kiwirail screencast april 2010
TRANSCRIPT
![Page 1: Kiwirail Screencast April 2010](https://reader036.vdocuments.net/reader036/viewer/2022062708/558cc4d3d8b42a8c528b4617/html5/thumbnails/1.jpg)
“CRM FOR SALES” DISCUSSION
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CRM FAILURE RATES
2009 Forrester Research Report
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A QUESTION?
Why?
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AN IMPORTANT QUESTION
Who is the END USER of this solution?
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AN IMPORTANT QUESTION
What do they DO, FIRST THING in the morning ...just after making themselves a
cup of coffee?
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WHERE DO THEY GO FIRST?
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DATAM SALES
![Page 8: Kiwirail Screencast April 2010](https://reader036.vdocuments.net/reader036/viewer/2022062708/558cc4d3d8b42a8c528b4617/html5/thumbnails/8.jpg)
..AND THIS IS OUR FUTURE
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IT WILL GET MORE COMPLEX
![Page 10: Kiwirail Screencast April 2010](https://reader036.vdocuments.net/reader036/viewer/2022062708/558cc4d3d8b42a8c528b4617/html5/thumbnails/10.jpg)
MY FIRST VIEW
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MY INITIAL VIEW OF RIGHTNOW
The system is world-class, it does everything we need it to do.
The sales people will just need to learn that they have to use it. Once that is done we can take on the RFE process......
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RIGHTNOW’S VIEW
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THIS IS THE WAY IT NEEDS TO BE
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DATAM VIEW ON CRM FOR SALES
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KEY THEME OF TODAY
We are hoping that you learn from my mistake, rather than
put yourself in a position to make the same mistake again. Intilecta
is the better way.
![Page 16: Kiwirail Screencast April 2010](https://reader036.vdocuments.net/reader036/viewer/2022062708/558cc4d3d8b42a8c528b4617/html5/thumbnails/16.jpg)