leadership workshop: preparing today’s leaders for tomorrow’s … · 2019-08-13 · leadership...
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Denver Marriott South at Park MeadowsLone Tree, CO
August 14-15, 2019
Leadership Workshop: Preparing Today’s Leaders for Tomorrow’s Utility
Instructed by:Tom Casey, Managing Principal, Discussion Partners Collaborative, Inc.
Ed Gonzales, Director, Performance Testing & Analysis, Xcel Energy Chad Orvis, Sr. Manager, Employee Relations, Tri-State Generation and Transmission Assn.
Geln Justis, Sr. Partner, Experience on DemandMark Cosby, Sr. Manager, Non-Regulated Products & Services, Electrification, Evergy, Inc.
Pamela Feuerstein, COO, Intermountain Rural Electric Assn.Maria Jenks, VP, Supply Chain, Evergy, Inc.
Eric Tharp, Chief Energy Services Officer, Colorado Springs UtilitiesKevin Howard, COO, Western Area Power Administration
John Romero, System Control Manager, Colorado Springs UtilitiesLibby Clark, Director, Human Resources & Safety, Platte River Power Authority
RMEL ~ 6855 S. Havana, Ste 430 ~ Centennial, CO 80112 ~ (303) 865-5544 ~ FAX: (303) 865-5548 ~ www.RMEL.org
WiFi InformationNetwork: Marriott_Conference Password: RMEL2019
Wednesday, August 14, 20198:00 a.m. -8:30 a.m.Welcome & Introductions
8:30 a.m. – 9:30 a.m.Collaborate or PerishKeynote Speaker: Tom Casey, Discussion Partners Collaborative, Inc.If teamwork is deemed as essential for enterprise success, why is C-Suite satisfaction with proficiency so critical? There have been hundreds of books, articles and blogs written on the topic, each with a new twist, all suggesting the necessity for Collaboration. The com-mon conclusion is the focus and material success of companies on Collaboration while elusive, should never be abandoned. Discussion Partners Collaborative, Inc. has conducted an annual survey of more than 1,500
C-Suite executives since 2007 on identified “key chal-lenges.” While Collaboration as an aspiration has always made the list, it has ranked #2 since 2015, primarily due to C-Suite frustration with the perceived lack of ability to embed its importance into the DNA of their enterprise.
9:30 a.m. – 9:45 a.m.Networking Break
9:45 a.m. – 10:45 a.m.Context Driven Communication Tom Casey, Discussion Part-ners Collaborative, Inc.
10:45 a.m. – 11:30 a.m.Deployment of Renewable GenerationEd Gonzales, Xcel Energy
11:30 a.m. – 12:00 p.m.Table Top Exercise
12:00 p.m. – 1:00 p.m.Networking Lunch
1:00 p.m. – 2:00 p.m.Managing Managers – Establishing Behaviors and Actions that Transition Managers into Leaders Chad Orvis, Tri-State Generation & Transmission Association It is no secret that good managers can make all the difference when it comes to effective teams and engaged employees. The elusive ques-tion is what makes a “good” manager? This presentation will discuss the behaviors and actions that managers must engage in as they move from managing employees to managing managers.
Your management journey most likely started when you were recognized you as a star performer and subsequently tapped to the ranks of management. As a new manager, you adopted
Workshop AgendAmany of the characteristics and traits needed to suc-cessfully manage employees. However, as you move into the role of managing manag-ers, this shift in landscape requires you to learn new behaviors and actions that will transition you from the role of managing people to the role of leading your organization.
2:00 p.m. – 2:45 p.m.Strategic and Emerging Risks to Electric UtilitiesGlen Justis, Sr. Partner, Experience on DemandThis session provides an overview of strategic and emerging enterprise risks to electric utilities, plus best practices for how they can be managed.*Drivers for increased focus on enterprise risk manage-ment *Top strategic risks for elec-tric utilities *Emerging risks *The difference between ad hoc versus structured risk management *Leadership lessons for managing risk in an electric utility environment.
2:45 p.m. – 3:00 p.m.Networking Break
3:00 p.m. – 3:45 p.m.Insights From the Front: Evergy’s EV Charging Network Mark Cosby, EvergyEvergy’s Clean Charge Network (CCN) is currently the largest installed and operating utility-owned EV network in the US. This ses-sion will provide an overview of CCN and progress to-date and discuss other issues fac-ing utilities, including: Why multiple business models are required to support future EV charging requirements; A review of industry initiatives advancing EV adoption; What we are learning from charging data.
Keynote Speaker Tom Casey
August 14, 2019 8:30 a.m. – 9:30 a.m.
COLLABORATE OR PERISHTom Casey, Discuss Partners Collaborative, Inc. If teamwork is deemed as essential for enterprise success, why is C-Suite satisfaction with proficiency so critical? There have been hundreds of books, articles and blogs written on the topic, each with a new twist, all suggesting the necessity for Collaboration. The common conclusion is the focus and material success of companies on Collaboration while elusive, should never be abandoned. Discussion Partners Collaborative, Inc. has conducted an annual survey of more than 1,500 C-Suite
executives since 2007 on identified “key challenges.” While Collaboration as an aspiration has always made the list, it has ranked #2 since 2015, primarily due to C-Suite frustration with the perceived lack of ability to embed its importance into the DNA of their enterprise.
LEADErSHIP WorkSHoP: PrEPArINg ToDAY’S LEADErS for TomorroW’S UTILITY
A Workshop for Aspiring and Early Leaders Who
Have Their Eye on the Future
Thank You RMEL Vital Issues Committee
The rmEL Vital Issues Committee plans all rmEL Vital Issues events. If you’d like to send information
to the committee, email Ashleigh Iverson at [email protected].
