r-16-089 movistar portabilidad post out claro - in
TRANSCRIPT
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
1/46
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
2/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
AO DE ALTA
2,15-2,16 '( 1/ 1/ 17 1 1 17 14 17 2/ 24B
4 31B
16C
5,
, 1/B
, 5, 14 21 27D
22D
21 7 17 17 1 25 16 2CD
1/ 11 14 1,, , , 2 1BD
6 11 7
2,13-2,14 *+ 43 43 55CD
4C
21 31 4/C
46C
2/ 3/ 53A
46 46 25 25 43 5, 5, 45 42 27 45 53A
45 5, 33 52A
35 46 26 52A
5,A
46A
, 1,, , 43 44 33 42
2,12 o aes +& 3/ 3 2/ 32 6,AB
52A
3/ 37 44 3/ 42 23 3/ 25 75 3C
5, , 41 37 46 34 26 4/C
33 5,B
3, 4, 3/ 45 3, 3 41 , , 1,, 36 5, 56 51
rueba.e "&8a?@16)- 545= (#>?@2,,) oum&a.e arabe
2
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
3/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
ARPU
56 soes o me&os $, 3, 22 26 24 23 34 17 2/ 33 2 21 15 2, 25 1,,AB
25 5, 1,,A
2, 2 73BCD
25D
12 6 33 2 23 35 23 1,, , , , 41B
15 3,B
25 25 33 27
Ms .e 56 soes %as#a/5 soes $) 24 25 41BD
1/ 2/.
1, 24 27 21 26C
25 / 24C
75AC
, 25C
5, , 23 26 22 37D
21 13 17 2 1 2 7 31 2 3 , 1,, , , 24 3, 1 24 25 33 27
Ms .e /5 soes %as#a11,soes
$* 23 24 16 2/ 3, 17 24 26 1 1 32 31 26BC
, , 24BC
, , 23 25 5 2,A
56ABDE
22A
17 24 23 15 27A
, , 1,, , 15 2/ 24 24 2/ 11 24
Ms .e 11, soes $, 22 2 17 31A
1 3/A
35B
1 2/ 26 23 46 3,BC
, , 26BC
, , 34B
2, , 17A
12A
5/ABC
33 25 27 2, 2/ , , , 1,, 2, 2/ 27 27 22 22 22
Me.a (,1$ /,3 ,A
754 1A
/5 /5 3B
/14 /64 /25 / 1,56A
1/BC
54/ 337 /71BC
511 275 55B
7/ 461 77,A
,2AB
1177ABC
//1 /53 /7, 76, /5A
3/4 715A
7AB
1366ABC
731 1/A
/61 /5 ,3 764 /75
rueba.e "&8a?@16)- 545= (#>?@2,,) oum&a.e arabe
3
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
4/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P$1G34ero
Mujer ** 1,, , 55C
42 35 3/ 44 44 42 42 44 62 41 5, 5, 43B
, 1,,A
44 43 57D
47 3/ 36 33 4 4 4 4 36 4 6 52 43 43 37 44 44 43 47D
31 22 2
Hombre ), , 1,, 45 5/ 65A
62 56 56 5/ 5/ 56 3/ 5 5, 5, 57C
1,,A
, 56 57 43 53 62 64A
67 5 6 5 6 64 5 4 4/ 57 57 63 56 56 57 53 6 7/ 71A
rueba.e "&8a?@16)- 545= (#>?@2,,) oum&a.e arabe
4
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
5/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P+1E5a5
17-24 $, 32B
2, 1 ,, , , , 32C
25 16 2/ 23 15 2C
25 , 26BC
, , 2/ 24 11 35AD
35AD
15 5, 24 27 3 1 24 26 43CD
17 17 24 33C
1/ 2BD
14 11 13
25-35 *+ 41 44 , 1,, , , 46 41 42 41 45 46 4, 25 75 42 5, 1,,A
42 4 3 54 3 3/ 45 33 3 4 6 35 4 5 4, 3, 5,B
51B
44 4 35 44 3 33 3/
36-45 '& 15 22 , , 1,, , 13 1 2/ 1 15 3/ 1C
5,
, 1C
5, , 1 / 1 16 16 15 27 17 1 1 27 1 6 17 21 24 14 2, 3,B
16 31 22 2
46 aos ams '+ 11 14 , , , 1,, / 15 14 12C
16C
, 13B
, 25 13BC
, , 12 13 1E
11E
12E
13E
, 17 7 15 17B
5 1 B
12 17 11 17 33 2,
Me.a +'1& 3,/ 327 211 21A
31AB
52,ABC
2/ 323 34,A
313 32/ 32/ 313 34, 373 31/ 37, 31, 316 321 352BE
3,2 2 336BE
267 332 3,/ 315 32, 336B
2// 316 334B
315 22 351B
3, 352A
3/4A
35A
rueba.e "&8a?@16)- 545= (#>?@2,,) oum&a.e arabe
5
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
6/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P,16C784to" !el7lare"9l:4ea"/!;
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
7/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P16De?73o
CLA0 '-- 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,,
M0:"TA '' 12 5 11 21 14 12C
1,C
, C
25 , 11BC
, , 13 1E
6E
6 15E
, 11 1, 7 12 11 11 12 7 1, 13 , 47A
7/A
53A
E+TEL * 1 7A
5 3 5 7 1 6 5 5C
4 , 5BC
, , 4BC
, , 4 4 3 1 12E
6E
, 5 4 7 3 3 5 4 5 , 7A
3 , 1A
33A
22A
BTEL - , 1 , , 2 , , 1 , 1 , , , , , , 5, , , 1 3 , , , , 1 , 2 , 2 , , , , , 1 , 3 , 2
.
