rsvn ppt.pptx
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Welcome to Air
Ticketing andReservation Course
Duration : 02 Months
Days per Week : 05
Days Of : Saturday and Sunday
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n ro uc on o vAviation
Civil Aviation Authorities CAAs! areresponsi#le $or the oversi%ht and re%ulation o$civil aviation &ith a $ocus on air sa$ety'security' airspace policy' econo(ic re%ulation'e)ciency' sustaina#ility' consu(er protectionand respect $or the environ(ent*
A healthy' &ell+(ana%ed civil aviation sector isvital to the econo(y o$ every state and %oodaviation policy (akin% and re%ulation supportthis*
IA,A International Air ,ransport Association! isreco%ni-ed as the &orld leader in aviation dataand in$or(ation to help you understand airtransport econo(ics and set aviationstandards' (ana%e sa$ety' risk' and .uality in
an inte%rated (anner and put plans in place$or eventual incidents' accidents and
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Days / Date / 21ours Clock M T W T F S S
1 2 3 4 5 6 7
01JAN, FEB, MAR, APR, MAY, JUN,
JUL, AUG, SEP, OCT, NOV, DEC
0100/0200/0300/0400/0500/0600/0700/000/0!00/1000/1100/1200
1300/1400/1500/1600/1700/100/1!00/2000/2100/2200/2300/0000
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a(ous Airlines and
CodesPakistanInternational
Airlines
Country :3akistan
Code : 34
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a(ous Airlines and
CodesShaheen AirInternational
Country :3akistan
Code : 6
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a(ous Airlines and
CodesAir Blue
Country :3akistan
Code : 3A
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a(ous Airlines and
CodesSaudi ArabianAirlines
Country :4in%do( o$Saudi Ara#ia
Code : S7
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a(ous Airlines and
CodesQatar Airways
Country : 8atar
Code : 89
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a(ous Airlines and
CodesAir India
Country : India
Code : AI
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a(ous Airlines and
CodesAir China
Country : China
Code : CA
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a(ous Airlines and
CodesmiratesAirlines
Country : A;
Code : ;4
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a(ous Airlines and
CodesAir Arabia
Country : A;
Code :
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a(ous Airlines and
Codestihad Airways
Country : A;
Code : ;>
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a(ous Airlines and
CodesAir Canada
Country :Canada
Code : AC
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a(ous Airlines and
CodesAir #rance
Country : rance
Code : A
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a(ous Airlines and
Codes $a%an Airlines
Country : @apan
Code : @6
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a(ous Airlines and
CodesAmerican Airlines
Country : SA
Code : AA
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a(ous Airlines and
Codes&elta Airlines
Country : SA
Code : D6
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a(ous Airlines and
CodesContinental Air
Country : SA
Code : CO
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a(ous Airlines and
Codes'nited Airlines
Country : SA
Code : A
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a(ous Airlines and
Codes(irgin Atlantic
Country : SA
Code : 7S
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a(ous Airlines and
Codes*+) Royal &utch
Country : 1olland
Code : 46
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Do(estic and International li%htsAir travel can #e separated into t&o %eneral
classications: ational/Do(estic and
International li%hts*
li%hts $ro( one point to another &ithin the
sa(e country are called do(estic Bi%hts*
li%hts $ro( a point in one country to a point
&ithin a diferent country are kno&n as
international Bi%hts*
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Maor 7isa ,ypes7isit 7isa
;(ploy(ent 7isaStudy 7isa
a(ily @oinin% 7isa
3er(anent 9esidence 7isa / 3er(itI((i%rant 7isa
