Lakeside Country Club Numurkah

Welcome to

A member of the Holiday Concepts Group

Resort Managers: Darren & Susan Plum Reception: Emma & Karen Grounds & Maintenance Staff: Tammy, Terry & Jason Housekeeping Supervisor: Sandy

Winner: 2015 Holiday Concepts Premier Resort Award Winner: 2015 HC Direct Excellence in Hospitality Award Winner: 2015 RCI Silver Crown Award Winner: 2015 RCI Hospitality Award * As voted by Holiday Concepts & RCI Members & Guests

Welcome from Holiday Concepts

Reception HoursFriday 2.00pm – 7.00pmSaturday 9.00am – 1.00pmSunday 9.00am – 1.00pmMonday 9.00am – 5.00pmTuesday 9.00am – 5.00pmWednesday 9.00am – 5.00pmThursday 9.00am – 5.00pmFriday 8.00am – 12.00pm Closed Daily between 1.00pm—2.00pm

Resort DetailsLakeside Country Club Wattle Drive,NUMURKAH. VIC. 3636.Phone: (03) 5862 2077Fax: (03) 5862 2134Email: lakeside@holidayconcepts.com.auAfter Hours Emergency:Darren Plum: 0417 587 704 Susan Plum: 0428 599 066Gary Child: 0438 586 220

Dear Member, Exchange Member and/or Guest, Thank you for choosing to stay at Lakeside Country Club, Numurkah a member of the Holiday Concepts Group of Resorts. Our Resort Managers – Darren & Susan Plum and their staff are committed to Holiday Concepts Mission Statement.

At Holiday Concepts we pride ourselves on

providing personalised service to our members and guests

in a relaxed family atmosphere, thus delivering a

unique holiday experience. Holiday Concepts have been developing, building and managing time share Resorts for over 35 years and we put all this experience and expertise into providing a comfortable and relaxing holiday with many of the Holiday Concepts unique aspects and personal touches. If at any time you require assistance please do not hesitate to contact Reception or in the case of an emergency after hours call the mobile numbers on this page. Please take a moment to browse through this compendium that contains information regarding the Resort and some suggestions on what the surrounding area has to offer. We value your feedback and would appreciate your comments by completing the survey that will be emailed to you on your return home. Enjoy your holiday and we look forward to hosting you back here at Lakeside Country Club or one of the other Holiday Concepts Resorts. Kind Regards Gary Child Resorts Operations Manager Holiday Concepts Group of Resorts

Holiday the Holiday Concepts way! Please leave this compendium and all its contents in the Unit for the use of the next guests. Thank you.

ActivitiesHere at Lakeside Country Club we have an activities program that includes food, sports, hobbies and fun, there’s something appealing to all ages. On check-in you should have received a copy of “This Week’s Activities”, if not please collect one from Reception.

Adults ONLY LoungeOpen 8am – 10pm daily. This Lounge is for the exclusive use of Guests 18 years and over ONLY. Located in the main complex area, it has two pool tables, table tennis, darts, carpet bowls and a selection of books. Entry for those Guests under 18 years is allowed ONLY when participating in a Resort organised activity.

Basic SuppliesWe provide starter packs of tea, coffee, sugar, dishwashing detergent, soap and toilet paper. Additional supplies can be purchased from the local Numurkah supermarkets.

BasketballThe Basketball ring is located at the back of the tennis courts. A ball is available from Reception. No charge to hire – deposit required (see Hire of Equipment). Please return hire equipment within 2 hours.

Bikes, Scooters, Skateboards & Roller BladesThese forms of transport and entertainment are not to be used on Resort pathways. Please do not take them into the Adult Lounge, Games Room or Pool area. Please do not leave them lying on the ground outside public areas, doorways or on pathways where another guest may fall over them. Thank you. There is a Skate park down near the municipal swimming pool.PLEASE DO NOT TAKE BIKES INSIDE THE UNIT.

Beach VolleyballThe Beach Volleyball court is located adjacent to the Outdoor Pool. A ball is available from Reception. No charge to hire– deposit required (see Hire of Equipment). Please return hire equipment within 2 hours.