Caro () , /2 , /7 /4 76 /5 /6 /6 /4 /6 1,,AB
/7 75 1,,A
/6 5, 1,,A
/4 /7 76 3AD
/5 /1 1,,ABCD
/3 / 7 /4 / 6 /6 /4 /5 /6 3 /5 /3 1 ,,BCD
31 11 27
CaroMos#ar '- 1, 5 1, 17 14 7 11C
1,C
, /C
25 , 1,BC
, , 12 / 1CE
6E
3 13CE
, 11 7 1, 11 11 / 7 / 13 , 47A
56A
4A
CaroEe * 1 5a
5 2 5 3 1 4 5 4C
4 , 4BC
, , 4BC
, , 3 4 3 1 4 , 5 2 7 2 3 5 4 2 , 5A
3 , 1A
11 1/A
CaroEeMos#ar ' , 2 , 1 , 3 , 2 , 1 , , 1 , , 1 , , 1 1 , , 3 1 , , 2 , 1 , , , 3 , 2 , , , 22 4
CaroB#e - , 1 , , 2 , , 1 , 1 , , , , , , 5, , , 1 3 , , , , 1 , 2 , 2 , , , , , 1 , 3 , 2
rueba.e "&8a?@16)- 545= (#>?@2,,) oum&a.e arabe
7
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
8/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P(16@73t?@2,,) oum&a.e arabe
/
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
9/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #O?@2,,) oum&a.e arabe
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
10/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #O?@2,,) oum&a.e arabe
1,
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
11/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$* &( '$, )( &) *$ $& - ''$ *$ '+( + '+ '(' * * $$- $ $ &+ '+' +, (+ ++ ,, , '-$ '$$ )+ '' ) )) )+ )& *- & ( '($ +* ( *$
P&16C78l e" "7!el7lar
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
12/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$+ & '$, )( &) *+ $ ,& ''$ *$ '*- - '+ '( * * $'& $ $ &- '++ +, ($ +* ,) , '-' '$$ )* ',& ) )* )* )( *- &) (( '($ ++ ( *'
P'-1Delo" !el7lare" ?7e
Caro-os#$ao '-- 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, /3 1,, 1,, 1,, 1,, 1,, / 1,, 1,, 1,, 1,, 1,,
Caro-re$ao - , 1 , 1 , , 1 , , , 1 , 1 , , , , , 1 , , , , , 17 , 1 , 1 , , , 2 , 1 , 1 , , ,
rueba.e "&8a?@16)- 545= (#>?@2,,) oum&a.e arabe
12
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
13/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P''16e" 7"te5 t t7lar5ee"ta l:4eae" 5e!rlal:4ea e"t8 a "74o=re>
CLA0 ( 75 /, 5 7/A
3AB
,A
75 /, 77 75 /1 /5 76 75 75 77 1,,A
1,,A
/5B
72 /4 72 71 /4 /3 7/ 77 /, 77 //BC
6/ 67 /6BC
73 72 /5B
75 /6 / /7
M0:"TA ( 6 1, 3 / 17 11 7 7 11C
5C
, 7C
25 , BC
, , 1, 7 1BE
5E
6 E
, 1, 7 7 7 / 7 7 1, , 33A
7/ABD
42A
E+TEL + 1 4 2 2 5 3 , 5AC
, 4BC
, , 3BC
, , 3BC
, , 2 3 3 1 3 4 , 3 2 2 3 2 5 , 3 , 4A
2 , 11A
22 13A
BTEL - , 1 , , 2 , , 1 , 1 , , , , , , 5, , , 1 3 , , , , 1 , 2 , 2 , , , , , 1 , 3 , 2
+o +&u&a $$ 25 2, 41BCD
21C
7 1, 24 2, 23 24 1 15 24 25 25 22BC
, , 14 2/A
16 2/ 2 15 17 21 23 2, 23 12 3,AD
33AD
14 27 27C
15 25CD
14C
, 11C
.CLARO
Caro-os#$ao 75 7 5 77A
3AB
,A
73 /, 77 75 7 /5 75 75 75 77 1,,A
1,,A
/4B
72 /4 72 71 /4 67 7/ 77 /, 76 //BC
6/ 67 /5BC
73 71 /5B
75 /6 / /7a
Caro-re$ao * 3 4 , 4A
2 1, 3 4 2 3C
5C
, 3BC