CHAIRTim mallen
kansas City Power & Lightmanager, field Support
operations & Contract man-agement
VICE CHAIRSarah LaBarre
Colorado Springs Utilitiesmanaging Engineer
Tyson ArchiePlatte river Power Authority
reliability Compliance manager
Catherine CrowfootTri-State generation and
Transmission Assn.Senior manager organiza-
tional Development
David DalyArizona Public Service
Program manager Employee Engagement
Jim TraskBurns & mcDonnell
Sr. mechanical Engineer
Steve YexleyWestern Area Power Ad-
ministration Electric Power Training CenterEPTC manager
3:45 p.m. – 4:15 p.m.Table Top Exercise/Review of the Day
4:15 p.m.Networking Reception
Thursday, August 15, 20198:00 a.m. – 8:30 a.m.Open Discussion/Recap
8:30 a.m. – 9:30 a.m.Executive Leadership PanelPanelist #1: Pamela Feuer-stein, COO, Intermountain Rural Electric Assn.Panelist #2: Maria Jenks, Vice President, Supply Chain, Evergy Panelist #3: Eric Tharp, Chief Energy Services Officer, Colorado Springs UtilitiesPanelist #4: Kevin Howard, COO, Western Area Power AdministrationPanelists will discuss the role of a senior leader and how to set the expectations for your organization. Ways to help develop emerging leaders and how to find high potentials will be shared, along with lessons learned from past experiences. This panel will help attendees of all leadership levels to think about the best way to develop yourself and others.
9:30 a.m. – 9:45 a.m.Networking Break
9:45 a.m. – 10:30 a.m.The Future of the Electric IndustryJohn Romero, GM, Distribu-tion Collection and Treat-ment, Colorado Springs Utilities The electric utility industry is undergoing a transformation due to disruptive technolo-gies such as wind, solar and energy storage. The rapid change in our industry is un-precedented and requires us to think differently, partner closer with customers, evalu-ate rate options and adapt to quickly changing conditions. This presentation will cover:•Demand and energy sales trends•Impacts of solar, wind and energy storage•Potential changes in the electric utility business model for future success
10:30 a.m. – 11:15 a.m.Succession Planning: Preparing Today’s Talent for Tomorrow LIbby Clark, Platte River Power Authority
Keynote Address: Collaborate or Perish
Tom Casey Managing Principal
Discussion Partners Collaborative, Inc.
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 1
Discussion Partner Collaborative
RMEL Executive BriefingCollaborate OR Perish
Denver COAugust 4, 2019
Tom Casey, Managing Principal
Collaboration by the Numbers…..
Discussion Partner Research –COLLABORATE OR PERISH!
The “New Worker” Recent Research
Managing The Moment‐Collaborate OR ????
About Discussion Partner Collaborative LLC
Session Construct
Page 1 2019 DPC Copyright
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 2
Five Best Example of High Performing Teams
$ 1
$ 2
$ 3
$ 4
$ 5
Any “table team” that can tell us what at are the 5 best examples of High
Performing Teams will win $100.00 for Charity!
Page 2 © 2013 All rights reserved DPC
Five Best Example of High Performing Teams
– Medical‐ER or Surgical Wing
– Special Operations or SWAT
– Musical‐Ballet or Symphony
– Sports
– Ants or Bees
What Do These Teams Have In Common? Redeem Yourselves by
Guessing The Secret Word!
Page 3 © 2013 All rights reserved DPC
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 3
RMEL Status
What are the Strengths and
Challenges of
RMEL Companies In Respect to
Collaboration?
How Do RMEL Companies Compare?
Page 4
Photo source: http://davidjwinter.com/author/davidjwinter4/
© 2013 All rights reserved DPC
Discussion Partners Best Seller!
© 2012 All rights reserved DPC5
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 4
DPC Research‐The Common Denominators of High Performing Teams
Clarity of Objectives
Personal Accountability
Effective Communication
Sense of Urgency
Conflict Resolution
Page 6 © 2013 All rights reserved DPC
We Cannot Outrun The Demographics Implication for RMEL Companies
Tom Casey, Managing Principal
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 5
Where is the Domestic Growth?
Age of Workers
Percent Growth in U.S. Workforce by Age: 2000-2020
7% 8% 7%
-10%
3%
73%
54%
-20%
0%
20%
40%
60%
80%
under 14 15-24 25-34 35-44 45-55 55-64 65+
Source: U.S. Census Bureau
© 2012 All rights reserved DPC8
Under 5% 5% to 12.4% 12.5% to 20% Above 20%
In 2000, A Fairly “Young” World . . .
Percent of Population Age 60+ 2000
Source: U.S. Census Bureau
© 2012 All rights reserved DPC9
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 6
. . . Rapidly Aging by 2025
Under 5% 5% to 12.4% 12.5% to 20% Above 20%
Percent of Population Age 60+ 2025
© 2012 All rights reserved DPC10
Source: U.S. Census Bureau
DPC Research‐And The C‐SuiteWhat Are They Thinking?????
Tom Casey, Managing Principal
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 7
What Are the 2020 Enterprise Priorities?
Page 12
DPC Research 1500 C‐Suite Executives
© 2013 All rights reserved DPC
RMEL Companies DOC REsearch
Research on C‐Suite Aspirations
Page 13
Position for Global Success
Leverage Social
Networking
Shifting DemographicsDevelop Orderly
Transitions
Improve Employee
EngagementDPC
“Top 5”CEO Goals
© 2013 All rights reserved DPC
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 8
What Does The C‐Suite Envision As Barriers To Success For Strategic Achievement?
Page 14
If Any Team Can Give Us 3 Correct Answers They Win $100.00.
Win For $100.00 for Charity!
© 2013 All rights reserved DPC
Common Restraints in Strategic Achievement
Page 15
Communication
Clarity Regarding Goals
Sense of Urgency
Collaboration DPC“Top 5”
Challenges
© 2013 All rights reserved DPC
Conflict Resolution
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 9
DPC Research‐Succession Inadequacy
1. Global Orientation
2. Writing Capabilities
3. Work Ethic
4. Intellectual Curiosity
5. Collaboration Skills
© 2012 All rights reserved DPC16
Jim Collins – Great By Choice
Leadership Hypothesis: Not‐Visionary, Risk Takers, nor Creative
10X Leaders ARE‐ Frantically Disciplined, Empirically Orientated, & Productively Paranoid!