BMX Bike TrackA BMX track is located at the rear of our Resort, near the tennis courts. All users must wear a helmet and suitable clothing. Riders under the age of 12 must be supervised by an adult. Bikes are not available for hire – BYO.

Board GamesA selection is available from Reception. No charge to hire.

Boom GateTo enter the Resort you need to type the code into the keypad located on the orange posts 5 metres before the gate. When the gate raises you have 30 seconds to pass through and it will come down automatically once you are through. To exit the Resort you just need to drive up to the gate and it will open automatically. Please remember there is a 10 kilometre speed limit throughout the Resort which is equivalent to idle speed or walking pace.

Car HireHertz, 54 Mitchell Street, Shepparton. Tel: 5822 1977

Resort information & facilities

Car, Boat & Jet Ski WashThere is a coin-operated car wash in Knox Street (that is the third round-a-bout in the main street heading down towards the golf club). Please do not wash cars in Resort as all waste flows back into the Lake.

Children’s PlaygroundThere are two playgrounds at Lakeside. One is located near the main BBQ area adjacent to the Tennis Courts. For use by children 7 years and under. Please ensure children are supervised at all times while using this area and do not climb on the water feature in the Fairy Garden. The other playground is located in-front of the Indoor Swimming Pool adjacent to the Mini Golf for 12 years and under.

Day KitchenBlue key is required to open the top lock. Located beside the large BBQ area, adjacent to the Tennis Courts, the Day Kitchen is for the use of all guests. It has a refrigerator, full wall oven, dishwasher, sink, crockery & cutlery. Please do not remove any of the items from the area and leave clean for other guests.

Drink/Snack MachinesCoin operated drink and snack machines are located in the breezeway between the Indoor Pool & Squash Courts.

DepartureCheck out time is 10.00am on your designated day. Please ensure rubbish is taken out to bins provided. Return your key to Reception.

DVD PlayersPlease do not remove/unplug the DVD player from the main TV.There will be a charge to your room of $35.00, if Resort maintenance staff has to return the DVD player and fittings to their original position.

Extra ChargesGuests may be charged for any: damage (accidental or malicious), broken items, additional cleaning, extra linen requested, late check-out and smoke affected Units. For full details refer to the Extra charges section of this compendium.

Extra Kitchen ItemsOccasionally you may need something extra we have not provided in your Unit, e.g.: extra large boiler/saucepan, coffee plunger etc. Please ask at Reception to see if we have the item you require.

FacsimileFax facilities available at Reception. Charges: to send a fax within Australia a $1.00 fee for the 1st page and 50c a page thereafter applies. Internationally the charge is $2.00 for the 1st page and $1.00 a page thereafter.

FirePlease familiarise yourself with the Emergency Evacuation Procedure. This procedure is framed and mounted on the wall near the front door of the Unit. In case of fire, please contact Reception immediately. Observe the assembly points listed on the Emergency Evacuation Procedure and move in an orderly manner to an assembly point.

Fitness CentreEntry via Adults lounge. Strictly over 18 years.

FoxtelFoxtel (Satellite TV) is available in all Units FREE OF CHARGE. Foxtel provides in excess of 20 additional channels to the free to air networks. The additional channels available include General Entertainment, Movies, Sport & Children’s Programs. To view Foxtel simply follow the instructions on the back page of this compendium.

Resort information & facilities

Games RoomThe blue key is required to open the top lock. Open 8am – 10pm daily. Located in the main complex area and has a pool table, table tennis, air hockey and other electronic amusements. For adults and children 8 years and over.

Guest Change-OverIf you are departing the Resort during the week and other guests are coming in to use the Unit for the remainder of the week, please return all keys to Reception when you depart and advise us of the new arrivals names and details. If the new arrivals will be arriving outside Reception hours, please have them advise us, so we can leave keys out for them. If this procedure is not followed there is no guarantee they will be able to access the Resort or the Unit. They may be subject to a $50.00 call-out fee to open up, as Management of the Resort are not obliged to be on site 24 hours a day, 7 days a week. Please DO NOT leave keys in the Unit for new arrivals or with other guests.

