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Strictly copyright © IGI Services 2015

International Student Barometer

Autumn Wave 2014

Caitlin Mills Lyle, Head of Continuous Surveys

All materials strictly copyright © IGI Services 2015


Overview

2

Summary Pre - Arrival Experience Appendix

Motivations

Decision Factors

Student Engagement

Learning

Support

Arrival

Headline Results

National Trends

Survey Response

Survey Overview Deliverables

Questionnaire

Additional Info Living


3

Understand the entire student journey with i-graduate Established in

2005

In Over

1400 Institutions

Across

30 Countries

Feedback from over

2.3 Million Students

www.i-graduate.org


Introducing the i-mark

“We are using the i-mark on our admission webpages to show potential students that we use the ISB for program quality management and service development.” ISB University Partner

4

Available to HE institutions worldwide taking part in the ISB or SB

Instant and easy recognition of an institution’s dedication to the student experience

Use on website and promotional literature


Process Summary & Scale

Core questionnaire covering arrival, learning, living, support, recommendation, application and choice of institution

Semi-standardised online questionnaire format, adapted and customised for each partner institution

Students invited to feedback from October to December 2014

164,863 international students responded from 209 institutions in 18 countries

Institution-specific results compared against comparator groups, national and international benchmarks

Reporting: in person, confidential and customised to each institution

5


All Participating Institutions ISB (161,781), SB (87,328), ISBSB (136,552)

Institutions in bold surveyed international and domestic students

University of Aberdeen University of Canberra Edith Cowan University

Aalto University/Aalto-yliopisto Cardiff University Erasmus University Rotterdam

The University of Adelaide Università Cattolica del Sacro Cuore Estonian Academy of Arts

University of Adelaide - Singapore Centennial College Estonian Academy of Music and Theatre

Algonquin College University of Central Lancashire Estonian Business School

University of Amsterdam University of Central Missouri Estonian University of Life Sciences

Anglia Ruskin University Chalmers University of Technology Fanshawe College

Arizona State University Charles Darwin University Flinders University

Asia Pacific University of Technology & Innovation University of Cincinnati Fresno State

Aston University College of the Rockies Friedrich-Schiller-Universität Jena

Australian Catholic University University of Colorado Denver George Brown College

The Australian National University Coventry University Georgian College

Bath Spa University CQUniversity Australia University of Glasgow

University of Bedfordshire University for the Creative Arts University of Glasgow - UESTC

University of Birmingham Curtin Singapore University of Glasgow - SIT

University College Birmingham Curtin University Glasgow Caledonian University

Università Bocconi Deakin University University of Gloucestershire

Bond University DePaul University Goldsmiths, University of London

Bournemouth University University of Derby Gonzaga University

University of Bradford University of Dundee University of Greenwich

University of Bristol Durham College Griffith University

University of Calgary Durham University University of Groningen

University of California, Santa Cruz University of Eastern Finland University of Guelph

Camosun College The University of Edinburgh Haaga-Helia University of Applied Sciences

ISB (164,863), SB (114,456), ISBSB (162,633)

6




Hanken School of Economics University of Jyväskylä Macquarie University

HELP University Kajaani University of Applied Sciences Maynooth University

University of Helsinki The University of Kansas University of Melbourne

Helsinki Metropolia University of Applied Sciences Karelia University of Applied Sciences Miami University

University of Hertfordshire Karolinska Institutet University of Michigan-Flint

HKU Space Community College Universität Kassel University of Minnesota

University of Hong Kong KU Academic Accelerator Program University of Missouri

The Chinese University of Hong Kong La Trobe University Monash University, Malaysia

The Hong Kong Polytechnic University Lahti University of Applied Sciences Murdoch University

The Hong Kong University of Science and Technology Lane Community College University of Nebraska–Lincoln

Hogeschool Rotterdam University of Lapland Newcastle University (UK)

The University of Hull Lappeenranta University of Technology University of Newcastle (Australia)

Humber Institute of Technology and Advanced Learning Laurea University of Applied Sciences The University of New England

University of Huddersfield University of Leeds University of New Mexico

University of Illinois, Urbana-Champaign Leeds Beckett University The University of New South Wales

Indiana University Bloomington University of Limerick The University of Northampton

Indiana U-Purdue U Indianapolis University of Lincoln Northeastern University

International Year One (Shorelight at Bath Spa) Linköping University Northumbria University

James Cook University Linnaeus University Northwestern University

James Cook University (Singapore) University College London The University of Nottingham (China)

JAMK University of Applied Sciences University College London - Australia The University of Nottingham (Malaysia)

Johnson & Wales University University College London - Qatar The University of Nottingham (UK)

Jönköping University Loughborough University Nova Scotia Community College

ISB (164,863), SB (114,456), ISBSB (162,633)

7



Institutions in bold surveyed international and domestic students 8

Novia University of Applied Sciences Southern Cross University University of Twente

University of Oulu University of Southern Queensland UCF Global Achievement Academy

University of Oxford State University of New York at Oswego Umeå University

Oxford Brookes University University of Strathclyde University of Ulster

Universiti Teknologi Petronas University of Sunderland Utah State University

University of Portsmouth Sunway College and University University of Vaasa

Plymouth University University of the Sunshine Coast Valencia College

The University of Queensland University of Surrey VAMK Ltd, University of Applied Sciences

Queensland University of Technology The University of Sydney Victoria University

RMIT University Swinburne University of Technology (Sarawak Campus) The Vocational Training Council

Robert Gordon University Tallinn University VU University Amsterdam

Royal Holloway, University of London Tallinn University of Technology Wageningen University

Rutgers University Tampere University of Applied Sciences University of Waikato

Saxion University of Applied Sciences Tampere University of Technology University of Wales, Trinity Saint David

Seneca College of Applied Arts and Technology University of Tartu University of Warwick

The University of Sheffield University of Tasmania University of Waterloo

Sheffield Hallam University Taylor's College University of the West of England, Bristol

Sheridan College Taylor's University, Lakeside Campus The University of Western Australia

SIM Global Education Technical University of Denmark Western Michigan University

SOAS, University of London University of Technology, Sydney University of Western Sydney

University of South Australia Teesside University University of Wisconsin-Milwaukee

University of South Wales Trinity College Dublin University of Wollongong

University of Southampton University of Turku

ISB (164,863), SB (114,456), ISBSB (162,633)


All Participating Institutions - UK ISB (161,781), SB (87,328), ISBSB (136,552)


University of Aberdeen University of Glasgow University of Oxford

Anglia Ruskin University Glasgow Caledonian University Plymouth University

Aston University University of Gloucestershire University of Portsmouth

Bath Spa University Goldsmiths, University of London Robert Gordon University

University of Bedfordshire University of Greenwich Royal Holloway, University of London

University of Birmingham University of Hertfordshire The University of Sheffield

University College Birmingham University of Huddersfield Sheffield Hallam University (SHU)

Bournemouth University The University of Hull SOAS, University of London

University of Bradford University of Leeds University of Southampton

University of Bristol Leeds Beckett University University of South Wales

Cardiff University University of Lincoln University of Strathclyde

University of Central Lancashire University College London University of Sunderland

Coventry University Loughborough University University of Surrey

University for the Creative Arts Newcastle University Teesside University

University of Derby The University of Northampton University of Ulster

University of Dundee Northumbria University University of Wales, Trinity Saint David

