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Morrisville Performance Measures AdvisoryCommittee Advisory Board/Committee July 10, 2019, 6:00 pm

1. Call to Order

2. Adoption of Agenda

3. Approval of Minutes3.a. May 8, 2019 Minutes

20190508Minutes.pdf

4. Presentations4.a. Presentation of Administration Performance Measures and Connect Morrisville

Strategic Plan Update - Erin L. Hudson, Strategic Performance ManagerPMAC Admin Strat Plan 20190710.pdf

5. Staff Comments - PMAC Work Plan Item - Follow Up from previous meeting presentation with staff feedback on

presentation discussion

6. Committee Comments

7. Upcoming Term Expirations - Phyllis Hines - August 31, 2019Biswadev Roy - August 31, 2019Rupali Tayal - August 31, 2019Dhruv Sakalley - August 31, 2019John Wall - August 31, 2019

8. Upcoming Events - Next Meeting, Wednesday, September 11, 2019, 6:00 p.m., Fire Station 1

9. Adjournment

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100 Town Hall Drive | Morrisville, NC 27560 | P: 919.463.6200 | F: 919.481.2907 | to wnofmorrisville.org

Performance Measures Advisory Committee

May 8, 2019 6:00 p.m.

MINUTES

1. Call to Order The meeting was called to order at 6:18 pm.

Attendance

Members present: Member Lauren Butler Member Christopher Graham Member Phyllis Hines Member Kristen Richardson Member Rupali Tayal (out at 7:26 p.m.) Member John Wall

Members Absent: Member Arianne Fuchsberger Chair Michael Gammon Member Biswadev Roy Member Dhruv Sakalley Staff Present: Erin L. Hudson, Town Clerk Courtney Tanner, Planning Director

2. Adoption of Agenda

Motion: Member Graham Second: Member Hines Vote: Unanimous

3. Approval of Minutes

a. March 13, 2019 Motion: Member Hines Second: Member Tayal Vote: Unanimous

4. Presentations

a. Presentation of Planning Performance Measures

Planning Director Tanner provided a high-level overview of the Planning Department and job functions of the department. She also reviewed key department performance measures for the Planning Department for discussion with PMAC members. Q: What is the future of and availability of affordable housing in Morrisville? A: Approximately 26% of staff could qualify for affordable housing opportunities. Q: Is there a new department mission statement? A: It was revised with the advent of the Town strategic plan.

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Q: ADA and public transit opportunities are limited in Morrisville. A: GoWake is available and based on federal criteria, certain citizens are eligible for service. Q: Is there a plan to connect sidewalk gaps? A: Yes, there is a sidewalk prioritization program established by council, using both Town funds and Community Development Block Grant (CDBG) funds, which are no longer eligible since they are need-based funds. Q: Are there opportunities to use bond funds to close sidewalk gaps? With the greenway behind Church Street closed for one year, many neighborhoods are cut off from accessing Town Hall Drive and the library. A: At the location specified, a private developer, Duke Energy and Morrisville are involved, so connectivity is challenging. Planning staff is involved in bond project discussions. Q: Are “resolved” code enforcement cases paid? A: Yes. “Resolved” would ultimately mean the issue has been resolved and the fine has been paid. Citations are initiated by Code Enforcement Officer, John Barnard. Q: Is continuing education more easily obtained via webinar, due to the education criteria? A: Conferences have been more beneficial due to the robust agendas that are prepared, but staff continually seeks education opportunities. Q: Explain the save the RTP forest signs. A: Unsure what those are. Q: Where are the Habitat for Humanity home locations? A: Fairview, in an older section of Morrisville. The housing met design regulations at the time of development. Q: What is the size of Planning staff and is it adequate for the workload? A: 12 staff. Yes, the staff size is adequate. Planning Department was allocated two new positions in FY19. Q: Is there a need for volunteers? A: Not really. Planning and Zoning Board (PZB) does a lot of review and makes recommendations for staff. Q: Provide a synopsis of the public transportation survey. A: Mock development scenario, and survey participants are asked to design a transportation system within funding parameters. Q: Did Morrisville have anything to do with light rail discussions? A: Yes, there was support for light rail and Bus Rapid Transit (BRT) service in Wake County. Q: How much sidewalk can be produced with PIL for sidewalks taken in?

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A: It varies based on project. Funds must be used for that purpose at that location. Some PIL does have to returned, if a project costs less than PIL on hand. Q: What is the estimated time savings with EnerGov? A: It has taken an immense amount of staff time to build, but the yield will be seconds to pull a report. Staff is currently tracking projects in Excel and data must be manually extrapolated. Q: What is the number of female planning directors? A: It is growing with the younger generation. Apex, Holly Springs, Fuquay-Varina have female planning directors.

5. Staff Comments 5.a. PMAC Work Plan Item – Follow Up from previous meeting presentation

with staff feedback on presentation discussion Ms. Hudson shared that the previous staff presenter indicated the Committee’s comments were relevant and added something to the presentation. One takeaway offered was to steer away from detailed questions during the presentation and focus on the measures. Committee members would like to have background on a department to help set context and understand nuances and asked that the presentation include targets and goals and why they were established.

6. Committee Comments No comments.

7. Upcoming Term Expirations Phyllis Hines - August 31, 2019 Biswadev Roy - August 31, 2019 Rupali Tayal - August 31, 2019 Dhruv Sakalley - August 31, 2019 John Wall - August 31, 2019

8. Upcoming Events

• Next Meeting – Wednesday, July 10, 2019, 6:00 p.m., Fire Station 1

• Board/Committee Training Event – Tuesday, May 21, 6:30 p.m., Town Hall Council Chambers (RSVP needed by May 17)

9. Adjournment

Motion: Member Richardson Second: Member Hines Vote: Unanimous Vice Chair Butler adjourned the meeting at 7:55 pm.

