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Tel. 32(0)2 726 84 14 – Fax 32(0)2 726 92 25 – email: sales@evercom.be

Z:\Mind Products\PhonEXONE\Ver3.0\Overview\PhonEXONE Product Overview V3.0 REL1.2.doc

Product Overview

PHONEX ONE Version 3

Rue de la Fusée, 64 – B – Bruxelles

Tél. 32 (0)2 726 84 14 – Fax 32(0)2 726 92 25

Email : sales@evercom.be

www.evercom.be

EVERCOM

Evercom. Shall bear no responsibility or liability to a client or to other person or entity with respect to

liability, loss or damage caused or alleged to be caused directly or indirectly by MIND-PhonEX® ONE.

This includes but is not limited to any interruption of service, loss of business or anticipatory profits or

consequential damage resulting from the use or operation of MIND-PhonEX® ONE.

Information in this document is subject to change without notice. Companies, names and data used in

examples herein are fictitious unless otherwise noted. No part of this document may be reproduced or

transmitted in any form or by any means, electronic or mechanical, for any purpose without the express

written permission of Evercom.

Windows, as used in this manual, shall refer to the Microsoft

implementation of a Windows system.

Rev 01.2

PP – PO2.0E-GEN

2012 Evercom. All rights reserved.

Document Modification Track Changes Author Version Date Comments

Steve Vernimmen 1.0 January 1st , 2012 1

st version

AP 1.1 February 14th

, 2012 Includes support for Firefox,

Internet Explorer 9, Chrome, Safari

and Opera.

SV 1.2 September 2012 2th version

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Table of Contents

DOCUMENT MODIFICATION TRACK CHANGES .................................................................................................................. I

TABLE OF CONTENTS .................................................................................................................................................................. I

SOLUTION HIGHLIGHTS ............................................................................................................................................................. 1

PhonEX ONE Key Features .......................................................................................................................................................... 2 Web-based Solution ...................................................................................................................................................................... 3 SQL Database................................................................................................................................................................................ 3 Redundancy ................................................................................................................................................................................... 3

DASHBOARD ................................................................................................................................................................................... 4

DYNAMIC HIERARCHY ............................................................................................................................................................... 5

FIGURE 1 - ORGANIZATION HIERARCHY .............................................................................................................................. 5

System Architecture ...................................................................................................................................................................... 6

FIGURE 2 - PHONEX ONE ARCHITECTURE ........................................................................................................................... 6

System modularity......................................................................................................................................................................... 6

FIGURE 3 - PHONEX ONE SOLUTION ARCHITECTURE ...................................................................................................... 7

User-Centric .................................................................................................................................................................................. 7 Event Log Viewer ......................................................................................................................................................................... 8 Drill Down Reports ....................................................................................................................................................................... 8 Monitor Status ............................................................................................................................................................................... 8

SYSTEM SECURITY ....................................................................................................................................................................... 9

Management, Control and Security ............................................................................................................................................... 9 Web Security ................................................................................................................................................................................. 9 Database Security ........................................................................................................................................................................ 10 System Logs ................................................................................................................................................................................ 10

MEDIATION ................................................................................................................................................................................... 11

Data Collection ............................................................................................................................................................................ 11 PhonEX ONE Collector .............................................................................................................................................................. 11

FIGURE 4 - GENERAL MULTISITE ENVIRONMENT ........................................................................................................... 12

FIGURE 5 - PHONEX ONE COLLECTOR ................................................................................................................................ 12

Buffers......................................................................................................................................................................................... 13 PhonEX ONE Network Receiver ................................................................................................................................................ 13

PROCESS ........................................................................................................................................................................................ 14

Rating .......................................................................................................................................................................................... 14

HETEROGENEOUS DATA TRAFFIC ENVIRONMENTS ...................................................................................................... 16

Data Collection ............................................................................................................................................................................ 16

FIGURE 6 - NETWORK ELEMENTS MEDIATION................................................................................................................. 16

Tariffs and Rates ......................................................................................................................................................................... 17

REPORTS ........................................................................................................................................................................................ 18

Report Formats ............................................................................................................................................................................ 20

PHONEX ONE MODULES ........................................................................................................................................................... 23

PhonEX ONE Traffic .................................................................................................................................................................. 23 PhonEX ONE Budget .................................................................................................................................................................. 25 PhonEX ONE Guard and Alerter ................................................................................................................................................ 26 PhonEX ONE Hotel .................................................................................................................................................................... 27

HARDWARE & SOFTWARE: MINIMUM REQUIREMENTS ............................................................................................... 28

Single Server ............................................................................................................................................................................... 28 Multiples Servers......................................................................................................................................................................... 29 Client Software Requirements ..................................................................................................................................................... 30

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Solution Highlights

PhonEX ONE is a comprehensive fully web-based solution for call-accounting

management and control. It provides an intelligent tracking of all calls in your enterprise

network, both traditional and VoIP.

