optitune overview - cloud based it management solution

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OptiTune Enterprise Edition © 2014 Bravura Software LLC

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OptiTune is a cloud based IT Management Solution, designed for small to medium sized organizations. If you are looking for a new RMM (Remote Monitoring and Management) solution, check out OptiTune at http://www.bravurasoftware.com/optitune/ Or, if you are considering another solution, such as Windows Intune, Kaseya, GFI Max, or Labtech, give OptiTune a try first - it's free for your first year for up to ten computers.

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Page 1: OptiTune Overview - Cloud based IT Management Solution

OptiTune™

Enterprise Edition

© 2014 Bravura Software LLC

Page 2: OptiTune Overview - Cloud based IT Management Solution

© 2014 Bravura Software LLC

Presented By

Matthew BlockFounder & CEO

Bravura Software LLC

OptiTuneOverview & Features

http://www.bravurasoftware.com/optitune/

Page 3: OptiTune Overview - Cloud based IT Management Solution

What is OptiTune?

• IT Management System for small to medium sized

organizations (< 4000 managed devices)

• Agent based control of managed computers

• Hosted in the Cloud or On Premises

• All management functionality provided through admin

website, through any modern browser

• Subscription pricing per managed device

© 2014 Bravura Software LLC

Page 4: OptiTune Overview - Cloud based IT Management Solution

Who is OptiTune for?

• Corporate IT Departments

• Managed Service Providers (MSPs)

• Organizations without full time IT staff

© 2014 Bravura Software LLC

Page 5: OptiTune Overview - Cloud based IT Management Solution

OPTITUNE ARCHITECTURE

© 2014 Bravura Software LLC

Page 6: OptiTune Overview - Cloud based IT Management Solution

OptiTune Architecture

• OptiTune consists of the following components:

– Management Server: central webserver that orchestrates clients

– Management Client: gets task list from management server, and reports back status

– Client Utilities

• Support Center Application

• Remote Assistance Software (server, client)

• Package Creator

– Relay Server: hosts remote assistance sessions when a direct network connection is unavailable

© 2014 Bravura Software LLC

Page 7: OptiTune Overview - Cloud based IT Management Solution

Management Server

• A central webserver that orchestrates all clients

• Microsoft IIS/ASP.NET based

• Cloud hosted for your convenience, but you can also self

host it on your own hardware or private cloud

• Management Client communicates with the

Management Server to:

– Get task list

– Submit reports and status

• Administrators or Report Viewers login to the

Management Server to carry out all operations

© 2014 Bravura Software LLC

Page 8: OptiTune Overview - Cloud based IT Management Solution

Management Client

• Client Software installed on each managed computer

• Native code, written in C++, with no dependencies on any runtime frameworks (e.g. .NET, Java, etc…)

• Communicates with the Management Server

– Gets task list

– Sends status reports

• Runs as a Local System Service on the managed computer, silently in the background

• No User Interface

• Can execute tasks when no one is logged in

• Auto updates itself when needed

© 2014 Bravura Software LLC

Page 9: OptiTune Overview - Cloud based IT Management Solution

Management Interactions

© 2014 Bravura Software LLC

Management Client Management Server

Send Status (HTTPS)

Get Task List (HTTPS)

Administrator

Configure,View Reports (HTTPS)

