itsm academy webinar - lead success, don't manage failure!
DESCRIPTION
Carlos Casanova, K2 Solutions Group, Inc., Solutions Architect and President The virtues of successful executives are those that express confidence, trust, stability and leadership; and this don't come with just having the title. Embarking on the Service Management path requires executives to be fully committed to the cultural transformation they are asking of their organization. They must be active participants in changes that transform the organizational culture not just the organizational chart.TRANSCRIPT
Carlos CasanovaFounder & PresidentK2 Solutions Group, Inc.http://www.k2sg.com
Date:
http://www.cmdbimperative.com
www.k2sg.com“Leading the ascent to the peak of Service Management”“Leading the ascent to the peak of Service Management”
March 21, 2013
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
Lead SuccessDon’t manage failure!
2© ITSM Academy
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Agenda
BackgroundLeaders not Managers
Characteristics Assessment
IT Service Management Components Vision
Recap and Closing
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
Background
Professional 20 years of technology and process leadership in various roles Industry recognitions/certifications Lead CMDB design/deployment for global financial services company BofA, SSA, US Marine Corp, General Dynamics, MetLife, IBM Global
Services Speaker at local, regional, national and international conferences
Company Founded K2 Solutions Group, Inc. in 2008 Value based Executive and Practitioner Service Management solutions
Presentation Topic Executive leadership, not management, is vital to ITSM adoption
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
Agenda
BackgroundLeaders not Managers
Characteristics Assessment
IT Service Management Components Vision
Recap and Closing
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
Leaders not Managers
I don’t like to be managed,but if you lead me, I will follow!
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
Professional Challenges / Taking Initiative
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
Reluctance to engagevs.
Excitement to accomplish
Why People Follow
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
TrusTrustt
Passion
Security
Communication
Confidence
Stability
Who are you?
OrganizeDirectPlanControlCoordinateAuthoritarianProblem SolvingLogisticsSeeks Comfort
InspirePersuadeMotivateListenInfluenceCharismatic MentorCoachSeeks Risk
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
AA BB
What do you do?
OrganizeDirectPlanControlCoordinateAuthoritarianProblem SolvingLogisticsSeeks Comfort
InspirePersuadeMotivateListenInfluenceCharismatic MentorCoachSeeks Risk
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
AA BB
Are you Managing or Leading?
OrganizeDirectPlanControlCoordinateAuthoritarianProblem SolvingLogisticsSeeks Comfort
InspirePersuadeMotivateListenInfluenceCharismatic MentorCoachSeeks Risk
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
ManagerManager LeaderLeader
Are you Managing or Leading?
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
ManagerManager LeaderLeader
Leaders think strategicallyMangers act tactically!
Lead… don’t Manage!
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
ManagerManager LeaderLeader
Leaders inspireMangers require!
Agenda
BackgroundLeaders not Managers
Characteristics Assessment
IT Service Management Components Vision
Recap and Closing
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
The Pillars of Successful ITSM
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
People Process Tech
The Pillars of Successful ITSM
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
People Process Tech
Management
The Pillars of Successful ITSM
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
People Process Tech
Leadership
The Pillars of Successful ITSM
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
People Process Tech
Leadership
Management
Undermining your ITSM Managers
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
People Process Tech
Management
Leadership
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
Leadership
People Process Tech
Management
People Process Tech
Management
PeopleProcess
Tech
Management
Undermining your ITSM Managers
Tactics
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
Successful
• Inspired to achieve• Supported in failed attempt• Willingness to Change
• Common Sense Design• Tactical Implementation• Strategic Design
• Scale/Org. Appropriate• Consolidation• Compound Initiatives
Unsuccessful
• Motivated by fear• Blind Conformance• Protectionism
• Process for Process Sake • ITIL-topia• It’s a framework???
• Big Bang Implementation• Continued Data Sprawl• A Faster Wrong Solution
Lead ITSM cultural transformationsthey cannot be mandated!
Agenda
BackgroundLeaders not Managers
Characteristics Assessment
IT Service Management Components Vision
Recap and Closing
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
Focus is Relative
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
Your Challenge
Leaders Within Identify leaders within the team, department, company Utilize what motivates them, not you Empower, Delegate and Provide “Air Cover”
Environment of Success “It’s possible for me to do my best” Teaching & Learning attitude Importance and reward
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
Lead vs. Manage
L – Leverage
E - Energize
A – Assure
D - Direct
M – Manifest
A - Administer
N – Nag
A - Arrange
G - Gauntlet
E - EdictCopyright © 2013 K2 Solutions Group, Inc. All Rights reserved
Inspirational Leader
You cannot manage men into battle.
You manage thingsYou lead people.
Rear Admiral Grace HopperRetired US Navy
Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
27Copyright © 2013 K2 Solutions Group, Inc. All Rights reserved
Leading the ascent……to the peak of Service Management
www.k2sg.com
http://www.cmdbimperative.com
Carlos CasanovaEmail: [email protected]: http://blog.k2sg.comWeb: http://www.k2sg.comTel: 401.286.4186
@CarlosCasanova
Thank You!
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