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9e.uired Docu(ents Su((ary(isit (isa9eturn ,icket / 7isa 7alidity / ;nou%h unds / 3assport 7alidity
m%loyment (isaOne Way ,icket / 3rotector / Medical / 3olice Clearance / 3assport
7alidity
Study (isaOne Way ,icket / 7alid 7isa / Startin% Date o$ Classes / 3assport7alidity
#amily $oining (isaOne Way ,icket / 7isa Startin% ;ndin% Date / 3assport 7alidity
Permanent Residence (isa . PermitOne Way ,icket / 7isa 3er(it 7alidity / 3assport 7alidity
Immigrant (isaOne Way ,icket / 7isa Startin% ;ndin% Date / 3assport 7alidity
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In#ound and Out#ound
@ourney
Inbound @ourney re$ers to inco(in% ,ravel
Outbound @ourney re$ers to outgoing Travel*
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Departure/,ransit/Arrival
Departure : ,he phase o$ Bi%ht in &hichan Aircra$t %oes $ro( the %round to the air
Transit : A passen%er at an airport &ho isthere to chan%e Bi%hts and there$ore doesnot have to %o throu%h custo(s ori((i%ration*
Arrival : ,he ti(e &hen so(eone orso(ethin% arrives at a place $ro(so(e&here else*
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3assports and 7isas
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3assports and 7isas
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Continents o$ the World
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IA,A ,ra)c Con$erence Area E'2'F
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IA,A ,ra)c Con$erence
Area E
orth A(erica
South A(erica
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IA,A ,ra)c Con$erence Area E
'nited States o" America
Washin%ton IAD e& >ork @4
1ouston IA1 ?oston ?OS
Atlanta A,6 e&ark ;W9
Chica%o O9D Dallas DW
Denver D; Seattle S;A
,ulsa ,6
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IA,A ,ra)c Con$erence Area E
Canada
Otta&a >OW ,oronto >,O
Montreal >M8 1ali$aG >1H
Cal%ary >>C ;d(onton >;<
Winnipe% >W< 7ancouver>79
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IA,A ,ra)c Con$erence Area E
South America
Ar%entine ?uenos Aires ?;
?ra-il Sao 3aulo SAO
Chile Santia%o SC6
3ara%uay Asuncion AS ru%uay Montevideo M7D
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3assport and 7isa
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IA,A ,ra)c Con$erence Area 2
uro%e.)iddle ast.!ul" andA"rica
Austria 7ienna 7I;
?el%iu( ?russels ?9?osnia+1er-e%ovina Saraevo S@@
?ul%aria Soa SO
Croatia Ha%re# HA<
C-ech 9epu#lic 3ra%ue 39<
Cyprus icosia ;C
Den(ark Copenha%en C31
inland 1elsinki 1;6
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IA,A ,ra)c Con$erence Area 2uro%e.)iddle ast.!ul" and A"ricarance 3aris CD<
ice C;
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3assports and 7isas
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IA,A ,ra)c Con$erence Area 2uro%e.)iddle ast.!ul" and
A"rica3ortu%al 6is#on 6IS9o(ania ?ucharest O,3
9ussia Mosco& DM;
Spain Madrid MAD
?arcelona ?CS&eden Stockhol(A9
S&it-erland ?ern HD@
Hurich H91
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3assport and 7isa
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IA,A ,ra)c Con$erence Area 2uro%e.)iddle ast.!ul" and
A"rica?ahrain ?ahrain ?A1
;%ypt Cairo CAI
Iran ,ehran I4A
Mashhad M1D
Israel ,el Aviv ,67
Ira. ?a%hdad ?
O(an Muscat MC,
8atar Doha DO1
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3assport and 7isa
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3assport and 7isa
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IA,A ,ra)c Con$erence Area 2uro%e.)iddle ast.!ul" and A"ricaSaudi Ara#ia9iyadh91
@eddah @;D
Da((a( DMM
Medina M;D
,ai$,I
Syrian Ara# 9epu#lic Da(ascus DAM
Sudan 4hartou( 49,
A; A#u Dha#iA1
Du#ai D?9asal 4he(a 94,
Sharah S1@
>e(en SanaJa SA1
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3assports and 7isas
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3assport and 7isa
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IA,A ,ra)c Con$erence Area FAsia and Australia
Pakistan IslamabadISB
*arachi */I
+ahore+/
Peshawar PW
)ultan)'0
Quetta'T
A"ghanistan *abul *B+
China Bei1ingB$S
ShanghaiP(!
CantonCA2
/ong *ong/*!
