keynote connect 2015: digital performance intelligence
TRANSCRIPT
CONNECT 2015
Stephen Feloney, Director of Product Management
Digital Performance Intelligence
Compe&&ve performance benchmarking & third-‐party services benchmarking
CONNECT 2015
The Numbers
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250 1 1/3 2/3
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Speed
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250 1 1/3 2/3
When is fast, fast enough?
Milliseconds
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Constantly improving
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250 1 1/3 2/3 Daily/Weekly
1
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Third-‐party services
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250 1 1/3+ 2/3 Content Performance
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The numbers
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250 1 1/3 2/3 Milliseconds Daily/Weekly Content Performance
1 +
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Digital Business OpSmizaSon: Products
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BUSINESS OUTCOMES
BIG DATA & INTEGRATIONS
DIGITAL PERFORMANCE INTELLIGENCE
QUALITY
PERFORMANCE
INDUSTRY SCORECARDS
Digital Performance Intelligence Performance Benchmarking Performance ROI Services and Insights
Quality Mobile TesSng Load TesSng
Performance Mobile App Monitoring Web Monitoring Both Real User and Ac&ve
Industry Scorecards Industry Benchmarks CompeSSve Research
CONNECT 2015
Digital Business OpSmizaSon: Products
© 2015 Keynote Systems | 8
BUSINESS OUTCOMES
BIG DATA & INTEGRATIONS
DIGITAL PERFORMANCE INTELLIGENCE
QUALITY
PERFORMANCE
INDUSTRY SCORECARDS
Digital Performance Intelligence Performance Benchmarking Performance ROI Services and Insights
Quality Mobile TesSng Load TesSng
Performance Mobile App Monitoring Web Monitoring Both Real User and Ac&ve
Industry Scorecards Industry Benchmarks CompeSSve Research
CONNECT 2015
Digital Performance Intelligence
© 2015 Keynote Systems | 9
Rum Exit Rate (Calculated) Revenue From Adobe
A unique analySc soluSon built to give digital owners and IT performance professionals the data and insight they need to speak a common language anchored around the customer’s experience and business outcomes.
CONNECT 2015
Introducing Performance Benchmarking
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Detailed performance and availability metrics vs. compeStors for page level and component level metrics
• Are my compeStor’s customer experience beher than my own? • How does my pre-‐release site and content compare to my producSon site? • What design choices have I made that have the biggest impact on my performance? Can I learn from what my compeStors have
done? • How are each of my third-‐parSes services impacSng my performance? My compeStors performance? Are their alternaSves?
LocaSons Device Type
Overall Performance
Performance By Time
Overall third-‐party performance by
category
Overall third-‐party service
performance
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The Product
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Compare Performance to CompeStors
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Compare the Component Breakdowns
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Compare the Component Breakdowns
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Drill Down to an Individual 3rd Party Service
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Third-‐Party Service Benchmarking
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The market responds
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Keynote Digital Performance Intelligence is well aligned with the key industry trend of focusing on the end-‐user experience…
Keynote is demonstra?ng thought leadership and the ability to execute on its product vision…
Keynote's service posiSons it one step ahead of its compeStors because of its comprehensive approach that looks at the end-‐user experience across all channels and across all touch points.
20,000 reads
CONNECT 2015
Thank you QuesSons?
CONNECT 2015
Seth Voorhies, Director of Digital Performance Insights, Keynote
Performance in the Real World