Upload File

mcgraw-hill/irwin 2002 the mcgraw-hill companies, inc., all rights reserved. 16-1 chapter sixteen...

  • Home
  • Documents
  • McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 16-1 Chapter Sixteen Behavioral Performance Management
7
16-1 McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. Chapter Sixteen Behavioral Performance Management

Upload: logan-hicks

Post on 18-Jan-2018

213 views

Category:

Documents


0 download

Report

DESCRIPTION

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved Examples Of Classical And Operant Conditioning Classical Conditioning The individual: is stuck by a pinflinches is topped below the kneecapflexes lower leg is shocked by an electric currentjumps/screams is surprised by a loud soundjumps/screams (S) (R) StimulusResponse The individual: works is paid talks to othersmeets more people enters a restaurantobtains food increases productivityreceives merit pay Operant Conditioning (S) (R) StimulusResponse

TRANSCRIPT

Page 1: McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 16-1 Chapter Sixteen Behavioral Performance Management

16-1

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved.

Chapter Sixteen

Behavioral PerformanceManagement

Page 2: McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 16-1 Chapter Sixteen Behavioral Performance Management

16-2

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved.

Learning Objectives• Define the theoretical processes of learning:

behavioristic, cognitive, and social• Discuss the principle of reinforcement, with special

attention given to the law of effect, positive and negative reinforcers, and punishment

• Analyze organizational reward systems, emphasizing both monetary and nonfinancial rewards

• Present the steps and results of behavioral management

Page 3: McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 16-1 Chapter Sixteen Behavioral Performance Management

16-3

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved.

Examples Of Classical And Operant ConditioningClassical Conditioning

The individual:

is stuck by a pin flinchesis topped below the kneecap flexes lower legis shocked by an electric current jumps/screamsis surprised by a loud sound jumps/screams

(S) (R)Stimulus Response

The individual:

works is paidtalks to others meets more peopleenters a restaurant obtains foodincreases productivity receives merit pay

Operant Conditioning

(S) (R)Stimulus Response

Page 4: McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 16-1 Chapter Sixteen Behavioral Performance Management

16-4

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved.

Summary Of The Operational Definitions OfPositive And Negative Reinforcement And Punishment

Consequenceof

Reward(something desirable)

Noxious stimuli(something aversive

and undesirable)Contingent

Withdrawal

ApplicationPOSITIVE

REINFORCEMENTBehavior increases

PUNISHMENTBehavior Decreases

NEGATIVEREINFORCEMENTBehavior increases

PUNISHMENTBehavior Decreases

Page 5: McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 16-1 Chapter Sixteen Behavioral Performance Management

16-5

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved.

Chronological Development Of ConceptualFoundation For O.B. Mod.

ThorndikeLaw of Effect

Approximate Time1900 1950 1975 1977

SkinnerOperant

Conditioning

Luthans &Kreitner

Initial O.B. Mod.Approach

BanduraSocial

LearningTheory

PavlovClassical

Conditioning

Watson Behaviorism

Page 6: McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 16-1 Chapter Sixteen Behavioral Performance Management

16-6

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved.

Chronological Development Of ConceptualFoundation For O.B. Mod. (cont.)

BanduraSocial

LearningTheory

Luthans andKreitner

O.B. Mod.And Beyond

BanduraSocial

CognitiveTheory

Luthans andStajkovic

Full, CurrentO.B. Mod.

Model

Approximate Time 1977 1985 1986 Present

Page 7: McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 16-1 Chapter Sixteen Behavioral Performance Management

16-7

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved.

Percentage Performance Improvement AccordingTo Different Types Of O.B. Mod. Reinforcers

Performance Social Type of Overall Monetary Feedback Attn/Recog. Organization Effect (I) (II) (III)

Manufacturing 33% 39% 41% (no studies)Service 13% 14% 6% 15%

Simultaneous Simultaneous Simultaneous Type of application application application ofOrganization of I & II of II & III I, II, & III

Manufacturing (no studies) 41% 44%Service 30% 30% 9%


McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin Copyright © 2008 by The McGraw-Hill Companies,

Chapter Sixteen Accounting for State and Local Governments, Part I McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved

McGraw-Hill The McGraw-Hill Companies, Inc., 2004

© 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin

©2002 The McGraw-Hill Companies, Inc. English Brushup, 3E John Langan Parallelism Chapter Sixteen

Chapter 10 · Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2001 $ Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc.,

CHAPTER SIXTEEN THE PURCHASES JOURNAL McGraw-Hill/Irwin Accounting Fundamentals, 7/e © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved. 16-3

Correlated to Macmillan/McGraw-Hill€¦ · Mondo Bookshop - Grade K correlated to Macmillan/McGraw-Hill Treasures. Mondo Bookshop Macmillan/McGraw-Hill Treasures. Mondo Macmillan/McGraw-Hill

McGraw-Hill©Stephen E. Lucas 2001 All rights reserved. CHAPTER SIXTEEN Methods of Persuasion

Revising Sentences and Paragraphs Module Sixteen Copyright © 2014 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin

© McGraw-Hill Companies, Inc., McGraw-Hill/Irwin McGraw-Hill/Irwin Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved

McGraw-Hill Science Newsroom - Macmillan/McGraw-Hill€¦ · McGraw-Hill Science Newsroom Primary Edition complements the McGraw-Hill Science 2000textbook series by offering one interactive

Project Management CHAPTER SIXTEEN McGraw-Hill/Irwin Copyright © 2011 by the McGraw-Hill Companies, Inc. All rights reserved

Chapter Ten LocalMarketing in Emerging Markets Irwin/McGraw-Hill ©The McGraw-Hill Companies,, Inc., 2000 Irwin/McGraw-Hill ©The McGraw-Hill Companies,,

McGraw-Hill/Irwin ©2005 The McGraw-Hill Companies, All rights reserved McGraw-Hill/Irwin

McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 1 The Sociological Perspective McGraw-Hill © 2005 The McGraw-Hill Companies, Inc

* * Chapter Sixteen Using Effective Promotions Copyright © 2010 by the McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin

Oversight CHAPTER SIXTEEN Student Version Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin

Oversight CHAPTER SIXTEEN PowerPoint Presentation by Charlie Cook Copyright © 2014 McGraw-Hill Education. All Rights Reserved

© McGraw-Hill Companies, Inc., McGraw-Hill/Irwin

© 2011 McGraw-Hill Higher Education. All rights reserved. The Environment and Your Health Chapter Sixteen

Chapter integrated marketing communications sixteen Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin

Communication McGraw-Hill/Irwin Contemporary Management, 5/e Copyright © 2008 The McGraw-Hill Companies, Inc. All rights reserved. chapter sixteen

Copyright ©2008 by the McGraw-Hill Companies, Inc. Chapter Sixteen: The Conquest of the Far West

McGraw-Hill/Irwin 16-1 Capital Expenditure Decisions Capital Expenditure Decisions 16 Chapter Sixteen

Chapter retailing and multichannel marketing sixteen Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without

© 2003 The McGraw-Hill Companies, Inc. All rights reserved. Raising Capital Chapter Sixteen

Promoting Effective Communication chapter sixteen Copyright © 2014 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin

Managing Change and Organizational Learning Chapter Sixteen Copyright © 2010 The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin

Copyright © 2008, The McGraw-Hill Companies, Inc.McGraw-Hill/Irwin “How Well Am I Doing?” Financial Statement Analysis Chapter Sixteen

Www.mhhe.com/fourps For use only with Perreault and McCarthy texts. © 2006 McGraw-Hill Companies, Inc. McGraw-Hill/Irwin CHAPTER SIXTEEN CHAPTER SIXTEEN

McGraw-Hill/Irwin ©2005 The McGraw-Hill Companies, All rights reserved ©2005 The McGraw-Hill Companies, All rights reserved McGraw-Hill/Irwin

Chapter Sixteen Employment Communications McGraw-Hill/Irwin Copyright © 2014 by The McGraw-Hill Companies, Inc. All rights reserved

©2009, The McGraw-Hill Companies, All Rights Reserved 8-1 McGraw-Hill/Irwin Chapter Sixteen Securities Firms and Investment Banks

©2007, The McGraw-Hill Companies, All Rights Reserved 16-1 McGraw-Hill/Irwin Chapter Sixteen Securities Firms and Investment Banks