pgp1-2014 ism1 session1

8/9/2019 Pgp1-2014 Ism1 Session1

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Computer 'muck'



...what this course is meant to do......(in your minds)...



Professor Madhukar Dayal, IIM Indore

PGP ! Mum"ai #$!%, & !% !

Information Systems for Managers 1

Session 1



Cardinal rules

o Mo"iles. *e+ere penalty if one rin s - +i"rates (and caught ).

&ttendin all classes is mandatory.Make sure your attendance is marked for &C/ session as per rules.

0ead the day's assi ned readin s-cases BEFORE comin to the class.*leep well the ni ht "efore12rin the case material to e+ery class ( ood for pop up 3ui44es, all are

open case material and notes ).

ALL PPTs (as PDF) will be shared via email or on Google drive&s I ha+e full faith and trust, you will ne+er +isit them a ain1



&"out the Course

8la+our of the course will "e 9 !n"orma#ion s$s#ems ( no# !T )% #heira&&li'a#ions in b siness% and #he role o" managers . Primary focus in the

course will "e 9 managemen# :.5echnolo ies may "e *br shed * throu h, where needed, "ut will not form a part

of any 3ui4 - e;am .

5o clarify6

!n"orma#ion Te'hnologies < /ardware = >peratin *ystems = etworks =Clouds = &pplication de+elopment ....

!n"orma#ion S$s#ems < se of the a"o+e "y or anisations (such as,"usinesses, o+ernments, etc) for their ad+anta e.

+se < selectin - "uildin , adoptin , e;ploitin , inte ratin , trainin , impro+in ,monitorin , o+ernin , ... etc.

Just like to 'drive' a car, you do not have to be a 'mechanical' engineer ! ...to'use' information systems, you do not have to be an 'IT' engineer.



5he three modules...

,od le ! 6 Information *ystems6 ;plorin the "usiness perspecti+e

Con+entional applications of I* for "usinesses6 +arious models, ainsachie+ed, pro"lems and challen es faced, role of mana er.

! case (Cisco 0P).

,od le !! 6 Mana in customers throu h I5 *ystems

ew applications of I* for "usiness6 data warehousin , minin , customerrelationship mana ement.

! case (/arrah's entertainment).

,od le !!! 6 5echnolo y trends in "usinesses

commerce, social networkin , cloud computin .? cases6 Me online, 8ace"ook, C& 5echnolo ies.



5he Course >utline

+aluation6

CP6 Class @ preparation = presence = participation = ponderin .CP 3ui44es (pop up 3ui44es) (at start, in middle, at end, anytime1)

Aui46 >ne (a"out ?$ minutes, open case material).

nd 5erm6 >ne (a"out # hours, open case material).

Group e+aluation6 "ased on roup case PP5 su"mitted and presented. Any group(s may be called by surprise to present their case analysis.



*o far...

&ny 3uestionsB



hat does the -!T De&ar#men# in a lar e or anisation do B

hat is its structure B

hat are its roles and responsi"ilities B

hat does an -!T .om&an$ do B



I5 - I* department6 >r anisation

In medium and small enterprises6 (part) in house, outsourced.

ew models6 leased - contracted - outsourced e3uipments and ser+ices

(application de+elopment maintenance, "ackups restoration,security, etc).

!n large organisa#ions/

.!O% .TO% 0P(Te'h) e#'

one2wise 3 " n'#ion2wise heads

Pro4e'#2wise managers

S$s#em engineers% &rogrammers



I5 - I* department6 con+entional role

Con+entional I5 department's role in or anisations

>r anisation

I5team

/+endors

>*+endors *

+endors

ete3uipment

etser+ice

pro+iders

Peripheralde+ices



;pectations from I5 team(s)

0ole conflict for CI> - C5> and the team

I5team

5rou"leshootin ,maintainin ,

inte ratin the56 B

65E7 to de+elop new appsfor the >r n - customersB


inte ratin theOS B


inte ratin theS6 B 5rou"leshootin ,

maintainin ,inte ratin the

7e#6 B


inte ratin the&eri&herals B

Ba'8 & 9 re2s#ore:



I5 support in or anisations

&fter cloud I5 structure and systems in or anisations

Corpcustomer

I5team

/+endors

>*+endors *

+endors

ete3uipment

etser+ice

pro+iders

Peripheralde+ices

O""loaded #o 'lo ds;;5o de+elop new apps for the >r n

2 >D

DI

5hanks to i8i,iMa; etc.