GroupsWe do appreciate that being part of a group there will be occasions during your stay when you dine together and ask that you please take note of the crockery and cutlery that you take from your Unit and ensure the same number of each item is returned. Any Unit without correct numbers of crockery and cutlery will be assumed broken. We thank you for your co-operation.

Hire of EquipmentTennis Racquets & balls/Basketballs/Footballs/Soccer balls/Cricket Bat. These are all available from Reception during office hours. The equipment needs to be brought back to Reception after use so that other guests can use them. Do not leave any borrowed equipment at Reception or hand out to other persons, as the borrower is responsible for their whereabouts at all times. Table Tennis balls are available for purchase from Reception for $1.00 and then yours to keep.

Hot WaterThe Units hot water service operates on an off-peak night rate. If you run out of hot water, it will re-heat overnight.

Indoor Heated Pool, Sauna & SpaThe blue key is required to open the top lock. Open 8am-10pm Monday to Saturday (except Friday opens at 2pm) and 9am – 10pm on Sunday. Children under 12 years MUST be accompanied by an adult over the age of 18 years.

Internet FacilitiesAccess to the internet is available for a charge. See Reception for details.

Instruction ManualsInstruction manuals for Unit items are located in your bottom kitchen drawer.

Jumping PillowOpen 8am to dark daily weather permitting (except Friday opens at 2pm). Children under 12 years MUST be accompanied by an adult over the age of 18 years. No shoes, food, drink or sharp objects permitted within the fenced area. This area is under 24 hour video surveillance.

Kitchen InventoryAn inventory list of your kitchen items is located inside a kitchen cupboard door. This will let you know what kitchen items are in the Unit.

Keep off the GrassDespite our many attempts to eliminate the noxious bindi-eye weed it is still prevalent in the grass particularly when the grass is dry. We recommend that you wear shoes when walking on the grass and do not ride bikes on the grass to avoid punctures. Please DO NOT park cars, boats, trailers and other vehicles on the grass, they cause damage to sprinklers and restrict watering. There is ample parking behind the tennis courts if you need somewhere else to park extra vehicles.

Resort information & facilities

Resort information & facilitiesKeysOn your key ring are the front door key to your Unit and a Blue key that opens the doors to all facilities. Unit Keys must be returned to Reception on departure. If the Unit Keys are not returned to Reception on departure or returned damaged in any way, a locksmith will be called in to change the locks and you will be charged (minimum $150.00).

Kids Fun Activity Books & Colouring PagesRemember to collect some fun kids activity pages from Reception.

Kids RoomThe blue key is required to open the top lock. Open 8am-10pm daily. For Children 7 years and under and MUST be in the supervision of a parent or guardian over the age of 12 years.

LibraryThere are a number of books available for you to read located in a cupboard in the Adult Lounge. Please feel free to borrow them whilst you are staying at the Resort. Donations are gratefully received if you have finished reading a book of your own.

LinenWhen checking-out the bed linen should be left on the bed and the towels left on the bathroom floor. Thank you.

Lost PropertyPlease ensure to pack all personal items on departure. Any food items left behind will be disposed of promptly. Personal belongings found in Units will be held for 3 months and then will be donated locally.

MaintenancePlease report any maintenance requirements to Reception. Maintenance will normally be carried out between the hours of 2pm and 5pm on the day of report. Please advise Reception if this is not suitable for staff to access your Unit during these hours, so alternate arrangements can be made.

MassageAvailable on-site with Shirley registered with A.M.T. Feeling tired, stressed or rundown? Why not treat yourself to a relaxing massage! Bookings can be made through Reception by 4.30pm the day prior to your planned massage. Cancellation policy - if less than 24 hours notice is given a 50% charge will apply. Remedial massage – where a receipt is required please ask Shirley at the time of booking.

Mini GolfOpen 8am till dark. Clubs are available adjacent to the course. Balls are available for hire at Reception for the duration of your stay. Golf Balls not returned will be charged at $2.00 per ball. No charge to hire – deposit required (see Hire of Equipment).