Durham University The University of Nottingham (UK) University of Warwick

The University of Edinburgh Oxford Brookes University University of the West of England, Bristol

UK ISB (60,965), UK SB (55,667), UK ISBSB (88,055)

9


Benchmark Group Participating Institutions

10

Russell Group ISB (32,099)

University of Birmingham University of Bristol

Cardiff University Durham University

The University of Edinburgh University of Glasgow

University of Leeds University College London

Newcastle University The University of Nottingham (UK)

University of Oxford The University of Sheffield University of Southampton

University of Warwick



19% increase in

use of agents

2.3 million responses

from students worldwide

34 % satisfaction

increase with opening a

bank account

9% average

improvement across all ISB

measures

10 years of the ISB - what’s changed since 2005?

careers advice ratings

up

8%

16% Increase in

use of league tables

social

networking sites now help

10% of students

choose

119 UK universities

have run the ISB

work experience ratings up

9%

international

student enrolment*

46%

*25 universities, ISB founders group


31%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

ISB Response Rate

Response range – all participating institutions

14

Response Population Response

Rate

Newcastle ISB 2014 2,304 7,373 31%

Russell Group ISB 2014 32,099 110,830 29%

UK ISB 2014 60,989 216,530 28%

Global ISB 2014 164,863 599,453 28%


27%

5%

4%

3%3%

3%3%3%2%

47%

22%

5%

4%

2%2%

4%1%1%

5%

54%

Newcastle (2304, inner circle) vs RGI ISB (32099, outer circle)

China

Malaysia

India

Nigeria

Hong Kong SAR

Germany

Iraq

Brazil

USA

Other

Nationality breakdown

15


39%

38%

20%

3%

38%

39%

21%

2%

Newcastle (2304, inner circle) vs RGI ISB (32099, outer

circle)

UG

PGT

PGR

Other

Study level breakdown

16


22%

7%

7%

6%

5%5%5%

4%

4%

4%

3%

3%

3%

3%

2%2%

14%

Newcastle (2210)Business School

Education, Communication and Language Sciences

Electrical and Electronic Engineering

Arts and Cultures

Civil Engineering and Geosciences

Biomedical Sciences

Computing Science

Modern Languages

Architecture, Planning and Landscape

Mechanical and Systems Engineering

Marine Science and Technology

English Literature, Language and Linguistics

Geography, Politics and Sociology

Agriculture, Food and Rural Development

Chemical Engineering and Advanced Materials

Law School

Other

17

Department breakdown


Management Summary

19

• Good set of results overall

• Propensity to recommend – 86%, on a par with the RGi but down 2% since 2013

• Overall satisfaction – 90%, down 2% since 2013

– Now 8th/14 RGi, 23th/54 UK

• Areas to celebrate (all 1st/14 RGi):

– Arrival: Registration, bank account

– Learning: Physical library, learning technology (PCs/networking etc), Laboratories

– Living: Campus buildings, Financial Support

– Support: Careers Service (Also 1st in 2013)

– Employability measures performing well against the benchmark

• Areas for attention:

– RGi and UK have become more competitive this year

– Integration measures (Multicultural, host friends), internet access, faith provision, Doctor = low in RGi rankings

– Assessment and feedback measures still performing well against RGi benchmark, but other UK unis have overtaken


Propensity to recommend

Would you recommend the institution to others thinking of applying here? 20

Newcastle (1858)

2014 vs 2013 Global ISB (138327)

RGI ISB (27022)

UKISB (51087)

38% -1% I would actively encourage people to apply 38% 44% 42%

48% -1% If asked, I would encourage people to apply 45% 44% 44%

11% +1% I would neither encourage nor discourage people to apply

13% 10% 11%

2% +1% If asked, I would discourage people from applying 3% 2% 2%

1% +1% I would actively discourage people from applying 1% 1% 1%

86% 83% 88% 86%


Propensity to recommend (by study level)

Would you recommend the institution to others thinking of applying here? 21

Newcastle (1858)

UG (732) PGT (698) PGR (376)

38% I would actively encourage people to apply 39% 34% 42%

48% If asked, I would encourage people to apply 48% 51% 40%

11% I would neither encourage nor discourage people to apply

10% 12% 13%

2% If asked, I would discourage people from applying 2% 2% 3%

1% I would actively discourage people from applying 1% 1% 2%

86% 87% 85% 82%


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Actively encourage (ISB)

If asked, encourage (ISB) If asked, encourage (Institution)

Actively encourage (Institution)

If asked, encourage (Russell Group ISB)

Actively encourage (Russell Group ISB)

22 Would you recommend the institution to others thinking of applying here?

Propensity to recommend – all institutions


-5% -3% -1% 1% 3% 5%

Overall

UG

PGT

PGR

Newcastle

RGI ISB fixed

Worse in Autumn Wave 2014 Better in Autumn Wave 2014

*The Fixed Benchmark only includes institutions that took part in both Autumn 2013 and 2014

23

Propensity to recommend

Would you recommend the institution to others thinking of applying here?


11% 10% 11% 11% 11% 12% 8% 10% 10% 11%

48% 47% 48% 49% 50% 51%48% 48% 49% 48%

39% 41% 38% 38% 36% 35%42% 40% 39% 38%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%I would activelyencouragepeople to apply

If asked, I wouldencouragepeople to apply

I would neitherencourage nordiscouragepeople to apply

If asked, I woulddiscouragepeople fromapplying

I would activelydiscouragepeople fromapplying

24 Would you recommend the institution to others thinking of applying here?

Propensity to recommend – compared to previous autumn waves


93

% 89

%

84

%

90%

93

%

93

%

93

% 92% 89

%

88

%

91

% 89

%

88

%

95

%

95%

95

%

90

% 86

%

70%

75%

80%

85%

90%

95%

100%

RGI ISB

25

Overall satisfaction

Overall, how satisfied are you with all aspects of your institution experience?


95%

95%

94%

92%

91%

89%

85%

82%

82%

79%

95%

92%

92%

87%

87%

83%

81%

80%

80%

75%

Institution reputation

Specific course of study

Research quality

Personal safety

Earning potential

Cost of living

Cost of study

Location

Teacher reputation

Social life

Newcastle (1250) RGI ISB (19679)

How important were the following factors when deciding where to study? 27

Top 10 factors in study decision (% important)


41%

36%

29%

25%

24%

16%

13%

13%

11%

10%

25%

40%

34%

35%

29%

20%

19%

19%

16%

10%

Education Agent

The institution website

Friends

League tables or rankings

Family

Prospectus from this institution

Teacher/tutor where you studied previously

Alumni of this institution

Current students at this institution

Social networking site

Newcastle (1245)

RGI ISB (19684)

Top 10 key influences (choice of institution)

28 Which of the following helped you to choose this institution?


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Newcastle(567)

RGI ISB(5680)

2%

2%

8%

8%

64%

64%

25%

26%

Very poor Poor Good Very good

30

Agent Rating

Please rate the service you received from the agent/representative office:


89%

93%

88%

83%

88%

90%

82%

56%

91%

92%

88%

84%

90%

90%

81%

54%

The agent was well informed about HigherEducation in this country

The agent was knowledgeable about theinstitutional application processes

The agent reduced time and effort needed tocomplete application

The agent described the institution accurately

The agent was not pushy or forceful with me duringthe application/enrolment process

The agent provided helpful services for my visaapplication

The agent provided helpful pre-departureorientation services

The agent reduced my overall costs (application feewaivers, money exchange discounts, etc.)