PhonEX ONE is the best choice for monitoring the call traffic in multinational

organizations, as it can be adjusted to the local languages and currencies in one click of a

mouse. Interoperable with traditional and IP PBXs such as, Cisco Systems, , Microsoft

Lync 2010, Avaya, AASTRA, Siemens, Alcatel-Lucent, 3com and many more, PhonEX ONE

provides 100% reliable information, online, anywhere, anytime.

In addition, PhonEX ONE has the ‘know-how’ for working with many other system

elements like NETNET, ACME, Gateways, Gatekeepers and Routers which usually

populate large and complex networks, and can support you with an unlimited number of

extensions as your organization keeps on growing.

Based upon advanced Microsoft.NET technology, and the standard MS-SQL database,

PhonEX ONE is designed with a modular architecture, residing on one or several servers,

according to the enterprise size. Customized for specific organization needs, the system

may collect data from many sites simultaneously, thus creating information in shortest

periods of time.

PhonEX ONE runs as a service and is fully supported on any VM environment.

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PhonEX ONE Key Features

Web-based system, providing full functionality using any web browser, from anywhere

inside or outside the organization;

Scalable system architecture, supporting an unlimited number of sites and extensions;

Enhanced modularity for various types of installations, providing flexibility for both

centralized and distributed networks, with the best processing per each site;

Supports the Microsoft SQL database and uses an advanced ASP.NET technology;

Supports Microsoft SQL 2005 and 2008

The user-centric and cross billing reports capabilities provide consolidated telephony

and the tracking of the network traffic expenses for the various device types assigned to

employees.

Carrier billing collection capability and device assignation to a user/employee;

Event log for tracking the system logs for a better system administration;

System monitor, displaying online information about the CDRs collection from the

different data sources, the CDRs processing status and other changes in the system;

Reports drill-down ability, for viewing the different hierarchies of the enterprise in just

one report;

Enhanced export API that enables users to define the required export format;

Enhanced security: access limitation to capabilities and functions on a user and group

basis;

Access control and system violation logs together with password complex algorithms

and SSL (secured socket layer) encryption to provide a complete protection from hackers;

PhonEX ONE Alert - Real-time alerting monitor for critical events and system’s current

fault status;

PhonEX ONE DATA - Enables extensive collection of all the events occurring on the

organization’s data network.

Customizable Dasboard – gives users the possibility to show in one window the

current status of their business

Redundancy – implies Web Server Redundancy, SQL Server Redundancy and Data

Source Redundancy.

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Web-based Solution

The PhonEX ONE fully web-based solution enables managers and users to conveniently

access their accounting system anytime and anywhere, using a Web browser. PhonEX

ONE enables managers to run department and personal reports and to configure and use

administration tools via a Web browser. It permits straightforward configuration and

system monitoring. PhonEX ONE is designed using the Microsoft .Net technology and has

extensive configuration capabilities using XML files with Server – Client interaction.

The entire administration process is handled through Web-based tools that allow

managers to create user accounts, review reports and logs, edit configuration files etc.

The SSL encryption protects the security of all session’s passwords, thus ensuring the

safety of the administrator’s and user’s information.

PhonEX ONE includes support for Firefox, Internet Explorer 9, Chrome, Safari and Opera.

SQL Database

The PhonEX ONE database benefits from the power of the standard and open database

architecture. Users will be able to query the database using their own tools. The

integration with other systems will be simpler. The SQL database allows several users to

have simultaneous access to the PhonEX database. The dual databases architecture –

detailed and summary - is also part of the SQL product. This architecture increases the

report production speed.

Redundancy

PhonEX ONE Redundancy implies Web Server Redundancy, SQL Server Redundancy and

Data Source Redundancy.

Two active web servers with or without load balancer are necessary in order to provide

Web Server Redundancy.

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DASHBOARD

PhonEX ONE Dashboard is a management and reporting tool that provides business users

with an at-a-glance and relevant perspective on the current status of their business. The

Dashboard is an interactive and feature-rich graphical representation of system data that

offers users the flexibility to analyse and interpret the most important elements in their

system in order to improve business analysis and decision-making.

PhonEX ONE Dashboard

The Outgoing Calls, Incoming Calls, Incoming Call Analysis, Device Summaries, QoS

Distribution, Device Type Statistics, Top Carriers, Carrier Statistics, Unified Traffic, Call

Volumes, Top Destinations, Comparative Trunk Group Volumes and Top Calls dashboard

monitors are completely customizable in order to meet the specific requirements of each

user and provide the quick answers to key questions with one simple glance.