NewspapersDaily newspapers (Herald Sun & The Age) can be ordered for the duration of your stay from Reception. Payment is required at the time of placing your order. Papers can be collected from Reception each morning.

NoiseWe ask you to consider other guests and keep the noise level to a minimum after 10.00pm. Thank you.

Outdoor PoolOpen 9am-10pm daily except Friday opens at 2pm). Children Under 12 years MUST be accompanied by an adult over the age of 18 years. Closed for Winter months from 1st May and reopens 1st November.

PetsPets are not permitted on Resort premises.

PhotocopyingAvailable at Reception at 30c per sheet.

Public TransportV/Line Bus operates between Melbourne – Shepparton – Numurkah and return. Tel: 1800 800 007

Remote ControlsRemote controls for the Television, Foxtel and DVD are located on your coffee table. Please return all remotes to the remote box and leave in your Unit upon departure.

Rubbish Disposal & CollectionRubbish is collected and the Recycle Bin is emptied on Friday morning, NOT on Thursday with the rest of the street. Our staff will place your rubbish bin and recycle tub, kerb-side on Thursday afternoon.

SecuritySecurity personnel lock the Resort facilities each evening at 10pm.

Smoking PolicySmoking is NOT permitted in the Units, around BBQ areas or in any public building throughout the Resort. If you are smoking outside the Unit please ensure the smoke does not blow back into the Unit through open windows or doors. If the Unit smells of smoke on your departure there will be an extra cleaning charge payable.

Speed LimitPlease drive at walking pace only on Resort grounds.

SprinklersAll our water for our sprinklers comes from our lake and the excess drains back into the lake again.

Resort information & facilities

Resort information & facilitiesSquash Courts & Racquet BallOpen 8am – 10pm daily. Racquets and balls are available at Reception. No charge to hire – deposit required (see Hire of Equipment). Please return hire equipment within 2 hours.

Table TennisTable Tennis tables are located in the Adult Lounge, for use by guests 18 years and over and in the Games Room for all to use. Table Tennis balls are available to purchase from Reception for $1.00. The balls purchased are then yours to keep.

TelephonesA Public Telephone is located outside Reception.

Tennis CourtsOpen 8am till dark. Racquets and balls are available at Reception. No charge to hire – deposit required (see Hire of Equipment). Please return hire equipment within 2 hours.

VisitorsPlease inform Reception of any visitors you may have and provide names of any additional guests staying overnight during occupancy.

VolleyballThe volleyball net is located in the main playground area. A ball is available from Reception. No charge to hire. Please return hire equipment within 2 hours

Washing Machine/Dryer/DishwasherPlease DO NOT leave Unit whilst washing machine or dishwasher is in use. Any flooding or damage as a result of being unattended shall incur a damage fee.

Food, eating out & take away

1u CafeThe home of the famous Wunghnu Vanilla Slice. Located just 5 minutes from Numurkah on the Goulburn Valley Highway, Wunghnu. Tel: 5862 3358

Brereton’s Bakery & Coffee LoungeLocated at 64 Meiklejohn Street. Breads, pies & pastries, burgers, focaccias, wraps, cakes, hot & cold drinks and catering available. Tel: 5862 1790

Café 364154 Main Street, Strathmerton. Tel: 5874 5261

Capri PizzaLocated in the Main Street (opposite the Information Centre). Open 7 days a week. Tel: 5862 1328

Clydesdale HotelLocated just 5 minutes north of Numurkah at 9 Carter Street, Katunga. Open 7 days from 12pm. See Reception for current dinner specials. Tel: 5864 6079

Jung Sarn Harbour RestaurantLocated in the Main Shopping Street, serves Chinese food six days a week. (Closed Monday). Tel: 5862 3023

