may 2018 st - asa-houstoncharger every 18 minutes, a statistic which can be improved with additional...

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Page 3

April Meeting Review

Page 5 May Meeting Speaker and Sponsor

ASA Associate Members

President’s Corner

Page 8

New ASA Member

Page 4Page 6

Thanks to Jasper Engines

ASA Training

Officers and Board

Dinner: 6:30 p.m.Meeting: 7:00 p.m.

$15 member $20 non-member

Fratelli's Ristorante1330 Wirt RoadHouston, TX 77055

MEETING NOTICEMEETING NOTICEMEETING NOTICE

ON THE INSIDE

Tuesday, May 8, 2018

Presenting:

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Volume 33 No. 5

May, 2018

See page 5 for more details about our speaker and sponsor

Charlie FewellACDelco Market Area ManagerGM Customer Care & A�ersales

Are you Leading or Managing?

Sponsored by:

Employee engagement in the workplace directly impacts the ability of any organiza�on to move from the survival mode to realizing the financial success they truly desire. So what kinds of things do leaders do that managers don't do that can cause a higher level of employee engagement? In this session, we will define the difference in leading your employees and managing your employees; what successful leaders do to create a high performance team and what causes most humans to be mo�vated and produc�ve.

ASA Houston Chapter

Officers & Board2017 - 2018

PresidentChuck StasnyHouston AAMCO Car [email protected]

TreasurerRudy RamkissoonNational [email protected]

SecretaryKathryn van der PolAdolf Hoepfl & Son [email protected]

President ElectSTILL LOOKING FORSUITABLE CANDIDATE.PLEASE CONSIDER.

Shop Talk EditorDan TidwellTentmaker Graphic [email protected]

Board MembersJohn Ferrata, NLine AutomotiveRobert Gruener, Autotechtronics By RobertChris Newhouse, Ray's Auto ElectricMario Rodriquez, Mario's AutomotiveKevin Spencer, A&B Auto Electric, Inc.Sybren van der Pol, Adolf Hoepfl & Son Garage

How To Find Us

Automotive Service AssociationHouston ChapterPO Box 925007

Houston, TX 77292-5007Need info about ASA?

Call one of the board members on page 3or contact Dan Tidwell,

ASA Houston Administrator

[email protected]

Phone: 281.802.0441www.asahoustontexas.com

ASA Houston Chapter

Chuck Stasny

PR

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T’S CORNER

Continued on page 7

In the April ASA Chapter meeting we had a chance to hear about: Turbochargers –

Failures & Remanufacturing

Each year the number of turbocharged vehicles increases. In fewer than 8 years, it is predicted that 75% of all vehicles will be turbocharged, which is similar to the existing European market. Last year, Jasper sold more than 60 million dollars in diesel products, with nearly 10 million of that for diesel air and fuel products. Turbo remanufacturing is not new to Jasper. For years they have had in-

house expertise to manufacture the turbochargers used in their diesel engine remanufacturing, but they were not sold to the public. Realizing the growth potential, Jasper has made sizable investments to increase its turbocharging product line - which continues to be their fastest growing business segment.

Their experience has taught several lessons. Most of the housings are junk, with the exception of the nitrated DT466 turbos. The lesser expensive overseas replacement parts have yet to prove reliable. The cost of higher quality USA

made parts are so expensive, a new assembly purchased from the original manufacturer can be a better value. Chris Himsel with Jasper Engines and Transmissions, our speaker at last month's meeting, expects the cost of new units to increase after a majority has lost their warranty. He said Jasper has invested heavily in preparation for the expected business and to allow them to offer better pricing. The current Jasper will produce a remanufactured turbo charger every 18 minutes, a statistic which can be improved with additional labor.

Trouble shooting may not be as difficult as one might think. Chris explained that the fact that it has side to side movement does not mean that it is defective necessarily. You can assume the turbocharger is good if the rotor turns smoothly and freely, and it does not rattle against the housing when shaken.

• It eliminates the need for a waste gate,

Horsepower, torque, and fuel economy will be the driving the increased demand. Of course, the more air you force into a cylinder, the more power you can deliver. The faster spooling and variable vane configuration has reduced turbo lag significantly. The efficiencies and weight reduction lead to improved fuel economy conforming to CAFÉ standards.

One misunderstood function of the turbo would be the variable vane geometry which dates back at least to the 1950s. Since that time, a number of different designs has appeared. Two of the more common are the pivoting vane used by Garrett Honeywell and moving wall type as used by Holset on all Cummins engines. The variable vane function adds a little complexity but:

mailto:[email protected]

mailto:[email protected]

ASA Houston Chapter

THE ADVANTAGES OF WORKINGAT AN ASA INDEPENDENT SHOP

SPECIAL THANKS TO RECENT RAFFLE DONORS

by Katherine van der Pol

Since we are independent, you will see a greater variety of cars. You will work on whatever comes through the door. This will help you improve your skills and understanding more rapidly as a technician. In general, most work at the dealership is on a limited number of manufacturers and a lot of the work is warranty, meaning it is repetitive and the flag time is often half of book time. At an independent shop, this is not the case. Also at an independent shop, you will encounter technicians who have a great depth of knowledge to learn from as well. Dealership technicians may be excellent on one or two makes, but independent technicians may have a greater knowledge of how cars work and how to repair them.