, , 4BC
, , 4 3 5 2 , 4 17 4 3 4 3 7 2 2 3 2 5 2 1 14A
22 16A
.MOVISTAR
Mos#ar-os#$ao ) 3 7 2 6 7 7 7 5 2 7C
3 , 4C
25 , 5BC
, , 6 4 / 4 3 7E
, 5 6 4 6 2 7 6 7 2 6 6 , 1A
56AB
27A
Mos#ar-re$ao + 3 3 2 2 2 1, 4 2 5 4C
3 , 3BC
, , 3BC
, , 3 3 11E
1 3 1 , 5 2 4 3 7 2 2 2 5 1 5 , 14A
22 16A
.ENTEL
Ee-os#$ao $ 1 3 2 1 5 3 , 4AC
, 4BC
, , 3BC
, , 2BC
, , 2 2 , 1 3 4 , 2 2 2 2 , 5 , 3 , 4A
1 , / 22 11A
Ee-re$ao - , 1 , 1 , , , 1 , 1 , , , , , , , , , 1 3 , , , , 1 , , 1 2 , , , , , 1 , 3 , 2
.BITEL
B#e-os#$ao - , 1 , , 2 , , 1 , 1 , , , , , , 5, , , 1 3 , , , , 1 , 2 , 2 , , , , , 1 , 3 , 2
rueba.e "&8a?@16)- 545= (#>?@2,,) oum&a.e arabe
13
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
14/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P'$1D:a=e el a"to 5ee"tal:4ea a la ?7ee"tolla=a45o lo
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
15/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P'+16 e"ta l:4ea "e=
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
16/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P'*16De?73o
Mos#ar '-- 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,,
rueba.e "&8a?@16)- 545= (#>?@2,,) oum&a.e arabe
16
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
17/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P'*1'16 !7845o "7l:4ea era5eMo0"tar5e?73
os#$ao '-- 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,,
rueba.e "&8a?@16)- 545= (#>?@2,,) oum&a.e arabe
17
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
18/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P')16CH=o !al!ar:a "740el 5e "at"a!!H4!o4"7o
1 -To#amee &sa#s8e%o ( / 3 1, 1, , , 44AB
7 15 / 25 25 BC
, , 6 1, 14E
7E
12E
6E
, 16B
2 11 / 1, 7 7 17B
4 6 11 7
2 * 4 3 2 5 2 3 , , 1AB
4C
4 , 3BC
, , 4BC
, , 1 5 / 1 3 3 17 6 2 5 3 7C
5 , 2 1, 2 2 4B
, 11 2
3 * 4 3 3 1 7 7 , , 1AB
2 5 / 4BC
, , 4BC
, , 4 3 5 2 3 4 , 5 2 4 3 2 2 4 7 , 3 6A
3C
/ , 7
4 * 1 5a
3 2 D
, , , 1AB
4C
4 , 4BC
, , 4BC
, , 4 3 , 4 3 6AE
, 7B
1 7 2 5 2 2 5 2 3 5 4B
, 11 2
5 '& 23 15 12 1 21 2/ , 37AC
, 2,C
1C
, 16B
, 25 1/C
5, , 13 22 35BD
16 21 12 17 23 15 22 17 2/D
14 24D
/ 27 1/ 15 17 2/ 11 24
6 '+ 12 14 16 11 12 17 , 27AC
, 14 1, 23 15BC
, , 13BC
, , 13 13 3 1AE
15AE
, 1, 16 11 14 5 16 1A
14 15 13 13 15BCD
6 , 4
7 '( 15 2, 21 1/ 1 14 , 36AC
, 1/ 21 / 1B
, 25 1/BC
, , 1 1 7 14 22 1/ 15 33 1 1 7 25 16 22 23 11 15 5 21A
2,A
17 22 22 22
/ $- 21 2, 2D
1 1 1, 65BC
, , 21 16 3/ 21 75A
25 1 5, 1,,A
25 17 11 23 12 25a
33 1, 2A
7 24A
14 23 1 25 15 21 22 2 2 11 22 13
) 5 5 3 /C
, 7 17BC
, , 3 1, / 5BC
, , 5BC
, , 6 4 3 2 12E
7E
, , 1,A
, 7A
2 5 7 7 2 C
2 5 6 11 7
1, -To#amee sa#s8e%o , 5 6 7 7 2 3 1/BC
, , 7C
4 , 5BC
, , 6BC
, , / 4 / 4 6E
, 5 6 7 5 5 2 6 1, 7 4 7 4C
14C
, 11C
.
