public relations activities...public relations activities - improving customer service-2009.11.30...
TRANSCRIPT
Public Relations Activities - Improving Customer Service-
2009.11.30 Naoko Okamoto
Public Relations and Service Section General Affairs Division
Bureau of Sewerage Tokyo Metropolitan Government 1
Earth-kun (The character of Bureau of Sewerage)
Hello!
2
1.General Public Relations Activities
2. Individual Public Relations Activities
3. General Q & A
<Contents>
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(1) Campaign
1.General Public Relations Activities
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Oil Free Sewers! Campaign
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Oil Free Sewers! Campaign
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Oil Free Sewers! Campaign
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Oil Free Sewers! Campaign
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Oil Free Sewers! Campaign
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Oil Free Sewers! Campaign
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Strengthen countermeasures
against floods Campaign
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Strengthen countermeasures
against floods Campaign
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(2)Using the Mass Media
1.General Public Relations Activities
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Using the Mass Media
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Using the Mass Media
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(3)Education
1.General Public Relations Activities
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Catered lessons
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Catered lessons
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Summer Vacation Project Help
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(4)Website
1.General Public Relations Activities
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Website
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“Tokyo Amesh”
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(5)Facility Tours
1.General Public Relations Activities
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Facility Tours
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(6)Public Relations Activities
Of Events
1.General Public Relations Activities
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Public Relations Activities of Events
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Public Relations Activities of Events
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Public Relations Activities of Events
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(7)Publications
1.General Public Relations Activities
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Publications“News about Tokyo’s Sewerage System”
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Publications“Sewerage in Tokyo”
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Publications
“Diet Recipes”
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No Oil Down the Drain
= Less Oil Cooking
=Healthy = =
With this concept in mind, the bureau has put
together “Diet Recipes” that seek to give info-
rmation to customers how to prepare comm-
on meals with less oil. The recipes can even
be prepared so they have fewer calories! Le-
ss oil and fewer calories make for a healthy
and “Sewer-Friendly” lifestyle option for meals.
Diet
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(8)Producing PR Movies
and lending
1.General Public Relations Activities
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(9)Place to learn about the
Sewerage
1.General Public Relations Activities
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“Rainbow sewerage pavilion”
(“Niji-no gesuido kan”)
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(1)Presentation Meetings
about Sewerage Works
2.Individual Public Relations Activities
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Presentation Meetings about
Sewerage Works
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Presentation Meetings about
Sewerage Works
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(2)PR Bulletin Boards
2.Individual Public Relations Activities
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PR Bulletin Boards
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PR Bulletin Boards
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(3)Events Sponsored by the
Sewerage Office and the
Water Reclamation Center
2.Individual Public Relations Activities
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Events Sponsored by
the Water Reclamation Center
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Events Sponsored by
the Water Reclamation Center
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Events Sponsored by
the Water Reclamation Center
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(1)Sewerage Monitoring
System
3.General Q & A
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Sewerage Monitoring System
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Sewerage Monitoring System
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(2)Questionnaires Distributed
at Events
3.General Q & A
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Questionnaires Distributed at Events
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(3)Committee to Promote
Customer Service
3.General Q & A
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(4)Introducing a Sewerage
Support System
3.General Q & A
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Sewerage Support System
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Thank you for listening.
2009.11.3060