RGI ISB (4591) Newcastle (458)

31

Agents

To what extent do you agree or disagree with the following statements:


33

Application to offer – number of days and satisfaction

How long did you wait between applying and receiving your offer from this institution?

Average Days Newcastle Global ISB RGI ISB UKISB

UG 58 51 62 53

PGT 30 46 40 36

PGR 41 65 53 53

..

% Satisfaction Newcastle Global ISB RGI ISB UKISB

UG 84% 81% 81% 83%

PGT 87% 81% 83% 84%

PGR 83% 80% 82% 82%


38

45

52

41

33

44 4341

27 29

3835

31 29

3130

5149

53

49

5552

58 58

20

26

18

35

79

0

10

20

30

40

50

60

70

80

90

Autumn2007

Autumn2008

Autumn2009

Autumn2010

Autumn2011

Autumn2012

Autumn2013

Autumn2014

PGR

PGT

UG

Foundation course

ONDLS

Other

34

Application to offer – number of days by wave

How long did you wait between applying and receiving your offer from this institution?

Nu

mb

er

of

day

s


Finance Office

Registration

Meeting staff

Formal welcome

ARRIVAL OVERALL

University orientation

Home friends

Bank account

Accommodation Office

First night

Study sense

Local orientationAccommodation

conditionWelcome

Social activities

Other friends

Internet access

Host friends

-15% -10% -5% 0% 5% 10% 15%

Arrival matrix

36

Inst

itu

tio

n s

atis

fact

ion

(so

rte

d b

y %

sco

re)

% difference to RGi


Newcastle Global ISB

%

Russell Group

ISB % UKISB %

Global ISB

+/-

Russell Group

ISB +/- UKISB +/-

ARRIVAL AVERAGE 87.2% 84.1% 85.1% 84.9% 3.1% 2.1% 2.3%

ARRIVAL OVERALL 90.7% 89.0% 89.5% 88.7% 1.7% 1.2% 2.1%

Finance Office 95.4% 89.9% 92.0% 90.2% 5.5% 3.4% 5.2%

Registration 94.7% 87.9% 90.6% 90.1% 6.8% 4.2% 4.7%

Meeting staff 93.8% 89.8% 91.6% 92.1% 4.0% 2.2% 1.8%

Formal welcome 91.5% 88.4% 89.6% 89.1% 3.2% 1.9% 2.5%

University orientation 90.3% 88.0% 88.4% 88.3% 2.4% 1.9% 2.0%

Home friends 89.4% 86.4% 88.0% 84.1% 3.0% 1.4% 5.3%

Bank account 89.3% 80.6% 76.6% 78.1% 8.7% 12.7% 11.2%

Accommodation Office 89.1% 84.8% 86.2% 86.0% 4.2% 2.9% 3.1%

First night 88.8% 83.7% 86.0% 84.4% 5.1% 2.8% 4.4%

Study sense 88.8% 83.3% 85.5% 84.9% 5.5% 3.3% 3.8%

Local orientation 87.7% 84.2% 85.9% 86.0% 3.6% 1.9% 1.7%

Accommodation condition 87.3% 81.2% 84.6% 82.1% 6.1% 2.8% 5.3%

Welcome 86.6% 79.6% 79.2% 80.1% 6.9% 7.4% 6.5%

Social activities 85.5% 83.5% 86.2% 84.0% 2.0% -0.7% 1.5%

Other friends 84.4% 87.1% 85.7% 88.3% -2.7% -1.3% -3.9%

Internet access 77.2% 79.3% 81.1% 82.0% -2.1% -3.9% -4.8%

Host friends 62.0% 71.9% 68.9% 73.3% -9.9% -6.9% -11.3%

37

Benchmarking arrival

Arrival section asked to all 1st year students


38

Benchmarking arrival (sorted by primary ranking group)

Arrival section asked to all 1st year students


%

Russell Group

ISB % UKISB % Global ISB

Russell Group

ISB UKISB

ARRIVAL AVERAGE 87.2% 84.1% 85.1% 84.9% 35 3 14

ARRIVAL OVERALL 90.7% 89.0% 89.5% 88.7% 75 6 23

Registration 94.7% 87.9% 90.6% 90.1% 8 1 3

Bank account 89.3% 80.6% 76.6% 78.1% 40 1 4

Study sense 88.8% 83.3% 85.5% 84.9% 29 2 14

Accommodation condition 87.3% 81.2% 84.6% 82.1% 14 2 4

First night 88.8% 83.7% 86.0% 84.4% 29 3 7

Meeting staff 93.8% 89.8% 91.6% 92.1% 31 4 19

University orientation 90.3% 88.0% 88.4% 88.3% 88 4 19

Local orientation 87.7% 84.2% 85.9% 86.0% 53 4 19

Welcome 86.6% 79.6% 79.2% 80.1% 40 4 12

Finance Office 95.4% 89.9% 92.0% 90.2% 21 5 11

Accommodation Office 89.1% 84.8% 86.2% 86.0% 45 5 17

Formal welcome 91.5% 88.4% 89.6% 89.1% 87 6 25

Home friends 89.4% 86.4% 88.0% 84.1% 54 6 13

Social activities 85.5% 83.5% 86.2% 84.0% 75 8 22

Other friends 84.4% 87.1% 85.7% 88.3% 110 8 43

Internet access 77.2% 79.3% 81.1% 82.0% 115 12 46

Host friends 62.0% 71.9% 68.9% 73.3% 160 14 54


-4% -2% 0% 2% 4%


Accommodation condition

Finance Office

First night

Meeting staff

Home friends

Formal welcome

Welcome

Bank account

Internet access

Registration

Other friends

Study sense

Social activities

University orientation

Local orientation

Host friends

Newcastle

RGI ISB


39

Arrival satisfaction – Autumn 2013 vs Autumn 2014

The Fixed Benchmark only includes institutions that took part in both Autumn 2013 and 2014


Expert lecturers

Assessment

Academics' English

Learning support

Course content

Good teachers

Research

Quality lectures

Course organisation

LEARNING OVERALL

Marking criteria

Performance feedback

-5% -4% -3% -2% -1% 0% 1% 2% 3% 4% 5%

Learning matrix - Teaching

41

Inst

itu

tio

n s

atis

fact

ion

(so

rte

d b

y %

sco

re)

% difference to RGi


Newcastle Global ISB % Russell

Group ISB % UKISB %

Global ISB

+/-

Russell

Group ISB

+/-

UKISB +/-

Expert lecturers 94.6% 92.7% 95.2% 94.1% 2.0% -0.6% 0.5%

Assessment 91.5% 88.9% 90.1% 90.3% 2.6% 1.4% 1.2%

Academics' English 91.2% 91.5% 91.3% 92.2% -0.3% -0.1% -1.0%

Learning support 91.1% 89.8% 89.7% 90.2% 1.3% 1.4% 0.9%

Course content 90.8% 88.7% 90.5% 89.6% 2.1% 0.4% 1.2%

Good teachers 90.2% 87.7% 89.5% 90.3% 2.6% 0.7% 0.0%

Research 90.2% 86.7% 89.9% 89.3% 3.5% 0.3% 0.9%

Quality lectures 90.2% 88.4% 89.7% 90.3% 1.8% 0.5% -0.2%

Course organisation 89.3% 85.7% 86.6% 86.1% 3.6% 2.7% 3.2%

Marking criteria 86.3% 84.7% 83.0% 85.3% 1.6% 3.3% 1.1%

Performance feedback 85.8% 85.2% 84.4% 86.0% 0.6% 1.4% -0.2%

42

Benchmarking learning - Teaching


43

Benchmarking learning - Teaching (sorted by primary ranking group)