ALTA (/-1,) +' 31 31 4,C
34 21 21 1,, , , 3, 3, 46 31 75a
25 3, 5, 1,,A
3b
26 22 2 32 3 33 15 45A
15 37A
21 3, 31 42A
24 35 31 31 31 33 31
MEDA (5-7) )- 51 4 4/ 47 51 5 , 1,, , 52 4 31 5,B
, 5,b
5,C
5, , 45 53 51 57 47 42 5, 52 4/ 5/ 47 55.
54 54 37 46 53 4/ 4 56 33 51
BA!A (1-4) '& 1/ 2, 12 1 2/a
21 , , 1,, 1/ 21 23 1 25 25 1BC
, , 16 21 27 14 21 1 17 33B
7 27 16 24 16 15 2, 2B
12 22 1 14 33 1/
Me.a ,1' 5 61 66CD
61 55 56 /5BC
6,C
21 61 6, 61 61 63 53 6, 65 /,A
65B
5/ 52 62 61 63A
62 51 6A
55 62A
55 61 61 65A
51 65A
6, 6, 64 57 62
rueba.e "&8a?@16)- 545= (#>?@2,,) oum&a.e arabe
1/
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
19/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P')1'16CH=o !al!ar:a "740el 5e "at"a!!H4!o4"7o
1 -To#amee &sa#s8e%o - 1 , , , 2 , , 1 , , , / 1 , , , , , , 1 , , , 1 , , 1 , 1 2 , , , , 1 , 1 , , ,
2 ' 1 2 , 2 2 , 1 1 2 , , 23ab
2 , , 1 , , , 2 , 1 , 3 , 1 2 2 1 , 2 2 2 , 1 2 2 , , ,
3 $ 5B
, 2 3 2 , 4 , 5 , , 3/AB
3BC
, , 2BC
, , 1 3 , 2 , 4 , 2 2 2 2 2 , 2 5 5 2 1 3BCD
, , ,
4 $ 1 2 2 1 5 , 3 2 , , , 31AB
2 , , 2BC
, , 2 1 , 1 3 1 17 1 2 , 2A
, , 4 3 5 2 , 2BCD
, , ,
5 7 / 3 5 14 11 4 12 , 23AC
, 7B
, 25 7B
, 5, 1, 6 11E
7E
15E
3 , 6 7 7 7 7 2 / 7 / 11
6 6 / 5 7 7 1, 7 7 7 , 22AC
, /BC
, , 7BC
, , 6 3 7E
3 12E
, 6 , A
5 4 13 7 , /A
A
7 / 11
7 '( 1 16 21 1/ 14 17 13 21 16 , 55AC
, 1B
, 25 1/BC
, , 1/ 17 11 1/ 2a.
12 5, 17 1/ 16 1/ 12 21 22 15 5 22A
1/A
1/C
1C
, 16C
/ +* 37 32 43 33 3, 2/ 37 35 3, 55BC
, , 33 5, 25 34 5, 5, 32 36 3/ 33 35 36 17 35 34 4, 33 31 41 31 34 51BC
3, 32 35 33 33 33
'( 16 1 22 14 1 17 14 21 14 2/BC
, , 1C
25 , 1/BC
, , 2, 16 11 22 12 1 17 17 1 2, 17 21 21 11 17 12 1 1/ 17 1 22 2,
1, -To#amee sa#s8e%o '- 6 13 2 12A
14A
14 1, 14 16BC
, , / 25 25 1,C
5, , / 12 27BCDE
/E
3 7E
, 13 / 11 1, 1B
4 7 1, 2,B
5 11 11 22 13
.
ALTA (/-1,) ,$ 6, 64 67 6, 63 5 61 65 5/ 1,, , , 5 1,,A
5, 62 1,,A
5, 6, 63 76CE
63 5, 63 33 64 6, 71 5 71C
66 5, 61 /3BC
54 61 61 64 7/ 67
MEDA (5-7) +$ 32 32 2 34 26 41 31 32 35 , 1,, , 34B
, 5,b
32B
, 5, 37 2 24 33 47A.