Page 17 © 2013 All rights reserved DPC
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 10
Avoiding Legends In Own Mind Syndrome
When Companies Apply The
Null Hypothesis to
Collaboration……
What are Top 5 Areas of Focus?
Win For $100.00 for Charity!
Page 18 © 2013 All rights reserved DPC
Collaboration “Triggers” Where Null Hypothesis Created
1‐Strategy
2‐Leadership Development
3‐Enagagement
4‐Decision Making
5‐Performance Management
Page 19 © 2013 All rights reserved DPC
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 11
Avoiding Legends In Own Mind Syndrome
Think Disruptively!
Re‐position Your Personal
Brand!
You are an Executive who is an
SME NOT a SME who is an
Executive!
Change the Playing Field‐C‐Suite
Page 20 © 2013 All rights reserved DPC
If I Were You?????
First‐Know The Business Model!
Second‐Think Like The C‐Suite
Third‐Apply Null Hypothesis
Fourth‐Disruptive Thinking
Fifth‐Focus Collaboratively
Top 5 Suggestions From Peru!
Page 21 © 2013 All rights reserved DPC
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 12
AboutDiscussion Partner Collaborative
Tom Casey, Managing [email protected]
www.discussionpartners.com
Briefing
Books Authored by Tom Casey
Page 23 © 2019 All rights reserved DPC
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 13
Discussion Partner Collaborative Locations
Atlanta
Austin
Baltimore
Bangalore, India
Berlin, Germany
Boston
Caracas
Chicago
Cincinnati
Dallas
Detroit
Dubai, UAE
Lima
London
Los Angeles
Madrid
New York
Philadelphia
Seattle
San Diego
Toronto
Washington
Page 24 © 2017 All rights reserved
Contact Us
Thomas F. CaseyManaging Principal
Discussion Partner CollaborativeUS Phone: 781‐640‐1622
Peru Cellular: 51 993‐809‐212
www.discussionpartners.com
http://talentreadiness.wordpress.com/
Page 25 © 2017 All rights reserved
Context Driven Communication
Tom Casey Managing Principal
Discussion Partners Collaborative, Inc.
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 1
Discussion Partner Collaborative
RMEL Executive BriefingContext Driven Communication
Denver CO.August 14 2019
Tom Casey, Managing Principal
Understand The Numbers
Discussion Partner Research Generations –Appreciate or Disintegrate
C‐Suite Reinforcement
Discussion of Client Driven Client Solutions
About Discussion Partner Collaborative
Session Construct
Page 1 © 2013 All rights reserved DPC
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 2
Numbers You Should Know!
$ 14M residents vs. 15M residents
$ 45 years of age vs. 74 years of age
$ 67% Identified Breakdown
$ 40% of Student Population
$ 34% of Workforce
$ 31 Month Tenure
$ 5.5 Years Tenure
Any “table team” that can tell us what 3 of these numbers correspond to will
win $100.00 for Charity!
Page 2 © 2013 All rights reserved DPC
Discussion Partners Best Seller!
© 2012 All rights reserved DPC3
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 3
Source: Executive Transitions-Plotting The Opportunity 2013
To Appreciate Stay at 10,000 Feet
How Do The Four Age Cohorts Differ????
Traditionalist Boomer Generation X Generation Y
Born 1928-1945 Born 1946-1964/5 Born 1965/6-1976-80 Born 1980-2000
Conformance
Lack of Conflict
Pace
Stability
Economic success
Personal expression
Idealism
Consensus
Modicum of Conflict
Measurable Results
Tribes
Technology Mindset
Friendship First
Cynicism of Bad Behaviors
Accelerated Pace
“Texting Fiends”
Lack Patience
Privacy vs. Primacy
Community Oriented
© 2012 All rights reserved DPC4
Formally, communication looks like this.
Feedback
Receiver
Sender
encodes
Sender
Receiver
decodes
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 4
Informally, it looks like this.
Statistics show communications are:
percent verbal (words)
percent vocal (volume, pitch, etc.)
percent body movements (mostly facial expressions)
7
7
5538
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 5
Communication….Normal Rules Do Not Apply
Belief System‐Guiding Principles
Optimal Platform Showcasing Capabilities
Nuclear & Extended Family Perceptions of Commitment and Support
Avenues for Intellectual and Spiritual Challenge and Fulfillment
Aspirations to Make a Meaningful Difference in Other’s Lives
Reflective Reputational Legacy by Family, Friends, Community & Commercial Networks
Inflection Points
Key Factors-Vision, Adaptation, Speed, Competence,
Measurement, Validation
© 2014 All rights reserved DPCPage 8
Poor Communication Drivers
1. Communication Lacks Context
2. Communication Assumes Understanding
3. Communication Deficient in Validation
4. Communication Decisions Not Implemented
© 2012 All rights reserved DPC9
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 6
Scenario Elements‐Role Play
Test Theory
1. Current Underperformer‐Not Stupid!
2. Work Ethic and Accountability Issues
3. Inflection Point‐Improve or Go
4. 3 Month Time Frame
© 2012 All rights reserved DPC10
Communication‐Recommendations
Tom Casey, Managing Principal
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Tom Casey, Discussion Partner Collaborative LLC
Managing Principal 7
Recommendations‐Avoid The “C0LCA TURN”!
– Prepare for Interactions
– Validate Understanding
– Ding The Dubious
– Confront Bad Behviors
– Appreciate Context
– Do Not Assume “Just Like Me”
– Measure Impact!!!!
© 2012 All rights reserved DPC12
Xcel Energy Deployment of Renewable
Generation
Ed Gonzales Director, Performance Testing & Analysis
Xcel Energy
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Ed Gonzales, Xcel EnergyDirector, Performance Testing & Analysis
1
Deployment of Renewable GenerationEd Gonzales
Operational Support Manager
August 14, 2019
Vision• We will be the preferred and trusted provider of the energy
our customers need.