Newcastl

e

Global

ISB %

Russell

Group

ISB %

UKISB % Global

ISB

Russell

Group

ISB

UKISB

Learning support 91.1% 89.8% 89.7% 90.2% 61 3 19

Course organisation 89.3% 85.7% 86.6% 86.1% 53 4 14

Academics' English 91.2% 91.5% 91.3% 92.2% 75 6 26

Marking criteria 86.3% 84.7% 83.0% 85.3% 81 6 31

Assessment 91.5% 88.9% 90.1% 90.3% 84 7 29

Good teachers 90.2% 87.7% 89.5% 90.3% 64 7 32

Performance

feedback 85.8% 85.2% 84.4% 86.0% 79 7 29

Quality lectures 90.2% 88.4% 89.7% 90.3% 77 9 37

Research 90.2% 86.7% 89.9% 89.3% 47 10 20

Expert lecturers 94.6% 92.7% 95.2% 94.1% 48 11 26

Course content 90.8% 88.7% 90.5% 89.6% 65 11 29


Topic selection**

Managing research**

Language support

Multicultural

LEARNING OVERALL

Class size

Employability

Careers advice

Opportunities to teach**

Work experience

-4% -3% -2% -1% 0% 1% 2% 3% 4%

Learning matrix - Studies

45

Inst

itu

tio

n s

atis

fact

ion

(so

rte

d b

y %

sco

re)

% difference to RGi **Postgraduate students only


Newcastle Global

ISB %

Russell

Group

ISB %

UKISB % Global

ISB +/-

Russell

Group

ISB +/-

UKISB +/-

Topic selection** 90.6% 88.2% 89.5% 89.3% 2.4% 1.1% 1.3%

Managing research** 90.5% 90.0% 90.2% 90.7% 0.5% 0.3% -0.2%

Language support 88.4% 89.1% 88.0% 90.2% -0.6% 0.5% -1.7%

Multicultural 88.2% 90.5% 89.7% 90.7% -2.3% -1.5% -2.5%

Class size 83.8% 89.2% 82.9% 87.7% -5.4% 0.9% -4.0%

Employability 83.3% 78.5% 80.9% 82.1% 4.8% 2.4% 1.2%

Careers advice 78.3% 71.6% 76.1% 77.0% 6.7% 2.2% 1.2%

Opportunities to teach** 75.9% 72.2% 76.4% 73.1% 3.7% -0.5% 2.8%

Work experience 73.6% 68.9% 70.9% 72.9% 4.6% 2.6% 0.6%

46

Benchmarking learning - Studies

**Postgraduate students only


47

Benchmarking learning - Studies (sorted by primary ranking group)

**Postgraduate students only

Newcastle Global ISB % Russell

Group ISB % UKISB % Global ISB

Russell

Group ISB UKISB

Employability 83.3% 78.5% 80.9% 82.1% 59 4 30

Careers advice 78.3% 71.6% 76.1% 77.0% 40 5 19

Class size 83.8% 89.2% 82.9% 87.7% 147 7 44

Opportunities to

teach** 75.9% 72.2% 76.4% 73.1% 36 7 14

Language support 88.4% 89.1% 88.0% 90.2% 108 8 43

Work experience 73.6% 68.9% 70.9% 72.9% 66 8 30

Managing

research** 90.5% 90.0% 90.2% 90.7% 44 9 26

Topic selection** 90.6% 88.2% 89.5% 89.3% 58 10 26

Multicultural 88.2% 90.5% 89.7% 90.7% 119 12 46


Physical library

Laboratories

Virtual learning

Online library

Technology

Learning spaces

LEARNING OVERALL

-7% -5% -3% -1% 1% 3% 5% 7%

Learning matrix - Facilities

49

Inst

itu

tio

n s

atis

fact

ion

(so

rte

d b

y %

sco

re)

% difference to RGi


Newcastle Global

ISB %

Russell

Group

ISB %

UKISB

%

Global

ISB +/-

Russell

Group

ISB +/-

UKISB

+/-

Physical library 96.2% 89.4% 91.1% 91.3% 6.8% 5.1% 4.9%

Laboratories 95.7% 90.4% 91.6% 91.0% 5.3% 4.1% 4.7%

Virtual learning 95.3% 91.1% 91.9% 92.0% 4.3% 3.4% 3.3%

Online library 94.9% 90.4% 91.8% 90.8% 4.5% 3.0% 4.1%

Technology 94.7% 89.3% 90.8% 89.8% 5.3% 3.9% 4.9%

Learning spaces 91.5% 89.8% 88.2% 88.7% 1.7% 3.2% 2.8%

50

Benchmarking learning - Facilities


51

Benchmarking learning - Facilities (sorted by primary ranking group)

Newcastle Global

ISB %

Russell

Group

ISB %

UKISB % Global

ISB

Russell

Group

ISB

UKISB

Physical library 96.2% 89.4% 91.1% 91.3% 14 1 8

Laboratories 95.7% 90.4% 91.6% 91.0% 31 1 9

Technology 94.7% 89.3% 90.8% 89.8% 28 1 8

Virtual learning 95.3% 91.1% 91.9% 92.0% 9 2 3

Online library 94.9% 90.4% 91.8% 90.8% 14 2 5

Learning spaces 91.5% 89.8% 88.2% 88.7% 62 2 16


70%

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UG (859) PGT (805) PGR (436)

52

Learning satisfaction – by study level


70%

80%

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100%

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UG (859) PGT (805) PGR (436)

53



70%

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UG (859) PGT (805) PGR (436)

54



-6% -4% -2% 0% 2% 4% 6%

Opportunities to teach

Laboratories

Technology

Physical library

Online library

Virtual learning

Learning support

Managing research

Research

Employability

Multicultural

Course content

Class size

Expert lecturers

Topic selection

Careers advice

Course organisation

Marking criteria

Assessment

Language support

Academics' English

Learning spaces

Good teachers

Performance feedback

Quality lectures

Work experience

Newcastle

RGI ISB fixed


55

Learning satisfaction – Autumn 2013 vs Autumn 2014



2% 1% 1% 2% 2% 2%

24% 24%19% 19% 23% 24%

41%40%

40% 39%

43% 42%

33% 36%40% 40%

32% 32%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Newcastle (1532) RGI ISB (19493) Newcastle (1526) RGI ISB (19419) Newcastle (1529) RGI ISB (19448)

Analyse ideas or concepts in greaterdepth

Do your best work Use information, ideas or concepts fromdifferent topics to solve problems

Never Sometimes Often Very often

Thinking back over this academic year, to what extent has your course challenged you to:

Student engagement - Challenges

56

74% 76%

80% 79%

75% 74%


2% 1% 2% 2%

10% 10% 10%12%

67%63%

67% 64%

21%26%

21% 22%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Newcastle (1517) RGI ISB (21492) Newcastle (1391) RGI ISB (19660)

I feel part of a student community committed to learning Student feedback on my course is taken seriously andacted upon