Page 10: OptiTune Overview - Cloud based IT Management Solution

OPTITUNE FEATURES

© 2014 Bravura Software LLC

Page 11: OptiTune Overview - Cloud based IT Management Solution

Primary Features

• Remote Assistance

• Support Center

• Monitoring & Alerting

• Antivirus Integration

• Application Deployment

• Patch Management

• Performance Monitoring

• Software/Hardware Inventory

© 2014 Bravura Software LLC

Page 12: OptiTune Overview - Cloud based IT Management Solution

Remote Assistance

• Lets an administrator remotely connect to an end user’s

computer to offer assistance

• The administrator can view the end user’s desktop, and

control the keyboard and mouse

• File transfer between computers is also supported

through an ‘Explorer’ like interface

• As long as both users have an internet connection, a

remote assistance connection can be established

• Works through firewalls, NAT devices, etc…

© 2014 Bravura Software LLC

Page 13: OptiTune Overview - Cloud based IT Management Solution

Support Center Application

• Optional, Tray Icon application that runs on each client

computer

• Appears in lower right corner of the screen as a

“lifesaver” icon

• Can also be launched from a desktop shortcut

• Provides end users with support options for contacting

technical support, or requesting remote assistance

• Fully configurable, all text, icons, support actions are

configured by the administrator

• Different configurations of the support center can be

applied to different groups of computers

© 2014 Bravura Software LLC

Page 14: OptiTune Overview - Cloud based IT Management Solution

Support Center Application

© 2014 Bravura Software LLC

Page 15: OptiTune Overview - Cloud based IT Management Solution

Remote Assistance Server

• Application installed alongside the Management Client

• When an end user requests remote assistance through

the Support Center application, it is launched to serve

the user’s desktop

• The administrator will connect to the end user’s desktop

using the Remote Assistance Client software

• Written entirely in house, not a repackaged third party

product (e.g. TeamViewer, etc…)

© 2014 Bravura Software LLC

Page 16: OptiTune Overview - Cloud based IT Management Solution

Remote Assistance Client

• When an end user requests remote assistance, the

administrator uses this application to connect to the end

user’s desktop

• Shows the end user’s desktop, and lets the administrator

control the keyboard and mouse

• Can also perform file transfer between end user and

administrator computers

© 2014 Bravura Software LLC

Page 17: OptiTune Overview - Cloud based IT Management Solution

Relay Server

• When no direct connection is available to an end user’s

computer for remote assistance, the Relay Server is used

• Supports incoming HTTPS connections only, to allow the

greatest compatibility with firewalls and NAT devices

• Most OptiTune administrators won’t interact with the

relay server directly

• But, you can host your own Relay Server as well, if you

are hosting the Management Server

© 2014 Bravura Software LLC

Page 18: OptiTune Overview - Cloud based IT Management Solution

Remote Assistance

© 2014 Bravura Software LLC

Support Center App

Management Server

Ticket

Request Assistance

Remote Assistance

Server

Ticket

Relay Server

Remote Assistance

ClientAdministrator

Connection Info File (.otc)

.otc file

TCP

HTTPS HTTPS

Page 19: OptiTune Overview - Cloud based IT Management Solution

Remote Assistance

© 2014 Bravura Software LLC

Page 20: OptiTune Overview - Cloud based IT Management Solution

Monitoring & Alerting

• OptiTune can actively monitor your organization’s

computers, and alert you when important events occur

• Supports alerting through email and SMS text messages

• Comes with a predefined list of “events”, but you can also

customize this list, or add your own events

• You can also customize the email/sms template, event

categories, etc…

• Allows you to define a weekly schedule for each group of

users, to only notify specific groups during certain times

© 2014 Bravura Software LLC

Page 21: OptiTune Overview - Cloud based IT Management Solution

Antivirus Integration

• Rather than force organizations to use a specific antivirus

package, OptiTune integrates with existing antivirus

software you may already own, or are free

• Most competitors bundle an antivirus solution, and

charge extra

• It currently supports the following products:

– Microsoft Security Essentials

– Microsoft Forefront (2007, 2010, and above)

– Windows Defender (included in Windows 8 and

above)

© 2014 Bravura Software LLC

Page 22: OptiTune Overview - Cloud based IT Management Solution

Antivirus Integration

• OptiTune integrates with popular antivirus software to perform

– Quick Scans

– Full Scans

– Signature Updates

• It will also retrieve the following information from the antivirus software:

– Protection Information (Product/Engine/Signature Versions)

– Realtime Protection Status

– Detected Malware

• With OptiTune’s monitoring and alerting, you can subscribe to antivirus related events, and be notified when malware is detected on your systems

© 2014 Bravura Software LLC

Page 23: OptiTune Overview - Cloud based IT Management Solution

Application Deployment

• Deploying applications is an important part of managing

IT infrastructure

• OptiTune supports automated

– Application Install

– Application Uninstall

– Application Repair (MSI only)

• To deploy an application on many computers (e.g.