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Dynamic Hierarchy

PhonEX ONE features a dynamic hierarchy structure with an unlimited number of

hierarchy levels. These features allow the implementation of any complex hierarchy in the

PhonEX hierarchy tables. Extensions can be associated to any hierarchy level, including

the Organization level, as described below:

Figure 1 - Organization Hierarchy

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System Architecture

The flexibility of PhonEX ONE’s modular architecture, its configuration and the operating

platform options enables to completely customize the best solution to meet the unique

needs of each and every enterprise. The modularity enables further configuration even

while the system is running, without interrupting traffic; for example, the architecture

may change from a central processing unit into several collection and processing units

that work in parallel sessions. These solution suites large enterprises with many data

sources or sites with heavy traffic.

Figure 2 - PhonEX ONE Architecture

System modularity

The PhonEX ONE system consists of three key servers: a Database server, an

Applications server and a Web server. The entire PhonEX ONE system can be

installed on one server or on separate servers.

The following sections briefly describe several common hardware configuration options:

Single Server

The Single Server configuration integrates all three PhonEX ONE servers in one server.

This is a typical basic installation which is suitable for small to medium-size organizations.

Multiple Servers

The Multiple Servers configuration consists of three servers: A Web Server, An Application

Server, and A Database Server. This configuration is most suitable for large enterprises,

as it allows for a large storage capacity, and an increase of the processing power. This

configuration also solves performance and scalability issues that occur when using a

single physical server, even if equipped with additional memory and/or increased

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processor speed. Multiple servers’ additional advantage is for cases of large number of

users accessing the Web simultaneously, while inquiring the Database and requiring

reports. In this case the Web Server, Application Server and Database Server may be

installed on separate hardware servers so that data collection and call costing jobs, which

run on the Application Server, are not affected by a large number of Web users.

Multiple Application Servers

The Multiple Application Servers configuration is useful for increasing the scalability of the

collection and costing processes of PhonEX ONE. For example, data can be collected and

rated simultaneously from multiple Sites.

Figure 3 - PhonEX ONE Solution Architecture

User-Centric

The PhonEX ONE user-centric architecture provides a consolidated solution for the

collection, analysis, reporting, and managing of all the telecommunication and data traffic

expenses. This provides a single point of reporting for the different telecommunication

and data devices and services, such as office extension, home extension, soft phone,

mobile phone, and data traffic service. All these are based on a single employee.

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Event Log Viewer

The PhonEX ONE system stores the most recent actions regarding the system use. It

shows when the system was used and who used it. The Event Log viewer is an effective

management tool based on the Microsoft Event Viewer, for system administrators to

easily observe and track any suspicious behavior.

Drill Down Reports

PhonEX ONE web-based drill down reporting features give users simple, flexible and

faster access to database information. The extensive reporting drill-down capabilities help

users to better monitor their summary report information. Once a report is produced,

administrator may drill into different hierarchies without needing to reproduce the same

report over and over again.

Monitor Status

Users and system administrators are able to view the system’s status online. The monitor

displays the real time status of the different system elements, providing information on

disconnects, errors, processes, and all other changes in the system. Whenever a problem

occurs, it is immediately shown on the monitor.

The Monitor is an essential tool to audit and control the system’s behavior and to observe

the system’s faults the minute they happen. Some of the statuses shown are: Data

sources, Data process, Scheduler, New Trunk Groups etc.

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System Security

Management, Control and Security

PhonEX ONE is designed to enable a smooth and easy management and control over the

system. PhonEX ONE controlling entity is the Administrator. The Administrator manages

and controls all the system’s users throughout the entire organization. PhonEX ONE

enables the following abilities:

System’s rules may be configured only by the administrator, having

view/edit/delete permissions.

Administrator may manage and restrict users from having certain privileges..

Users have their own privileges and security groups. Sensitive features can be

disabled for selected users.

Administrator is provided with full control for managing users easily. Using an

online view of each of the users’ status, each change in any of the tables’ status

(add, remove, import) is immediately written into the system log event and

generates a detailed audit trail. Support for unlimited levels of web users

accounts to accommodate complex organizational and business models. This

ability makes it easier to define and manage accounts or P&L (Profit and Loss)

units by allowing an unlimited hierarchy within the organization’s structure and

an unlimited number of system rules allocated to users or user groups.

This ability suits not only large enterprises, but also SMEs with a complex

hierarchy of web users.

