jonathan edwards cv 18th april 2016

Project Manager CV - Jonathan Edwards Email: [email protected] Tel: +44 (0) 7879 670 856

Professional SummaryProject / PMO delivery manager with >10 years practical / hands-on experience of the full project lifecycle; delivery track record for: QBE Insurance, Addaction, Lloyds Banking Group, BAe Systems, MAN Investments, St Guy’s & St Thomas’ Primary Care NHS Trust & BOC to realise benefits at both individual project and work stream / portfolio delivery

Seasoned and fanatical project plan ownership & management; develops product descriptions and acceptance criteria – measureable and achievable; Quality & RAID management - work package specification and delivery tracking through to formal acceptance & sign off; rigorous project / programme reporting with significant experience in visualising data, identifying trends and conveying clear and unambiguous key messages

Strong project management / PMO / BA skills – Prince 2 qualified, 10+ years full lifecycle, budget to £3M; advanced MS Office, Project & Visio user; is hands on with a ‘can and will do’ attitude – very time and goal oriented with an outcome and benefits focus to ensure project resources maintain a high work rate without compromising quality in delivery

Experienced in implementing Project / Programme governance and managing the due diligence processes; Business Case / PID development and ownership; P&L responsibility (up to £3m); is skilled in the identification and management of portfolio dependencies & associated risk opportunities, owns issue and defects management to operational resolution with customer acceptance and closure

Is a strong, clear communicator with impeccable interpersonal skills, comfortable managing at Board / C level; is emotionally intelligent - highly adaptable & sensitive to personnel landscapes and individual project requirements

>7 years Lead PM & PMO experience in mobilising, motivating and managing multi-disciplined teams (25+ Staff) across disparate locations; consistent technical exposure to / implementation of enterprise-class virtualisation technologies in multi-data centre, multi-user, multi-remote office and Cloud environments; with a focus on business / IT alignment in service provisioning within enterprise storage, data management and service delivery functions

ProfileGenuinely passionate about successfully managing and delivering change into complex environments: Possesses creative problem-solving skills gained from a customer-facing & IT support / engineering background Blends technology awareness and project management skills to combine and align delivery with organisational goals

Key AchievementsStorage Transformation Project for Hitachi Data Systems and Lloyds Banking Group: A £20m+ Project to consolidate the storage footprint from 101 storage arrays to a total of 9:

Delivered £8m per annum cost saving on storage array power & maintenance 21-month project duration: 3-month stand-up / 18-month execution Managed 3 x Teams of 25 cross platform Client, Vendor and Partner Staff Successfully migrated 8.19PB ‘In Scope’ structured / unstructured data to new Storage Service Successful migration of 10,747 HOSTS / 605 Systems Achieved a 42% reduction in storage capacity requirements Reduced the cost of £/GB data storage by 62%

Backup Service Transformation Project Manager for Symantec / CSC / BAe Systems: £4.5m Project to deploy 37 x NetBackup Disk-Based Appliances across 2 Data Centres and 22 remote Offices:

Successfully deployed and commissioned 37 x Appliances using POC / repeatable installation procedures Successfully migrated 120 TB mixed structured and unstructured data across to the new Backup Service Platform Maintained BAU SLA throughout the duration of the Project with 100% Service continuity record Delivered £1.5m annual service cost reduction in addition to

Data Centre Relocation and Applications Migration Project Manager for MAN Investments: A £27m Project to re-platform and migrate 97 x mission critical applications to a new UK Data Centre

Created, agreed and implemented appropriate reporting controls and procedures into the technical teams Host Build-Out activities to provide clear management information regarding real-time progress against plan

Managed the requirements gathering and validation of the target virtual environment landscape, then owned and operated the Test Environment to deliver Application Function and Performance metrics

Completed the remediation of 250+ mission critical HOSTS to optimise relocation and Apps migration activities Maintained and published a migration progress dashboard for the duration of the project

Project Experience Dec ’15 – Mar ‘16

Risk Management

Project Manager (Risk Service Implementation) for Addaction: 3 Month whole lifecycle project to stand up and bring into service a cloud-based Risk Management tool and embed within the Compliance Directorate for the UK health charity