Disagree strongly Disagree Agree Agree strongly

To what extent do you agree or disagree with the following statements:

Student engagement

57

88% 89% 88% 86%


LIVING OVERALL

Accommodation quality

Internet access

Living cost

Accommodation cost

Financial support

Earning money

-12% -9% -6% -3% 0% 3% 6% 9% 12%

Living matrix – Accommodation & Living Costs

60

Inst

itu

tio

n s

atis

fact

ion

(so

rte

d b

y %

sco

re)

% difference to RGi


Newcastle Global

ISB %

Russell

Group

ISB %

UKISB % Global

ISB +/-

Russell

Group

ISB +/-

UKISB +/-

Accommodation

quality 86.4% 84.0% 85.8% 84.3% 2.4% 0.5% 2.1%

Internet access 80.8% 79.2% 82.7% 82.6% 1.7% -1.8% -1.7%

Living cost 79.4% 62.9% 68.2% 67.6% 16.4% 11.1% 11.7%

Accommodation

cost 70.3% 58.7% 60.6% 59.6% 11.5% 9.7% 10.7%

Financial

support 60.6% 54.1% 53.8% 56.2% 6.4% 6.7% 4.3%

Earning money 54.3% 48.8% 52.5% 57.4% 5.5% 1.8% -3.1%

61

Benchmarking living – Accommodation & Living Costs


62

Benchmarking living – Accommodation & Living Costs (sorted by primary ranking group)

Newcastle Global

ISB %

Russell

Group

ISB %

UKISB % Global

ISB

Russell

Group

ISB

UKISB

Financial support 60.6% 54.1% 53.8% 56.2% 32 1 12

Living cost 79.4% 62.9% 68.2% 67.6% 22 2 7

Accommodation

cost 70.3% 58.7% 60.6% 59.6% 31 2 8

Earning money 54.3% 48.8% 52.5% 57.4% 55 3 29

Accommodation

quality 86.4% 84.0% 85.8% 84.3% 42 5 14

Internet access 80.8% 79.2% 82.7% 82.6% 86 11 35


LIVING OVERALL

Home friends

Other friends

Social activities

Social facilities

Host culture

Sport facilities

Good contacts

Host friends

-7% -5% -3% -1% 1% 3% 5% 7%

Living matrix - Social

64

Inst

itu

tio

n s

atis

fact

ion

(so

rte

d b

y %

sco

re)

% difference to RGi benchmark


Newcastle Global

ISB %

Russell

Group

ISB %

UKISB % Global

ISB +/-

Russell

Group

ISB +/-

UKISB +/-

Home friends 87.5% 86.4% 87.4% 84.3% 1.1% 0.2% 3.2%

Other friends 86.8% 87.5% 86.9% 88.4% -0.7% -0.1% -1.5%

Social activities 85.5% 82.5% 85.7% 83.1% 3.0% -0.2% 2.4%

Social facilities 85.3% 81.8% 84.5% 82.8% 3.5% 0.8% 2.5%

Host culture 84.8% 84.7% 84.3% 85.2% 0.1% 0.5% -0.4%

Sport facilities 81.7% 80.8% 82.4% 81.2% 0.9% -0.7% 0.4%

Good contacts 78.6% 77.8% 80.1% 79.0% 0.7% -1.6% -0.5%

Host friends 65.3% 71.7% 70.9% 73.9% -6.5% -5.6% -8.7%

65

Benchmarking living – Social


66

Benchmarking living – Social (sorted by primary ranking group)

Newcastle Global

ISB %

Russell

Group

ISB %

UKISB % Global

ISB

Russell

Group

ISB

UKISB

Home friends 87.5% 86.4% 87.4% 84.3% 70 6 13

Social facilities 85.3% 81.8% 84.5% 82.8% 68 7 22

Host culture 84.8% 84.7% 84.3% 85.2% 96 7 36

Other friends 86.8% 87.5% 86.9% 88.4% 93 8 38

Social activities 85.5% 82.5% 85.7% 83.1% 71 8 23

Sport facilities 81.7% 80.8% 82.4% 81.2% 105 9 31

Good contacts 78.6% 77.8% 80.1% 79.0% 81 10 29

Host friends 65.3% 71.7% 70.9% 73.9% 137 12 48


Campus environment

Good place to be

Safety

Campus buildings

Transport links

Visa advice

Eco-friendly attitude

Transport links uni

Worship facilities

LIVING OVERALL

-9% -7% -5% -3% -1% 1% 3% 5% 7% 9%

Living matrix – Day to Day Life

68

Inst

itu

tio

n s

atis

fact

ion

(so

rte

d b

y %

sco

re)

% difference to RGi benchmark



%

Russell

Group ISB

%

UKISB % Global ISB

+/-

Russell

Group ISB

+/-

UKISB +/-

Campus

environment 95.4% 90.7% 92.9% 91.4% 4.7% 2.5% 4.0%

Good place to be 94.8% 89.4% 93.2% 91.4% 5.4% 1.6% 3.5%

Safety 94.7% 91.0% 93.4% 92.7% 3.7% 1.3% 2.0%

Campus buildings 93.8% 88.7% 89.6% 89.4% 5.1% 4.2% 4.4%

Transport links 92.4% 80.2% 86.2% 85.1% 12.2% 6.2% 7.3%

Visa advice 91.7% 83.3% 88.1% 87.6% 8.5% 3.6% 4.2%

Eco-friendly

attitude 91.4% 90.0% 90.7% 90.4% 1.4% 0.8% 1.0%

Transport links uni 90.8% 82.8% 83.5% 83.7% 8.0% 7.3% 7.1%

Worship facilities 89.7% 85.7% 89.3% 88.4% 4.0% 0.3% 1.3%

69

Benchmarking living – Day to Day Life


Newcastl

e

Global

ISB %

Russell

Group

ISB %

UKISB % Global

ISB

Russell

Group

ISB

UKISB

Campus buildings 93.8% 88.7% 89.6% 89.4% 45 1 10

Transport links 92.4% 80.2% 86.2% 85.1% 27 2 7

Visa advice 91.7% 83.3% 88.1% 87.6% 29 2 13

Transport links uni 90.8% 82.8% 83.5% 83.7% 39 2 9

Campus

environment 95.4% 90.7% 92.9% 91.4% 72 6 19

Good place to be 94.8% 89.4% 93.2% 91.4% 58 6 13

Safety 94.7% 91.0% 93.4% 92.7% 75 6 17

Worship facilities 89.7% 85.7% 89.3% 88.4% 35 6 19

Eco-friendly attitude 91.4% 90.0% 90.7% 90.4% 96 9 33

70

Benchmarking living – Day to Day Life (sorted by primary ranking group)


-4% -2% 0% 2% 4%

Accommodation quality

Living cost

Accommodation cost

Transport links uni

Other friends

Earning money

Host culture

Safety

Transport links

Sport facilities

Financial support

Internet access

Campus buildings

Visa advice

Social activities

Campus environment

Home friends

Social facilities

Worship facilities

Good place to be

Good contacts

Eco-friendly attitude

Host friends

Newcastle

RGI ISB fixed


71

Living satisfaction – Autumn 2013 vs Autumn 2014



4%

6%

9%

20%

20%

26%

32%

32%

33%

35%

37%

49%

54%

70%

72%

27%

34%

56%

48%

54%

41%

31%

35%

40%

46%

41%

30%

32%

24%

20%

6%

20%

22%

23%

19%

13%

22%

13%

19%

11%

14%

12%

8%

3%

4%

62%

40%

14%

10%

8%

20%

15%

20%

9%

9%

9%

9%

6%

3%

3%

0% 20% 40% 60% 80% 100%

Disability Support

Faith Provision

Counselling

International Office

Student Advisory

Finance Office

Graduate School


Health Centre

Careers Service

IT Support

Personal Tutors

Clubs/societies

Students' Union

Catering

Use Aware, Not Used May Be Relevant, Unsure How To Access Not Relevant

73

Support usage


Graduate School**

Students' Union

Disability Support

Faith Provision

Clubs/societies

Student Advice Centre

Computing Services (NUIT)