Web Security

The enhanced user security features make PhonEX ONE a perfect solution for the

enterprise. PhonEX ONE allows online users to access the system from a Web browser

anywhere. To maximize the access security, PhonEX ONE uses a Secured Socket Layer

protocol (SSL). This security protocol provides data encryption, server authentication, and

message integrity for a TCP/IP connection between the Microsoft Internet Information

Server service protocols (SHTTP) and the browsers. The scope of this technology includes

key exchange, encryption, message integrity and messaging support for authenticating a

remote party using a security model that is based on digital certificates and certificate

authorities. Certificate Authorities (CA) can either be a third-party such as Verisign or

Thawte, or exist internally.

Whether the CA exists internally or externally, its function is to serve as a trusted

authority that issues and verifies the validity of the digital certificate. The SSL on the IIS

web server platform provides secure end-to-end encrypted communications between the

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PhonEX ONE web server and the users’ Internet Explorer, which has built-in SSL

functionality.

In addition to the protocol level security, there are some more features that support the

security of the Web applications, such as:

Tiered security interface, which allows complete control over access rights.

Ann encrypted passwords, which consists of a minimum of 6 alphanumeric

characters.

Passwords are disabled after IX consecutive attempts; detailed log events are

generated, allowing the Administrator to easily track such attempts.

PhonEX ONE supports system segregation and security administration.

Database Security

All sensitive information and restricted data (such as customer passwords) are stored

encrypted in the database, since the Database security is one of the most vital

components of the overall security requirements. PhonEX ONE uses the Microsoft

Frameworks security functionality. Static password authentication information is

protected by cryptographic hash algorithms, safe from hacking or removal.

System Logs

The PhonEX ONE system stores the most recent actions regarding the system use. It

shows when the system was used and who used it. The Event Log viewer is an effective

management tool based on the Microsoft Event Viewer, a system administrator that can

easily observe and track the system’s suspicious behavior.

All-important operations performed by the user are logged. The term “important

operations” includes all logins, logoffs, failed attempts to provide the correct password -

that lead to account suspending, and operations dealing with the database

(insert/update/delete). The information in the log file will include the date/time, the IP

and the message about the operation performed.

The default log level is considered to be WARNING. The Administrator can change this

level. Only events of this level and up will be written in the log event. For example, if the

selected level is WARNING, the events with VERBOSE level will not be logged, while the

CRITICAL and WARNING ones will be.

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Mediation

Data Collection

The PhonEX ONE system is capable of collecting call records from an unlimited number of

data sources. The modular architecture gives the system the required flexibility, adjusted

to large enterprises with high Voice and VoIP Call Records volume traffic. The option to

increase the number of independent collector units enables PhonEX ONE to collect and

process a high volume of call records into the centralized database. Each CPS (Collecting

and Processing Server) is capable of handling (that is, both collect and process) ~30 - 50

data sources, depending on the total number of extensions and the call records load. The

average time for processing the call records is ~100 records/sec, meaning ~4,320,000

records/day.

The system saves data on calls that do not pass user-defined threshold requirements.

It is simple to change the threshold parameter and repeat the sorting.

Undefined lines (the result of different communication problems) are stored in a

separate file on a daily basis. This file is used to identify problems and is erased

automatically after several days (the amount of days is defined by the user).

Statistics are stored on data collection and percentage of calls that are below defined

thresholds as well as bad calls.

All these tools allow for absolute reliability and avoid data loss.

PhonEX ONE Collector

The PhonEX ONE Collector is part of the CPS (Collect and Process Server) and responsible

for configuring the system’s sites and data sources (DS). An option to install and

integrate the PhonEX ONE Collector on a separate server is recommended. The PhonEX

ONE collector, working in the background, is capable of transferring the usage records

files by using a FTP or TCP/IP protocol, Modem, Shared file, ODBC, HTTP, Syslog and

Radius. The key features of the PhonEX ONE collector are:

Password protected connection

File transfer recovery mechanism

Fully safe data transfer

Backup of transferred data

Comprehensive logging of the transfer sessions

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Figure 4 - General MultiSite Environment

The Collector enables configuration of several data sources within a single site, this

option enables support of special system configuration and much flexible options with

sites management.

Figure 5 - PhonEX ONE Collector

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Buffers

The common way of collecting the call detail record from a remote PABX site is by using

a local buffer; this buffer collects and stores all information until the collector initiates a

collection session and pulls down the records. Mind CTI recommends of using a 3rd party

vendor buffer - the Scannex Modem Buffers (http://www.scannex.co.uk) or the Scannex

Net Buffer. These buffers were found very reliable and with good resilience capabilities.

As an alternative solution, there is an option to use a PC with MIND CTI’s WinSite

software.