Services Implementation

Identified and engaged with Senior Stakeholders to define project objectives and ensured buy-in from all levels of operation to run a 6-week Pilot that:

Installed, configured and stood up the risk management tool Developed a training course & materials for Admins, Managers & Staff Gained approval of Service Acceptance Fully engaged with Addaction Staff using an integrated Comms Plan Trained 4 x Sysadmins to ‘Own & Operate’ BAU Services Trained >80 Managers across the UK >90% Pilot Staff trained and using the system by end Feb ‘16 Successful execution to time & budget

Oct ’15 – Present

Symantec MSS Solution Delivery Consulting / Implementation

Project Manager - MSS Solution Delivery: Implementation consultancy role for various Symantec customers requiring bespoke delivery planning and technical guidance:

Developed and delivered the repeatable delivery process documentation Worked with Symantec to confirm effort / timeframes for series of MSS Delivery

profiles to standardise the partner approach and improve consistency Identified and documented an optimised governance model to improve traction

within customer infra teamsNov ’14 – Sep ‘15

Data Centre Migration & Transformation Programme

Lead Project Manager (NAS File Migrations) for an EMC / CSC data centre migration & transformation programme for QBE European Operations: £4.8m pre-contract programme to migrate all data off legacy storage on to EMC

VNX Arrays to enable legacy hardware decommissioning 20% reduction in enterprise storage TCO post migration 1.39PB in scope data for migration / re-creation / expiration reduced to a total

approved migration scope of 395TB 2000+ HOSTS / 450+ applications consolidated and migrated onto new physical

infrastructure across 4 x data centres Aggressive <10-month initial project duration to transition incumbent DC &

Services supplier, stand-up core services, prepare for cutovers Successfully transitioned the storage service across to the new supplier Achieved operational readiness and gained key milestone payment approval

Oct ’12 – Jun ‘14

Storage Migration / Transformation Project

Lead Project Manager for an HDS storage migration / service optimisation project for Lloyds Banking Group: £20m+ Project to reduce the storage footprint from 101 IBM & HDS Legacy

arrays with consolidation down to 9 HDS Virtual Storage Platforms £8m per annum expected savings on power & maintenance 3 Teams of 25 cross platform client and partner Staff 8.19PB in scope data for migration 21 month project duration - 10,747 HOSTS / 605 Systems migrated 42% reduction in required storage capacity 62% reduction in £/GB data storage

Nov ’11 – Oct ‘12

Backup Service Transformation Project

Lead Project Manager - Backup Service Transformation for Symantec / CSC / BAe Systems:

£4.5m Project to deploy 37 x NetBackup appliances across 2 Data Centres and 22 remote UK defence sites

£1.5m per annum savings on service costs 12 month project duration 120TB in scope data 80% reduction of RTO

Jun 2010 - Oct 2011

DC relocation / Applications Migration Project

Lead Project Manager – Infrastructure Services / Application Migrations: Following the acquisition of GLG Partners - a Hedge Fund Manager, MAN Investments embarked upon a £27M million Data centre relocation and Applications Migration Project. Recruited as a Project Manager to work on Disaster Recovery and Infrastructure delivery related activities:


Managed a team of 12 to deliver an Infrastructure Health reporting service across 3 data centres for the purpose of identifying health gaps, assessing and reducing risks associated with DR and BCP functions for the global organisation in preparation for the start of the application migration

Commissioned and completed the DR infrastructure remediation of 97 mission critical applications, including User Access Systems – Citrix Access Gateway and all the core infrastructure (SAN / WAN / WLAN / BMS / Access Control) components in preparation for Application Migration Execution

Managed the delivery and operation of a data centre test rig for application migration testing, activity planning and system KPI metrics to prepare a migration data model to maintain control of migration execution activities

Installed and stood up core infrastructure services: Compute, Storage, Network, VDI and DR, including performance & capacity management tools

Delivered >500 configured production servers in the data centreAug 2009 - May 2010

Infrastructure Delivery Portfolio Manager

Infrastructure Delivery Portfolio Manager – IT Supply & Fit, Capital Estates & Facilities for Guy’s & St Thomas NHS Primary Trust: Tasked with delivering the IT Supply and Fit, plus the following IT Moves for a time critical refurbishment project for the NHS in Central London - Create decant space for the trust to enable the subsequent phases of the Capital Estates’ department published 10-Year plan