5hanks to 2luetooth,mo"ile de+ices etc.



I5 - I* department6 8unctions

Chan in role of I5 - I* departments6

8rom trou"leshootin and maintenance to...

...scrutiny of en+ironment and competition for new technolo y - systems,

...addition of in house trainin or 9how to's:,

...de+elopment of applications and their inte ration,

...helpin top mana ement in corporate performance measurement andanalysis,

...customer re3uirements analysis - relationship mana ement (C0M),...data warehousin , minin , 2I,

...and many more 11



I5 - I* department6 Challen es

Challen es facin the I5 - I* departments60apidly e+ol+in technolo ies. 8ast o"solescence. /i h costs. Eon time

to de+elop and start usin new information systems.

+eryone wants e+ery solution ( success stories ) they ha+e heard of in"usiness ma a4ines1

Mana erFs and user's, "usiness partner's, customers' ( continuously )chan in re3uirements.

2ut, all of them resist chan e themsel+es 1

eed to support &EE departments in their information re3uirements.eed to keep updated with technolo ies, platforms, applications, etc.eed to learn new thin s +ery rapidly.



hat do -!T .om&anies do B



here is 9 'om& #ing : shiftin toB

M + t f f I5 d +i i 2 i



*ource6 J 0esearch, #$!# (K*& study)

!L $s Mainframes

!LN$s Mainframes

!LO$s Mainframes Minicomputers

!LL$s Mainframes Minicomputers PC computin

#$$$s dwindling Minicomputers PC computin Internetcomputin

#$!$s dwindling PC computin Internetcomputin

Mo"ilecomputin

#$#$s dwindling Internetcomputin

Mo"ilecomputin

#$?$s B B B B B

Mo+ement of use of I5 de+ices in 2usinesses

rist "and - necklace computin , weara"le computin , etcB



hat are a mana er's rolesB

*trate ise . Plan . >r anise . 8acilitate . *uper+ise . Direct . Co ordinate .

2ud et . 0e+iew . 0eport . Impro+e ....

TOP

,!DDLE

LO6ER

LEADERS5!P ROLE

,A7AGER!AL ROLETE.57!.AL ROLE

M55 I5



M55 I5

9&merican companies spend as much on I5 each year as they do onoffices, warehouses, and factories & # #oge#her : (in #$$ ).

Pro"lems companies face69...copin with the a"undance of technolo ies...:9...mana ers feel ill e3uipped...:9...in+ol+e themsel+es less and less with I5...:9...pro ects deli+er less than en+isa ed...:9...frustration, delay, disappointment...:

9...aligning b siness and !T s#ra#eg$ ...: 666 the "i est pro"lem.

QChapter !!Q in K*& < corporate "ankrupty.



M55 I5



M55 I5

9In past, new technolo ies were a"sor"ed o+er a lon period of time,slowly reachin their full potential (e. . electricity). ith I56 this has"een +ery rapid.:

95o succeed in usin General Purpose 5echnolo ies6 "etter skilled workers, hi her le+els of team work, redesigned &ro'esses , newdecision ri hts...: are needed. ( ;plain strate y to people connection )

9...three cate ories of I56 8unction I5 , etwork I5 , nterprise I5 ...:

here would you put the6 lectronic typewriter B M* >ffice B

5elephone - fa; B mail - instant messa in B Goo le Dri+e B

Can you think of other networks in the orld - societyB/ow a"out Terisi n B PayPal B MakeMy5rip B

M55 I5



M55 I5

Q8unction I5 6 word processors, spreadsheets, statistical software (moreindi+idualistic, enhances indi+idual producti+ity)...Makes the e;ecutionof stand alone tasks more efficient.Q

Q etwork I5 6 email, instant messa in , wikis, "lo s (for multiplesimultaneous users, participati+e, impro+es colla"oration).Q

Q nterprise I5 6 0P, *CM, C0M (determinedly interacti+e, impro+es

synchroni4ation, standardi4ation, monitorin ).Q

pgp1-2014 ism1 session1

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