PhonEX ONE Network Receiver

PhonEX ONE’s Network Receiver mediation component is able to collect the different raw

calls data for each session and data source, aggregate and filtrate the different events

related to the same session from different sources, and transform them into valuable and

billable records. The PhonEX ONE is able to collect call records from different vendors and

sources, based on UDP, TCP/IP, TELNET, Syslog and RADIUS, within a single billing and

accounting system. Currently, the PhonEX ONE supports the AVAYA Reliable Session

Protocol (RSP), which is a unique tool for Mind CTI, Cisco Syslog and RADIUS, ALCATEL

IP OXE COLLECT and AudioCodes Syslog.

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Process

PBX Integrated

PhonEX ONE is easily integrated with all PBXs through the CDR/SMDR port or via network

connection. The exclusive system architecture allows for fast and easy installation and

configuration for each Call Detail Record (CDR) format provided by any PBX, including

multiple line call data records.

Major PBX vendors are supported, including 3Com, Alcatel, AVAYA, BT, Bosch, Cisco,

Ericsson, Lucent, Matra, Mitel, NEC, Nortel, Panasonic, Phillips, SDX, Siemens and others.

PBX CDR Data Interface

PhonEX ONE has a flexible interface to interconnect to PBXs. PhonEX ONE supports

unlimited number of CDR formats, includes several common default interfaces, uses

flexible user interface for easy definition or editing of CDR formats.

Rating

PhonEX ONE offers a flexible and powerful rating engine that allows enterprises unlimited

number of rating schemes and billing plans. Administrators can set different tariffs for

individual trunks or trunk groups and update system with future tariffs changes and

updates. The Charges feature enables the Administrator to define and maintain the

dialing prefixes for the system, define all the telephone companies (carriers) that work

with the organization, define a daily profile for each telephone company, specifying

telephone operation schedule (working days, non-working days and holidays), define

various day types that differ in charges, specify various tariffs (i.e. inexpensive, standard,

peak, international) for each telephone company, create a call destination list according

to various tariffs and call destinations and define prefixes that are charged identically.

The costs feature allows different types of taxes to be defined. Taxes are charges that

are added on to the cost of the call, based on the calculated cost of the call.

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PhonEX ONE supports different methods of call cost calculation:

Charge Method Description

Charge by

Duration

Charge By Duration is used to describe Charge Rates that have

graduated fees based on the duration of the call. Additionally,

the duration of the call may be based on pulses or on length

(number of seconds).

Fixed Charge Tariff is based on a flat fee.

PBX Cost The cost will be send by the operator and will be available in

the CDR records.

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Heterogeneous Data Traffic Environments

Data networks of many enterprises are composed of different network elements and data

protocols. Collecting usage data from a network requires a sniffing capability as well as

additional interfaces with almost any device in the network, such as e-mail servers, proxy

servers, content and application servers and firewalls. Due to lack of standards, each

network element reports on usage events in a different protocol. PhonEX ONE relies on

the network element system logs and a 3rd party sniffer to collect and aggregate the

Usage Detail Record (UDR).

Data Collection

A communication infrastructure comprises numerous network elements such as switches,

routers, firewalls, Web servers, application servers and mail servers. These network

elements create a great deal of information in different formats that is either kept locally

or sent via different protocols to external systems. Various details are retrieved from the

network elements, reporting them to different layers of the IP stack. The IP network

sniffer, firewall, application and content servers supply information on the same data

session, each providing supplementary details. PhonEX ONE uses the aggregation results

of the IP traffic from different network elements, utilizing third party tools, such as the

Cisco Netflow collector aggregation tool. For batch-oriented collection, PhonEX ONE

utilizes SYSLOG, TCP/IP or file transfer protocols such as FTP.

Figure 6 - Network elements mediation

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Tariffs and Rates

Usage rates Most enterprises get a fix rate per month for Internet connection from their ISP. However,

enterprises would like to view the relative usage of their different hierarchy levels and groups

in the organization. There are several ways to rate the DATA traffic usage. However, there are two reasonable ratings methods:

Relative Rate - Monthly cost with the ratio part of the volume used by

user/department/unit etc. For example, if the fixed price of the organization is

10,000€/month, the volume of all packets sent (or any other volume) is 500Mb,

department A used a volume of 10Mb, its cost is 10/500*10,000 = 200€.

Volume Rate – Rating each instance per volume. For example, rating each mega byte

(without relation to the service type) for 0.10€, means that for a 500M bytes usage the

charge should be 500*0.10 = 50€.

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Reports

PhonEX ONE offers a series of advanced features that enhance and ease report

production and viewing.