Implemented a robust project board, gained support for proposals to apply strong project management principles and actions to scope, define and cost 14 work streams to support the required outcomes – developed and gained sign off for the PID to commence delivery

With a £1.1m budget, identified, assigned and managed work stream leads to support delivery of IT Services: Network Security, WAN, LAN, Telephony, Secure Printing, Scan to Email, Video Conferencing capability

Managed Product flows and inter work stream dependencies for the IT and Estates and Facilities departments to ensure appropriate designs were produced, costed (with bills of materials), approved and signed off in the required sequence to achieve overall success

Worked with numerous 3rd party contractors / suppliers to engineer a successfully delivered project to the required standards

Maintained control over the budget versus delivery and successfully managed significant change throughout the full lifecycle

Delivered new WAN, LAN, Data Cabling, Telephony Services, Physical Security access, CCTV, Furniture to support the arrival of some 550 Staff moving into the new building

Ensured senior stakeholders informed and the project kept on track by developing a clear, unambiguous infrastructure services reporting dashboard

Jan ‘08 - Jun ‘09

Infrastructure Portfolio Manager

Infrastructure / Service Improvement Portfolio Manager – Serco / London Borough of Ealing: Rescued and drove forward a portfolio of failing Business Service and Infrastructure Improvement projects for the outsourcer Serco & their LBE contract:

Recovered 11 key infrastructure Projects to improve service across the Children's and Adults Services Directorate – replaced an incumbent with a failing portfolio. Took ownership of 8 key issues affecting the Business following an estate-wide VoIP roll

Managed RAID logs to track solution defects to zero Completed delivery of a WAN Upgrade, LAN and VoIP implementation to a

building with 120 Staff including new Desktops, Telephones Software applications etc. to time, cost and quality

Developed a set of new Project Document Templates as agreed with London Borough for Ealing to standardise the documentation presentation, purpose and work flow to control project sign off

Nov ‘07 - Dec ‘07

Contacts Data Quality Improvements

Data Quality Improvements Project Manager – London Borough of Hackney: Recruited to undertake a BPI activity - To align with the Mayor of Hackney’s two highest priorities - Deliver Better Service to the Citizens of Hackney and Improve Internal Efficiency, was tasked with identifying issues with the consistency of Staff


Contact directories across the organisation: Scoped out the extent of the problem to prove the Business Case for

undertaking the work by identifying the affected directories (data sources), agreeing the ‘golden source’ for each directory field and developing both the logic and criteria to define the extent of the issue

Mapped out existing processes to clearly identify process failures Re-engineered the impacted processes to remove root causes Developed the Business communication required for successful implementation

and completed the assignment by delivering signed off process changes to deliver the data quality improvements required

Oct '06 - Oct '07

Infrastructure Delivery Project Manager

Infrastructure Delivery Project Manager - BOC Ltd. / Linde Gas AG:Recruited as an Infrastructure Project Manager following the £16bn merger of BOC and Linde Gas in August ’06, was tasked with delivering a new Investor Relations Office in London and in parallel, to scope, manage the delivery of and QA the IT provisioning throughout the phased relocation execution to the Guildford site:

Delivered the new Investor Relations Office to time and budget, including the WAN implementation, creation and implementation of managed services for the Investor Relations Function, Wireless LAN capability in all Offices and the implementation of a Board Room HD Video Conferencing facility

With an emphasis on Health and Safety and risk reduction, developed strong working partnerships with the outsource Provider to enable their Support Staff to replace the data cabling infrastructure to the entire building – these works were carried out whilst the building was still in occupation and successfully maintaining business critical activities, maintaining health and safety and managing change control to a successful outcome

Worked with the Global Head of Security to develop and offer a Global WLAN service model for the Enterprise user base (>50,000 Staff)

Managed the high-complexity 10-stage internal move programme to enable the refitting works

Managed the delivery and Service Commissioning of two video conferencing suites in the building

Sep '06 - Oct '06

Server Audit Project Manager

Audit Delivery Project Manager – Complete multi-site survey audit for 8,500 servers across 12 UK data centres for UBS Investment Bank:

Scoped out and defined the required activities, estimated resource requirements; developed and managed the execution of the delivery plan to complete a multiple data centre physical audit for an Investment Bank to a pre-defined and strict schedule:

Managed a team of 20 audit staff across 12 secure locations Delivered the access authorisation and documentation requirements to drive

forward and successfully negotiate single group access request to the 12 locations to improve efficiency and project agility

Liaised with the Bank’s PMO in Holland / Germany to streamline data collectionAug '06 - Sep '06

Business Process Delivery Project

Process Improvement Project Manager – Capita Plc. / BBC: Define the migration path of the HR Administration and e-Recruitment services from the BBC in London to Capita Plc., Belfast

Working with 2 vendors and an independent SAP Consultant, developed the data model / interface to prove the interaction process between BBC and Capita were fit for purpose

Set up and agreed the processes and responsibilities required to achieve the daily HR Transactions throughput to the managed service and for suitable reporting and accountability arrangements to be in place

May '05 - Jul '06

Business Function Outsource / Transformation

Infrastructure Delivery Project Manager – Williams Lea: additional Project Manager to compliment the Delivery Team to enable the transformation of outsourced NU / Aviva Insurance Group Input / Output functions: Scan & Print

Delivered a 7-stage User and Data migration for 350+ users spanning 11 months from a 3rd party client into the Williams Lea IT systems initially in


Scotland, then in Norwich and London following the completion of a £5½ m Input / Output Operations Centre in Norwich to time and budget

Managed the Operational Risk associated with running unsupported Live Production Output and a Pre-Production Scanning environment from a different Business Unit across shared infrastructure, whilst ensuring adherence to change control procedure, thus maintaining 100% BAU SLA’s with external customers

Managed the logical / physical separation / divestment from the 3rd party client saving over £2.5m annual support costs

Mar '05 - May '05

Operations & Strategy Project Manager

Operations & Strategy Project Manager – Futuremedia Plc.: A fast-growing Media company struggling to keep up with customer demand, I was engaged to plan and deliver a high impact brief: 1) Provide some support and strategic guidance to address increases in external SLA breaches under existing operational control; 2) to test, assess, recommend and implement a robust / scalable 'collaboration toolset' for online training delivery and PC / Laptop ranges Developed and agreed the approach to discover, document and baseline the

company’s existing end to end IT & Service capabilities Following analysis of the identified service gaps and operational risk items

needing remediation, created a strategic action plan to improve the operation risk profile and streamline internal operations

Initial contract was extended to complete some key activities and assist with the recruitment of a permanent position of operations and strategy execution management

Aug ’01 – Mar ‘05

Senior Project Manager

Permanent Role: Senior Project Manager – East Sussex County Council (ESCC): Multiple business change, software implementation and systems integration projects to the value of £2.36m through the full lifecycle supporting the timely delivery of the e-Government Agenda for 2005: Flexible Working: Successful identification and implementation of a web-

enabled Performance Management system to enable ESCC to easily define targets and track planned vs. actual KPI’s

Performance Management: Successful identification and implementation of a web-enabled Performance Management system to enable ESCC to easily define targets and track performance against policy according to Central Government requirements; also managed the ‘Partner’ relationship between ESCC and the 3rd party supplier in developing an Ofsted model Template which has been sold commercially to other Local Authorities, significantly offsetting ESCC capital costs

Social Services Hubs: Planned and managed delivery of an additional 12 Social Services Hubs to the Corporate ESCC WAN, integrating into the ESCC Active Directory and delivering the full range of IT Services from more locations

Technology Refresh: The delivery of a programme to upgrade 350 desktops to the Windows XP platform, including the provision of Windows 2000/2003 file/print services using Active Directory, managing the training delivery to Staff, ensuring business continuity throughout the period of change

Customer Liaison at the Ardingly Show: On-location delivery / management of IT Services at the ESCC stand at the South of England Show for 3 years rolling out Broadband technology in East Sussex

General Information:

Home Address: Little Ravens Telephone: +44 (0) 7879 670 856Mill LaneShoreham-by-Sea Home Office: +44 (0) 1273 959 540West Sussex BN43 5AG Email: [email protected]

Driving Licence: Full, clean


References: Available upon request