You can earn just as much money working at an independent shop as at a dealership or franchise with a lot less stress, feel more appreciated and be part of an organization where you see that your contributions are helping the business succeed and grow.

4. ASA shops provide technicians greater opportunities to work on a variety of cars than in other settings.

5. ASA shops are friendly places to work and you can earn a great living

To sum up!

3. ASA shops tend to be the best of the independent repair facilities

The people in our ASA understand that you can't improve unless you are

learning. Cars are changing rapidly and the shops and technicians that don't keep up are going to lose future customers. ASA members attend regular meetings to learn how to improve our businesses, learn about training opportunities for our technicians, and ASA members are committed to improving the image of the automotive industry.

Since we are not large corporations and we depend on repeat business, we are highly motivated to find good technicians who will stay for the long term. High turnover is hard on any business, but especially on a independent repair shop. We want to hire the best people, train them, pay them well and keep them.

6. The Big Picture

Unlike a large dealership, as an independent shop employee, you get to learn much more about the entire process from customer reception to car delivery. You often know the customer and even the family. You can see how a business is run. If you every plan to open your own shop, this would be vital to your success

In our industry, unfortunately, there are many businesses that put profits ahead of taking care of the customer. Our philosophy is if you take care of the customer, treat them right and fix the car correctly, they will be back. ASA member shops depend on repeat business to survive. This means that we build relationships with our customers that last years and that relationship is built on mutual trust and respect.

2. ASA shops are family owned and operated.

Many franchises and dealerships are large corporations with 100s if not 1000s of employees. ASA independent repair facilities usually have the owners at the business every day. You know they care about you, their company, and their customer. If you work hard and do a good job, you have greater opportunities to grow and learn and advance as a technician.

1. ASA shops abide by a Code of Ethics

Why does that matter?

XL PartsChastang Ford

ASA Houston ChapterAdvance Auto Parts

Jasper Engines & TransmissionsO’Reilly Auto Parts

Allegiance BankEcho AdvertisingGM / AC Delco

Tentmaker Graphic Design

Charlie Fewell began his automotive career in commissioned sales working

for an automotive service equipment company. While enjoying a total of 43 years in the trade to date, he has worked for General Motors for over 31 years in various training and leadership positions. Over 20 years of that time, he has been responsible for supervising employee performance.

He has written curriculum and delivered workshops that included the topics of sales training, financial management training and leadership training for automotive service center owners and employees.

He is also an accomplished speaker for national trade associations and corporate organizations. He is a published author and in his past, was a regular contributor to business, industry and educational publications such as the Cooling Journal, BusinessWeek.com and AutoInc., the publication of the Automotive Service Association.

Currently, he is the market area manager representing the ACDelco brand of General Motors maintenance and repair parts for South Texas. He and two other area managers lead a

team of seven aftermarket sales and service professionals that represent both the Genuine GM parts and ACDelco brands.

For 5 years, from 2005 – 2010, he owned his own consulting firm, Charlie Fewell & Associates. Charlie worked throughout the United States with business owners/managers, business-to-business sales professionals, franchisees, and customer service employees in the wholesale distribution environment, helping them improve their performance.

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SPONSOR

ASA Houston Chapter

Special thanks to our April meeting

sponsor, Jasper Engines &

Transmissions, in the business of

remanufacturing quality products

since 1942.

For additional information, see www.genuinegmparts.com or

www.acdelco.com.

Your local Houston area field managers are Ed Williams, Charles Fogleman and Janette Ramirez-Baltazar. Joey Marfin is the market area product specialist who delivers seminars and in-shop training events in our market. We look forward to supporting all the members of the Automotive Service Association chapter here in Houston.

or many years, the General FMotors corporate ACDelco and GM Parts sales teams operated

separately. Early in 2016, the sales teams were combined under the umbrella of General Motors Customer Care and Aftersales. We are the aftermarket sales team assigned to help General Motors vehicle owners find the Genuine Original Equipment parts and ACDelco branded parts for their vehicle during the entire ownership experience.

We work with our local GM wholesale dealers and wholesale distributors to provide product sales and service support to service centers, collision centers and fleet operations who choose to promote and install the Genuine GM and ACDelco brands. We are driven to succeed by putting our customers at the center of everything we do, building strong relationships with our customers and always acting with integrity and taking responsibility for our behaviors.

