project managers are makers; change managers are shakers!

Download Project Managers are Makers; Change Managers are Shakers!

If you can't read please download the document

Post on 08-Jan-2017

675 views

Category:

Leadership & Management

2 download

Embed Size (px)

TRANSCRIPT

Title Slide

Project Managers are Makers!Change Managers are Shakers!Gail Severini & Alexander Stanisic

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page # Global Knowledge Training LLC1Course Title

Your Presenters

Alexander Stanisic@_sensemakingGail Severini@gailseverini

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page #Project Management and Change Management

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page #

Global Knowledge Training LLC3Course Title

Webinar ObjectivesYou will learn about:Similarities and differences between project management and change managementHow change managers and project managers come at the same goal of maximizing ROI for their organizations, but from different perspectivesWhen project managers are required to take on the role of change manager and why integration is unavoidable and expected

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page #

Global Knowledge Training LLC4Course Title

Polling Question: What Is Your Role?Project Manager?Change Manager?Business Analyst or similar?Change Analyst or similar?None of the above

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page #AgendaSimilarities and differences between project management and change management1Challenges and opportunities for project and/or change managers2 Conclusion and learning more3 Q&A4

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page # Project Managers are Makers

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page #Project Management Perspective

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page #Projects have been entirely about delivering project outcomes on time and on budget. This perspective has, for the most part, entirely ignored the underlying purpose behind any project to move the business forward. Its a subtle but important disconnect. If asked, how many executives would prefer a project manager who believes the end game is simply to deliver project outcomes, with no sense of context as it relates to business strategy, most people would tell you that a good project manager has strong business acumen, and is very capable of challenging project deliverables that seem misaligned to project objectives.

Global Knowledge Training LLC8Course Title

Project Management Perspective

We call them (human) resources, not people!We see deliverables, not business value!We speak about project outcomes, not business impact!We implement baseline!

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page #Projects have been entirely about delivering project outcomes on time and on budget. This perspective has, for the most part, entirely ignored the underlying purpose behind any project to move the business forward. Its a subtle but important disconnect. If asked, how many executives would prefer a project manager who believes the end game is simply to deliver project outcomes, with no sense of context as it relates to business strategy, most people would tell you that a good project manager has strong business acumen, and is very capable of challenging project deliverables that seem misaligned to project objectives. Global Knowledge Training LLC9Course Title

Project Management Perspective

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page #We Are Makers!We make things happen!We move project objectives toward reality!We DO the change!

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page #

We Are Makers!We make things happen! How?First, we make money! And stated objectives!With happy stakeholders

Project managers DO the change!

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page #What Change Managers Do?Project managers assumptions:

CommunicationsTrainingPeople

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page #Self-evident. Nothing wrong about the other peoples perspective. People do not practice according to formal definitions. Global Knowledge Training LLC13Course Title

Where is the Starting Point?Change Management?Project Management?

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page #Project Managers love to plan their work (and work their plan!)Change Managers love to Waterfall or Agile? Or somewhere between?

Global Knowledge Training LLC14Course Title

Change Managers are Shakers

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page #Change Management Perspective

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page #This probably looks like a similarity

Shared definition: current -> future state definition is important

However CMs look at this differently. We tend to come at it from a psychological perspective to think about how people move through change. More about that in a minute.

Consider a Customer Relationship Management system implementation like SalesForce. To a PM it might look like a systems implementation and we have reached the future state when the systems are working and the users are trained. However a CM looks at it differently we look at adoption both quantity and quality.

How many times have you implemented a system and no one uses it? Or, in a case, like this, users are compliant enough to input basic information but that has only limited value.

CMs think about how to change the way users think about the change to really understand the value for them. Global Knowledge Training LLC16Course Title

How PMs Think Users Feel About the Change What a great idea!Cant wait to get on that new thing!This is awesome!Some genius designed and implemented this wonderful solution!

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page #

Global Knowledge Training LLC17Course Title

How CMs Think Users Feel About the Change

Source: 5 Stages of Grief, Elisabeth Kbler-Ross 1969

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page #This is a foundational and generally accepted concept in CM. Change can feel like a roller coaster.

It was developed to better understand how terminally ill patients accept their diagnosis.

Naturally not all change is negatively perceived so this model does not apply to every thing but it gives you an idea. Some change is not considered great from the get go.

Sometimes employees are sceptical at best. Maybe they think oh my gosh, this completely changes my job (think replacing Lotus Notes with MS Outlook, or US Health Care reform going from a B2B to a B2C model) I dont know if I will be able to do that, what if I hate it

As a shakers CMs understand that leaders can help their people traverse these emotions. CM coach leaders on how to help their people.

Global Knowledge Training LLC18Course Title

The Theory Behind the Practice

HopeAnchored with the familiar

Burning PlatformDaryl Conner

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page #It begins with understanding that most of us human being prefer the status quo, sometimes no matter how difficult, because it is known.

Why do an abused spouse stay in that situation for what seems so long? Much research has been done on this and not to over simplify a very complex issue, but it partly comes down to known. We human beings are biologically wired (neuroscience is beginning to validate this) to prefer certain situations.

Think of it as we are anchored to what we know.

Another foundational concept you might hear is Kurt Lewins (1947) perspective that says we have to get people to unfreeze from their current state in order to change. Then we help them to refreeze in the future state. (this is somewhat problematic in todays world where change comes so fast that it seems like we never refreeze).

How do we get people to unfreeze? Fortunately the metaphors of fire and ice work Daryl Conners story of the burning platform. We have to give them a really good reason a case for change. But not a logically, ROI driven, business case. Rather WIIFM and what happens if we / I dont change. (actually DRC notes 4 types of burning platforms so before you throw away this idea check out the whole theory.

What keeps people moving forward? Again it is actually not bonuses (tho that doesnt hurt) rather it is hope. Hope that the future will be better. Global Knowledge Training LLC19Course Title

Sounds Great in Theory What About Practice? We engage people!We help manifest business value!Focus on people and interactions

We help leaders change first!

2015 Global Knowledge Training LLC. All rights reserved.5/28/15 Page #Its not about broadcast communications which is all about telling. Yes, people need to know whats going on but often in organizations today there is so much change that all the announcements become noise. No one can read that much that fast and do their work.

Its not about training yes we need training but have your heard about the knowing doing gap? Many of us know how to eat responsibility and to exercise but we dont why? Telling and training will not move us.

How are you moved? What about when someone says what do you think?, how would you do this? This is the beginning of collaboration and co-creation.

Something very powerful happens here that shakers understand we give people back some control.

Yes, this is a