iso 2789 international library statistics

Changes in library

standards

Statistics and evaluation as mirror of

library innovations

Dr. Roswitha Poll

Chair of ISO TC 46 SC 8: Quality – statistics

and performance evaluation

LIDA 2012

ISO Technical Information and committee 46: documentation

Subcommittee 8: Quality, statistics and performance evaluation

WG 2: International library statistics

ISO/DIS 2789 (2012) International library statistics,5th edition To be published 2013

WG 4: Performance indicators for libraries

ISO 11620 (2008) Library performance indicators, 2nd edition Revision since 2010

WG 7: Quality measures for national libraries

ISO TR 28118 (2009) Performance indicators for national libraries

ISO standards for quantity and quality in libraries

ISO Technical Information and committee 46: documentation

Subcommittee 8: Quality - statistics and performance evaluation

WG 8: Statistical data for library buildings

ISO TR 11219 Qualitative conditions and basic statistics for

library buildings

Published May 2012

WG 9: Statistics and quality issues for web archiving

ISO TR 14783 Statistics and quality issues for web archiving

to be published 2013

WG 10: Methods and procedures for assessing the impact of libraries

ISO 16439 Methods and procedures for assessing the impact of

libraries

to be published 2013

ISO standards for quantity and quality in libraries

ISO 2789 International library statistics

1st edition 1974

2nd edition 1991

3rd edition 2003

4th edition 2006

5th edition: revision started March 2010; 1st voting positive with comments; DIS is going to voting now

Library statistics are more and more short-

dated

ISO 2789 counts

Users (number of registered or active users, types of users)

Use of traditional and electronic services (physical and virtual visits, loans and ILL, accesses and downloads, reference questions, etc.)

Collections (all formats) (volumes, microforms, databases, e-serials, ebooks ,etc.)

Facilities (space, equipment, opening hours)

Staff (number and types of staff, staff training)

Income and expenditure (sources of income; expenditure on resources, services or staff)

ISO 2789: Reasons for the revision

Neglected topics

Preservation

Digitisation

Legal deposit

National bibliography

From ISO TR 28118 „Performance measures

for national libraries“

ISO 2789: Reasons for the revision

Neglected topics

Cooperation (projects, long-term cooperation)

Institutional repositories (documents, usage)

Promotion of library services (reports in the media)

Library research (research papers by library staff)

ISO 2789: New topics

New library services on the Internet

Library-hosted interactive services (blogs, wikis, podcasts, etc.)

Libraries’ participation in social networks Core datasets:

- number of accesses (visits) to the library’s account - number of downloads of documents Optional counts: - number of subscribers (e.g. fans/followers) - number of posts or new entries within the library’s account


The library‘s services for mobile devices

Examples of services formatted for mobile devices: (websites, catalogues, teaching lessons, library tours) Datasets:

• Number of services • Number of accesses (visits)


Services for target populations with special needs Target populations with special needs are parts of a library's population with needs that require special library services.

Examples physical and health impairment economic disadvantages (e. g. long-term

unemployment) cultural differences (e. g. non-native speakers,

new arrivals)


Services for target populations with special needs Services provided for such groups:

special collections

special events long-term services (e. g. media transports for house-

bound persons)

Data to collect: For special collections: Count loans or downloads For special events: Count attendances For long-term services: Count cases of usage

ISO 2789: Costs for the new services

How much staff time is needed for… cooperative projects organisation of events digitization of analogue materials services for mobile devices services in social networks library evaluation

Time-logging in sample times

ISO 11620: Performance indicators for libraries

ISO 11620, 2nd ed. (2008), Library performance indicators (45 indicators) Indicators for

Adequacy of the resources - user places per capita

Adequacy of the collections - collection use rate

The quality of processes - shelving accuracy

The attractiveness of library services - attandances at events per capita

Cost-efficieny - Cost per use

ISO 11620: Revision

Outdated indicators (7): Public access workstations per capita Workstation use rate Percentage of information requests submitted

electronically Subject catalogue search success rate Reasons: WLAN in the library Users bring own computers or other devices Electronic requests have become normal Searching goes other ways

ISO 11620: Revision

New topics for performance indicators (10) preserving the library’s rare collections

- Percentage of storage space which has an appropriate environment - Percentage of the rare collection in stable condition

digitizing the library’s collections - Number of documents digitized per 1,000 documents in the

collection

cooperation and partnerships of libraries - Percentage of staff in cooperative partnerships and projects

building institutional repositories - Percentage of the owner institution’s publications in the

institutional repository

ISO 11620: Revision

No indicators as yet for 1. Library services in social networks 2. Services for mobile devices 3. Services for target groups with special needs

But the existing indicators can partly be used for topic 3: Collection turnover (the special collection for the

special group) Percentage of the target population reached

ISO 16439 Methods and procedures for assessing the impact of libraries

What is seen as impact of libraries? Impact on individuals changes in attitudes and behaviour changes in skills and competences higher success in research, study, or profession individual well-being Social impact social inclusion (e.g. of elderly people or immigrants) social cohesion (e.g. intercultural and intergenerational

understanding) free access to information

education and life-long learning local culture and community identity high awareness of health and environmental issues

Can we prove that?


Inferred evidence of impact: Using the data we have 1. Statistics

Example: Increase in attendants of training lessons

2. Performance indicators Example: Higher market penetration in a target group

3. Results of user satisfaction surveys (perceived quality of library services) Example: High satisfaction with reference service

The data must be validated by other

methods


Solicited evidence of impact: asking users surveys (in-house, telephone, mail, online)

street surveys

interviews

focus groups

self-assessment of users

collected anecdotal evidence

(the story behind the data)

The results must be quantified for

showing patterns of impact


Observed evidence of impact: the objective data observation (open or covert, participant or non-

participant)

log analysis

tests for ascertaining an increase of skills and

competences (e. g. before and after user training)

Most projects combine 2 or more methods


Economic impact: showing ROI Can we express the library’s impact in money? Calculation of market prices Time spent on library services (calculated as prices)

Contingent valuation

willingness-to-pay: willingness to accept:

What would users pay for the maintenance of a service? Which sum would users accept as equivalent for the deletion of a service?

ISO/TR 11219: 2012 Qualitative conditions and basic statistics for library buildings — Space, function and design

1. reliable data for calculating space requirements

- for housing the collections

- for adequate user areas

- for background areas of the library administration

2. support in technical aspects

- security and safety systems

- floor loading

- transport systems

- acoustic conditions

- lighting systems and wiring

ISO/TR 11219: 2012 Qualitative conditions and basic statistics for library buildings — Space, function and design

New issues for library buildings adaptation to new technologies and forms of communication space for the library’s new role as teaching library accessibility for handicapped users sustainable library design areas for recreation and communication areas for events A place for quiet study and learning,

a lively point for meeting and communication

ISO/TR 14873: Statistics and quality issues for web archiving

Statistics for web archiving the volume and growth of a web archive by number of documents

and by size the use of the archive (number of visits, pages viewed, unique

visitors) the costs of building the archive

Quality indicators the coverage and currency of the web archive accessibility and use of the archive the adequacy of preservation activities the cost-efficiency of the archiving processes

New activities, new services in libraries

New and enlarged services interactive services participation in social networks services formatted for mobile devices services for target populations with special needs teaching activities long-term preservation digitization institutional repositories web archiving

New concepts for the building the library as place for meeting and communication sustainable design

New aims and methods of evaluation proving influence and value showing cost-efficiency and ROI

To change

and to improve

are two different things

iso 2789 international library statistics

Documents