______________________ _______________________ Chair Erin L. Hudson, Secretary

______________________ _______________________ Date Date

Performance Measures Advisory Committee Presentation

Administration/Strategic Planning

Erin L. Hudson, Strategic Performance Manager

Connect MorrisvilleStrategic Plan Update

Strategic Plan Implementation Update

• Goal teams: 6 teams formed to help facilitate work of each goal

• Department Orientation: shared directly with each department Aug-Oct 2018

• New Employee Orientation: incorporated Sept 2018

• Departmental Work Plans: Department Heads engaged in development workshops Oct-Dec 2018

• Individual Employee Plans: process under review

• Restructure Alignment ofPerformance Measures inFY20 (begin July 1, 2019)

• Align Connect Morrisville to FY20 Budget (begin July 1, 2019) *ahead of schedule!

Council Prioritized Initiatives

Adopted March 12Final document incorporating all changes and

comments scheduled for approval July 9

Init. 1A: Adopt and implement a Comprehensive Transportation Plan

Init. 1B: Enhance Public Transit/Transportation Options

Study underwayPublic open houses conducted

in March and June

Joint workshops with Council and PZB held in March and

June, discussed survey responses and service proposals

Consolidated feedback and recommendation due to council

in early fall

Curious? Visit our webpage to see what transit could look like

in Morrisville

Init. 3C: Maximize the use of technology to inform and engage

Compiled and evaluated effectiveness of existing outreach tools

Evaluating new products to assess public engagement opportunities:

•ClearPoint

•Everbridge

•Push Notifications

CIO joined staff in the spring and is currently evaluating strategic initiatives

and technology needs such as Smart Cities & Open Data

Police Department pursuing Gold Standard Accreditation

•2019 Standard reaccreditation

•Accreditation site visits began in June

•2023 Gold Star reaccreditation

Fire Department

•Revised Fire Department Strategic Plan January 2019

•Aligns with Town’s Strategic Plan

•Revising Standard of Cover in preparation for 2021 reaccreditation process

Both departments evaluating staffing level needs

Council Prioritized Initiatives Continued

Init. 4B: Adopt best practices through obtaining and maintaining accredited status and evaluating national accepted staffing levels to meet service level goals.

Council approved Morrisville Public Education

Advisory Committee Charter on February 12

Committee recruitment held April-June

Council scheduled to appoint inaugural members

July 23

Init. 6 D: Work Collaboratively with Wake County Public School System to ensure Morrisville’s public school needs are met

Connect Morrisville…. Then and Now

AdministrationDepartment Performance Measures

Purpose Statement: Provide Town leadership and support through an engaging and innovative work culture that ensures effectiveness and efficiency of services to the community and organization.

Department Measure: Full implementation of Connect Morrisville Strategic Plan

• Implementation is on track! (detail provided earlier in presentation)

• Provide periodic updates to Town Council (scheduled update July 23)

• Goal 5 Alignment -Operational Excellence, Obj. 5.3 Require the highest professional standards, Obj. 5.5 Align priorities with resources

Department Measure Description

Why does it matter? Plan must be implemented to achieve strategic goals defined by Town Council

Collection/Calculation Method Target information as reported by departments on established periodic deadlines

Target a. Percentage of departments with plans in place by February 15, 2019 (goal=100%)b. Percentage of individual employees with plan in place by July 1, 2019 (goal=80%)c. Restructure and alignment of performance measures in FY20 (begin July 1, 2019) d. Alignment of Connect Morrisville Strategic Plan to FY20 Budget (begin July 1, 2019)

Department Measure: Increase data accessibility as measured by # of visits to Historical Records Archive Page

• Working with Communications and IT staff to identify resources available through our website provider to obtain data sets

• Determine if information housed in these locations is beneficial to visitors

• Goal 5 Alignment -Operational Excellence, Obj. 5.2 Deliver customer-focused service, Obj. 5.6 Leverage the use of technology to maximize results

Department Measure Description

Why does it matter? Identified as an emerging need by the community and organization to increase transparency

Collection/Calculation Method # of visits to the Historical Records Archive page, determine percentage growth annually (5%)

Target Achieve average set growth in site visits per year (5%)

AdministrationDepartment Initiatives Measures – should be short-term achievable/measurable goals (12-18 months)

Initiative Measure: Implement citizens advisory committee to address public school needs

• Charter discussed by Town Council at Spring Retreat in January, approved February 12

• Recruitment April – June

• Council scheduled to appoint inaugural members July 23

• Goal 6 Alignment -Economic Prosperity, Obj. 6.5 develop an advocacy plan to address public education needs

Initiative Measure Description

Why does it matter? Identified as an emerging need by the community and Town Council to ensure fair and equitable representation of the Town’s public school needs with WCPSS

Collection/Calculation Method Adoption of Charter by Town Council

Target Charter adopted

Initiative Measure: Develop Town Center Core Demonstration project• Groundbreaking of

MSV Community Library in Spring 2019

• Planned opening of MSV Community Library by Spring 2020

• Goal 2 Alignment -Thriving, livable neighborhoods, Obj. 2.2 Create a sense of place through insightful development that balances commercial and residential growth

Initiative Measure Description

Why does it matter? Part of Town Council adopted plan and CIP (various projects)

Collection/Calculation Method Periodic project status updates at established intervals (quarterly)

Target Opening of MSV Community Library by Spring 2020 and adoption of development agreement with preferred developer

Questions?