rfid! a four letter word? ola superconference 2006
TRANSCRIPT
RFID! A four letter RFID! A four letter word?word?
OLA Superconference 2006OLA Superconference 2006
Background Background informationinformationSt. James Town Branch (new)St. James Town Branch (new) 7,800 sq. ft. - downtown7,800 sq. ft. - downtown Collection size – 34,500Collection size – 34,500 Staff – 7 FTEStaff – 7 FTE Circulation – 314,031 (2005)Circulation – 314,031 (2005) Holds filled – 51,496 (2005)Holds filled – 51,496 (2005)
Malvern Branch (renovation/expansion)Malvern Branch (renovation/expansion) 25,000 sq. ft. – suburban25,000 sq. ft. – suburban Collection size – 117,000Collection size – 117,000 Staff – 22.57 FTEStaff – 22.57 FTE Circulation – 685,000 (2005)Circulation – 685,000 (2005) Holds filled - Holds filled - 43,39843,398 (2005) (2005)
Lesson 1 – Early Lesson 1 – Early adoptersadopters Risks Risks - - related to developing related to developing
technologytechnology BenefitsBenefits - - related to having input related to having input
into future products and into future products and functionalityfunctionality
Choose your time!Choose your time!
Lesson 2 - RFPLesson 2 - RFP
Experience Experience - - led to a better led to a better understanding of questions to be understanding of questions to be asked and functionalities asked and functionalities expectedexpected
Review approach to serviceReview approach to service Define the scope of the projectDefine the scope of the project
Lesson 3 - PrivacyLesson 3 - Privacy
Maintain Maintain commitment to commitment to protection of protection of customer privacycustomer privacy
Follow guidelines Follow guidelines established by the established by the Ontario Privacy Ontario Privacy CommissionerCommissioner
Lesson 4 – Health & Lesson 4 – Health & SafetySafety Research on Health & Safety Research on Health & Safety
issues so that questions can be issues so that questions can be answeredanswered
Maintain current awareness in this Maintain current awareness in this areaarea
Address staff concerns through Address staff concerns through trainingtraining
Enjoy the benefits of reduced Enjoy the benefits of reduced materials handling!materials handling!
Lesson 5 – Current Lesson 5 – Current awarenessawareness Maintain understanding of Maintain understanding of
development and use of technologydevelopment and use of technology– Listservs – ex. Listservs – ex. RFID_LIBRFID_LIB– UserUsers’s’ groups groups– AlertsAlerts/RSS feeds – RFID in Libraries /RSS feeds – RFID in Libraries
--http://libraryrfid.net/wordpress/http://libraryrfid.net/wordpress/ – Literature – including Literature – including
http://www.sfpl.org/librarylocations/libtechhttp://www.sfpl.org/librarylocations/libtechcomm/RFID-and-SFPL-summary-report-comm/RFID-and-SFPL-summary-report-oct2005.pdfoct2005.pdf
– Attend conferences Attend conferences
Lesson 6 – Building Lesson 6 – Building DesignDesign
Gates Gates – Maximum receptiveness for tag readingMaximum receptiveness for tag reading– Proximity to staffProximity to staff
Lesson 6 – Building Lesson 6 – Building designdesignSelf check-out unitsSelf check-out units
- maximize customer support- maximize customer support - at the circulation desk or - at the circulation desk or
standalonestandalone Renovation/existing facilityRenovation/existing facility - similar issues, different challenges- similar issues, different challenges
Lesson 7 – Tags & Lesson 7 – Tags & taggingtaggingTagsTags Cost will always be an issueCost will always be an issue Non-proprietary, adhere to standardsNon-proprietary, adhere to standards CD/DVD tags – more problematicCD/DVD tags – more problematic
Lesson 7 – Tags & Lesson 7 – Tags & taggingtagging
TaggingTagging Tag everything?Tag everything? Tag holds?Tag holds? Identify tagged material?Identify tagged material? Who, what, when, where and Who, what, when, where and
how?how?
Lesson 8 – Lesson 8 – Circulation Circulation Policies & ProceduresPolicies & Procedures
Will your circulation policies Will your circulation policies adversely affect the use of self adversely affect the use of self check-out?check-out?– What types of blocks do you have and What types of blocks do you have and
how will these be treated by your self how will these be treated by your self check-out system?check-out system?