Relative Dates

For user convenience, PhonEX ONE has an option to use date codes in both the Query

and Pre-defined Report options. For example, to produce a report on the previous

months telephone usage, –m in the From and To date fields should be entered in the

report dialog box.

Report Output Options

All reports has the option to be printed, emailed and saved as a Text file (*TXT), Word

document (*.DOC), Excel document (*.XLS), Acrobat Reader file (*.PDF), Web page (*.

HTML) and as a Rich Text Format document (*.RTF). In addition, a user-friendly interface

allows report formats to be created according to the requirements of various accounting

applications.

Multi Currency Capabilities

PhonEX ONE can be used in a global telecommunication environment since it allows

report generation in any currency as defined by the user. PhonEX ONE can configure

each site and tariff company with local currency parameters. PhonEX ONE can generate

reports in two currencies simultaneously (i.e. Euro and USD), fulfilling the Multisite

environment in different countries.

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Query Generator

The PhonEX ONE query generator is a fast and flexible reporting tool that allows the user

to create unlimited custom reports using the query tool. With the query tool the user

selects the data required, chooses how the data is to be sorted and summarized, and

selects the format of the report. Custom queries can be saved for future use. You can

define customized report layouts, selecting the fields and their length and position in the

page. This option, combined with the export mode, enables the user to export

information to any external system in any possible format.

PhonEX ONE - Standard Query

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Reports

The PhonEX ONE produces quick and clear reports on virtually every aspect of the

communications system, tailored to suit individual needs. PhonEX ONE provides with full

or partial monitoring capability of telephone, fax, and modem usage for the entire

enterprise. Whether required minute-by-minute updates, monthly reports, or data on

long-term usage patterns, PhonEX ONE supplies with this information. Reports can be

produced for any hierarchical level of the enterprise. PhonEX ONE supports unlimited

number of hierarchical levels. Reports are presented in tabular form, and summary

reports have a graph option.

What If... Report

The What If report allows the user to compare the real cost of selected calls with the cost

of the same calls as if they were made using an alternate carrier, or an alternate origin of

call. The user can see at a glance if it is cheaper to use a different carrier for certain calls

to a specific destination. The report displays the difference between the real cost and the

calculated cost for the selected carrier as a percentage. It lists the real cost of the call

alongside the cost according to the alternate carrier. PhonEX ONE can prepare a

summary report showing the call cost information for up to six different carriers

simultaneously.

Advanced Report Scheduler

The PhonEX ONE Scheduler allows queries and reports to be programmed to run at

specific times. The Scheduler keeps track of each task and generates the queries and

reports at the designated time. Can perform a task on a one-time basis, or schedule it to

run at regular intervals. The output of the task can be sent automatically to a printer, file,

or electronic mail.

Report Formats

The PhonEX ONE includes several pre-defined standard report formats often required by

a telecommunications manager. These reports were designed following close

consultation with customers. In addition, a user-friendly interface allows report formats

to be created according to specific user needs.

Predefined Reports

PhonEX ONE provides the following built-in, predefined reports to easily track

inappropriate telephone use. These reports are specially designed for accelerated report

generation using the system's intelligent database:

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• Summary.

• Summary for Projects.

• Overrun Calls.

• Top Extensions.

• Top Destinations.

• Cost Distribution by Department.

• Cost Distribution by Extension.

• Undefined Extensions.

• Extension Details.

• Undefined Accounts.

• Account Details.

• Account Summary.

Summary Reports

PhonEX ONE provides the user with a built-in tool for the easy generation of summary

reports. The user can generate a full summary in a matter of seconds for the complete

enterprise, or for any one of the enterprise’s departments or hierarchy levels. The

summary reports include fixed monthly costs for extensions and taxes as defined by the

user. Automatic distribution of summary reports via e-mail is available.

Summary Report for Projects

This report includes all telephone calls for a selected project. The report includes all calls

that are associated with extensions linked to a project. The user can generate a general

report for the entire enterprise, or specify a specific project.

Overrun Calls

This report provides up-to-the-minute information on the specific extensions that are

exceeding user-defined set limits.

Top Extensions

This report includes the extensions most extensively used in an enterprise. Calls are

sorted by duration and by cost.

Top Destinations

This report includes the destinations most extensively called in an enterprise. Calls are

sorted by duration and by cost.

Cost Distribution by Department

This report shows the percentage of total call costs as distributed among the different

levels of an enterprise, sorted by division and department.

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Cost Distribution by Extension

This report shows the percentage of total call costs as distributed among extensions

within a department. It also shows the percentage of total call costs as distributed among

destination types for a single extension.

Undefined Extensions

This report provides the user with a summary of the calls on all the extensions within the

system that have not been assigned to any department. This report is useful to find new

extensions installed in the IP PBX which have not yet been defined in PhonEX ONE.