Meat on Melville ButchersLocated next to the IGA. Tel: 5862 1225

Numurkah Golf & Bowls ClubFamily bistro. Tel: 5862 3445

Numurkah HotelLocated opposite the Post Office. Tel: 5862 1026

Ryan & Bau ButchersLocated in the main street next to the Bakery. Tel: 5862 1005

Shamrock HotelLocated opposite the IGA Supermarket. Tel: 5862 1006

Telegraph HotelLocated in the Main Street, next to Foodworks. Counter lunch & dinner 7 days a week. Full TAB facilities. Tel: 5862 1051

Tiffany’s Coffee Shop & GiftsAdjoining the Numurkah Hot Bread shop is this delightful coffee and gift shop. Take your time to browse the giftware and enjoy a coffee and treat. The rear of the shop opens to a deck overlooking a beautiful fernery and waterfall. Tel: 5862 1772

Shepparton RestaurantsShepparton has many Restaurants that are worth the 20 minute drive.

Bohjass Restaurant Bar Wine Bar276 Wyndham Street, Shepparton. Tel: 5822 0237

Cellar 4770 High Street, Shepparton. Tel: 5831 1882

Letizia’s67 Fryers St, Shepparton. Tel: 5831 8822

Shepparton Club455 Wyndham St, Shepparton. Tel: 5831 4488

Shepparton RSL88 Wyndham Street, Shepparton. Tel: 5821 3124

Thai Orchid Restaurant 29 Nixon Street, Shepparton. Tel: 5831 3477

See, visit, taste & playTake time to explore Numurkah and the surrounding area. Drop into the Tourist Information Centre located in Melville Street (the main shopping strip) on the corner of Knox Street. They have maps, brochures and information on tours, attractions, golf courses, the Murray River and more. Numurkah is ideally located just 20 minutes from Shepparton, 30 minutes to Cobram/Barooga, 40 minutes to Yarrawonga/Mulwala and Echuca/Moama. The Tourist Information Centre also has information on other attractions that are ideal for a day tour such as Melbourne, the Rutherglen wineries and lots more.

Ardmona Kids TownShepparton/Mooroopna Causeway (A300), Mooroopna. Tel: 5831 4213 Hours of business: Dawn to Dusk daily. Gold Coin Donation. An adventure playground with fun for the whole family including giant slides, tree houses, flying fox and much, much more. How to get there: Travel south down GV Highway (Melbourne Rd) to Shepparton, turn right at Midland Highway (to Bendigo) and follow over the causeway. Kids Town is located on the right.

Big StrawberryLocated in Koonoomoo on the Tocumwal Road, the Big Strawberry has fresh strawberries, fruit jams, toppings and wines. How to get there: Travel north on the Tocumwal Road.

BowlsAll guests staying at Lakeside Country Club receive reciprocal rights to the Numurkah Golf & Bowls Club. The green fees are FREE OF CHARGE. Bowls are available.

CheeseBoosey Creek Cheese, Grinter Road, Boosey. Tel: 5748 4374 Hours of business: 10am to 5pm, Friday, Saturday and Sunday, Public Holidays and daily during Victorian School Holidays. Boosey Creek is owned and operated by three generations of the Cameron Family. All the cheeses are hand made on-farm with the milk from their Fresian-Holstein dairy cows. The range of cheese produced on-site include Boosey Soft just like a camembert, a Boosey Blue and Burra- mine Blue, Gouda flavoured with cumin as a tribute to their Dutch heritage. Tungamah Tasty cheddar matured for 6 to 12 months and a range of fetas. The cows can be viewed being milked between 12.30pm and 2.30pm.

Dairy Farm TourGlenarron Farm is a fully operating dairy farm and offers a hands-on tour every Wednesday at 4pm. Bookings are essential and can be made through Reception.

Factory SalesSPC / Ardmona Foods Limited: 197-205 Corio Street, Shepparton (Cnr Corio & Vaughan Streets).Hours of business: 9am to 5pm, 7 days a week.Peaches Café: Open 7 Days is attached to SPC/Ardmona specialising in Gourmet Foods. Tel: 5825 2444

GolfAll guests staying at Lakeside Country Club receive reciprocal rights to the Numurkah Golf & Bowls Club. The green fees are FREE OF CHARGE. Golf Clubs, buggies and motorised carts are available for hire. For the enthusiast there are also terrific courses at Yarrawonga/Mulwala, Tocumwal, Cobram/Barooga and Echuca/Moama; green fees payable at all these courses.

