mobile strategy in an omnichannel messaging world
TRANSCRIPT
Mobile Shopping
About
• UpOut is a local events discovery platform in SF, NYC, DC and LA
UpOut Insiders• $20 / month subscription
service• 1 pair of complimentary
tickets per month
About Sam Ho
Currently: Chief Product Officer at UpOutFormer: Android and Mobile StrategicPartnerships at GoogleFormer: Intel Wireless Industry MarketingLinkedIn.com/samhoTwitter.com/sammho
UpOut Mobile Strategy
Mobile - accounts for 60%+of our traffic,from 31% in2013, to 49% in 2014
1. Platform - Native App and Mobile Web
2. Omnichannel Messaging - Push, in-App, Email, Web
3.Content - Right content at right time
Goal: Drive increasedtransactions per user
Driving Engagement on Mobile
1. Batch and Blast -> Segments -> Personalized
2. User Profiles3. Event Triggered4. Recommendations Engine
All About Relevancy
What Does the Future Hold?
Today: Segments User Profile data Event Triggered CampaignsPersonalized Recommendations
Tomorrow:1.Geo Fencing2.Timing - personalized send time3.Frequency Throttling - automatically change the frequency of messages based on engagement
4.Unified Omnichannel Campaigns - Mobile App, Mobile Web, Desktop and email aware
5.Data Sharing - Calendar Integration, Social Integration, Weather integration, User Sentiment, etc.