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2008 Laboratory Quality Confab Vassilios I. Nicolaou, AIA, NCARB Vice President, Senior Laboratory Architect Peter Marone Director, Laboratory Services Yale New Haven Hospital New Haven, Connecticut Presented by: Laboratory Relocation

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Page 1: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Vassilios I. Nicolaou, AIA, NCARBVice President, Senior Laboratory Architect

Peter MaroneDirector, Laboratory Services

Yale New Haven Hospital

New Haven, Connecticut

Presented by:

Laboratory Relocation

Page 2: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Vassilios I. Nicolaou

Vice President, Senior Laboratory Architect at Karlsberger

Presenters

• 48 years of professional experience

• 20 years at Karlsberger

• Laboratory planning and design

expert

• The American Institute of Architects

(AIA) member and award winner

• Biotechnology Association of

Alabama member

• National Council of Architectural

Registration Boards (NCARB)

certified

• University of Alabama in

Birmingham, School of Engineering,

Instructor

Page 3: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Peter Marone

MBA, MT(ASCP) Director, Laboratory Services Yale-New Haven Hospital

Presenters

• 25 years in the clinical laboratory at

Yale-New Haven Hospital

• Began career in Clinical

Microbiology

• POCT Coordinator

• QA/Compliance Coordinator

• Assistant Operations Director

• Currently responsible for general

technical and administrative

functions of the laboratory

• Adjunct Professor of Biomedical

Science, Quinnipiac University,

Hamden, CT.

Page 4: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Learning Objectives

Yale-New Haven Hospital Department of Laboratory Medicine

• Learn how to go from Department boxes to Open Lab environment

• Learn the benefits of eliminating the physical space constrains

Desired Outcomes

• Learn how to indentify and evaluate needs, deficiencies and conditions of your lab and how to improve your operations.

Page 5: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Relocation

Yale-New Haven Hospital Department of Laboratory Medicine

• Performs all clinical laboratory testing for Yale-New Haven Hospital, a 944 bed teaching hospital affiliated with the Yale University School of Medicine

• YNH Children’s Hospital, YNH Psychiatric Hospital, Smilow Caner Hospital (10/09)

• 263 FTEs

• 5.6 million tests/year

• 3000 accessions per day

Page 6: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

YNHH Department of Laboratory Medicine

• Department boxes

• Laboratories located on 3 separate floors and one located completely off campus

• Departments divided on different floors

• 10 separate testing laboratories

• Current net square footage of 32, 629

Current Configuration:

Page 7: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Existing Fourth Floor Functions

Page 8: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Existing Fifth Floor Functions

Page 9: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Existing Sixth Floor Functions

Page 10: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Existing Seventh Floor Functions

Page 11: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Images of Existing FacilityHematology

Page 12: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Images of Existing FacilityChemistry

Page 13: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Images of Existing FacilitySpecial Chemistry

Page 14: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Images of Existing FacilityImmunology

Page 15: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Images of Existing FacilityVirology

Page 16: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Images of Existing FacilityMolecular

Page 17: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Images of Existing FacilityComputer Room

Page 18: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Images of Existing FacilityMicrobiology

Page 19: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

YNHH Department of Laboratory Medicine

(Place Image(s) flush against either side of this grey area)

Challenges of existing facility:

• Compartmentalized, small

inefficient spaces

• Little or no interaction between

different areas

• Compromised proximity between

spaces

• Walking distances of between

100 -150 feet

Page 20: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Existing Fifth Floor Travel Distances

Page 21: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Existing Sixth Floor Travel Distances

Page 22: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

History of Six Sigma at YNHHStart of Six Sigma

• Green Belt Training began in

2001 through partnership with

GE

• Year Two appointed 4 part time

Black Belts, trained 17

additional Green Belts.

• Engagement of senior

management through 4 days

comprehensive Executive

Training sessions.

• Training and other

performance management

integrated into Health System

Class offerings.

Page 23: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

History of Six Sigma at YNHHPresent Status

• Deployment to:

• Mission Critical Business

Plan initiatives, Patient

safety, regulatory,

throughput, clinical

quality

• Optimize Lean

applications

• Departmental Specific

Initiatives

• Regular updates/report outs to

Senior Leadership

• Deployment overseen by

Steering Committee and Master

Black Belts

• 87 Green Belts

• 10 Black Belts/Master Black

Belts

• 157 Lean Trained

Page 24: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Lean

• Use an open lab concept to promote

communications between staff and

allow for flexibility and future

changes.

• Create a physical environment with

people in mind

• Design with the third shift in mind

• Plan for future expansion

• Provide sufficient storage space

Page 25: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

• Medical Directors

• Director of Laboratory Services

• Laboratory Managers

• Medical Technologists

• In-house Master Black Belt

• YNHH Facilities Group Project

Manager

• Karlsberger Laboratory and

Technology Team

• Interior Design Consultant

Planning Team

Page 26: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

User Group InvolvementVisioning Sessions

Page 27: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

User Group InvolvementVisioning Sessions

Page 28: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Page 29: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Page 30: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Page 31: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Page 32: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

New Design

• Maximize productivity/minimize

TAT

• Minimize walking distances

• Improve visibility to access the

operations

• Improve communication and

interaction between staff

• Flexibility to accommodate

advanced technologies

• Provide a quality work

environment

Page 33: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Proximity Matrix

Page 34: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Bubble Diagram

Page 35: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Area Analysis

0

70,000 SF

60,000 SF

50,000 SF

40,000 SF

30,000 SF

20,000 SF

10,000 SF

NSF NSFNSFDGSF DGSFDGSF

EXISTING FINALPROGRAM

32,629

45,223

53,964

62,059

59,957

66,431

0.72 0.900.90EFFICIENCY

Page 36: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

New DesignSecond Floor

Page 37: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

New DesignThird Floor

Page 38: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

New DesignFourth Floor

Page 39: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

New DesignFifth Floor

Page 40: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

New DesignFifth Floor Future Robotic Line

Page 41: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

New DesignSixth Floor

Page 42: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

New DesignStacking Diagram

Page 43: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

New DesignThird Floor Flow

Page 44: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

New DesignFourth Floor Flow

Page 45: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

New DesignFifth Floor Flow

Page 46: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

New DesignSixth Floor Flow

Page 47: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Flow Process

Page 48: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Front EndExisting New

Page 49: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Hematology and ChemistryExisting New

Page 50: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Computer Assembly RoomExisting New

Page 51: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

StorageExisting New

Page 52: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

VirologyExisting New

Page 53: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Image of New Facility

Page 54: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Image of New Facility

Page 55: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

• Early involvement of users

• Continuing communication with

users

• Visioning to get staff to think

beyond their comfort zone

What we did right

Page 56: Laboratory Relocation - Lab Quality Confab€¦ · Department boxes to Open Lab environment • Learn the benefits of eliminating the physical space constrains Desired Outcomes •

2008 Laboratory Quality Confab

Thank You

Questions?