managing conflict change session

Managing Conﬂict & Change to Enhance Morale & Team Building All professional relationships experience some type of conflict. This is normal, natural and sometimes even necessary for growth and development. This program is designed to assist supervisors at all management levels learn how to use that inevitable conflict to develop a constructive - not destructive - work environment. This three and one-half hour session will enhance the leadership skills of anyone in or aspiring to be in a managerial role. Those leaders that weather this economic storm and lead us into the next economic boom, will have managed conflict and change throughout their organization. Learn how to manage your employees through some of the biggest changes of your and their career. Topics include: • Myths and truths of conflict and the need to change your “old thinkers” • Sources and resolutions of organizational conflict • Seven types to conflict resolution and success strategies • Best team building practices, the leader’s role in team management and change management • Management’s role during communication & implementation • Successful ways of handling the problem employee About the presenter: For the last three decades, Jack Smalley has devoted his career to the field of human resources. His experience includes executive-level management in a number of different industries such as oil, chemical, and packaging. Jack serves as a senior human resources consultant for Express Employment Professionals. He provides human resource training and consulting for nearly 600 Express offices and clients in the U.S. and Canada. In 2008, Jack had over 100 speaking engagements and was also a featured speaker at the 2008 National Society of Human Resource Management Conference. About the sponsors: Express Employment Professionals offers a full range of employment solutions for area businesses and job seekers, including professional search and contract, temporary and contract staffing, evaluation and direct hire, flexible staffing, and onsite services. The Mequon office of Express has worked with over 160 local companies and employed over 1,700 people in a wide range of office, customer service, warehouse and manufacturing positions. The Wisconsin Professional Recruiters Resource (WISPRR) is a group dedicated to providing best practices, education, and networking opportunities for recruiters. Membership is free to all past, present, and aspiring Wisconsin-based hiring professionals. WISPRR holds regular membership meetings in the Milwaukee area and maintains a vibrant online community at www.wisprr.com. SAVE THE DATE Thursday, Dec. 17, 2009 PLACE: MATC - Milwaukee Area Technical College Room A289 – Lecture Hall 5555 W. Highland Road Mequon, Wisconsin 53092 TIME: Registration & Continental Breakfast 7:00 a.m. – 8:00 a.m. Seminar 8:00 a.m. – 11:30 a.m. RSVP: Call (262) 242-0303 or e-mail terry.schacht@ expresspros.com COST: $30 per attendee including continental breakfast. Continuing education credits are available to SPHR and PHR members. For reservations, please call (262) 242-0303 or e-mail [email protected]. Checks should be payable to Express Employment Professionals. We also take VISA, Mastercard and American Express. Express Employment Professionals and Wisconsin Professional Recruiters Resource Present Express Employment Professionals, 11126 N. Cedarburg Road, Mequon, Wisconsin 53092 Phone: (262) 242-0303 • Fax: (262) 242-0507 • www.expresspros.com/mequonwi

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Page 1: Managing Conflict Change Session

Managing Conflict & Change to Enhance Morale & Team Building

All professional relationships experience some type of conflict. This is normal, natural and sometimes even necessary for growth and development. This program is designed to assist supervisors at all management levels learn how to use that inevitable conflict to develop a constructive - not destructive - work environment.

This three and one-half hour session will enhance the leadership skills of anyone in or aspiring to be in a managerial role. Those leaders that weather this economic storm and lead us into the next economic boom, will have managed conflict and change throughout their organization. Learn how to manage your employees through some of the biggest changes of your and their career. Topics include:

• Mythsandtruthsofconflictandtheneedtochangeyour“oldthinkers”• Sourcesandresolutionsoforganizationalconflict• Seventypestoconflictresolutionandsuccessstrategies• Bestteambuildingpractices,theleader’sroleinteammanagement

and change management • Management’sroleduringcommunication&implementation• Successfulwaysofhandlingtheproblememployee

About the presenter:Forthelastthreedecades,JackSmalleyhasdevotedhiscareertothefieldofhuman

resources. His experience includes executive-level management in a number of different industries such as oil, chemical, and packaging. Jack serves as a senior human resources consultant for Express Employment Professionals. He provides human resource training and consulting for nearly 600 Express offices andclientsintheU.S.andCanada.In2008,Jackhadover100speaking engagements and was also a featured speaker at the2008NationalSocietyofHumanResourceManagementConference.

About the sponsors:Express Employment Professionals offers a full range of employment solutions for area businesses and job seekers, including professional search and contract, temporary and contract staffing, evaluationanddirecthire,flexiblestaffing,andonsiteservices.TheMequonofficeofExpresshasworkedwithover160localcompaniesandemployedover1,700peopleinawiderangeofoffice,customer service, warehouse and manufacturing positions.

TheWisconsinProfessionalRecruitersResource(WISPRR)isagroupdedicatedtoprovidingbestpractices,education,andnetworkingopportunitiesforrecruiters.Membershipisfreetoallpast,present,andaspiringWisconsin-basedhiringprofessionals.WISPRRholdsregularmembershipmeetingsintheMilwaukeeareaandmaintainsavibrantonlinecommunityatwww.wisprr.com.

SAVE THE DATEThursday, Dec. 17, 2009

PLACE: MATC - Milwaukee Area Technical College Room A289 – Lecture Hall 5555 W. Highland Road Mequon, Wisconsin 53092

TIME: Registration & Continental Breakfast 7:00 a.m. – 8:00 a.m.

Seminar 8:00 a.m. – 11:30 a.m.

RSVP: Call (262) 242-0303 or e-mail [email protected]

COST: $30 per attendee including continental breakfast.

Continuing education credits are available to SPHR and PHR members.

For reservations, please call (262) 242-0303 or e-mail [email protected]. Checks should be payable to Express Employment Professionals. We also take VISA, Mastercard and American Express.

Express Employment Professionals and Wisconsin Professional Recruiters Resource Present

Express Employment Professionals, 11126 N. Cedarburg Road, Mequon, Wisconsin 53092Phone: (262) 242-0303 • Fax: (262) 242-0507 • www.expresspros.com/mequonwi

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