrix\ICA Client

10) Select: wfcrun32.exe

11) Click: Open then OK Your Application will now open



Back in Internet Explorer ,

12) Click on the Application you want to open. In Internet Explorer a box will pop-up asking you to Open or Save the Launch.ica file

13) Click: Open

Depending on your browser security settings, you might receiver a message like the following, if so,

14) Click: Permit use



Your selected Application will then open.

To avoid the pop-up box asking you to Open or Save the Launch.ica file every time you want to open an Application you can use Firefox.


Using Firefox with Windows 8 15

UsingFirefox andWindows8toAccesstheVLAB

Citrix Receiver Firefox Settings

Before logging in to the VLAB, in Firefox

1) Select: Options

2) Select: Add-ons



3) Click on Plugins in the menu on the left side of the page

4) Change the Citrix ICA Client and the Citrix URL-Redirection Helper Plugin

5) From: Ask to Activate

6) To: Always Activate



7) Login to the VLAB and Open the Application of your choice.



AccessingtheVLABonWindow7

1) Open a browser and go to: https:/vlab.hodges.edu


3) Click: Log on

4) The first time you access the site, you will need to install the Citrix Receiver client a. Check the box to agree with the license agreement, and click INSTALL



5) Click: on Run



6) Click: Run

7) Click: OK



8) After the Citrix Receiver finishes the installation, it will automatically take you to the home screen containing the folders to the applications

a. Click on a folder to open

b. Click on an Application to open it



9) Depending on your browser security settings, you might receiver a message like the following, if so, click Permit use

10) After you have used the applications, click on Log Off – Disconnect

11) Close your browser


Accessing the VLAB using a MAC 23

AccessingtheVLABonaMAC

1) Open a browser and go to https://vlab.hodges.edu


3) Click: Log on

4) The first time you access the site, you will need to install the Citrix Receiver client a. Click: INSTALL



5) Click: Save

6) Click: OK

7) Double-click the downloaded file



8) Click: Install Citrix Receiver.pkg

9) Click: Continue

10) Click: Agree



11) Click: Continue

12) Click: Install



13) Click: Close



14) After the Citrix Receiver finishes the installation, it will automatically take you to the home screen containing the folders to the applications

a. Click on a folder to open

b. Click on a program to open

15) After you have used the applications, click on Log Off – Disconnect

16) Close the browser


Accessing the VLAB using an iPad / iPhone 29

AccessingtheVLABoniPad/iPhone

1. Download Citrix Receiver from the AppStore

2. Open Receiver app, and tap Add Account



3. Do not type in the address, instead tap on Options and Select Manual setup



4. Fill in the following information

a. Address: https://vlab.hodges.edu b. Description: Optional c. Access Gateway d. Enterprise Edition e. Username: Your MyHugo username f. Password: Your MyHugo password g. Domain: ic

5. Tap Save

6. You should now be able to use the applications


Accessing the VLAB using a Droid 32

AccessingtheVLABonaDroid

1. Download Citrix Receiver from the Google App Store 2. Open Receiver app and tap on Set up my enterprise apps

3. Fill in the following information

a. Address: https://xenapppoc.hodges.edu b. Type: Access Gateway c. Description: Optional d. Username: Your MyHugo username e. Password: Your MyHugo password f. Domain: ic g. Gateway Type: Enterprise Edition h. Authentication Type: Domain Only

4. Tap Add


Accessing the VLAB using a Droid 33

5. If you receive a message asking if you want to accept the certificate, tap Accept

6. You should now be able to use the applications


Troubleshooting VLAB Connection Issues 34

TroubleshootingConnectionIssues

WhenlaunchingaVLABapplicationyouarepromptedtosavethe.icafile.

1) Install the Citrix client. See the “How to install Citrix client” for instructions.

2) If you are certain you have the client installed, make sure you have

https://vlab.hodges.edu added as a trusted site. See the “Browser Security Settings” section for

instructions.

Thewrongclientsoftwarehasbeeninstalled

Opening the VLAB you get to the point where it says, "Allow", it won't load to the next step which is the

"welcome" and just goes in a continuous loop

1) Uninstall and reinstall the Citrix client.

InvalidCredentials

This error is typically caused by an incorrectly typed password or user name.

1) Enter your Student Username and Password (the same username and password you use

to access MyHugo).

BrowserSecuritySettings

The user is able to authenticate at the VLAB login page and the applications are available, but

the user sees the following warning in the Message Center:

Current browser security restrictions may prevent you from launching applications, or may

require your explicit permission to proceed. To launch an application successfully, save the

launch file if prompted and double-click the file to start the application.

This message appears only in Internet Explorer. Firefox and Chrome do not produce the warning.

If the user is able to connect to the applications, the message can be ignored.

If the user is unable to connect, the resolution is to add the site to the Trusted Sites list in Internet

Explorer:



1) In Internet Explorer, navigate to https://vlab.hodges.edu

2) Click Tools -> Internet Options -> Security tab.

Click the Trusted Sites checkmark icon and then click the Sites button. Confirm that the URL https://vlab.hodges.edu appears in the top box, and click the Add button.

3) Click Close and OK to return to the login screen. Log in.

UnabletoAccessdataonyourcomputerHow to Check the Citrix Receiver Security Settings

1) Log in to the VLAB (http://vlab.hodges.edu) and open Microsoft Word

When Word has opened……

2) Right-Click on the Citrix Receiver Icon in the Systray (down by the clock)



3) Select: Preferences

4) In Citrix Receiver Preferences Select: Plug-in status



5) Then Click on: Connection Center

6) Under Session Security make sure Full Access is set for: Files and USB/Other Devices



After you have made the changes….

7) Click: Close

Then

8) Click: OK

to exit the Citrix Receiver



ApplicationsFailtoLaunchUsingFirefox

1) Open Firefox 2) Select the Option Menu button 3) Select Add-Ons



4) Select Plugins

5) For Citrix ICA Client change the dropdown option From “Ask to Activate.”

6) To “Always Activate

7) Close and reopen Firefox

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