Lesson 9 - HardwareLesson 9 - Hardware
Bigger is not always better – just Bigger is not always better – just because the technology can do it, because the technology can do it, does not mean that it is the best does not mean that it is the best solutionsolution
Touch screen monitors workTouch screen monitors work
Lesson 10 - InterfaceLesson 10 - Interface
Use simple, clear language that Use simple, clear language that does not use library jargondoes not use library jargon
Translations not only need the Translations not only need the correct word in another language correct word in another language but reflect the library contextbut reflect the library context
A user friendly interface takes A user friendly interface takes into consideration usability issuesinto consideration usability issues
Lesson 11 – Staff Lesson 11 – Staff issuesissues Get staff buy in Get staff buy in Rethink staffing modelsRethink staffing models
– Support for the publicSupport for the public– Tasks assignedTasks assigned
Train relief/occasional staffTrain relief/occasional staff Address issues as they ariseAddress issues as they arise
Lesson 12 – Public Lesson 12 – Public reactionreaction ““It’s magic”It’s magic” Few questions regarding the Few questions regarding the
technology driving ittechnology driving it Self check-out worksSelf check-out works – 70-80% of – 70-80% of
first time first time check-outscheck-outs Circulation desk location – familiar Circulation desk location – familiar
and staff always available to helpand staff always available to help
Background Background informationinformationPickering Public LibraryPickering Public LibraryPetticoat Creek Branch (opened Jun 01)Petticoat Creek Branch (opened Jun 01) 10,000 sq. ft. 10,000 sq. ft. Collection size – 40,000 (at opening)Collection size – 40,000 (at opening) Circulation – 317,834 (2005)Circulation – 317,834 (2005)
Central Library (lobby redesign Dec 03)Central Library (lobby redesign Dec 03) 30,000 sq. ft. (2 floors)30,000 sq. ft. (2 floors) Collection size – 150,000Collection size – 150,000 Circulation – 721,079 (2005)Circulation – 721,079 (2005)
PPL as an PPL as an RFID pioneerRFID pioneer
Risks Risks – – – Limited choices and few other Limited choices and few other
libraries to “work with”.libraries to “work with”.– Testing new product (fewer bells and Testing new product (fewer bells and
whistles).whistles).
BenefitsBenefits – – – Good support and input into Good support and input into
development.development.– Enjoyed early benefits of technology.Enjoyed early benefits of technology.
Pickering PL and the Pickering PL and the RFIRFI RFI for Central Library. Limited in RFI for Central Library. Limited in
scope since we already had RFID scope since we already had RFID in place.in place.
Define what your primary goals Define what your primary goals are in implementing RFID. That are in implementing RFID. That will help you to decide which will help you to decide which product is best for your library.product is best for your library.
Health & Safety issuesHealth & Safety issues
Improved ergonomics for staff is Improved ergonomics for staff is one of the reasons that we are one of the reasons that we are big supporters of RFID.big supporters of RFID.
PPL – Building design PPL – Building design issuesissues
Self check-out unitsSelf check-out units
- location, location, location- location, location, location
Tags & taggingTags & tagging
TagsTags Chose not to go with hub tags. Chose not to go with hub tags. Security cases and self checkout.Security cases and self checkout. Now installed by materials vendor.Now installed by materials vendor.
TaggingTaggingTwo very different projects.Two very different projects. Old method vs. new.Old method vs. new. Programming at the shelf.Programming at the shelf.
Staff issuesStaff issues
Staff were very positive about the Staff were very positive about the system once they got to see it in system once they got to see it in action.action.
Staff buy-in is vital to the Staff buy-in is vital to the successful implementation of the successful implementation of the service.service.
Inventory experienceInventory experience
Inventory of the entire Petticoat Inventory of the entire Petticoat Creek collection in the summer of Creek collection in the summer of 2002.2002.
Inventory hardware on loan from Inventory hardware on loan from vendor.vendor.
Very successful, easy and quick.Very successful, easy and quick.
Public reactionPublic reaction
Few questions about how it Few questions about how it worked.worked.
Most were amazed at speed and Most were amazed at speed and ease.ease.
Many were concerned that self-Many were concerned that self-checkout was taking jobs away.checkout was taking jobs away.
The FutureThe Future
Testing unlocking cases for DVDs Testing unlocking cases for DVDs and CDs at self-checkout.and CDs at self-checkout.
Scanners at check in bins.Scanners at check in bins.
SummarySummary
It works!It works! RFID is here to stay!RFID is here to stay! Size of your system mattersSize of your system matters The way in which you implement The way in which you implement
will have a major impact on the will have a major impact on the issues facedissues faced
Contact informationContact information
Barbara Tinsley – Barbara Tinsley – [email protected]@torontopubliclibrary.ca
Joan Luszczek Joan Luszczek [email protected]@torontopubliclibrary.ca
Patricia Eastman Patricia Eastman [email protected]@torontopubliclibrary.caa
Elaine Bird [email protected] Bird [email protected]