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IA,A ,ra)c Con$erence Area FAsia and Australia
India 2ew &elhi &+
)umbai B,)
Chennai )AA
Bangalore B+R
Calcutta CC'
Bangladesh &haka &AC
2e%al *atmandu *T)
Sri +anka Colombo C)B
)alaysia *uala +am%ur *'+
Singa%oreSinga%ore SI2
Thailand BangkokB**
(ietnam /ochi min City S!2
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3assport and 7isa
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IA,A ,ra)c Con$erence Area FAsia and Australia
$a%an Tokyo 2RT
,saka *I0
#ukuoka#'*
Phili%%ines )anila )2+
Taiwan Tai%ei TP
South *orea Seoul IC2
2orth *orea Pyongyang #2$
)aldives )ale )+
Brunei Bandar Seri Begawan BW2
Cambodia Phnom Penh P2/
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IA,A ,ra)c Con$erence Area FAsia and Australia
Australia Canberra CBR
Sydney S3&
)elbourne )+
Adelaide A&+
Perth PR
2ew 4ealand Wellington W+!
Auckland A*+
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3assen%er Aircra$t Ca#ins
CockpitStaf ;ntry Only!
irst Class Ca#in ?usiness Class Ca#in ;cono(y Class
Ca#in
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3assen%er Aircra$t Seat Map
Windo& SeatAisle Seat
Middle Seat;(er%ency ;Git Seat
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Online and Interline
Sectors Air Travel between Origin and Final
Destination through SAME Airline is called
Online Journey
Air travel in &hich the sa(e ticket coversdiferent le%s o$ the ourney Bo&n #y diferentairlines kno&n as Interline/OKine Sector*
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;Gpectant Mothers
'% to and including the 67th week ' ;Gpectant (others can travel &ithout a (edical certicate* It is reco((ended that even be" ore
67 weeks'you should carry a doctorJs certicate / (aternity card to
avoid possi#le discussion at check+in desks*
ro( the beginning o" the 68th week u% to the end o" the 96nd week :$or sin%le/co(plicated $ree pre%nancy' you &ill need a (edical
certicate $ro( a .ualied doctor
ro( the beginning o" the 99rd week u% to the end o" the 9:th week :$or sin%le/co(plication $ree pre%nancy' you &ill re.uire (edical
clearance $ro( Airlines throu%h (edi$ alon% &ith (edical certicat
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nacco(panied Minors
In airline policy an unacco(panied (inor is an airline
%assenger aged between : and ;6 years old whotravels without an accom%anying adult
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Availa#ility o$ SeatsE 89 L0= @= C= D= I= 2 >N ? /3;W DO1 2 0F55
=>==
1 4L M5 62 7E SE N ? 1 4L M5 62 7E SE ;:@;
I= F >= ?= 1= 4= M= 6= 7= S= = 8=
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,ransit and Stopover
,ransit : I$ the connectin% ti(e is less than2 hours
Stopover : Occurs &hen a passen%er arrivesat an inter(ediate point and is
scheduled to depart later than 2
hours a$ter arrival in local ti(e!*
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Stopover $or the purpose o$ connectivity
,er( o$ S,3C used $or the passen%er havin% lon% transit $or more than=7/rs and less than 6/rs as a transit to %et #oarded to their on&ard
connectin% Bi%ht* ,his stay should not #e eGceeded $ro( 21rs else a
transit visa &ould #e re.uired $or the passen%er even not leavin% transit
area o$ that airport*
S,3C can #e availed #y prior #ookin% $ro( concerned airline on char%es i$
not included in #asic $are* Most o$ airlines issue a S,3C voucher $orpassen%er convenience as a pre+#ookin% $or hotel*
An a%ent should check $are notes #e$ore issuin% an e+ticket that S,3C &ill
#e provided or not to in$or( their passen%ers &ell in ti(e to avoid any
discrepancy at the airport*
89 L0= @= C= D= I= 6 >= ?= /3;W DO1 2 0E0 =::= ;0/FF21= 4= M6 = ?= /DO1 2 37< 2 =;=:@; E50E;0/W FE:0 1= 4= M6
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,IM A 1ard Copy ?ook!
,IM ,ravel In$or(ation Manual! is the &orldJsleadin% source o$ 3assport' 7isa and 1ealthdocu(entation re%ulations $or passen%ers*
Airlines and ,ravel A%ents use ,IM to provide adviceon #order re.uire(ents to passen%ers at the ti(e o$#ookin%' and airlines use it at the ti(e o$ #oardin%to ensure passen%ers have su)cient traveldocu(ents $or their destination and any transitpoints* I$ your passen%ers do not have su)cienttravel docu(ents the airline &ill not carry the(
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,i(atic A Data#ase!
