Portfolio Cherng-Jye Shiah

承捷

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Contents

1 Healthy Diner Research and Design Project

2 Fami+1

3 PulierGO Research and Design Project

4 Mlife Software Design

5 Ycf-Dorome Website Website Design

6 GUI Practice

Research and Design Project

Research, Service and UI design

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夏承捷Cherng-Jye Shiah

Master of Art in Design, Institute of Applied Art

National Chiao Tung University, Hsinchu, Taiwan (NCTU)

Bachelor of management, Dept. of information system

National Central University, Taoyuan, Taiwan(NCU)

Tel: 0919-132-951

E-mail : liorshia@gmail.com

User Experience Design TechniquesUser Research (interviews, surveys)

Contextual Inquiry

Probe

Persona & scenario design

Affinity Diagram & KJ Method & Work models

Usability Testing

Task Analysis, Use Cases

Cognitive Walkthrough

Heuristic evaluation

Software Skills2D Design Tools: Adobe Photoshop, Illustrator, CorelDraw.

3D Design Tools: ProE, Cinema 4D

Animation Design Tools: Adobe Flash

Related ProjectIASDR 2011 4th World conference on Design Research

Last Present : An opportunity for preparing a gift for love ones before death

CHI 2011 Student design competition:Fami+1: Helping foreign spouses blend in with local family

2011 Idea Storming Design Project of National Science Council of Taiwan: The innovative design of health care services

2010 Taiwan Designer's weekClock design: In the twinkling of an eye

2010 Project of National Science Council of Taiwan:The Develop of Culture-Orientated Experience Design Process Model

2010 Idea Storming Design Project of National Science Council of Taiwan: Service Design for Experiencing Recreation Cycling Life style

2009 Project of Industrial Technology Research Institute of Taiwan:Slow Tour- Cycling Service Design

Healthy Diner Wellness service design

Group Member : C,J Shiah, Y,C Wang, C,L Mao, C,C Lin

As the advancement of medical technology, the trends in healthcare have

gradually expanded from medical treatment to holistic healthcare for people, in

other words, wellness. Accordingly, we aim to investigate the wellness issue and

needs which was concern by the users, users expectations for

wellness lifestyle will be explored. At the end to provide socialization wellness

service platforms that promote social anticipation, strengthen social bonds, and

meet the wellness needs of the users.

Research ProcessFollowing a user-centered design approach, contextual inquiries were used to

gain the experiences of people’s exercising detail, case sharing were used to

know the relationship between the service features and users’ value. Probe were

also used to gather the objects and the life style and their exercising pattern in

people’s life. After data gathering, work models were used to analyzed the result.

According to the result, designers and the users were work together in a

workshop to develop concepts.

Contextual Inquiry

Case sharing

Probe

Data analysis

Workshop

Concept development

Prototyping

Data AnalysisWork models were used to analyze the result of the interviews and probes.

Cultural models were use to show the culture influence of the environment, ACV

diagrams were used to show the relationship between the service features and

users’ value. Artifact models shows the objects in people’s exercising activities.

Flow models shows the relationship between the users and other people.

Cultural model

ACV Diagram

Artifact model

Flow model

Final Concept - Healthy Diner

Healthy Center

Healthy Vending machine

Healthy Food Class

HealthConsultant

Healthy Store

Healthy CookingKnowledge

Healthy suggestion

Healthy food

Healthy food

Healthy food

Healthy Diner is a wellness service that help people to control their diet.

Health center provided health consultant and healthy cooking class to help

people get the knowledge of healthy diet. People can get healthy food easily

at Healthy vending machine and cooperative stores, through the member

card, users can get their eating record from the member card and the service

system will also provide food suggestions according to the diet record.

Through the mobile application, people can also record their exercises and

get the food suggestion.

Concept Scenario

A) In the office

B) The Healthy center

C) The Healthy Store

D) Gym

Prototyping

Through the Healthy diner ordering machine, people can get the food

suggestions according to their diet record. When people chose the food they

want, the ordering system will show the grade of the meal, people can change

the food for their healthy and record their diet in the member card.