Extension Details

This report provides a detailed listing of all the outgoing and incoming calls for a

specified extension. This report has several formats, including a letter format.

The letter format can be addressed to an employee, based on the associated

extension's information.

Undefined Accounts

This report allows the user to access a summary of the calls made on accounts that have

not been defined in the system.

Account Details

This report provides details of all of the defined accounts; the calls placed on every

account and a report about the budget of each account.

Account Summary

This report produces a summary of the activity of all defined accounts.

Monthly Activity

This report details call activity (cost, calls, and hours) per month, beginning with the last

month in report and going back a designated number of months. An average of the

months is listed.

ORGANIZATIONAL MONTHLY ACTIVITY

This report details call activity per month, beginning with the last month in report and

going back a designated number of months for each of the designated levels of the

report.

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PHONEX ONE MODULES

PhonEX ONE Traffic

The Traffic Module is a call accounting application designed to track daily call loads,

maximum call loads, and average call loads in the organizations over a designated period

of time. The Traffic Module is a stand-alone program that works in conjunction with the

PhonEX ONE Call Accounting System. In the Traffic Module, it is possible to obtain

detailed information on the traffic and load of calls in the telephone system.

The Traffic module’s query generator enables users to produce up-to-the-minute reports

on the organization’s telephone use. Regardless of the parameters or the sorting method

chosen by the users, they will get a report that analyses call traffic according to any

specified time segment. The Traffic Module allows the users to pinpoint and eliminate

problem areas that may be needlessly costing them money.

For each time segment in a designated time resolution, the Traffic Module reports contain

information on the number of calls begun, number of calls completed, average call

duration, average call load, and peak call load on the system. Whether the user needs

minute-by-minute updates, monthly reports, or data on long-term use patterns, the

Traffic Module allows them to tailor reports to suit their needs.

The Traffic Query functions can be used to produce four different types of reports:

Daily Traffic Reports

Peak Traffic Reports

Average Traffic Reports

Sizing Traffic Reports

In the Traffic reports module the user can construct customized traffic reports for

tracking down usage information, and save their custom traffic queries for frequent and

convenient use. The data is presented in tabular form, and some of the report options

allow analysing the information graphically, as well.

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Matrix QUERIES

The new Matrix Query reports including into the Traffic module offer users the

possibility to get a different view of the data already existing in the database,

displayed in a different format. The Matrix Queries can be used in order to

generate table-like reports, with summarized information for different

combinations of the system entities.

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PhonEX ONE Budget

The Budget Module is a stand-alone program that controls the budget allocation within

an organization. Usage thresholds can be set and alarmed if and when exceeded. Users

can also be notified as to percent of allocated budget used, for example, 50%, 75%

100% of the budget. On some PBX’s, exceeding the budget will prevent users from

placing calls (except for 911, 411/112 calls).

Four Budget Reports are available in the PhonEX ONE system:

Monthly Budget Summary

Device Budget Usage

Device Budget Exceptions

Letters for Device Budget

Monthly Budget Summary

This report gives a general picture of the budget usage split by months.

Device Budget Usage

The report displays information about the current budget for specific devices. The

information is a basic one, including total current budget and usage (value and

percentage).

Device Budget Exceptions

This report displays information regarding the exceptions within the current budget.

According to user’s selection, the report contains the devices that have exceeded the

current allocated budget and/or the devices that have no usage.

Letters for Device Budget

The report displays basic budget information for the devices in the filters, for the past

period selected; the current month may or may not be included. Depending on the report

format, some columns may or may not be displayed. This report includes only the months

on which there is no budget defined for the current device.

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PhonEX ONE Guard and Alerter

The PhonEX ONE Guard and Alerter provide sophisticated tools for fraud prevention,

alerting on phone misuse, budget surpass, possible toll fraud or other abnormal

behaviours within the organization.

The Guard module is necessary for monitoring the suspicious behaviour in the overall

network. Its main features are scalability, performance, enhanced security, and

enrichment of the rules and alerts definition. The user interface for the Guard module is

web-based and all parts of the Guard application are based on the MS-SQL database. The

Guard module also provides the capability to easily configure the alerts level and

destinations. The Alerts send SNMP traps to the Alerting Module. The key features of the

PhonEX ONE Guard are:

Web-based user interface

Easy way to track and navigate through the alerts using filters

Provides the reporting feature for all the alerts

Alerts on received signals from the Guard and Monitor

Applies the system’s user security rules

Designed to track and respond to all significant events that take place in the system, the

Alerter ensures that the system operators and administrators always have accurate,

real-time information at hand about the occurring problems so they can take suitable

decisions.