Timatic is the data#ase containin% cross #order
passen%er docu(entation re.uire(ents* It is used
#y airlines to deter(ine &hether a passen%er can
#e carried' as &ell as #y airlines and travel a%ents
to provide this in$or(ation to travelers at the ti(e
o$ #ookin%* ,his is critical $or airlines due to nes
levied #y i((i%ration authorities every ti(e a
passen%er is carried &ho does not have the correct
travel docu(entation*
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Ca#ins and Classes &ith are
Cabins and Classes
#irst Class #
Business Class Sub ClassesD $ . A . C . &conomy Class Sub ClassesD 3.B.+.).Q.*./.(.S.'.W.0.2
RB&s are diEerent in diEerent CarriersD
F RB& Reservation Booking &esignatorD
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Availa#ility &ise displayE 89 L0= @= C= D= I= 2 >N ? /3;W DO1 2 0F55
=>==
1 4L M5 62 7E SE N ? 1 4L M5 62 7E SE ;:@;
I= F >= ?= 1= 4= M= 6= 7= S= = 8=
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are ,ypes2ormal #ares
or(al ares are those $ares &hich are pu#lished #y the respectiveAirlines throu%h
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7alidity
6 A9; ?ASIS ,W 349 RT ? 3; DA,;S/DA>S A3 MI MA 9 @OW34 202F0 @ + + + + + 9C;;OW34 EFNF0 C + + + + + 9
@9,34 FE200 @ + + + + E2M 9D;;OW34 E52E00 D + + + + 9C;;LM34 2L20 C + + + + LM 9D;;LM34 2F000 D + + LM 9I3;;2M34 2E0L00 I A05A39 ?F0A39 + 2M 9
>6OW34 E0050 > S2E@A E@ + + + 9?6OW34 N0=0 ? S2E@A E@ + + + 9
>69,34 E55000 > S2E@A E@ + + E2M 916OW34 EN00 1 S2E@A E@ + + + 946OW34 L5L0 4 S2E@A E@ + + + 9?69,34 E2FN20 ? S2E@A E@ + + E2M 9M6OW34 5F20 M S2E@A E@ + + + 9169,34 EE050 1 S2E@A E@ + + E2M 9469,34 ==FE0 4 S2E@A E@ + + E2M 9
66;;OW34 EN0 6 S2E@A E@ + + + 976;;OW34 5FL0 7 S2E@A E@ + + + 9M69,34 NNE0 M S2E@A E@ + + E2M 9
S6;;OW34 F550 S S2E@A E@ + + 966;;LM34 25N0 6 S2E@A E@ + + LM 976;;LM34 L=N0 7 S2E@A E@ + LM 9S+)P* >?=== S @ S2E@A E@ ) 9
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Date Chan%e $ee and 3enalties
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Date Chan%e $ee and 3enalties CAC;66A,IOS
?;O9; D;3A9,9;
C1A9
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Denied ?oardin% D?!Over#ookin% and Oversellin% is a co((onpractice o$ Airline Industry to assure (aGi(u(sales and to utili-e e(pty seats re(ains at theend #ecause o$ o+Sho& and OKoaded3assen%ers* ?ut so(e ti(es over#ookin%causes critical situation o$ denyin% passen%ersto #oard ust #ecause o$ 2, )ore S%ace inthe Aircra$t*
,his situation is called Denied ?oardin% and theafected passen%ers are called Denied ?oarded
3assen%ers*
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3honetic Alpha#etsA A+P/A 2 2,()BR
? ?9A7O O OSCA9
C C1A96I; 3 3;,;9/3A3A
D D;6,A 8 8;?;C
; ;C1O 9 9OM;O O,9O, S SI;99A
<
6 6IMA > >A4>
M MIC H H6O
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Method to 9ead 39
+ + + + + +> A / T B 2
> A+P/A /,T+ TA2!, BRA(, 2,()BR
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3assen%er a(e 9ecord 39!
93/3;W890E0E/3;W890E0E S/ EFMA>20E/IA
9M 9;,9;SS P
N A E5+2F0F2E==/;,89/349E500/0FA39E/3;W890E0E/2N0E5NF/S2