mobile marketing
DESCRIPTION
2010 Has been nicknamed "The Year of Mobile." Here is a basic overview of what mobile marketing means, the different tools that are accessible to us, some stats on mobile usage and some different examples.TRANSCRIPT
Mobile Marketing
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“Mobile Marketing is a set of practices that enables
organizations to communicate and engage with their audience in an interactive and relevant manner through any mobile
device or network.”Mobile Marketing Association,
November 2009
In English, please.Finding and engaging your target audience while
they’re on the go, connecting with them at the
right moment or place, at the right time.
What “Mobile” Is Not
Text
What “Mobile” Is
YOUR BRAND HERE
The “Dream” Medium
What three things do you always take with you, wherever you go?•Wallet•Keys•Cell phone
2010 - The Year of Mobile
2010 - The Year of Mobile
• Global population - 6.8B‣ 4B mobile phones‣ 1.4B TVs‣ 1B computers
• United States population - 307M‣ 91% mobile penetration 12/2009 (2000-38%)‣ 22.7% mobile only HHs‣ 2.3T minutes used annually‣ 152.7B monthly, 1.56T annual SMS
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2010 - The Year of Mobile
Source: TechCrunch Feb. 23, 2010, via Gartner Research
2010 - The Year of Mobile
• Budgets beginning to earmark dollars for mobile, likely spurred on by the approximate 60% of subscribers who have data plans
Smartphones vs. Feature Phones
• Smartphones have a 17% penetration
‣ iPhone has 4% market share
• 48.9% have unlimited SMS
• 52% of unlimited data plans
• 34.5% of Feature Phones have unlimited SMS
• 11.7% have unlimited data plans
Mobile Capabilities
• 63% of ALL mobile are SMS capable
• 22% are email capable
Social Mobile
• 55% Women use mobile for social media purposes vs. 45% men (Nielsen)
• 35-54 most active mobile social users
• January 2010, Facebook up 112%, Twitter access up 347% from 2009
Let’s Go Mobile …Where Do We Start?
Going Mobile
• Objective?
• Target?
• Message?
• Measuring?
Mobile Marketing Tools
SMS
• Most widely-used mobile marketing tactic
• Easy entry point
• Consumer-initiated
• Ex: alerts, coupons, customer service
• Call to action in traditional advertising/marketing
‣ Mobile originate - from consumer to platform
‣ Mobile terminate - from system to user
SMS
SMS
• Instant, trackable, relevant, customizable
SMS
• To get up and running takes about 8-16 weeks
‣ Short codes are issued only by Neustar
‣ Regulations
• Minimum investment could be $2K
‣ Short codes start at $500/month
Mobile Couponing
• Requires staff training
• No redemption codes required
• Target & JCP testing bar codes
• Mobile coupons are redeemed at 5% to 20%, compared with about 1% for print coupons (Dan Kihanya of Cellfire)
• Juniper Research 2014 forecast - 1-in-10 mobile users, $6B worldwide
Mobile Web
•A PC site is not a mobile site
‣ Feature Phone sites/Landing Pages are simple and work for all phones
‣ Smartphone Brand sites are optimized for specific phones
Mobile Email
• Receive messages faster
• Database building
• Tri-messaging - optimizing messages for email, social and mobile channels
Mobile Apps
• $6.2B will be spent in 2010
• Another fairly easy entry point
• Hype revolves around capabilities
‣ 1 OS vs. 50
Bluetooth
• Short-range technology (about 33 feet)
• Could use toentice peopleinto store as theywalk/drive by
• Seen as intrusiveunless it becomesuser-initiated
Location-based Marketing
• Definition:
• An information and entertainment service, accessible with mobile devices through the mobile network and utilizing the ability to make use of the geographical position of the mobile device (Wikipedia).
Location-based Marketing
Location-based Marketing
Location-based Marketing
• Beyond the apps:
• Location will be built into the Web all over
‣ HTML5
• Services like Placecast
• Forecasted to reach $4 billion in spending by 2015 (Borell & Associates via AdAge)
QR Codes
• Quick Response
• Shown on traditional pieces - print, web, TV
• Snap a pic, action triggered
• Requires software or3rd party app
• In embryonic stage in U.S.
‣ Less than 1% phones
Integrated Mobile
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