Careers Service


Personal Tutors

Finance Office

SUPPORT OVERALL

Counselling & Advice


General Practitioner (Doctor)

Catering

-6% -4% -2% 0% 2% 4% 6%

Support matrix

74

Inst

itu

tio

n s

atis

fact

ion

(so

rte

d b

y %

sco

re)

% difference to primary benchmark



%

Russell Group

ISB % UKISB %

Global ISB

+/-

Russell Group

ISB +/- UKISB +/-

SUPPORT AVERAGE 93.5% 90.6% 91.8% 91.3% 2.9% 1.7% 2.2%

SUPPORT OVERALL 92.1% 88.7% 91.1% 89.8% 3.4% 0.9% 2.3%

Graduate School** 98.2% 94.4% 96.1% 95.4% 3.8% 2.0% 2.7%

Students' Union 97.6% 93.2% 95.1% 94.0% 4.4% 2.5% 3.6%

Disability Support 96.1% 92.8% 91.1% 91.6% 3.2% 4.9% 4.5%

Faith Provision 95.7% 93.7% 94.4% 94.7% 2.0% 1.2% 0.9%

Clubs/societies 95.5% 92.7% 95.4% 93.5% 2.9% 0.2% 2.0%

Student Advice Centre 95.5% 92.6% 94.2% 93.7% 2.9% 1.3% 1.8%

Computing Services (NUIT) 95.4% 92.8% 93.1% 93.3% 2.6% 2.2% 2.1%

Careers Service 95.0% 86.9% 91.3% 89.1% 8.1% 3.7% 5.9%

International Office 94.9% 91.9% 94.3% 93.1% 3.0% 0.6% 1.9%

Personal Tutors 93.0% 92.9% 92.9% 93.6% 0.0% 0.0% -0.6%

Finance Office 92.5% 88.6% 90.8% 88.6% 3.9% 1.7% 3.9%

Counselling & Advice 91.7% 90.8% 89.4% 89.3% 0.9% 2.3% 2.4%

Accommodation Office 89.6% 84.5% 86.5% 86.6% 5.1% 3.1% 3.0%

General Practitioner

(Doctor) 86.9% 90.0% 90.4% 89.2% -3.1% -3.5% -2.3%

Catering 84.3% 81.5% 81.2% 83.6% 2.8% 3.0% 0.7%

75 **Postgraduate students only

Benchmarking support


76 **Postgraduate students only

Benchmarking support (sorted by primary ranking group)


%

Russell Group

ISB % UKISB % Global ISB

Russell Group

ISB UKISB

Careers Service 95.0% 86.9% 91.3% 89.1% 3 1 3

Graduate School** 98.2% 94.4% 96.1% 95.4% 14 2 6

Disability Support 96.1% 92.8% 91.1% 91.6% 9 2 5

Accommodation Office 89.6% 84.5% 86.5% 86.6% 43 3 15

Catering 84.3% 81.5% 81.2% 83.6% 71 3 25

Students' Union 97.6% 93.2% 95.1% 94.0% 26 4 7

Computing Services

(NUIT) 95.4% 92.8% 93.1% 93.3% 38 4 11

Student Advice Centre 95.5% 92.6% 94.2% 93.7% 41 5 21

International Office 94.9% 91.9% 94.3% 93.1% 69 6 22

Finance Office 92.5% 88.6% 90.8% 88.6% 29 6 11

Clubs/societies 95.5% 92.7% 95.4% 93.5% 37 7 17

Counselling & Advice 91.7% 90.8% 89.4% 89.3% 64 7 23

Personal Tutors 93.0% 92.9% 92.9% 93.6% 49 8 23

Faith Provision 95.7% 93.7% 94.4% 94.7% 55 12 31

General Practitioner

(Doctor) 86.9% 90.0% 90.4% 89.2% 108 12 31


-8% -6% -4% -2% 0% 2% 4% 6% 8%

Faith Provision

Catering


Graduate School

Counselling & Advice

Careers Service

Student Advice Centre

Students' Union

Finance Office

Clubs/societies

Disability Support

Computing Services (NUIT)

General Practitioner (Doctor)


Newcastle

RGI ISB fixed


77

Support satisfaction – Autumn 2013 vs Autumn 2014



78

Summary & key messages

• The UK sector is becoming more competitive in a number of areas

• Important to look at year on year performance as well as the position against the benchmark e.g. One of the best arrival experiences in the Russell Group, but beware of some slips in satisfaction since last year

• Some excellent results in the learning section, especially around the physical learning environment and employability

• Some continuing concerns around integration of international students in the living and learning areas

• Newcastle’s support services are among the best in the UK – perhaps some concerns with faith provision and the GP services


79

Best Practice Exchange 2015-2016 Raising the bar for the student experience

30th April 2015 Central London £200 discount for ISB/SB partners Join us for: • National data & trends from the latest

wave of the ISB / SB • 10 years of student experience data • Roundtable discussions • Presentations from professionals

across HE institutions • Networking opportunities • Lunch & drinks reception

Visit i-graduate.org/events for more information

Accommodation Managers

Planning Departments

International Officers

Support Services

Who should attend?

WHO SHOULD ATTEND?

Marketing &

Student recruitment

Student Counsellors

www.i-graduate.org


For further information about the Student Barometer contact a member of the i-graduate

Research Team ([email protected])

For further details of any of our other research services, please contact Caitlin Mills Lyle ([email protected])

International Graduate Insight Group Offices

Contact details

80

Research Centre Redhill Chambers 2d High Street Redhill RH1 1RJ t +44 (0)207 222 7890 f +44 (0)207 182 7152 [email protected] www.i-graduate.org

Mathenesserlaan 255 3021, HD Rotterdam t +31 10 477 6553 f +44 207 182 7152 [email protected] www.i-graduate.org

1025 Connecticut Avenue NW, Suite 1000 Washington, DC 20036 t +1 202 455 0959 f +44 207 182 7152 [email protected] www.i-graduate.org

Level 7, 50 Pitt Street Sydney NSW 2000 t +61 (0)2 9241 4357 f +44 207 182 7152 [email protected] www.i-graduate.org


Institution base numbers

82

Element Institution base number

Catering 1330

Students' Union 1281

Clubs/societies 988

Personal Tutors 909

Computing Services (NUIT) 667

Careers Service 641

General Practitioner (Doctor) 604

Accommodation Office 587

Finance Office 479

International Office 356

Student Advice Centre 355

Counselling & Advice 157

Faith Provision 115

Disability Support 76

Graduate School ?