See, visit, taste & play

GymnasiumsThe Aquatic & Fitness Centre is located adjacent to the Lawn Tennis Courts on the corner of Melville Street & Katamatite Road. Tel: 5862 2068

International Grand Prix GalleryLocated in Patterson Street (just off Wattle Drive), this labour of love is a must see for car enthusiasts. Robert has over 600 model cars on display from the first car built in 1885 by Karl Benz, to Le Mans, Formula One, Holden & Ford race cars and a model of almost every Ferrari ever produced. See information poster at Reception. Tel: 5862 1497

Kinnairds WetlandsLocated East of the Resort, just a short walk down Kinnairds Road, there is a variety of wildlife to be observed from the viewing platforms and boardwalks. Enjoy the wonderful diversity of wetland, wildlife and woodland. Information brochure available at Reception.

Lawn TennisNumurkah has 15 Lawn Tennis Courts located on the corner of Melville Street and Katamatite Road. If you’ve never had the pleasure of playing on grass, take the opportUnity while you are in Numurkah.

MassageDanielle’s Remedial & Relaxation Clinic. Relaxation & remedial massage, sports injury, lymphatic drainage, pregnancy massage, hot stones. 59 Meiklejohn Street Numurkah. Tel: 0448 424 123

MoviesShepparton has a 4 cinema complex with releases of all the latest movies. For information on what is screening collect a leaflet from Reception.

Ten Pin BowlingThe Star Bowl is located in Fryer Street, Shepparton. They have 24 lanes and glow bowling at night. This is great fun for the whole family and ideal when the sun is too hot or a rainy day. To book a lane you can telephone.Tel: 5821 5587.

WineryMonichino’s Winery is located approximately 10 kilometres from the Resort. This family owned and operated winery produces a range of award winning white and red wines, as well as dessert wines, ports and muscat.Monichino’s Cafe Tramontino open Wednesday to Sunday for lunch 11.30am to 3.00pm.

Brochures on many other local attractions are available at Reception.

Other useful informationBanks ANZ 54 Melville Street. Tel: 13 13 14

COMMONWEALTH 20 Melville Street. Tel: 13 22 21

NAB81 Punt Road, Cobram. Tel: 13 22 65

WESTPAC 20 -322 Wyndham Street, Shepparton. Tel: 5820 0755

BENDIGO27 Melville Street. Tel: 5862 3135

Church ServicesAnglican ChurchCnr Melville & Brenion Sts. Tel: 5862 1046

Catholic ChurchSt. John’s, Tocumwal Road. Tel: 5862 1041

Christian ChurchCnr McCaskill & Callendar Sts. Tel: 5862 3660

Church of Christ56 Saxton Street. Tel: 5862 3181

Freedom Fellowship Inc.26 Quinn Street. Tel: 0418 708 887

Gospel Fellowship60 Meikeljohn Street. Tel: 5865 1377

Presbyterian Church56 Saxton Street. Tel: 5862 1621

Seventh Day Adventist86 Tocumwal Road. Tel: 5862 2665

Uniting Church3 Quinn Street. Tel: 5862 1047Church service times can vary. To confirm the relevant church service times please contact the church or check the church notice board.We do have bibles available from Reception.

Chemists Amcal80 Melville Street. Tel: 5862 1762

Numurkah Pharmacy23 Melville Street. Tel: 5862 1633

Dentist Goulburn Valley Dental Group169 Nixon St, Shepparton. Tel: 5821 2576

Doctors & Medical CentresThe Medical Centre of Numurkah Pty. Ltd.9 Micklejohn Street. Tel: 5862 2111 Surgery Hours: Monday to Friday 9.30am - 12.30pm 2.00pm - 5.30pm Saturday 9.30am - 12.00pm

Quinn Street Medical Centre43 Quinn Street. Tel: 5862 2044

After Hours CareNumurkah District Health Service Tel: 5862 0521

Emergency Numbers IN CASE OF EMERGENCY DIAL 000 - For fire, police and ambulance any time, day or night. The nearest cross-road is Wattle Drive & Russell Streets.

