IT Governance Committee Meeting

August 21, 2008Emergency Operations CenterCatawba County Justice Center

VOICE OVER INTERNET PROTOCOL

Next StepsConnecting RemotelyConnecting EOCs

MOBILE APPLICATION

Tracking the 911 Centerhttp://catawba/intranet/depts/es/cad/cad.asphttp://catawba/intranet/depts/es/cad/cadberry.asp

Creativity is just connecting things ………..

Steve Jobs

Something I Need Contact Vendor How Much?

How Long? Wait, wait, wait… Resembles what I Need

Siloed

Issue: Public Officials are being called by the press seconds after a call is dispatched.

Issue: Paging process too slow. Press gets to officials before pages.

Solution: Page simultaneous with dispatch.

Issue: Telecommunicators need to focus on incident.

Solution: Page by incident type

Solution: Vendor is working on solution, will be ready in 9 to 16 months, with next release.

Real Problem

Issue: Public Officials are being called by the press seconds after a call is dispatched.

Issue: Paging process too slow. Press gets to officials before pages.

Solution: Page simultaneous with dispatch.

Issue: Telecommunicators need to focus on incident.

Solution: Page by incident type

Solution: Vendor is working on solution, will be ready in 9 to 16 months, with next release.

Real Problem

Traditional Dot Thinking

Trip to Surry County

Could we get the code and adapt?

No problem, display locally.

Great! Can we adjust to small screen?

Do you know you can see it with a Blackberry?

Wait, this does exactly what the vendor charges for.

Can we key off of incident and send a page?

•Page on incident•Keep officials notified•Use current technology•Reduce workload•No additional costs

Creativity is just connecting things ………..

Steve Jobs

MOBILE APPLICATION

Tracking the 911 Centerhttp://catawba/intranet/depts/es/cad/cad.asphttp://catawba/intranet/depts/es/cad/cadberry.asp

Government on Facebook

• County• Catawba County• Hickory• Government• Petitions• Voter• Obama vs McCain

TECHNOLOGY IN THE 911 CENTER

CAD UpgradeAVL ComingNew Mapping SoftwareNew Monitors – ConsistencyTour of Facility