• Cut carbon emission though renewable energy generation and new technologies.
• Goal: provide customers carbon-free electricity by 2050.
• Interim goal: reduce carbon emissions by 80% from 2005 levels by 2030
• Provide affordable, reliable, safe energy
2
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Ed Gonzales, Xcel EnergyDirector, Performance Testing & Analysis
2
Xcel Energy
3
MinnesotaNorth Dakota
South Dakota Wisconsin
Colorado
New Mexico
Texas
FOUR Operating companies
EIGHTStates
3.6 MElectric customers
2.0 MNatural gas customers
$27 BRate base
18 GWGenerating capacity
11,100Employees
Xcel Energy - Colorado
• System peak demand (MW):
2017 – 6,671
2018 – 6,718
• 2018 electric sales (retail):
1.5 million customers, 29 million MWh
• Total assets: $17.3 billion
4
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Ed Gonzales, Xcel EnergyDirector, Performance Testing & Analysis
3
Currently Available Technologies
• Combustion turbines
• Hydro
• Pumped/hydro storage
• Wind turbines
• Solar collectors
• Battery storage
• Nuclear
6
Fuel TypeInstalled Capacity
(MW) Resource %
Coal 2137 Coal 20.0%
Combustion Turbines 4723 Gas 44.1%
Hydro 63 Hydro 0.6%
Wind 3157 Wind 29.5%
Storage 324 Pump/Hydro 3.0%
Solar 306 Solar 2.9%
Total 10,710 Total 100.0%
2019 Generation Resources
Fuel Type
2019 Generation Mix
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Ed Gonzales, Xcel EnergyDirector, Performance Testing & Analysis
4
Generation Mix Analysis
• With a greater emphasis on renewable and storage
technologies, Xcel Energy will achieve its carbon emission
reduction goals.
• The following discussion is one scenario that is being considered
for the future. The final generation mix portfolio may differ from
what is proposed depending on advancements in new
technology.
7
2030 Generation Mix
Fuel TypeInstalled Capacity
(MW) Resource %
Coal 1179 Coal 7.1%
Combustion Turbines 5439 Gas 32.8%
Hydro 63 Hydro 0.4%
Wind 4254 Wind 25.7%
Storage 960 Various 5.8%
Solar 4671 Solar 28.2%
Total 16,566 Total 100.0%
2030 Generation Resources
Fuel Type
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Ed Gonzales, Xcel EnergyDirector, Performance Testing & Analysis
5
2050 Aspiration Depends on the Advancement of Carbon-free Technology
9
Examples include:
• Natural gas with carbon capture and storage
• Deep rock geothermal
• Advanced battery storage
• Advanced nuclear
• Advanced solar collectors
• Seasonal storage
• Others
Organizational Structure
10
Energy Supply has recently completed a restructure of its organization. The intent of this new structure was to position our resources to better manage our generation portfolio as additional renewables are installed.
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Ed Gonzales, Xcel EnergyDirector, Performance Testing & Analysis
6
Your thoughts?
Managing Managers – Establishing Behaviors and Actions that Transition Managers into
Leaders
Chad Orvis Sr. Manager, Employee Relations
Tri-State Generation and Transmission Assn.
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Chad Orvis, Tri‐State G&T Assn. Sr. Manager, Employee Relations
1
Managing Managers –
Establishing Behaviors And Actions that Transitions Managers Into Leaders
Presented by: Chad Orvis, Senior Manager Employee Relations
You’ve just been promoted to a Manager, now what?
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Chad Orvis, Tri‐State G&T Assn. Sr. Manager, Employee Relations
2
Challenges You Faced as a First-Time Manager◦ Shifting from co-worker to boss◦ Communicating effectively with your employees◦ Managing your time◦ Setting clear goals and expectations ◦ Encourage productivity◦ Meeting expectations without micromanaging◦ Technical skills◦ Hiring / Firing
What do these behaviors all have in common?
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Chad Orvis, Tri‐State G&T Assn. Sr. Manager, Employee Relations
3
They are essential for successfully managing people to do the work of the business.
Now your managing managers – what’s changed?
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Chad Orvis, Tri‐State G&T Assn. Sr. Manager, Employee Relations
4
Management and Leadership
Management consists of controlling a group or a set of entities to accomplish a goal.
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Chad Orvis, Tri‐State G&T Assn. Sr. Manager, Employee Relations
5
Leadership refers to an individual’s ability to influence, motivate, and enable others to contribute toward
organizational success.
Effective leadership behaviors
Managers earn the trust of their team through strong leadership behaviors
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Chad Orvis, Tri‐State G&T Assn. Sr. Manager, Employee Relations
6
Act with integrity and high ethical standards
Committed to doing the right things for the right reasons, even when it is difficult or unpopular to stay the course.
Communication
Effective communication skills are the key to building trust with your team and getting them to buy into your vision.
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Chad Orvis, Tri‐State G&T Assn. Sr. Manager, Employee Relations
7
Embody the values of your organization
Leaders must align with the culture and model desired behaviors.
Cultivate an inspiring vision
Leader have the unique opportunity to motivate and inspire people to do their best work and pursue projects and goals that
enable them to grow.
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Chad Orvis, Tri‐State G&T Assn. Sr. Manager, Employee Relations
8
Learn compassionate management
Compassion is the key to being more in touch with your team.
Embrace a coaching mindset
By coaching, managers partner with their team to establish a shared vision and how goals will be accomplished.
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Chad Orvis, Tri‐State G&T Assn. Sr. Manager, Employee Relations
9
Adapt to change
Great leaders are able to quickly change course themselves and also help their team evolve with the organization’s needs.
Positive and Optimistic
Leaders maintain a positive attitude and see opportunity and possibilities in everything that happens.