Ordering machine

Healthy Diner ApplicationThrough the Healthy diner

application on smart phone,

people can get the food

suggestions of their family,

people can also store their

exercising record on the

application and the system will

provide food suggestions

according to the exercising

record and the diet record.

Healthy Diner KioskThrough the Healthy diner

kiosk, users can check their

diet record at the kiosk and

get the coupons of healthy

food.

Fami+1 CHI 2011 Student Design Competition

Group Member : C,J Shiah, Y,C Wang, C,L Mao, C,C Lin

As a result of globalization in recent years, there are more and more cross-

cultural marriages happening in Taiwan. However, cultural differences make it

difficult for those foreign spouses to blend in with local family members,

especially parents-in-law. We present "Fami+1", an interactive system including 4

prototype designs to help spouses in cross-cultural couples to improve the

relationship with family during the newly-married period.

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Research ProcessFollowing a user-centered design approach, the team began the research by

interviewing several cross-cultural families in order to understand the cross-

cultural marriage situation and the different demands among Taiwanese parents,

foreign spouses and Taiwanese spouses. The data collected from the interviews

was built into work models to help visualize the condition of cross-cultural

marriages and identify the problems easily.

Contextual Inquiry

Build up persona

Concept Scenario

Evaluation A

Concept Modify

Prototyping

Evaluation B

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Fami+1 = Family + 1 new member

Love

After the research, we identified three personas based on the information

we collected which shows particular user types, needs and preferences.

Contextual Inquiry

Persona

To distinguish the varied needs and problems for the different roles in

cross-cultural families, we interviewed 8 potential users of our system,

including 2 Taiwanese parents, 2 foreign spouses, 3 Taiwanese spouses and

one cross-cultural couple. These interviews showed us that most of the

cross-cultural family members wanted to get close to each other, but they

failed to do so because the following obstacles cause distance them

relationships.

1. Different family values between East and West

2. Language difficulties

3. Taiwanese parents' difficulty opening up

4. Foreign spouses' lack of awareness what parents want

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As shown in the diagram, the main goal of the design is to help both sides

understand their divergence from a different culture.

Based on the user study which reveals the problems between foreign

spouses and their parents-in-law, we hope to provide a supportive service

which is designed to meet the expectations for connection within families.

Design Goal

PROBLEMS1. Different family values

2. Language difficulties

3. Taiwanese parents' difficulty opening up

4. Foreign spouses don't know what parents want

1. Remind the culture and parents’ need

2. Language help on the mobile

3. Rasing a talking family pet

4. Remind the mediator to transmit the needs

STEP 1

Understand their divergences

DESIGN GOAL

STEP 2

Share their life culture1. Memory sharing

2. Festival exchange

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Evaluation and DiscussionAfer the concept development we interviewed two couples to ask for their

comments and modify our concepts.

System Diagram

Through several iterations of prototyping and evaluation, our final design

is presented as a long-term continuous family interaction system

"Fami+1”We create different levels of activities with an upgradable system

to help foreign spouses overcome difficulties step by step. There are some

basic problems such as language barriers, can be resolved through

learning but others, like different family values, take a long time to really

experience and understand. This upgradable system may not only drive for

self-improvements, but also to reinforce the family bond.

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Concept Scenario and Prototyping

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Fami+1

Energy

Germany1year old

1 unread photo

Last read2010/12/02

CuCu

Fami+1

Family words

0:00 0:00

Play Cancel

媽媽好漂亮!

Pretty Mutter.

[ ma ma hau piau liang ]

Send

AM 9:00 Every DAY Set

Fami+1–for the parents-in-law- consists of an electronic pet, and a family

TV channel, as well as a mobile reminder application and an editable web

platform –for spouses- designed to be a familiar interface for the two

different generations. The parrot-like electronic pets and a TV channel

showing shared information or pictures from the spouse will be placed in

the Chinese parent's house, providing a user-friendly media outlet to make

parents more willing to interact with their foreign in-laws and show their

consideration for the couple. Foreign spouses are able to receive live

updates about their parents'-in-law anywhere through their plug-in

mobile reminder and can also share information about and with the family

through editing the content of their web platform.

