opening keynote presentation – george foyo

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1 What Makes Baptist Health South Florida a Great Place to Work GEORGE FOYO Executive Vice President and Chief Administrative Officer

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What Makes Baptist Health South Florida a Great Place to Work

GEORGE FOYOExecutive Vice President and Chief Administrative Officer

#Our Name is Health

#South FloridasLargest Private Sector EmployerSupports 30,000 jobs across the region;Generates $1.8 billion in annual household income; andHas a $4.2 billion impact on the South Florida economy

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#We Mirror Our Community

#A Culture of Diversity and Inclusion

#A Culture of Diversity and Inclusion

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#WHERE WE ARE HEADED

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TECHNOLOGY TOOLS

iCT SCANNER

#TELEMEDICINE/eICUTECHNOLOGY TOOLS

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Miami CancerInstitute

#Miami CancerInstitute

Proton Therapy

#Dealing with Rapid ChangeHealthcare Industry decades of little changeToday, change is not a choiceour survival depends on our ability to adapt to change!We are entering a new era:Disruptive technologyConsolidation (Insurers, Hospitals)Vertical integrationNew financial modelsa move to a Larger ScaleHR has a critical role in managing this change

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CompetitionGlobalizationEconomic Conditions

Customer NeedsTechnologyRegulationExternal Forces Impacting Our BusinessIndustry in Transformation

#HOW DO WE CONTINUE TO BE A GREAT WORKPLACE?

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High Performance CultureEmployees are proud to say they work herePatients are satisfiedPhysicians want to join youOrganizations want to partner with youREWARDS OF A HIGH PERFORMANCE CULTURE

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The Values of Our High Performance CulturePeopleour greatest assetCompassionfor those we serveExcellence superior qualityIntegrity and Transparency in all our actionsBelief in our faith-based heritage and missionStewardship to manage resources prudently and ethically to ensure the future ability to fulfill our mission

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Validating Our High PerformanceCulture

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Provides direction and alignmentEngages employeesCreates environment for innovation Fosters productivity (doing more with less)Develops future leadersEFFECTIVE LEADERSHIP

The Driver of a High Performance Culture

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Correlation between Leadership Effectiveness and EngagementSource: Annual Third-Party Employee Engagement Survey FY2014

#LeadershipDevelopmentPrograms

#Leadership*Continuity* Directors and above More than half have over ten years of service; more than one quarter have over 20 years.

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Employee Engagement Levels

Baptist HealthEngagementLevelsAnnual Third-Party Employee Engagement Survey (Aug. 17 Sept. 8, 2015)

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EmployeeDevelopmentPrograms

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GIVE THEM A VOICESET CLEAR EXPECTATIONSPROVIDE A SUPPORTIVE ENVIRONMENT

Our Employees Love Working Here Because WeREWARD SUPERIOR PERFORMANCE

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#Survey ItemBaptist Health Percent Favorable 2015ChangeFrom 2014National Healthcare NormBest-In-Class Healthcare NormThere is a culture of trust in this organization.83+35474

Trust in Our OrganizationAnnual Third-Party Employee Engagement Survey (Aug. 17 Sept. 8, 2015)

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GREAT REWARDS

Competitive PayTeam BonusesKaizen AwardsAnd many others

#Benefits and Special Perks

TUITION ASSISTANCE

HOME BUYERS BENEFIT

TRANSPORTATION BENEFIT

#Benefits and Special Perks

WELLNESS CENTERS

EARLY LEARNING CENTERS

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