27 5, 32 32 25 34 26 32 43 2 7 4,A
35A
32 36 22 33
BA!A (1-4) , / 4 3 6D
12D
, / 4 7 , , 1,, 7BC
, , 6BC
, , 3 7 , 5A
3 1,A
17 4 7 4 6 3 2 7 1, 1, 6 3 7BCD
, , ,
Me.a 1) 73 77 77 75 74 77 73 77 74 /6BC
63C
2 74 //A
75 75 , 65 76 75 /2CD
76 73 73 7, 77 74 7/ 75 7C
77 72 74 /, 73 76 75 7/ /1 7
rueba.e "&8a?@16)- 545= (#>?@2,,) oum&a.e arabe
1
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
20/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P',1C7a4 5o !a=H 5eo
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
21/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e#Ca=H 5ee?7?@2,,) oum&a.e arabe
21
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
22/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P'1'16De?73=ar!a e" ele?7
"amsu& + 4, 34 31 4, 3, 4/ 34 4, 35 43B
26 3/ 41C
25 , 3/BC
, , 41 34 27E
47ACE
1/E
43CE
, 3 / 3 6 33 3 / 3/ 2 37 44 3 35 3 37 36 44 3/
%o&e +$ 35 3, 41bD
26 42.
21 37 33 23 26 42A
46 37C
25 , 33BC
, , 3, 34 / 27A
62ABD
36A
5,A
31 33 24 35 17 3/A
41A
34A
22 35 34 34 2/ 22 27
LF '$ 5 17A
12 11 12 14 14 16 11 14 / 1,C
25 , 11C
1,,A
, 11 13 1 1, 12 33 1, 14 1/ 1, 1/ 7 14 12 15 / 12 14 11 13
HuaIe ) 3 7 3 6D
D
, 4 4 12 6C
4 , 4 25 25 5BC
, , 5 5 5 5E
3 7E
, 7 4 7 5 2 11AD
7 2 1, 4 5 4 11 11 11
"o&; G$era + 2 4 3 2 2 7 4 2 5 2 4 / 2BC
, , 3BC
, , 3 3 3 2 3 4 , 2 4 2 3 2 , 6 5 2 4 2 4BCD
, , ,
Aa#e $ 2 2 , 4AD
2 , 3 3 , 3C
1 , 1 , , 2B
, 5, 1 3 11CDE
1 , , , 2 2 2 2 BCD
, , , 5 1 2 2C
3 , 2
HTC $ 1 2 3 2 , , 1 2 2 1 3 , 2 , , 2BC , , 3 1 , 5ACDE , , , 2 2 4 1 5 2 , , 2 2 1 2BCD , , ,
Mo#oroa $ 4B
, 2 2 , 3 , 2 5 2 1 , 1 , , 2BC
, , 2 1 5 1 3 , , 3 1 2 2 3 2 2 , , 2 2 2BCD
, , ,
+oa ' 3 , , 1 , 7 , 3 , 1 1 , , , 25 1 , , , 2 / , , , , 2 1 2 1 5 , , , 2 1 1 1 3 , 2
JTE ' 1 2 3 , 2 , 1 2 , 1 1 , 2 , , 1 , , 2 1 3 2 , , , 2 1 4 1 2 2 , 2 , , 3 1 3 , 2
0#ros $ 3 2 , 5ACD
, , 1 3 2 3C
1 , 1 , 5,ab
2B
, 5, 1 3 11BCD
, , , 17 2 2 4 2 BCD
, , , 5 1 2 2 3 11 4
rueba.e "&8a?@16)- 545= (#>?@2,,) oum&a.e arabe
22
Total GNERO RANGO DE EDAD SATISFACCIN SATISFACCIN TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CI CARGO FIJO ACTUAL MALA PLANEADO ARPU AO DE ALTA CONVIVENCIA
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
23/46
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e#Ca=H 5ee?7
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
24/46
PROVEEDORANTERIOR PROVEEDORACTUAL PROMOCIN EXPERIENCIACON MOVISTAR
CAMBIODE OPERADOR
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e#Ca=H 5ee?7?@2,,) oum&a.e arabe
24
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
PLANEADOCAMBIO
ARPU AO DE ALTA CONVIVENCIA
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
25/46
CON MOVISTAR DE OPERADOR
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e#Ca=H 5ee?7?@2,,) oum&a.e arabe
25
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
