organizational behavior: moods and emotions

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  • 8/9/2019 Organizational Behavior: Moods and Emotions

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    Emotions and

    Moods

    AMIR ALIAMIR ALI

    MohsinMohsin

    RazaRaza

    Waheed WaheedWaheed Waheed

    Yousaf WazirYousaf Wazir

    MalikMalikAftabAftab

    WasimWasim

    JamaliJamali

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    EmotionsWhy Emotions Were Ignored

    in O

    Emotions are critical factor in employee behavior. The myth of rationality

    Emotions of any kind are disruptive to

    organizations.

    ! Original O fo"us #as solely on the effe"ts of strongnegati$e emotions that interfered #ith indi$idual and

    organizational effi"ien"y%

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    What Are Emotions&

    Moods'eelings that tend to

    be less intense thanemotions and that la"k

    a "onte(tual stimulus

    EmotionsIntense feelings that are

    dire"ted at someone orsomething

    Affe"tA broad range of emotions that )eo)le e()erien"e

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    As)e"ts of Emotions

    iology of Emotions! Originate in brain*s limbi" system

    Intensity of Emotions

    ! +ersonality

    ! Job re,uirements 're,uen"y and -uration of Emotions

    ! .o# often emotions are e(hibited

    ! .o# long emotions are dis)layed

    'un"tions of Emotions! /riti"al for rational thinking

    ! Moti$ate )eo)le

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    Mood as +ositi$e and 0egati$e Affe"t

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    1our"es of Emotions and Moods

    +ersonality -ay and 2ime of the Week

    0O2 Weather

    1tress

    1o"ial A"ti$ities 1lee)

    E(er"ise

    Age

    3ender

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    +ositi$e Moods are

    .ighest

    4At the End of the

    Week

    4In the Middle

    +art of the -ay

    Negative Moods areHighest

    At the

    Beginning of theWeek

    And show littlevariationthroughout the day

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    3ender and Emotions

    Women! /an sho# greater emotional e()ression! E()erien"e emotions more intensely

    ! -is)lay emotions more fre,uently

    ! Are more "omfortable in e()ressing emotions

    ! Are better at reading others* emotions

    Men

    ! elie$e that dis)laying emotions is in"onsistent #iththe male image

    ! Are innately less able to read and to identify #ithothers* emotions

    ! .a$e less need to seek so"ial a))ro$al by sho#ing)ositi$e emotions

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    E(ternal /onstraints on Emotions

    Organizational

    Influen"es

    /ultural

    Influen"es

    Indi$idual

    Emotions

    Indi$idual

    Emotions

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    Emotional Labor

    A situation in #hi"h an em)loyee e()ressesorganizationally desired emotions during inter)ersonal

    transa"tions%

    Emotional dissonan"eIn"onsisten"ies bet#een the

    emotions #e feel and the emotions #e )ro5e"t%

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    'elt $s% -is)layed Emotions

    'elt Emotions

    An indi$idual*s a"tual emotions

    -is)layed EmotionsEmotions that are organizationally

    re,uired and "onsidered a))ro)riate in

    a gi$en 5ob

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    Affe"ti$e E$ents 2heory 6AE27

    Work e$ents trigger )ositi$e and negati$e emotionalrea"tions

    ! +ersonality and mood determine the intensity of theemotional res)onse%

    ! Emotions "an influen"e a broad range of #ork )erforman"e

    and 5ob satisfa"tion $ariables% Im)li"ations of the theory A/2

    ! Indi$idual res)onse refle"ts emotions and mood "y"les%

    ! /urrent and )ast emotions affe"t 5ob satisfa"tion%

    ! Emotional flu"tuations "reate $ariations in 5ob satisfa"tionand )erforman"e%

    ! oth negati$e and )ositi$e emotions "an distra"t #orkersand redu"e 5ob )erforman"e%

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    Affe"ti$e E$ents 2heory 6AE27

    E X H ! T "#$Source: ased on 0%M% Ashkanasy and /%1% -aus8 9Emotion in the Work)la"e: 2he 0e#/hallenge for Managers8;Academy of Management Executive 8 'ebruary %

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    Emotional Intelligen"e

    1elf?a#areness @no# ho# you feel 1elf?management @Manage your emotions and

    im)ulses

    1elf?moti$ation @/an moti$ate yourself and )ersist

    Em)athy @1ense and understand #hat others feel

    1o"ial 1kills @/an handle the emotions of others

    Resear"h 'indings:Characterize highperformers high !" scores not high "#scores$

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    O A))li"ations of Emotions and Moods

    Emotions and 1ele"tion! Emotions affe"t em)loyee effe"ti$eness%

    -e"ision Making

    ! Emotions are an im)ortant )art of the de"ision?making)ro"ess in organizations%

    /reati$ity

    ! +ositi$e mood in"reases "reati$ity%

    Moti$ation

    ! Emotional "ommitment to #ork and high moti$ation are

    strongly linked% Leadershi)

    ! Emotions are im)ortant to a""e)tan"e of messagesfrom organizational leaders%

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    O A))li"ations % % % 6"ont*d7

    Inter)ersonal /onfli"t

    ! /onfli"t in the #ork)la"e and indi$idual emotions arestrongly intert#ined%

    0egotiation

    ! Emotions "an im)air negotiations%

    /ustomer 1er$i"es! Emotions affe"t ser$i"e ,uality deli$ered to "ustomers

    #hi"h8 in turn8 affe"ts "ustomer relationshi)s%

    Job Attitudes

    ! /an "arry o$er to home

    -e$iant Work)la"e eha$iors

    ! 0egati$e emotions lead to employee deviance 6a"tionsthat $iolate norms and threaten the organization7%

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    Lu"y has a high need for a"hie$ement and likes

    to "ome to #ork and fo"us on her 5ob only% If

    you #ere Lu"y*s manager8 ho# "ould you get

    her to feel more emotion at #ork& Would you

    #ant her to& Why or #hy not& -is"uss #ith a

    "lassmate%

    /ha)ter /he"k?u): Emotions and Moods

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    -is"uss ho# lo# )ositi$e affe"t is the same or

    different as high negati$e affe"t% &

    /ha)ter /he"k?u): Emotions and Moods

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    Roberto "omes to "lass and sits ,uietly

    looking "ontent and rela(ed% 2he tea"her is

    guessing that Roberto is:

    Lo# on negati$e affe"t

    .igh on )ositi$e affe"t

    .igh on negati$e affe"t

    Lo# on )ositi$e affe"t

    /ha)ter /he"k?u): Emotions and Moods

    -is"uss #ith a neighbor #hy Roberto8 #ho is

    seemingly ha))y but "alm8 isn*t 5ust lo# on

    )ositi$e affe"t%

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    /ha)ter /he"k?u): Emotions and Moods

    -o you think there "ould be emotional and moodim)li"ations for tele"ommuting& If yes8 ho# so&

    -is"uss #ith a "lassmate%

    .int:/onsider

    this #omanB