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Chad Orvis, Tri‐State G&T Assn. Sr. Manager, Employee Relations
10
Strong Decision Maker
Great leaders to take on the hard decisions with authority and confidence.
Excellence
Effective leaders demand the best from themselves and from those around them, and they help others to produce their best.
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Chad Orvis, Tri‐State G&T Assn. Sr. Manager, Employee Relations
11
Empowers team
We become more powerful when we empower others.
“Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.” Jack Welch
Strategic and Emerging Risks to Electric Utilities
Glen Justis Sr. Partner
Experience on Demand
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Glen Justis, Experience on Demand, LLCSr. Partner 1
Strategic and Emerging Risks in the Electric Utility Industry
P. Glen JustisEnergy & Utilities Practice Leader
Confidential – For internal use only
Overview
• Introduction and Background
• Perspectives on Leadership
• Drivers for Increased Focus on Enterprise Risk Management
• Strategic and Emerging Risks
• Structured vs. Ad Hoc Risk Management
• Concluding Thoughts
Proprietary Information ‐ Not for Reproduction or Redistribution 2
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Glen Justis, Experience on Demand, LLCSr. Partner 2
• St. Louis‐based management consulting firm, serving multiple industries
• Core services – Strategic planning and execution support
– Economics, finance, and risk management
– IT strategy
– HR strategy
– Supply chain management
– Process improvement
– Project management support
– Executive coaching
– Training
3
Experience on Demand
Proprietary Information ‐ Not for Reproduction or Redistribution
• Energy & Utilities Practice
4
Experience on Demand
• Strategic planning and execution support
• Enterprise risk management• Energy risk management• Resource planning• Forecasting, budgeting, and analytics
• Process improvement• Supply chain optimization• Training
Proprietary Information ‐ Not for Reproduction or Redistribution
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Glen Justis, Experience on Demand, LLCSr. Partner 3
Professional Background
Proprietary Information ‐ Not for Reproduction or Redistribution 5
BSNE
Union Electric
Nuclear Fuel
Engineer
MBA
Ameren
Corporate Planning, Energy
Marketing & Trading
R. W. Beck
Risk and Energy Markets Consulting Practices
DeloitteGlobal Energy
Markets / GRRS
Ameren
Transmission Capital & Risk Management
Experience on Demand
Management Consulting
Investor‐Owned Utilities
All forms of Electric Utilities; Financial
Institutions
UtilitiesGovernmentInfrastructure
PowerWater
Manufacturing
Discussion
What are the biggest uncertainties facing your
organization?
Proprietary Information ‐ Not for Reproduction or Redistribution 6
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Glen Justis, Experience on Demand, LLCSr. Partner 4
Discussion
How many of you have a formal enterprise risk
management program in your organization?
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Perspectives on Leadership
Proprietary Information ‐ Not for Reproduction or Redistribution 8
• While risk management is often viewed as a technical or compliance‐driven function, its really a leadership activity
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Glen Justis, Experience on Demand, LLCSr. Partner 5
Perspectives on Leadership
Proprietary Information ‐ Not for Reproduction or Redistribution 9
The Power of a LeaderTrue Leaders are not those who striveto be first but those who are first tostrive and give their all for thesuccess of the team. True leaders arefirst to see the need, envision theplan, and empower the team foraction. By the strength of theleader’s commitment, the power ofthe team is unleashed.
www.successories.com
Perspectives on Leadership
It is better to lead from behind and to putothers in front, especially when youcelebrate victory when nice things occur.You take the front line when there isdanger. Then people will appreciate yourleadership.
Nelson Mandela
Proprietary Information ‐ Not for Reproduction or Redistribution 10
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Glen Justis, Experience on Demand, LLCSr. Partner 6
Drivers for Increased Focus on Enterprise Risk Management
The attention on ERM is cyclical, but continues to expand
Proprietary Information ‐ Not for Reproduction or Redistribution 11
Development
1992: COSO Internal Control: Integrated Framework
1995: AS/NZS 4360: Risk Management
2001: Enron collapse and bankruptcy
2002: Sarbanes Oxley Act
2004: OMB Circular A‐123 update: Management’s Responsibility for Internal Control
2004: COSO Enterprise Risk Management: Integrated Framework
2009: ISO 31000: Risk Management
2016: OMB Circular A‐123 update: Management’s Responsibility for Enterprise Risk Management and Internal Control
Strategic and Emerging Risks
• Property & People– Property markets hardening– Workplace issues– D&O
Proprietary Information ‐ Not for Reproduction or Redistribution 12
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Glen Justis, Experience on Demand, LLCSr. Partner 7
Strategic and Emerging Risks
• Regulatory & Strategic
– NERC compliance
– Climate change science and politics
– Renewable energy mandates
– Distributed energy resources
– Electrification
– Workforce trends
– Changing customer expectations and wants
Proprietary Information ‐ Not for Reproduction or Redistribution 13
Strategic and Emerging Risks
• Energy Risk Management
– Volumetric uncertainty
–Wholesale power price volatility
– Fuel price volatility
– Congestion cost volatility
– Outage risk
– Trading operations risk
–Wholesale credit risk
Proprietary Information ‐ Not for Reproduction or Redistribution 14
Re‐emerging
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Glen Justis, Experience on Demand, LLCSr. Partner 8
Strategic and Emerging Risks
• Incumbent utilities have unique advantages
– Access to the grid for reliability
– Convenience
– Safety
– Connection to community
– What are some others?