26/46
CON MOVISTAR DE OPERADOR
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P'(1'16El e?7
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
27/46
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
TERMINALACTUAL
"mar#$%o&e &( / / 1,, 7 / 1,, 6 1,, / 1,, 1,, 1,, 75 1,, , , 7 / 1,,A
1,,A
1,,A
1,,A
/ / / 5 / 1,, 1,, / / / 7 1,, /
'ea#ure$%o&e ' , 2 , 1 2 , 1 1 , 1 , , , , , , 1,, , 1 1 5 , , , , 1 1 2 1 2 2 , , , 1 1 1 3 , 2
Bso ' 2 , , 2 , , 3 , , 1 1 , , , 25 , , 1,, 2 , 5 , , , , , 2 , 1 3 , , , 2 1 , 1 , , ,
rueba.e "&8a?@16)- 545= (#>?@2,,) oum&a.e arabe
27
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
28/46
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P$'1'1De lo" "7e4te"=ot0o" ?7ele0o a=e4!o4ar!78l/e"2=ot0aro4"7 !a=o 5eo6Al74a otra raH4>
E$reo .ee9u$o + 3/ 35 4/B
2/ 44 31 4BC
34 23 33 44 31 45C
5,
, 37BC
, , 43 32 / 3,A
41A
54AB
/3ABC
35 3/ 22 41A
24 34 41 47A
22 42A
3/ 3 25 33 27
Lao8er#a$romo
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
29/46
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P$'1$1 5ee"a" rao4e"!78l 5r:a ?7e7ela?@2,,) oum&a.e arabe
2
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
30/46
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P$'1+16Claro leore!Hal74a
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
31/46
( )Mujer
( )Hombre
( )17-24
( )25-35
( )36-45
( )46 aos ams
( )ALTA
( )MEDA
( )BA!A
( )ALTA
( )MEDA
( )BA!A
( )"mar#$%o&e
( )'ea#ure$%o&e
( )Bso
( )"mar#$%o&e
( )'ea#ure$%o&e
( )Bso
( )"*
( )+o
( )7, soeso me&os
( )Ms .e 7, soes%as#a1,, soes
( )Ms .e 1,, soes
%as#a13, soes
( )Ms .e
13, soes
( )+o
$resa
( )"*
( )+o
( )"*
( )+o
( )56 soes o me&os
( )Ms .e 56 soes %as#a/5 soes
( )Ms .e /5 soes %as#a11, soes
( )Ms .e 11, soes
( )2,15-2,16
( )2,13-2,14
( )2,12 o aes
( )1 *&ea
( )2 *&eas
( )3 *&eas
( )
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P$$16CH=o "ee4terH 5elaoerta9
E e&.aso8&as .eo$era.or
+ 45B
31 31 41 3, 4/ 41 36 35 3 34 3/ 35 75 75 37 5, 1,,A
32 41 54DE
4, 41 25 17 3/ 37 27 41 45D
36 43 27 3 35 4, 3/ 31 56 36
Amos 8amares oeas ' 23B
13 21 15 16 17 11 1/ 26 2,C
15C
, 15 25 25 17C
5, , 14 1 32CD
1/ 12 17 21 14 2, 16 24 14 17 14 24B
23B
17 1 11 1/
'aeboo TI##er '* / 1A
1D
15D
12 3 15 13 14 17 1, / 16BC
, , 14BC
, , 1/ 11 5 11E
2ABE
16E
, 13 15 2, 12 5 2,A
15 17A
12 1C
13 1 11 1/
E&a$&aIeb.e m&ueoo$era.or
'* 7 1A
16 14 12 1, 1/C
14C
5 14 12 15 16C
25 , 14BC
, , 14 13 5 6 15 25AB
33 11 16 13 14 3 16A
13 22A
7 1/ 11 15 / 11
&e&.e.or o oa#< $or#e8o&o
( 7 3 1, 7 1, 7 / 6 11 15 7BC
, , /BC
, , 15B
3 , /AE
6 13AE
, 7 7 / 4 7 12 12 7 7 7 14 11 13
Tees
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
32/46
Mujer Hombre 17 24 25 35 36 45 46 aos ams ALTA MEDA BA!A ALTA MEDA BA!A "mar#$%o&e 'ea#ure$%o&e
Bso "mar#$%o&e 'ea#ure$%o&e