Final Concept

Mobile reminder The mobile reminder is a plug-in

application for a smart phone.

Using Google map, foreign

spouses can be notified at the

right time with the required

information about family rules,

cultural manners, taboos, and

parents' habits. In addition,

foreign spouses can use the

mobile application to learn

Chinese and record greeting

words with the phone.

Web platform Web platform is Fami+1's central

system. Both the foreign and

native spouses can edit the

content of the reminder and the

calendar on the web platform.

Through connecting with the

parrot, the foreign spouse is able

to know the current status of the

parrot and what other unlocked

advanced functions can be

developed.

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The parrot-shaped pet is a metaphor of the function of learning. It also

symbolizes a foreigner learning to become a new family member. The

function of the parrot can be developed with the increasing contact

frequency between parents and the foreign spouses.

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At the beginning, the parrot can

only broadcasts the Chinese

greeting recorded by foreign

spouses and notify parents of the

updated message on the family

TV channel.

Parrot talk: after listening to the

broadcasted recording, parents

may have some feedback; the

parrot can record parent's voice

and repeat with the parrot's tone.

Festival special: once the parrot

reaches this level of service, it can

record two different countries'

festivals. On the day of the

festival, the parrot will change its

surface pattern to a festive

version.

Electronic Pet

Pulier GO 2010 Idea Storming Design Project of National Science Council of Taiwan

Group Member : C,J Shiah C,W Sun, Y,H Chou, C,H Wong, Y,C Wang, Y,W Huang

This project is aiming to develop an eco‐friendly and emotionally supportive

service to meet Taiwanese residences’ expectation for leisure life, and in return,

to enhance the awareness of the ecology, environment and conservation, and to

pursue national sustainable development.

Pu Li is selected as the target region to deliver the proposed service designs. The

basic idea for this design study is to integrate bicycle touring into not only the

daily life of Pu Li residents, but the visitors of Pu Li as well. By providing

supportive service which are designed to meet their expectation of leisure life,

the ”Pu Li recreation cycling life style” can be used as an attraction to lure tourists

come to Pu Li to enjoy and experience the eco-friendly life style.

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Design ProcessOn the purpose to obtain a thorough understandings of users, as well as their

perspectives and expectations, the project use the contextual inquiry, by the

method of introspection and conducting interviews with residence which in order

to avoid the divergence between designers’ imagination and the facts of reality.

We went to Pu Li for the interviews. Eight participants who are local artists, tour

guide of Pu Li, B&B owner, owner of the biggest restaurant in Pu Li, long-stay

tourist and the tourist travel by bike, joined our interview.

After the research, we built up our key persona and key theme for the design

process, and hold several workshops to help designers coming out concepts, we

also asked potential users to join our workshop.

Finally, we came out six concept, based on feedback from users to modify and

select three concepts continue to develop , the final design was displayed at the

Young Designers' Exhibition in Taiwan.

Contextual Inquiry

Build up persona

Choose Design Theme

Brainstorming Workshop

Concept Development

Evaluation A

Concept Modify

Prototyping

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Interview

Persona

In the first stage of research, we constructed the living style and context of

local people through field observations and interviews, as well as explored

the tourists expectations toward Pu Li. We visited Pu Li and invited eight

local people from different background to participate in the interview, the

subjects included: artist, practitioners of B & B, restaurant owner, long-

stay Japanese tourists. The interview was designed to realize their

comprehensions and expectations of Pu Li. We regarded the interviewee in

this stage as the “Professionals of Pu Li.”The “Recreational Living Style of

Pu Li” was established according to the local residents, and the design

needs and target was thus determined. After integrating the information

observed and analyzed the users characteristics were further defined as

the typical persona type of user, and the demand components of each

persona were thus introduced.