Other useful information

HospitalsGoulburn Valley Health Shepparton (Shepparton Hospital)Graham Street, Shepparton Tel: 5832 2322

Hair SalonReapers Hair & Beauty 40 Melville St. Tel: 5862 1874

RACVFor 24 hour roadside assistance. Tel: 13 11 11

Supermarkets For your grocery and liquor supplies there are two supermarkets:

Foodworks (next to Telegraph Hotel) Monday to Friday: 8.30am to 7pm Saturday: 8.30am - 5pm & Sunday: 9am - 5pm

IGA (at the roundabout opposite Mobil) Monday to Wednesday: 8.30am to 7pm Thursday & Friday: 8.30am - 8pm Saturday: 8.30am - 5pm & Sunday: 9am - 5pm

TaxiTel: 0418 372 786

Lakeside Country ClubIn case of emergency you can contact 0417 587 704 or 0428 599 066

Extra charges ADDITIONAL CLEANING FEE We take great pride in the way the Units are presented for your arrival. Should your Unit require more than a reasonable clean upon departing these charges will be passed on to you. For example: stains on bedding and strong cooking odours will incur a cleaning fee (Resort Managers will contact guests directly to discuss extra cleaning and charges).

CARPET CLEANING If there is something spilled on the carpet we would appreciate a call as soon as possible so we can attempt to remove the stain. If steam cleaning is required, the amount for the clean will be passed onto the guest.

DAMAGE OR BROKEN ITEMS Any damage caused by a guest/s to the Units or any Resort property / facilities, will be charged to those responsible. Items broken in the Unit will be charged at the following replacement costs: • Dinner Plates: $5.00 • B&B Plates: $2.50 • Cups & Saucers: $2.50 • Wine Glasses: $5.00 • Bowls: $5.00 • Other glasses: $3.00 • Any other items: price to be determined.

EXTRA LINEN Each Unit is equipped with sufficient linen for the maximum allowable occupancy. If you require extra linen or a change of linen (other than those staying multiple weeks) will be charged at the following rates:• Single bed sheets & pillow slips: $10.00 set • Queen/Double bed sheets & pillow slips: $15.00

set • Pillow slip or towel: $2.50 each

LATE CHECK OUTWe ask that all guests vacate their Unit by 10.00am on Friday morning. We have 48 Units to clean in a short amount of time and to ensure we have the Units ready on time for our incoming guests we need your co-operation. Guests failing to vacate by 10.00am will be charged a late check-out fee of $10 per half hour or part thereof.

SMOKING IN UNITS Smoking is NOT permitted in the Units. If you are smoking outside the Unit please ensure the smoke does not blow back into the Unit through open windows or doors. If we are unable to use the Unit the next week because of the smell of smoke guests will be charged a minimum of $150.00 (depending on the season) for extra cleaning and loss of income to the Resort.

Other useful informationUNIT KEYS Unit Keys must be returned to Reception on departure. If the Unit Keys are not returned to Reception on departure or returned damaged in any way, a locksmith will be called in to change the locks and you will be charged (minimum $150.00). If you are departing the Resort during the week and other guests are coming in to use the Unit for the remainder of the week, please return the keys to Reception when you depart and advise us of the new arrivals. If the new guests will be arriving out- side Reception hours, please have them advise us of their expected arrival. If this procedure is not followed there is no guarantee they will be able to access the Resort or their Unit. They may be subject to a $50.00 call-out fee to open up the Unit. Please DO NOT leave the key in the Unit for new arrivals or with other guests.

Safety firstIt is our priority that members, guests, visitors, adults and children have a happy and safe holiday. We ask that you abide by and enforce the following safety rules to ensure everybody’s well-being. Children under 12 years MUST be accompanied by an adult guardian whilst in the pool (guardian must be 18 years or over) Please ensure children/adults do not ride/skate on Resort pathways. There is an 8 kilometre speed limit (walking pace) in the Resort that all vehicles MUST abide by. Any member, guest or visitor not abiding by these safety rules will be asked to do so by Resort staff.