Tri-Coastal Industrial Wash SystemsRick [email protected]

Wahlberg-McCreary, Inc.Al Lindell, Randy [email protected]

Auto PlusTyler [email protected]

BG ProductsLubrication SpecialistDan [email protected]

BAP-GEON Import Car PartsTim [email protected]

Allegiance BankBrenda [email protected]

1-800 Radiator & ACMatthew [email protected]

AAA-TexasDan [email protected]

Admiral Linen UniformChris [email protected]

Advance Auto PartsDavid [email protected]

A-Line Auto Parts/Arnold OilBobby Fulmer, Sterling [email protected]@arnoldoil.com

Automotive Training Institute (*)Jim Silverman888-471-5800 [email protected]

Chastang FordJohn [email protected]

Echo AdvertisingJames [email protected]

Federal Mogul (*)Jeff [email protected]

Great American Business ProductsJulie [email protected]

Hunter Engineering Co.Eric Samples210-621-7003|[email protected]

J.A.M. DistributingMyrl [email protected]

Hubert Glass Oil Co.Matt [email protected]

Jasper Engines & Transmissions (*)Ed [email protected]

Dependable Payment ProcessingMallika [email protected]

HCC - Automotive TechnologyDavid [email protected]

Katy Hydraulics, LLCDavid [email protected]

General Motors Genuine Parts - AC DelcoCharlie [email protected]

KukuiTodd [email protected]

San Jacinto CollegeMark [email protected]

Timberline ProductsMark [email protected]

M&D (Magneto & Diesel)Engine Parts-Fuel Injection-TurbochargersJim [email protected]

Meadowbrook Insurance (*)Dan [email protected]

Mitchell 1(*)Monnie [email protected]

MotorAge Training/Advanstar Communications (*)James Hwang(310) [email protected]

NAPA Auto PartsAnil [email protected]

O'Reilly Auto PartsTrey [email protected]

Omega Transactions CorporationKevin Burke, Bruce [email protected]

Performance Radiator (*)Jordan [email protected]

MTF EquipmentJim [email protected]

R.O. WriterRick [email protected]

XL PartsBrian [email protected]

Zurich Insurance (*)Woody [email protected]

(*) National Members

Contact your local ASA Houston Associate members for products and services. Ask about ASA Member only discounts available from these Associate Members.

Houston ASA Associate Members

ASA Houston Chapter

ASA Houston Chapter

• It improves engine exhaust braking,

Probably the two most common failures are due to poor lubrication and soot build up. The turbo is usually the last thing to see oil pressure, even though it starts rotating very quickly. It is also the last thing to stop turning, but ceases to have oil pressure as soon as the key is cycled. Shutting down the engine after a long drive without a cool down increases static engine temperatures - which boils the residual oil and over time plugs the drain back tube which leads to “Oil Coking.” Exhaust gas recirculation quickly contaminates the oil, increasing viscosity and depleting additives. Increased idling periods will not only reduce oil change intervals, but also plug up the variable geometry of the turbocharger with soot build up. Chris describes today's diesels as performance engines that would rather have a wide open throttle than sit at idle.

• And, it gives the ability to raise exhaust temperature for after-treatment system management.

• It allows control over engine inlet pressure which can drive EGR flow in diesel engines with High Pressure Loop (HPL) EGR systems,

The last valuable tip Chris provided was to unplug the variable geometry actuator at idle to determine if engine load changes. If not, either the unison ring is stuck with carbon or the actuator is bad.

Want to know more? Check out the “TurboTech” at www.turbobygarrett.com/turbobygarrett/.

Dirty air filters or restricted air inlets will allow air to be

pulled through the oil lubrication channels which aerate the oil, thereby reducing lubrication. Both the brass and ball bearings used on rotor shafts have very tight tolerances. Trash and debris will wipe-out these bearings.

Many thanks for the continued support from the Jasper Engine and Transmission company, who has been remanufacturing quality products since 1942. They are the nation's largest remanufacturer of gas and diesel engines, transmissions, differentials, rear axle assemblies, and performance engines. And thanks to our speaker, Chris Himsel, who started with Jasper Engines in 1996 as an inside sales representative handling incoming sales calls, and now oversees the Jasper Engines sales of 48 branches nationwide.

PRESIDENT’S CORNER Continued from page 3

ake advantage of our partner training to keep Tyourself and your employees up-to-speed with the latest technologies:

BG Boot CampTuesday, May 8 and Wednesday, May 9

Visit ctionline.com or [email protected].

O'Reilly

Contact your O'Reilly Representative for more information. (See page 11)

www.firstcallonline.com

5/16-17/2018Engine Electrical-Starting & Charging

5/22-23/2018Prospering in the Auto Repair Business

Contact your XL representative for more information. (See page 10)

www.xlparts.com

CarQuest

XL Parts

ASA

TR

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ING

ASA Houston Chapter

ASA Houston Chapter

Thanks to ASA for the opportunity to prepare the Shop Talk newsletter.

Dan Tidwell, Tentmaker Graphic Design

[email protected]

In addition to serving as the ASA Shop Talk newsletter editor, I provide graphic design of newsletters, brochures and other marketing material to a number of clients.

I can also help with PowerPoint and video presentations for training or

general publicity.

THANKS TO ASA

Donated and created by KUKUI

Check out the ASA Houston Website

www.asahoustontexas.com

With shop locator function that can help motorists find your shop!

ASA Houston Chapter

may 2018 st - asa-houstoncharger every 18 minutes, a statistic which can be improved with additional...

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