The Alerter module provides the capability to:

Create alerts

Receive signals from the Guard module

Map alerts with the received signals

Process the received signals and generate alarms based on the received signals

and mapped alerts.

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PhonEX ONE Hotel

The Hotel module is a standalone call accounting application (that works in conjunction

with the PhonEX ONE Call Management Solution) designed to keep track of phone usage

in hospitality environments (hotels) where the PMS software is either not used or used,

but without the ability to communicate with the PBX. The PhonEX ONE system acts either

as a PMS or as a mediator between the PBX and PMS, exchanging information and data

with both sides, in order to provide a complete picture of the system activity inside the

hotel and to allow almost complete control to the managers over the devices in all rooms.

PhonEX ONE Hotel allows defining multiple hotel rates per CDRs (in addition to the

existing rates), generating easy-to-read reports for billing phone usage,

blocking/unblocking devices on the PBX side, automatically transmitting call usage

information to the hotel’s PMS, creating profit/loss reports or operating with check-

in/check-out dates for rooms and displaying relevant reports for each hotel guest.

The Hotel Module provides five standard hotel reports:

Daily Activity

Profit And Loss

Device Calls

Room Calls

Guest Bill

Daily Activity Report

This report produces a daily summary for each device and can be used to summarize phone usage

over any designated period of time.

Profit and Loss Report

This report summarizes each destination type (local, long distance, etc.) and their respective

charges and costs. The amount of profit and percent of profit are displayed for each type of call.

Device Calls Report

The Device Calls report produces a detailed report of phone usage and charges for a designated

device over a given period of time.

Room Calls Report

This report produces a detailed report of phone usage and charges for a designated room over a

given period of time.

Guest Bill Report

This report produces an accurate bill for the guests that occupied different hotel rooms.

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Hardware & Software: minimum requirements

Single Server

The following recommendations are given in case of a topology of 1.000 to 1.500 extensions

Serveur PHONEX ONE Intel Xeon or equivalent 4 cores CPU with 3.66 GHz Intel processor

2GB RAM

Windows 2003 or 2008 R2 server (Standard or Enterprise Edition) 32 Bit or 64 Bit

+ IIS

Framework 4.0

Silverlight (optional for dashboard)

Microsoft SQL 2005, 2008 or 2012 or 2005, 2008 or 2012 EXPRESS EDITION R2

(SQL EXPRESS is limited to 1 CPU and has a maximum database size of 10

GB ) included on the

PHONEX ONE CD.

50 GB HDD

Port USB for the license key

Network 10/100/1000

VMWARE et Hyper-V Supported

Remarque: PhonEX ONE eXpress allows to store the SQL DB on a dedicated MS SQL Server provided by

the customer . This topology will :

Improve the performance

Improve the backup Data procedure already used by customers

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Multiples Servers

The following recommendations are given in case of a topology of 50.000 extensions and 3 servers.

DATABASE (MS SQL) Server – 1 server Xeon 4 cores CPU with 3.66 GHz Intel Processor

4GB RAM

Windows 2003 (R2) 32 bit or 64 Bit or Windows 2008 R2 server 64 Bit

Microsoft 2005, 2008 or 2012 Standard or Enterprise Edition 64 Bit

HDD 500 GB

Network 100/1000

Optical fibre card to connect to to external storage (option)

VMWARE et Hyper-V Supported

External Storage (Option) Dual controller with 1 GB Cache

8 x 72.8GB H.D 15.000 RPM

CPS Servers – 1 server Intel Xeon or equivalent 4 cores CPU with 3.66 GHz Intel processor

1GB RAM

Windows 2003 server (R2) 32/64 bit or Windows 2008 R2 server 64 Bit

HDD 300 GB

Network card 100/1000

VMWARE et Hyper-V Supported

WEB Server – 1 server Intel Xeon or equivalent 4 cores CPU with 3.66 GHz Intel processor

2GB RAM

Windows 2003 server (R2) 32/64 bit or Windows 2008 server R2 64 bit + IIS

Framework 4.0

Silverlight (optional for dashboard view)

HDD 200 GB

Port USB for the license key

Port Ethernet 100/1000

VMWARE et Hyper-V Supported

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Client Software Requirements

The following software items are needed to run the client portion of PhonEX ONE system

effectively. They are not provided as part of the licensing of PhonEX ONE or as a part of

the service contract with MIND CTI.

Windows XP Professional or later versions

Internet Explorer 8.0 or higher/ Firefox/Chrome/Safari/Opera

Optional Microsoft Office 2000/XP/2003 or later versions

Optional Adobe Acrobat Reader

Silverlight (dashboard view)