Bso "* +o 7, soeso me&os
Ms .e 7, soes%as#a1,, soes
Ms .e 1,, soes%as#a13, soes
Ms .e13, soes
+o$resa
"* +o "* +o 56 soes o me&os Ms .e 56 soes %as#a/5 soes Ms .e /5 soes %as#a11, soes Ms .e 11, soes 2,15 2,16 2,13 2,14 2,12 o aes 1 *&ea 2 *&eas 3 *&easMs .e u&a*&ea
Ba"e#CLARO leore!H al74a?@2,,) oum&a.e arabe
32
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure
%
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure
%
(C)Bso
(A)"*
(B)+o
(A)7, soes
(B)Ms .e 7, soes% # 1,,
(C)Ms .e 1,, soes
% # 13,
(D)Ms .e
13,
(E)+o
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
M . *
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
33/46
$%o&e $%o&e o me&os %as#a1,, soes %as#a13, soes 13, soes $resa Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P$+16E4?73l7ar;o el!a=o 5eo
Cero omerama *- 34 44 47 37 37 3/ 41 36 47 43 33 46 41 25 75 4,B
, 5, 35 43 43 4, 3/ 3 33 42 3/ 31 42 43 3 44 32 41 36 43 41 33 33 33
08&a ero .e a#e&
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
34/46
Ba"e#L7ar5e!a=o 5eo
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
35/46
Ba"e#L7ar5e!a=o 5eo?@2,,) oum&a.e arabe
35
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
36/46
Ba"e#L7ar5e!a=o 5eo
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
37/46
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P$+1'1'1 C7a45o ;o eltr8=te5e
"* '- 11 16D
/D
14D
, 11C
12C
2 11 15 12BC
, , 1,BC
, , 1 2 3 11 15 1, 17 5 1 5A
1, 1, 15 7 1 2 12 7 12B
3 11 4
+o (* 7 // 7/ /5 /1 7ABC
/, /3 1 /4 /5 77 /2 75 1,,A
/3 1,,A
1,,A
/5 /3 5B
/1 /2 /4 67 ,B
7/ /2 /4 // /4 74 // /, /, , /2 2 / 1
0#ra$erso&a%?o e #rm#e + 3 2 3 2 2 3 4 3 , 3C
3 , 3BC
, , 3BC
, , 1 4 3 1 3 4 , 2 3 5 2 , 5 4 2 5 3 1 3C
3 , 2
+o $resa * 7B
1 3 5D
2 , 4 2 7 4 1 / 3C
25 , 4BC
, , 2 4 , 7AC
, 1 17 3 4 4 3 2 2 7 3 2 5 2 4C
3 , 2
rueba.e "&8a?@16)- 545= (#>?@2,,) oum&a.e arabe
37
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
38/46
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P$+1'1$1 C7a45o ;o eltr8=te5e
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
39/46
POSTPAGO
P$*1A!t7al=e4te !784to e"el !aro o 5e"7?@2,,) oum&a.e arabe
3
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P$ 6@ 3t l
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
40/46
P$16@73ta4
De8amee +0reresar*a '- 12 1, / 12 14 6 7 26AB
12C
/C
, 25 5, 1,C
5, , 4 14A
24B
5 17 17B
4 15 1BD
5 13 3 1, 6 15 11 3 3 16
robabemee +0reresar*a ', 17 16 21 13 16 17 / 1A
23A
2, 11 / 15 25 25 16B
, 5, 1 14 16 24CD
1, 17 15 1/ 27B
13 17 25C
7 15 22 15 15 16 14 33 1/
robabemee "*reresar*a ,$ 64 61 62 66 6, 52 66 65 4 61 64 62 65 5, 25 62 5, 5, 6, 63 46 65a
71A
64 5, 64 6, 44 6/A
52 61 67 6a
61 66 5/ 66CD
53C
11 44C
De8amee " reresar*a '' 7 15 7 12 12 17 2,C
1,C
2 7 16 31 11BC
, , 12BC
, , 16 / 14 6 12 16b
17 4 1/A
15 1, 12 13 12 7 12 13 22 22 22A
.