TelevisionLakeside Country Club has two TV’s in each two and three bedroom Units. The TV in the lounge has Free to Air TV, FOXTEL & a DVD player for your enjoyment. Channels have been pre-set. If you are having problems notify Reception. To Operate the TV, Foxtel box or DVD Player you will need to follow the instructions below. 1. To watch Free to Air TV - press the SOURCE

button on the TV remote and select DTV. 2. To watch FOXTEL - press the SOURCE button

on the TV remote and select AV1. Then select the channels with the FOXTEL remote. A viewing guide for FOXTEL is available by pressing “TV Guide” on the FOXTEL remote. To continue viewing - press “BACK”.

3. To play a DVD - press SOURCE button on the TV remote control and select Component 1. Then select DVD options with the DVD remote.

Other useful information

Free to air channelsABC Network2 & 21 - ABC , 22 - ABC2 / ABC4, 23 - ABC 3, 24 - ABC News 24

SBS Network3 - SBS One, 30 - SBS HD, 32 - SBS Two, 33 - SBS 3, 34 - NITV

Foxtel channels101 - TV Hits 102 - ABC 1 104 - SBS 1 105 - Arena 106 - Lifestyle 108 - FOX 8 111 - Greats 114 - SOHO 117 - BBC First 125 - E! 134 - ABC2/ABC4 144 - NITV 149 - TV Hits + 2 151 - Arena + 2 152 - Lifestyle +2 153 - FOX 8 + 2 154 - Greats +2 157 - SOHO + 2 176 - TVSN Shopping 177 - Expo 406 - Action Movies 407 - Comedy Movies 408 - Drama Movies 412 - Action + 2 Movies 500 - FOX Sports News 501 - FOX Sports 1 502 - FOX Sports 503 - FOX Sports 3

504 - FOX Footy 505 - FOX Sports 4 506 - FOX Sports 5 511 - Euro Sport 514 - Euro Sport News 601 - SKY News 602 - SKY Business News 603 - Weather Channel 605 - CNN Newsroom 608 - Discovery Channel 610 - Nat Geo 611 - History 613 - Crime 640 - Discovery + 2 641 - Nat Geo + 2 648 - A-Pac 651 - Al Jazeera 701 - Nickelodeon 703 - Nick Jr. 723 - ABC 3 801 - Channel V 805 - MAX Music 806 - Smooth 815 - CMC

7 Network (Prime)6, 60 & 61 - 7 Digital, 62 - 7Two, 63 - 7mate 64 - TV4ME, 65 - ISHOPTV

9 Network (WIN)8 - NINE Digital, 80 - GEM, 84 - Gold, 88 - Go!

10 Network 5 - TEN Digital, 50 - One, 54 - TVSN, 55 - Eleven

EXTRA CHARGES TELEVISION AND RADIO STATIONS

Local services

EXTRA CHARGES TELEVISION AND RADIO STATIONS

Local services

This guest services room publication is compiled and produced by John Batman Group – The Hospitality Supermarket, publishers of specialist room directories and magazines. John Batman Group– The Hospitality Supermarket, and Just Brilliant Guides are trademarks of Binders Compendiums Menu Covers Pty Ltd.© Copyright all rights reserved. John Batman Group – The Hospitality Supermarket.

PO Box 726, Ringwood, Victoria, Australia 3134. Tel: (03) 9879 8588 Fax: (03) 9879 8688 Email: info@johnbatman.com.au Web: www.johnbatman.com.au Trademark JBG-P.

Compiled with the assistance of Holiday Concepts.The information contained in this folder was correct to the best of our knowledge at the time of printing and may change without notice.

John Batman GroupGraphic Design and Production Graphic Design: Carolyn Tellus Design Assistance: Kelly IrishAdvertising Sales Shellen MurrayAccounts & Administration Rebecca ZalavaryDistribution Michael McDonald Deborah Harris

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