listen, listen, listen success through ideas and innovation management
TRANSCRIPT
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LISTEN, LISTEN, LISTEN
Success through Ideas and
Innovation Management
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People love using OrganisedFeedback our Idea & Innovation management platform.
That’s because we designed it like Steve Jobs wanted...
“Work hard to make it simple.”
Simple can be harder than complex: you have to work hard to get your thinking clean to make it simple. But it's worth it in the end because once you get
there, you can move mountains".
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Participant Journey Innovation Team
A creative ideas community Idea review process
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The participant journey
Share Participate Navigate Include Feedback
Sharing ideas and initiatives
Votes, dialogue, evidence-led
Intuitive and personal
Profiles, alerts, Communication
Made part of the process
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Write down your thoughts 24/7
Share Participate Navigate Inclusion Feedback
• Describe itWrite your idea. State the issue and the benefits
• Share itCrowd source comments; have dialogue
• Classify itNote the subject and category
• Route itGet it in front of the right people
• Augment itUpload documents in support; add links
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Participate
Share Participate Navigate Inclusion Feedback
• VotePromote or demote ideas
• CommentImprove an idea, start a discussion
• RateRate other participant comments
• FollowFollow your favourite ideas
• ConnectConnect with the creator of the idea
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Personal Navigation
Share Participate Navigate Inclusion Feedback
• Find by... Filter by subject, tags and categories
• PopularitySee which ideas have the most activity
• StatusSee which ideas are planned, completed etc
• Date/votesFilter by most recent and top ideas
• My ideasView a history of ideas you have submitted
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Inclusion
Share Participate Navigate Inclusion Feedback
• Status updatesAutomated alerts when status changes
• New activityHighlighted ideas since last login
• E-mail alertsIdeas delivered to your inbox
• ProfilesTrack all activity and history
• LeaderboardSee where you are on the contributor list
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Feedback
Share Participate Navigate Inclusion Feedback
• Idea feedbackModerator comments and next steps
• Idea activity statsShowing the community levels of activity
• SessionsManagement can respond to special topics discussed
• Success StoriesBlog keeping you up to date with the latest successes
• CommunicationOne to one communication with idea creators
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Participant Journey Admin Setup for launch
A creative ideas community Ideas review process
Setup tasks
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Idea Review Process
View Report Update Communicate
View ideas, votes, comments
Export ideas to innovation team
Update idea status online
Communicate outcomes
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View contributions
View Report Update Communicate
• ReviewMonitor ideas, context, duplication.
• AssignPost managements comments and questions
• Ask for elaboration Pose question, respond to comments
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Innovation Team Reports
View Report Update Communicate
• Innovation HorizonList of all ideas, initial reviews
• Ideas by Category• Ideas by Status
Ideas can be further monitored
• Ideas by Priority...High, medium, low – run report by priority
• By Award.Enabling easier communication
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Update & Feedback
View Report Update Communicate
• Idea StatusUpdate status to inform the whole community
• Post CommentsPost managements comments and questions
• Attach DocumentsRoute to the right department
• AssignAssign idea to an individual or department
• DialogueIndividual dialogue with author
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Success Stories
View Report Update Communicate
• AcknowledgeHelps to motivate others
• PublicisePromote Innovation and success
• RewardOffer awards, prestige