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Concept Development WorkshopAfter establishment of main service characteristics, designers started to

develop many available campaigns. In the process, we hosted four design

workshops with invitations of concepts or ideas of local residents and

tourists. Also, it was expected that people may reflect their ideas in the

concepts through realizing themselves.

Workshop Output

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Design ThemeThrough the first-stage interview and field observations, designers

concluded four characteristics of overall service:

SlowRevive the “Lives slowly” in agricultural stage, let the users

experience the serene and relaxed country life.

VigorThrough participating and experiencing the activities, the users may gain

sense of health, vigor and substance.

HarmonyTaking use of local resources to effectively integrate the industry and

nature, to present the distinct face of Pu Li.

Easiness Provide complete hardware equipment, sufficient instructions to satisfy

the need of sense of security for users.

SLOW EasinessHarmonyVigor

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Initial conceptAccording to the workshops and brainstorming, this research introduced

six main concepts to categorized into three types according to the

interaction between tourists and local residents:

Exhibition of the local lifeIn this part, it showed the specific humanities and sceneries through local

life of bicycles, and invited the tourists to participate in.

Providence of specific experiencesLocal residents should take the active and aggressive part, showing their

human touch rather than souvenirs or sceneries.

Creation of mutual experienceRegardless of local people or tourists, they were all participants, and create

the excellent leisure life experience of riding bicycles and interactions.

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EvaluationAgain, we went to Pu Li interviewed with a new group, formed by general

population, such as teacher, businessman, students, etc. Six concepts were

presented one by one. The goal of this interview is that the designers could

collect and analyze the feedbacks of these concepts. We adopt a user-

centered design concept, using the design tools to illustrate the concept

and access the feedbacks for the evaluation.

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Final concept

PulierGO is a set of combined service system integrated “Green and

healthy life style” into Pu Li, installation of PulierGO recorded the health

data and traces of riding, the kilometers accumulated in bike activities may

turn into points which may exchange goods or service in the traditional

weekend market around Pu Li. No matter local residents or tourists, they

may strive for an environment-protected and healthy life.

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Concept Scenario

After receiving the message or leaflets, the family prepared for the holiday

trip. Go out with pleasure after installing puliferGO. In the riding, they

sense the pulierGO is about to ran out of electricity, therefore they take use

of the leasing machine with their account, to replace for a new pulierGO.

After arriving the market, the bicycle was parked in the free parking and

maintenance zone, and they start to experience the foot massage, hair-

cutting and parent-children art creation, all of the above may be

discounted using the points accumulated in pulierGO. In the afternoon, the

cool weather makes everyone gathered for an open-air movie and free

chats. On the way riding home, they acquired their riding records through

accessing to their account to the leasing machine. At the same time, the

riding today is also updated for the future.

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PrototypeThe main devices provided in this service are pulierGO in the bike,

pulierGO Kiosk established in the main riding route in Pu Li and the M-cart

selling vehicle loaded with products to sell. Users may record their riding

miles through pulierGO, and inquire their riding route through GPS, and

return the pulierGO at the Kiosk with printing their riding. In addition,

everyone may lease the selling vehicle of M-cart to participate in the

campaign regardless of you are local residents or tourists.

PulierGO DeviceMounted on the bicycle

1. Track riding record

2. Record of riding time, odometer

3. Riding motion state record

M-cart

Loading the equipment and goods for

the market

1. Provide market space for all kinds of

selling and services

2. provide recreational services such as

PulierGO foot massage service

PulierGO KioskShort-term rental pulierGO / check ride

information / emergency

1. Member Login and use credit cards to

rent PulierGO

2. Pu Li riding road map provided

3. Pu Li market activities and geographic

information

4. Uploading PulierGO riding record

5. Printing record of the day riding

6. Emergency notification

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Software Design - Mlife

MlifeMlife is a software that help people to edit their digital autobiography, it

provided the opportunity for users to link their photos with people they

loved. The service also provided the function for users to import their

photos or life record from their social service website.

Website Design - Ycf-Dorome

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意全食品A website that made with flash to introduced the company.

GUI Practice

Thank you!