Proprietary Information ‐ Not for Reproduction or Redistribution 15
Paul ZummoDirector, Policy Research and AnalysisAmerican Public Power Association
However, game can still be lost
Strategic and Emerging Risks
• Lessons from History– All businesses face the risk of failure
• Major companies and brands that are no longer with us
Proprietary Information ‐ Not for Reproduction or Redistribution 16
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Glen Justis, Experience on Demand, LLCSr. Partner 9
Strategic and Emerging Risks
• Ways to lose– Negligence causing harm to people or property
– High prices combined with poor service• Higher prices in general and/or large price fluctuations
• Poor reliability
• Poor customer service
– Inability to sustain required pricing
– Inability to obtain capital• Erosion of liquidity and cash flow to the point where debt service cannot be met
Proprietary Information ‐ Not for Reproduction or Redistribution 17
Strategic and Emerging Risks
• Ways to lose
– Ignoring …• Customer trends
• Workforce trends
• Technology trends
Proprietary Information ‐ Not for Reproduction or Redistribution 18
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Glen Justis, Experience on Demand, LLCSr. Partner 10
Structured vs. Ad Hoc Risk Management
Proprietary Information ‐ Not for Reproduction or Redistribution 19
• Key Features of Structured Energy Risk Management Programs
– Clear risk terminology, tolerance, and appetite
– Defined risk management framework
– Cultural transformation activities
Structured vs. Ad Hoc Risk Management
Proprietary Information ‐ Not for Reproduction or Redistribution 20
• Common Risk Taxonomy
– Strategic
– Operational
– Financial
– Legal/Regulatory
– Hazard/Acts of Nature
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Glen Justis, Experience on Demand, LLCSr. Partner 11
Structured vs. Ad Hoc Risk Management
21
Clarify objectives
Identify risks
Assess risksMitigate
risks where possible
Measure performance
& refine approach
Common Framework Elements
Proprietary Information ‐ Not for Reproduction or Redistribution
Structured vs. Ad Hoc Risk Management
• COSO Enterprise Risk Management – Integrated Framework
22Proprietary Information ‐ Not for Reproduction or Redistribution
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Glen Justis, Experience on Demand, LLCSr. Partner 12
Structured vs. Ad Hoc Risk Management
• ISO 31000: Risk Management
23Proprietary Information ‐ Not for Reproduction or Redistribution
Structured vs. Ad Hoc Risk Management
• Common Traits of Successful ERM Programs
– Strong leadership and support from top
– Culture of transparency
– Integration with strategic planning and budgeting
– Clarity on roles
– Experienced staff
– Strong methods
• Identification
• Assessment
• Quantification
• Aggregation
• Reporting
– Clear and concise program documentation
Proprietary Information ‐ Not for Reproduction or Redistribution 24
ERM leaders are focusing more efforts here
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Glen Justis, Experience on Demand, LLCSr. Partner 13
Structured vs. Ad Hoc Risk Management
25Proprietary Information ‐ Not for Reproduction or Redistribution
A leading ERM trend is risk quantification
How Great Leaders Manage Risk
• They ask the right questions
• Consult with a mix of people, with different perspectives, backgrounds and knowledge to predict, assess and manage risk
• Demonstrate integrity, courage and compassion
Proprietary Information ‐ Not for Reproduction or Redistribution 26
www.Iveybusinessjournal.com/publication/the‐role‐of‐leadership‐in‐managing‐risk
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Glen Justis, Experience on Demand, LLCSr. Partner 14
How Great Leaders Manage Risk
• Summary– Successful risk management across the utility enterprise is
achieved through
• Leadership Excellence and creating a culture of – Trust
– Transparency
– Accountability
– Humility
• Process and Information Technology Excellence– Clarity in risk management terminology
– Risk identification processes
– Risk assessment and communication processes
– Strong analytics
– Risk mitigation toolkit
Proprietary Information ‐ Not for Reproduction or Redistribution 27
+
Contact Information
28
We appreciate the opportunity to serve
P. Glen JustisSenior PartnerEnergy & Utilities Practice LeaderExperience on Demandglen.justis@experience‐on‐demand.com314‐619‐3430
Proprietary Information ‐ Not for Reproduction or Redistribution
Insights From the Front: Evergy’s EV Charging Network
Mark Cosby Sr. Manager, Non-Regulated Products & Services,
Electrification Evergy, Inc.
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Mark Cosby, EvergySr. Manager, Non‐Regulated Products & Services, Electrification 1
Public
Insights from the front: Evergy’s EV Charging Network
Mark Cosby
Senior Manager, Energy Solutions
Non-Regulated Products & Services Electrification
Public
2
Beneficial Electrification
Beneficial Electrification: Ensuring Electrification is in the Public Interest.Regulatory Assistance Project (RAP) 2018 study
For electrification to be considered beneficial, it must meet one of more of the following conditions without adversely affecting the other two:
1. Saves consumers money over the long run
2. Enables better grid management
3. Reduces negative environmental impacts.
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Mark Cosby, EvergySr. Manager, Non‐Regulated Products & Services, Electrification 2
Public
3
Grid Productivity Challenge
Challenge
Public
4
EV’s as Strategic Grid Assets
Mandates & Aging Grid: Costs
kWh’s: Solar & EE Electric Vehicles
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Mark Cosby, EvergySr. Manager, Non‐Regulated Products & Services, Electrification 3
Public
5
What percentage of new car sales are projected to be electric in 2025?
5%
10%
15%
20%
Public
6
What percentage of new car sales are projected to be electric in 2025?