To$#Io bo * 71 76 6 7/ 72 6 /6bC
74C
51 6/ /1A
2A
76C
5, 25 74 5, 5, 76 72 5 71 /2A
/1A
67 6/ 7/ 5/ 7/A
64 7, /, /1A
6/ 7 7, 75C
75C
33 67
Bo##om #Io bo $, 2 24 31 22 2/ 31 14 26a
4AB
32BC
1 / 24 5, 75A
26 5, 5, 24 2/ 41CD
2 1/ 1 33 32 22 42B
22 36D
3, 2, 1 32 21 3, 25 25 67AB
33
rueba.e "&8a?@16)- 545= (#>?@2,,) oum&a.e arabe
4,
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e#De4t0a=e4te Srere"ar:a a Mo0"tar9Proale=e4teS: rere"ar:a a
', - & * - , +' $- ,' (* $$ &, )& '$ '+( $ ' ',) ' ' ' &, $$ )& $( )* * - & + $ '+) + +& *+ *( $( ,$ '+ $ + +-
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
41/46
Proale=e4teS: rere"ar:a aMo0"tar
P$(16E4 !784to te=
Me&os .e 3 meses '+ 11 13 1, 13 13 15 7 1/A
14 1, 17 BC
, , 12C
1,,A
, / 16 32BCE
1,E
7 11E
, 11 13 1 11 1 1/ 6 21 12 1, 1, 22 33 23
Ere 3 ; 6 meses '' 14 1, 12 1, 15 5 15A
14 14 / / /BC
, , 12BC
, , / 14 27E
12E
7 7E
, 16 / 12 1D
5 1D
4 21 12 6 11C
15C
, 13C
Ere 7 meses ; 1 ao '( 14 21 23 17 1 1, 25 14 14 16 17 42 2,BC
, , 1/BC
, , 21 16 14 14E
25E
22E
, 21 15 13 1 / 15 3,A
17 14 25C
11 1 11 33 13
Ere 13 meses ; u&ao ;me.o (1/ meses)
** 46 43 4, 45 42 55 51 3 45 45 46 33 5,C
1,,A
, 45BC
, , 4 41 51A
36A
54A
75A
46 43 34 47 32 4C
26 67AC
2 3/ 6,AB
45 41 33 4,
Ms .e u&ao ; me.o '* 14 13 1/ 13 16 5 13 13 1/ 13C
1C
, 14B
, 1,,A
13B
, 1,,A
13 15 1/ 14 25D
6 25 6 2,A
25 11 22D
13 16 6 14 14 13 1 5C
11 , 1,
rueba.e "&8a?@16)- 545= (#>?@2,,) oum&a.e arabe
41
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P$&16T70o al74a =alae
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
42/46
e
"* *) 45 45 43 41 47 62B
21 4/A
7AB
47 45 31 45 5, 75 46C
5, , 45 46 54E
42 44 4/ 17 1,, , 4 4 4 52 3 46 44 44 35 5/B
43 5/ 44 56
+o )) 55 55 57 5D
53 3/ 7BC
52C
21 53 55 6 55 5, 25 54 5, 1,,A
55 54 46 5/ 56 52 /3A
, 1,, 51 56 4/ 61 54 56 56 65C
42 57 42 56 44
rueba.e "&8a?@16)- 545= (#>?@2,,) oum&a.e arabe
42
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e#T70o al74a =alae
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
43/46
P+'16DH45e t70o e"ta =alae?@2,,) oum&a.e arabe
43
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)
P+$16@734 5e!5H el !a=o5eo
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
44/46
No msmo .e.* (, /3 / 7 , 1 /3 /2 // 1 /6 /5 1,,AB
/7 1,,A
75 //BC
, , /6 /7 /1 // 7 , 1,,ABCD
/7 /5 / /5 // // /, , 5B
7 1B
/5 4A
7/ 1
Me &8ue&aro&amos ;8amaresO $ero ;o .e.*
'' 13 12 17 15 1, 7 11C
14C
, 1,B
, 25 1,,A
1,,A
12 1, 1E
/E
15E
E
, 11 11 12 12 11 15 7 2 16A
1 2 6 22
No suer*$ero au e&ms.e.< $or m*
$ 2 2 5 1 , , 3 2 , 3BC
, , 2 , , 2BC
, , 1 2 , 1 6 1 , 2 2 2 2 , 2 2 3 2 3 , 2BCD
, , ,
Aue&ms # om< a.es
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
45/46
?@2,,) oum&a.e arabe
45
Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR
SATISFACCINPROVEEDORACTUAL
TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN
CARGO FIJO ACTUAL MALAEXPERIENCIA
CON MOVISTAR
PLANEADOCAMBIO
DE OPERADOR
ARPU AO DE ALTA CONVIVENCIA
% Vert!ale" (A)Mujer
(B)Hombre
(A)17-24
(B)25-35
(C)36-45
(D)46 aos ams
(A)ALTA
(B)MEDA
(C)BA!A
(A)ALTA
(B)MEDA
(C)BA!A
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"mar#$%o&e
(B)'ea#ure$%o&e
(C)Bso
(A)"*
(B)+o
(A)7, soeso me&os
(B)Ms .e 7, soes%as#a1,, soes
(C)Ms .e 1,, soes
%as#a13, soes
(D)Ms .e
13, soes
(E)+o
$resa
(A)"*
(B)+o
(A)"*
(B)+o
(A)56 soes o me&os
(B)Ms .e 56 soes %as#a/5 soes
(C)Ms .e /5 soes %as#a11, soes
(D)Ms .e 11, soes
(A)2,15-2,16
(B)2,13-2,14
(C)2,12 o aes
(A)1 *&ea
(B)2 *&eas
(C)3 *&eas
(D)
Ms .e u&a*&ea
Ba"e#Te4a
-
7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In
46/46