Stat-testing

Independent samples t-test

Compares two different means to see if they are significantly different from each other

E.g. Comparing the mean of your institution against the overall Student Barometer mean

If your institution is significantly different than the Student Barometer mean it is highlighted in pink

83


Analysis by department & location Dynamic Data Visualisation - interact

Verbatim comments Interactive mapping of

aggregate data

Institution-specific data Detailed presentations Summary findings

Deliverables

“Great university, great teachers, great accommodation, so many way to make English and foreign friends, a very beautiful place, ecologic. It's the best year of my life, i think I'm very lucky to study here and i will advice this university at everyone without any doubt!”

85


Next generation tools – interact 2.2

DLHE views

New for 2015 • Streamlined menu • Improved drilldowns • Analysis of verbatim comments • Option to include DLHE and NSS

information

Next academic year (2015-16) Access to online reporting for all staff included in the Barometer cost

86

Open comments

analysis

Benchmarking Range

Student satisfaction data against

national and international benchmarks

Internal analysis of student satisfaction

data

Breakdowns Temperatures

Analysis by department/faculty Degrees of satisfaction

Wave on wave

View results compared to previous

waves

Improved navigation


GlobalView ISB Online Maps

87

Essential insight for... Student recruitment

Internationalisation strategy

Regional marketing strategy

GlobalView includes strategic information on key areas, including:

Helped to choose influencers – social media, agent, website...

Decision making factors – cost of study, reputation, scholarship...

Countries considered for study

Agent rating and 8 detailed measures of satisfaction with agents

Student funding


GlobalView is easily navigated via interactive menus

Hover over a region or country to learn more

Understand the national picture

Create custom charts

Study level splits available on annual subscription basis

GlobalView ISB Online Maps

88

Beijing Johannesburg London Rotterdam Shanghai Sydney Tokyo Washington www.i-graduate.org

A member of the i-graduate Research Team will be in contact with details of your institution’s online password-protected Filestore (www.i-graduate.org/filestore)

Filestore contains: full PDF presentation, open comments and ranking sheets

Thank you

http://www.i-graduate.org/filestore




Questionnaire Flow

Not a full list of questions

Living Experience • Overall Satisfaction • Satisfaction of living elements

Support Experience • Overall Satisfaction • Relevance of services • Satisfaction with services used

Recommendation & Reflections • Recommendation to others

Future Plans • Employment • Study

Background • Accommodation • Funding • Level of study • Area of study • School/Faculty/Department • Year of study

Arrival Experience • Overall Satisfaction • Rating on experience

Learning Experience • Overall Satisfaction • Satisfaction of learning elements

• Weekly hours studying and working • Engagement measures

Pre-Arrival • Choice of destination • Key influences • Application process • Visa Satisfaction • Agents

91


Terminology in Questionnaire Terminology in Report

Welcome/pickup at airport, railway, coach station Welcome/ pick-up

Academic registration Registration

First night - getting to where I would stay First night

Formal welcome at the university Formal welcome

Internet access at my accommodation Internet access

University orientation University orientation

Orientation (finding my way around the local area) Local orientation

University accounts/ finance department Finance office

Setting up a bank account Bank account

Accommodation office Accommodation office

Condition of accommodation on arrival Accommodation condition

The social activities Social activities

Making friends from my country Home friends

Making friends from this country Host friends

Making friends from other countries Other friends

Meeting academic staff Meeting staff

Understanding how my course of study would work Study sense

Arrival Terminology

92



The quality of lectures (UG & PGT) Quality lecturers

The subject area expertise of lecturers/ supervisors Expert lecturers

The teaching ability of lecturers/ supervisors Good teachers

The academic content of my course/ studies Course content

The organisation and smooth running of the course (UG & PGT) Course organisation

The level of research activity Research

Academic staff whose English I can understand Academics' English

Getting time from academic staff when I need it/ personal support with learning Learning support

Feedback on coursework/ formal written submissions Performance feedback

Explanation of marking/ assessment criteria Marking criteria

Fair and transparent assessment of my work Assessment

93

Learning Terminology - Teaching



Guidance in topic selection and refinement by my supervisor (PGT & PGR) Topic selection

Confidence about managing a research project as a result of my experience so far (PGR)

Managing research

Advice and guidance on long-term job opportunities and careers from academic staff Careers advice

Learning that will help me get a good job Employability

Opportunities for work experience/ work placements as a part of my studies Work experience

Studying with people from other cultures Multicultural

Help to improve my English language skills Language support

Opportunities to teach (PGR) Opportunities to teach

The size of classes (UG & PGT) Size of classes

94

Learning Terminology - Studies



The quality of the lecture theatres and classrooms Learning spaces

The quality of laboratories (if applicable) Laboratories

The physical library facilities Physical library

The online library facilities Online library

The learning technology (PCs, networking, etc) Technology

Virtual learning environment (Blackboard/ WebCT/ Weblearn) Virtual learning

95

Learning Terminology - Facilities



The quality of accommodation Accommodation quality

The cost of accommodation Accommodation cost

The cost of living Living cost

The opportunity to earn money while studying Earning money

The availability of financial support/ bursaries etc. Financial support

Internet access at my accommodation Internet access

96

Living Terminology - Accommodation & Living Costs



Making friends from my home country Home friends

Making friends from this country Host friends

Making friends from other countries Other friends

Opportunities to experience the culture of this country Host culture

The sports facilities Sports facilities

The social facilities Social facilities

The social activities Social activities

Making good contacts for the future Good contacts

97

Living Terminology - Social



Feeling safe and secure Safety

The surroundings outside the university Good place to be

Transport between university locations Transport links uni

The transport links to other places Transport links (other places)

The facilities for religious worship Worship facilities

Immigration and visa advice from the university Visa advice

The university’s eco-friendly attitude to the environment Eco-friendly attitude

The design and quality of the campus buildings Campus buildings

The quality of the external campus environment Campus environment

98

Living Terminology - Day to Day Life


Support Terminology

99

Terminology in Standard Questionnaire Terminology in University Questionnaire Terminology in Report

Campus eating places Campus eating places Catering

Students' Union Students' Union Students' Union

University Clubs/societies University Clubs/Societies Clubs/societies

Personal Tutors Personal Tutors Personal Tutors

IT Support Computing Services (NUIT) Computing Services (NUIT)

Careers Service Careers Service Careers Service

Health Centre General Practitioner (Doctor) General Practitioner (Doctor)

Accommodation Office Accommodation Office Accommodation Office

Finance Office Finance Office Finance Office

International Office International Office International Office

Student Advisory Student Advice Centre Student Advice Centre

Graduate School Graduate School Graduate School

Counselling Service Student Counselling and Financial Advice Counselling & Advice

Chaplaincy or multi-faith provision Chaplaincy or multi-faith provision Faith Provision