5%
10%
15%
20%
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Mark Cosby, EvergySr. Manager, Non‐Regulated Products & Services, Electrification 4
Public
7
Time Magazine
Public
8
KC Metro: #1 in the Top Thirty Metros
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Mark Cosby, EvergySr. Manager, Non‐Regulated Products & Services, Electrification 5
Public
Clean Charge Network (CCN)• Launched in January of 2015
• Deployment: • 2,2000+ Level 2 charger ports • 58 DC Fast Chargers • 95% of sites complete
• Establish one standard communications and payment platform
• Turnkey utility infrastructure installation• Currently the largest installed and operating utility-
owned EV network in the US
9
Public
10
DC Fast Charge- Kansas Turnpike
Governor Laura Kelly
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Mark Cosby, EvergySr. Manager, Non‐Regulated Products & Services, Electrification 6
Public
11
CCN Goals
• Eliminate range anxiety• Increase EV adoption rate• Support drivers without dedicated home charging• Supplement home charging• Enable long-distance travel
• Grow EV adoption• Educate customers• Drives economic and environmental benefits• Provides for stabilized rates for all customers
• Real data: Understand and influence grid impacts• Integrate with the utility grid• Analyze charging models/load shapes• Explore managed charging opportunities
• Develop customer solutions: Strategic/Beneficial Growth
Public
12
Site Host Framework
Site Host agrees to provide public access to charging infrastructure and to dedicate an agreed number of parking spaces
10 Year agreement
Site characteristics Safe environment Convenient access Available for general public use Sufficient power infrastructure • L2 sites publicly accessible, high population density / long dwell
time areas, workplaces and geographic dispersion• DCFC sites near highway corridor
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Mark Cosby, EvergySr. Manager, Non‐Regulated Products & Services, Electrification 7
Public
KCP&L EV Adoption
Source: EPRI KCP&L Vehicle Registrations February 2019
2,220+Ports
4,063
The PHEV and BEV wedges represent cumulative registrations The black dots represent the total vehicles estimated to be in operation. Vehicle crashes, sales and relocation account for differences between these vehicle counts
Public
Year Over Year Sales Growth
38.2%
47.5%
17.3%
56.3%
50.7%
37.9%
45.1%46.6%
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
National Kansas City Baltimore Boston Denver Phoenix Las Vegas St Louis
YOY EV Sales Growth – 2017 to 2018
CAGR 2015-2019: 70% +
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Mark Cosby, EvergySr. Manager, Non‐Regulated Products & Services, Electrification 8
Public
Energy Usage
-
20,000
40,000
60,000
80,000
100,000
120,000
140,000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Kilowatt Hours
2017 2018 2019
Public
Charging Sessions Per Month
0
2000
4000
6000
8000
10000
12000
14000
16000
18000
20000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2017 2018 2019
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Mark Cosby, EvergySr. Manager, Non‐Regulated Products & Services, Electrification 9
Public
Impact of CCN Environmental Benefits
Source: ChargePoint Dashboard
Public
18
Environmental benefits can be massive
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Mark Cosby, EvergySr. Manager, Non‐Regulated Products & Services, Electrification 10
Public
19
Grid Optimization Opportunity
Public
20
Workplace Charging Load Shape
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Mark Cosby, EvergySr. Manager, Non‐Regulated Products & Services, Electrification 11
Public
21
Retail Charging Load Shape
Public
22
Influencing Charging Pattern
Source: EPRI Ph 2 Analysis
Managed
Unmanaged
Managed
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Mark Cosby, EvergySr. Manager, Non‐Regulated Products & Services, Electrification 12
Public
Q&A
Executive Leadership Panel
Pamela Feuerstein COO
Intermountain Rural Electric Assn.
Maria Jenks VP, Supply Chain
Evergy, Inc.
Eric Tharp Chief Energy Services
Colorado Springs Utilities
Kevin Howard COO
Western Area Power Administration
The Future of the Electric Industry
John Romero System Control Manager Colorado Springs Utilities
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019John Romero, Colorado Springs Utilities GM Distribution Collection and Treatment 1
The Future of the Electric Industry
John Romero
Colorado Springs Utilities
August 2019
Colorado Springs Utilities
• We serve more than 220,000 householdsand businesses
• An annual budget of $1 billion
• $4.8 billion in total assets
• Citizen-owners elect our governing Board
• Four utility services in one efficient organization
• Up to 530 square mile service territory
• Over 1800 employees
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019John Romero, Colorado Springs Utilities GM Distribution Collection and Treatment 2
Colorado Springs Utilities 3
221,796 electric / 475 sq mi196,635 gas / 527 sq mi140,139 water / 195 sq mi136,147 wastewater / 195 sq mi
Electric System Overview — (1,128 MW generation capacity / 956 MW peak demand*)
Drake – 208 MW CoalNixon – 268 MW Coal Front Range – 460 MW Gas Birdsall – 55 MW Gas
Local Hydro – 35 MW Solar – 19 MWNew Solar – 95 MW
What We Do
WAPA Hydro – Avg. 83 MW
* July 2019
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019John Romero, Colorado Springs Utilities GM Distribution Collection and Treatment 3
Colorado Springs Utilities 5
Colorado Springs Utilities 6
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019John Romero, Colorado Springs Utilities GM Distribution Collection and Treatment 4
Colorado Springs Utilities 7
Colorado Springs Utilities 8
gfg
‐5.00%
‐3.00%
‐1.00%
1.00%
3.00%
5.00%
7.00%
9.00%
11.00%
13.00%
15.00%
CSU CO US Poly. (US)
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019John Romero, Colorado Springs Utilities GM Distribution Collection and Treatment 5
Colorado Springs Utilities 9
0
100
200
300
400
500
600
700
800
900
1000
Hourly Load
, MW
Load (MW)
10% of resources used 1% of the time
Load ControlConservation Voltage ReductionExisting Distributed Generation
Colorado Springs Utilities 10
Residential Solar Installations
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019John Romero, Colorado Springs Utilities GM Distribution Collection and Treatment 6
Colorado Springs Utilities 11
Colorado Springs Utilities 12
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019John Romero, Colorado Springs Utilities GM Distribution Collection and Treatment 7
Colorado Springs Utilities 13
Grid‐scale batteries are being installed coast‐to‐coast as this snapshot from 2017 indicates. Source: U.S. Energy Information Administration, U.S. Battery Storage Market Trends, 2018.
Colorado Springs Utilities 14
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019John Romero, Colorado Springs Utilities GM Distribution Collection and Treatment 8
Colorado Springs Utilities 15
All of the new utility‐scale electricity capacity coming online in the United States in 2019 will be generated through natural gas, wind and solar power as coal, nuclear and some gas plants close. U.S. Energy Information Administration
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019John Romero, Colorado Springs Utilities GM Distribution Collection and Treatment 9
Colorado Springs Utilities 17
What would you do if 20% of your business was gone in 1 year?