Microsoft Office), you use OptiTune’s Package Creator

tool to package up the install folder to a “.bvx” file.

© 2014 Bravura Software LLC

Page 24: OptiTune Overview - Cloud based IT Management Solution

Package Creator

• To deploy an application using OptiTune, you need to

create a “.bvx” package file, and then share it on a

network share, or upload it to an HTTP server

• The OptiTune Package Creator is a guided wizard that

will create a “.bvx” file from an application installer

directory.

• Typically, only an OptiTune administrator will ever use the

Package Creator

© 2014 Bravura Software LLC

Page 25: OptiTune Overview - Cloud based IT Management Solution

Application Deployment

• The “.bvx” file is then uploaded to a network share, or an

http server that all client computers can access

• Once the .bvx file is uploaded, you create an “Install Task”

in OptiTune, with help from the Package Creator tool

• Then, you select the groups of computers you want to

deploy the install task to, and specify the schedule for

when it should be installed on each computer

• OptiTune then proceeds to install the application on

each computer you have chosen, and notifies you of the

results

© 2014 Bravura Software LLC

Page 26: OptiTune Overview - Cloud based IT Management Solution

Application Deployment

• Similarly, to uninstall or repair applications, you create

“Uninstall Tasks” and “Repair Tasks” in OptiTune, and

deploy these tasks to groups of computers

© 2014 Bravura Software LLC

Page 27: OptiTune Overview - Cloud based IT Management Solution

Patch Management

• OptiTune fully integrates with Windows Update/Microsoft Update to install updates on all computers

• You can specify individual updates to install, or more commonly choose which categories or severities of updates to install

• You can see the Windows Update status for every update, for every computer in your organization

• Also, you can specify a “delay” for automatically installing updates, in case you want to evaluate the updates more carefully before installing them

• 3rd Party updates are also supported through Install Tasks

© 2014 Bravura Software LLC

Page 28: OptiTune Overview - Cloud based IT Management Solution

Performance Monitoring

• OptiTune gathers performance data, and shows you graphs of the following:

– CPU Usage

– Memory Usage

– Disk Activity

– Network Activity

– System Up Time

– Number of Processes

– ... and many more

• You can specify how far back you want performance data, and at what interval to collect data

© 2014 Bravura Software LLC

Page 29: OptiTune Overview - Cloud based IT Management Solution

Software Inventory

• OptiTune also gathers information on all installed

applications

• You can see an individual computer’s installed

applications, or summary reports broken down by

application name across all computers

• Monitor and track applications to ensure your

organization is in compliance with licensing restrictions

© 2014 Bravura Software LLC

Page 30: OptiTune Overview - Cloud based IT Management Solution

Hardware Inventory

• View each computer’s hardware and system information, including– Operating System Version

– Total Ram/Free Ram

– Total Disk Space/Free Disk Space

– System Asset Tag

– Computer Model and Manufacturer

– Processor

– Motherboard

– BIOS version

– Installed Memory Modules

– Hard Drives

– Network Cards

– Video Cards

– Sound Cards

– Printers

– ... and many more

• OptiTune can also notify you when specific hardware on a computer is added, removed, or changed

© 2014 Bravura Software LLC

Page 31: OptiTune Overview - Cloud based IT Management Solution

Other Features

• Computer/Group Management

– Organize computers into overlapping groups for

easier management

• Multiple OptiTune User Accounts

– Administrators

– Report Viewers

• Custom Branding (useful for MSPs)

– Customize the Support Center with your company

name and logo

• Self Host the OptiTune Management Server

© 2014 Bravura Software LLC

Page 32: OptiTune Overview - Cloud based IT Management Solution

Next Steps

• OptiTune is available as a free trial for 365 days, for up to

10 computers:

http://www.bravurasoftware.com/optitune/free.aspx

• Learn more about OptiTune at:

http://www.bravurasoftware.com/optitune/

© 2014 Bravura Software LLC