nicereply pitch deck 2016
TRANSCRIPT
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Source: “Understanding Customers” by Ruby Newell-Legner
Problem
A typical business hears only from 4% of its dissatisfied customers
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• One-question survey
• One-click feedback
• Available on every device
Make it very easy for customers to give feedback
Solution
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Product
CSAT CES NPSCustomer Satisfaction Customer Effort Score Net Promoter Score
3 questions you need to ask your customers
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Market size
Source: http://www.statista.com/statistics/203450/global-revenue-forecast-for-cloud-crm-services/
9billion
CMR and HD industry size
52%Collect customer feedback
CRM / Help desk industry revenue is estimated to reach as high as 9 billion USD in 2016. !52% of businesses already collect customer feedback.
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Business model
Monthly subscription plans
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•300+ paying users •170,000 € annual revenue (2015) •8,300 active users •3 mil. ratings
Traction
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Competitive Landscape
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Meet the Team
CEO Viktor Magic
Customer Happiness Consultant
Tomas Kuba
Founder Michal Truban
Software Developer Patrik Strba
Product Designer
Robert Pohuba
Advisor Matej Capkovic
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We pick companies because of their products, but we often leave them because of
theirs service failures.
Matthew Dixon, Nick Toman, Rick Delisi
THE EFFORTLESS EXPERIENCE
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