Certify Q1 SpendSmart report
Colorado Springs Utilities 18
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019John Romero, Colorado Springs Utilities GM Distribution Collection and Treatment 10
Colorado Springs Utilities 19
0
100
200
300
400
500
600
700
800
900
1000
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
Native Load
(MW)
Load
(kW
)
Hour Ending
Average E1R Load Shapes ‐ 7/27/2016
E1R‐AC
E1R‐nonAC
E1R‐Solar‐AC
E1R‐Solar‐nonAC
E1R‐ECO
Native Load
Colorado Springs Utilities 20
More Than Half of US States Are Studying or Changing Net Metering Policies
A new report by the N.C. Clean Energy Technology Center lists distributed solar policy changes in Q3 from around the country.by Julia PyperNovember 13, 2015
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019John Romero, Colorado Springs Utilities GM Distribution Collection and Treatment 11
Net Zero – Produce as much energy as is used over the course of a year
Colorado Springs Utilities 22
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019John Romero, Colorado Springs Utilities GM Distribution Collection and Treatment 12
Electricity | Natural Gas | Water | Wastewater
Smart Energy Infrastructure
Storage Demand Response (DR) Electric Vehicles (EVs) Outage Detection
Distributed Energy Resources (DERs) Home Automation Rate Redesign
Conservation Voltage Reduction (CVR) Transformer Load Management (TLM)
Smart Building Technologies Control Center Sensors
Colorado Springs Utilities 24
Declining salesIncreasing regulations
Customer owned resourcesThink differently
Customer partnershipsEngineer our electric systems
Rate redesignTrain our employeesEngage our customersDiscipline and creativity
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019John Romero, Colorado Springs Utilities GM Distribution Collection and Treatment 13
Colorado Springs Utilities 25
$1.21 May 2002$25.60 Jan 2011
Colorado Springs Utilities 26
1889: “Fooling around with alternating current (AC) is just a waste of time. Nobody will use it, ever.”— Thomas Edison
“There is no reason anyone would want a computer in their home.” Ken Olson, president Digital Equipment Corp (1977)
“In five years I don't think there'll be a reason to have a tablet anymore.” Thorsten Heins, BlackBerry CEO (2013)
Succession Planning: Preparing Today’s Talent for
Tomorrow
Libby Clark Director, Human Resources & Safety
Platte River Power Authority
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Libby Clark, Platte River Power Authority
Director, Human Resources & Safety 1
Libby Clark, director of human resources and safety
Succession planning: preparing today’s talent for tomorrow
What is succession planning?
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Libby Clark, Platte River Power Authority
Director, Human Resources & Safety 2
Succession planning
Succession planning is the process of identifying high-potential employees, evaluating and honing their skills and abilities, and preparing them for advancement into positions that are key to the success of business operations and objectives.
Succession planning involves:• Understanding the organization’s long-term goals and
objectives.• Identifying the high-potential candidates and their respective
developmental needs.• Determining workforce trends and predictions.
Source: Society for Human Resource Management
Considerations
Organizational assessment
Individual assessment
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Libby Clark, Platte River Power Authority
Director, Human Resources & Safety 3
Organizational assessment
Structure Scope
Leader effectiveness
Cultural appetite
Organizational assessment
Structure Scope
Leader effectiveness
Cultural appetite
• Formal vs. informal
• Closed vs. open
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Libby Clark, Platte River Power Authority
Director, Human Resources & Safety 4
Organizational assessment
Structure Scope
Leader effectiveness
Cultural appetite
• All-in vs. key positions
• Leadership vs. craft
Organizational assessment
Structure Scope
Leader effectiveness
Cultural appetite
• Sr. leader buy-in
• Recognized value to organization
• Change management
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Libby Clark, Platte River Power Authority
Director, Human Resources & Safety 5
Organizational assessment
Structure Scope
Leader effectiveness
Cultural appetite
• Skills to assess and manage talent
• Openness to cross-functional movement
Considerations
Organizational assessment
Individual assessment
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Libby Clark, Platte River Power Authority
Director, Human Resources & Safety 6
Individual assessment
• High potentials
• Solid performers
• Underperformers
Traditional identification
• Key assets
• Blockers
Vulnerabilities
Standard approach
Properly placed High professional High potential
Remain at current level, has likely achieved highest career level
Able to do bigger job at same level in the next 1-2 years
Able to do work at the next level in 3-5 years or sooner
Ou
tsta
nd
ing
/ E
xcel
len
ce
4Highly valued, should remain at current level
2Does extremely well at current job, help prepare leader for next level
1Consistently performs well and is a prime target for recruitment by other companies
Eff
ecti
ve
7Probably solid performer, could progress in higher specialty
5Should be considered for a bigger job at same level
3Current role may still provide growth, focus on helping improve performance
Nee
ds
imp
rove
men
t
9Consider reassignment, reclassification or exit
8Tight performance, consider helping manage time
6May be job mismatch or new hire with lots of potential and may require coaching
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Libby Clark, Platte River Power Authority
Director, Human Resources & Safety 7
The link
Key position title Name
Position vulnerability Succession candidates
Open in < 1 year
Open in 1-3 years
Open in 3+ years
Ready in < 1 year
Ready in 1-3 years
Ready in 3+ years
Individual assessment
• High potentials
• Solid performers
• Underperformers
Traditional identification
• Key assets
• Blockers
Vulnerabilities
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Libby Clark, Platte River Power Authority
Director, Human Resources & Safety 8
Potential pitfalls
• Unconscious bias
• Not considering the needs of the utility of the future
• Specifically for leadership positions, only focusing on technical talent
• Resorting to contingency plans
What can I do as a leader today?
• Recognize Achievements
• Deliver Accurate feedback
• Understand Abilities
• Discover Ambitions
• Take Action
RMEL Leaders Workshop: Preparing Today’s Leaders For Tomorrow’s Utility
August 14‐15, 2019Libby Clark, Platte River Power Authority
Director, Human Resources & Safety 9
Thank you!