Disability Support Disability Support Disability Support


Arrival satisfaction – wave on wave comparison

101 Based on students who arrived in the past 4 months

Elements Autumn

2005 Autumn

2006 Autumn

2007 Autumn

2008 Autumn

2009 Autumn

2010 Autumn

2011 Autumn

2012 Autumn

2013 Autumn

2014

First Wave vs Autumn

2014

Bank account 48% 64% 73% 76% 79% 81% 85% 87% 90% 89% 41%

Finance Office 73% 82% 87% 86% 90% 89% 95% 94% 93% 95% 23%

Accommodation Office 67% 75% 77% 75% 81% 86% 86% 91% 86% 89% 22%

Home friends 70% 70% 68% 77% 82% 87% 89% 88% 89% 89% 19%

Registration 77% 88% 86% 90% 91% 94% 94% 93% 95% 95% 18%

Meeting staff 77% 83% 85% 89% 90% 91% 93% 93% 93% 94% 17%

Local Orientation 74% 82% 81% 83% 87% 88% 89% 88% 91% 88% 14%

Study sense 75% 84% 85% 87% 85% 89% 90% 89% 90% 89% 13%

First night 77% 76% 83% 80% 82% 85% 89% 88% 87% 89% 12%

Host friends 52% 55% 59% 66% 71% 66% 69% 66% 66% 62% 10%

Formal welcome 82% 84% 89% 88% 87% 91% 90% 91% 91% 92% 10%

University Orientation 81% 89% 89% 89% 91% 90% 91% 92% 94% 90% 9%

Other friends 76% 78% 80% 84% 87% 84% 87% 84% 85% 84% 9%

Accommodation Condition 80% 85% 85% 84% 87% 8%

Social activities 78% 82% 82% 84% 85% 83% 87% 84% 87% 85% 7%

Welcome 81% 80% 81% 74% 81% 80% 82% 85% 87% 87% 6%

Internet access 76% 87% 87% 86% 89% 80% 81% 79% 78% 77% 1%


102

Learning satisfaction – wave on wave comparison

Elements Autumn

2005 Autumn

2006 Autumn

2007 Autumn

2008 Autumn

2009 Autumn

2010 Autumn

2011 Autumn

2012 Autumn

2013 Autumn

2014 First Wave vs Autumn 2014

Opportunities to teach 64% 68% 66% 69% 71% 71% 71% 76% 12%

Learning spaces 82% 85% 89% 90% 89% 90% 93% 92% 94% 91% 10%

Work experience 65% 69% 70% 73% 73% 74% 78% 73% 77% 74% 9%

Careers advice 70% 73% 75% 77% 78% 82% 86% 82% 80% 78% 8%

Learning support 83% 84% 89% 86% 88% 90% 91% 88% 91% 91% 8%

Language support 81% 83% 85% 85% 87% 88% 90% 89% 91% 88% 7%

Multicultural 81% 82% 85% 86% 85% 87% 88% 88% 89% 88% 7%

Assessment 86% 88% 91% 89% 91% 91% 92% 91% 93% 92% 6%

Research 85% 86% 89% 88% 87% 88% 90% 88% 90% 90% 5%

Employability 79% 80% 79% 83% 82% 84% 85% 82% 83% 83% 5%

Technology 90% 91% 91% 91% 92% 92% 95% 94% 93% 95% 4%

Online library 91% 92% 92% 94% 95% 3%

Course content 88% 90% 91% 90% 89% 89% 92% 90% 91% 91% 3%

Physical library 93% 94% 95% 95% 96% 3%

Laboratories 93% 95% 94% 94% 96% 3%

Topic selection 88% 92% 90% 92% 91% 2%

Course organisation 87% 90% 88% 91% 89% 2%

Good teachers 88% 90% 91% 89% 90% 91% 92% 90% 93% 90% 2%

Managing research 89% 87% 85% 90% 90% 2%

Virtual learning 95% 94% 95% 95% 95% 1%

Expert lecturers 94% 95% 96% 94% 95% 95% 95% 95% 96% 95% 1%

Academics' English 91% 93% 90% 90% 92% 92% 92% 94% 91% 1%

Quality lectures 90% 93% 90% 93% 90% 0%

Performance feedback 86% 87% 88% 86% 88% 85% 88% 86% -1%

Marking criteria 87% 89% 85% 88% 86% -1%

Class size 85% 84% 84% -1%


103

Living satisfaction – wave on wave comparison

Elements Autumn

2005 Autumn

2006 Autumn

2007 Autumn

2008 Autumn

2009 Autumn

2010 Autumn

2011 Autumn

2012 Autumn

2013 Autumn


Visa advice 71% 78% 86% 83% 87% 85% 88% 88% 92% 92% 21%

Worship facilities 77% 82% 87% 84% 88% 83% 88% 85% 91% 90% 12%

Social activities 73% 78% 81% 80% 83% 82% 85% 84% 86% 86% 12%

Living cost 67% 67% 67% 70% 77% 76% 77% 74% 76% 79% 12%

Host culture 74% 76% 77% 78% 80% 80% 83% 82% 84% 85% 11%

Safety 85% 86% 89% 89% 89% 91% 89% 90% 94% 95% 10%

Sport facilities 72% 77% 77% 80% 82% 82% 82% 77% 81% 82% 10%

Social facilities 77% 82% 85% 83% 85% 85% 89% 83% 86% 85% 8%

Other friends 80% 83% 85% 85% 82% 85% 87% 87% 86% 87% 7%

Transport links uni 84% 84% 87% 88% 88% 86% 90% 91% 6%

Good contacts 72% 75% 74% 75% 75% 80% 84% 82% 81% 79% 6%

Accommodation cost 64% 65% 63% 68% 72% 68% 69% 66% 68% 70% 6%

Transport links 87% 87% 88% 87% 90% 92% 92% 88% 92% 92% 6%

Home friends 82% 84% 87% 87% 90% 88% 89% 88% 88% 88% 5%

Good place to be 90% 91% 94% 92% 93% 96% 96% 96% 96% 95% 5%

Accommodation quality 83% 85% 84% 83% 85% 86% 86% 86% 83% 86% 3%

Financial support 59% 60% 66% 68% 73% 66% 72% 68% 60% 61% 1%

Host friends 64% 62% 65% 66% 68% 65% 71% 68% 68% 65% 1%

Campus buildings 93% 93% 94% 94% 1%

Campus environment 95% 96% 96% 95% 0%

Eco-friendly attitude 92% 94% 94% 94% 94% 91% 0%

Earning money 61% 58% 64% 64% 67% 58% 64% 61% 54% 54% -7%

Internet access 88% 85% 88% 88% 87% 83% 82% 80% 81% 81% -7%


104

Support satisfaction – wave on wave comparison

Elements Autumn

2007 Autumn

2008 Autumn

2009 Autumn

2010 Autumn

2011 Autumn

2012 Autumn

2013 Autumn


Accommodation Office 80% 77% 80% 85% 88% 89% 86% 90% 10%

Student Advice Centre 88% 88% 91% 93% 95% 94% 95% 95% 7%

Catering 80% 79% 78% 79% 81% 80% 80% 84% 4%

International Office 93% 93% 90% 92% 94% 95% 97% 95% 2%

Students' Union 95% 91% 94% 91% 96% 96% 97% 98% 2%

Disability Support 94% 95% 95% 98% 96% 2%

Computing Services (NUIT) 94% 96% 94% 95% 95% 96% 97% 95% 2%

Graduate School 97% 96% 94% 95% 97% 96% 95% 98% 1%

Counselling & Advice 92% 92% 92% 88% 91% 91% 90% 92% 0%

Faith Provision 96% 90% 92% 86% 90% 92% 88% 96% 0%

Finance Office 93% 92% 92% 90% 91% 91% 92% 92% 0%

Careers Service 96% 94% 94% 92% 93% 93% 93% 95% -1%

Clubs/societies 97% 93% 95% 94% 95% 94% 96% 96% -2%

General Practitioner (Doctor) 91% 90% 89% 87% 90% 85% 89% 87% -4%

international student barometer · international student barometer autumn wave 2014 caitlin mills...

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