samvad – operations_final

7/23/2019 Samvad Operations_final

1/18

Samvad 2007

`CMDOperations Going Beyond Volumes


2/18

Figures inclusive of USD

Growth of

19%

CMD Volume TredOPC production growth : Paints


3/18

OPC production growth : ResinsGrowth of

!0%

CMD Volume Tred


4/18

Start"# 0$07 &u"ld"# a 'a(e

)t"l Mar*h 200$ we had (er"ou( *o*er( w"th re(+e*t to ourfu*t"o"#

Dou't( were ra"(ed from ,la"# fu*t"o w"th re(+e*t to

rel"a'"l"t- of o+erat"o(

Samvad 200$ wa( u(ed a( a 'a(e to 'r"# a'out "m+rovemet

./+e*tat"o( w"th re(+e*t to +erforma*e +arameter( were

(hared w"th ,C(

OPCs have responded positively to these expectations


5/18

,erforma*e ,arameter( 0$07

There "( a "m+rovemet " all +arameter( over the -ear 0!0$

re we (at"(f"ed w"th th"( "m+rovemet 3( there a further (*o+e to 3m+rove

There "( *erta"l- a hu#e (*o+e for "m+rovemet

We believe . Satisaction leads to Complacency


6/18

4ow to Tar#et 3m+rovemet

lthou#h overall "m+rovemet "( a*h"eved the area( of

+erforma*e +arameter( to 'e loo5ed "to are66

Co("(te*- " volume *om+l"a*e o mothl- 'a("(

edu*t"o " S8) var"a*e ad e(+e*"all- (horta#e(

Cater"# to +r"or"t"e( +rorata +rodu*t"o

eal"(at"o of def"ed *a+a*"t"e(

&- fo*u("# o a'ove "((ue( we +ro:e*t

! Customer is the "ing#. $re %e prepared to satisy him at all times &&


7/18

;ho are our Cu(tomer(

Cetral ,la"#

D"(tr"'ut"o Mar5et"#

,ur*ha(e

;"th uder(tad"# of our *u(tomer(< what *a 'e the Theme for 070=

C'( is only a conduit ... )n reality* OPC+s satisy the customer


8/18

Theme 070=

Gu"del"e( for a*h"ev"# rel"a'"l"t-

,re+arede(( for Meet"# Volume Demad(

>ollow"# +ro+er S-(tem( ad M3S

Two wa- D"alo#ue( w"th CMD

To+ to Dow >o*u( o o+erat"oal "((ue(

The 'road level Theme for the -ear ? .@3&3@3TA


9/18

,re+arede(( for Meet"# Volume(

Del"ver"# the +la( " Toto ?6 o t"me ever- t"me

4"dra*e( are *otrolla'le ad u*otrolla'le

3((ue( (u*h a( t"mel- M B ,M (u++l"e( are u*otrolla'le6

,ocus o OPC+s is desired on controllable issues

Contd


10/18

1 ,re+arede(( for Meet"# Volume(

,C *otrolla'le "((ue( that eed( to fo*u(ed are66

Ca+a'"l"t- to +rodu*e a( +er def"ed *a+a*"t-

.(ure u+t"me of +ro*e(("# ma*h"e( " (ea(o '- +laed

+revet"ve ma"tea*e

>a*tor lo*al rea(o( ad e(ure adeuate ava"la'"l"t- ofma+ower

.(ure *om+etet < tra"ed (taff who *a meet +rodu*t"o tar#et(

w"thout reu"r"# "tervet"o

When delivery o volume is not as per capacity OPC looses

When volumes produced are at pea- capacity .. OPC gains


11/18

2 S-(tem( ,ro*edure(

./+e*tat"o "( ("m+le ?66 >ollow +ro*edure( a( la"d dow '- ,@

,ro*edure for )load"# mater"al w"th +ro+er ,

,ro*edure for Tru*5 load"#

>ollow Stora#e ad Sta*5"# orm( for M < ,M >G

**urate a**out"# of M add"t"o( " 'at*h

,ro*edure for o l"e +o(t"# of +rodu*t"o f"#ure(

,ro*edure for d"re*t re:e*t"o ad ol"e re:e*t"o of M ad ,M

>ollow"# " +ro*e(( *he*5( a( +er f(heet for +ro*e(("#

8e- to Co("(te*- " del"ver-?

Systems / Procedures should drive the process more than people+


12/18

E Com+l"a*e to M3S

On 0ime ')S+ results in )mmediate Solutions +

M3S re+ort( are (tro# mea( of *ommu"*at"o 'etwee ,C ad

CMD fu*t"o

Communication on easibility o plan at the ,1 start is o utmost

importance.

Da"l- ,rodu*t"o e+ort 'efore 106E0 am

Da"l- tru*5 detet"o re+ort

M B ,M (to*5 out ad *r"t"*al M B ,M re+ort

3mmed"ate *ommu"*at"o o ma*h"e 'rea5dow

&e(t .(t"mate( '- 10thda- of >F

ea(o( for dev"at"o " *a(e of e/*e(( or (horta#e


13/18

Two ;a- D"alo#ue

Two ;a- d"alo#ue "( the 'e(t tool to 'u"ld fa"th ad'r"# a'out +o("t"ve *ha#e

2et us understand %here you are not comortable in

meeting our expectations so that %e reach mutually

agreeable conclusions and redeine our expectations#


14/18

! To+ to Dow >o*u(

>o*u( o o+erat"o( ad (-(tem( eed( to +er*olate from the

head of the u"t6

Clear me((a#e ad *ommu"*at"o of "tet to all from the u"thead hel+( " dr"v"# (-(tem(

Comm"tmet toward( *ot"uou( "m+rovemet f"r(t from the)"t 4ead w"ll dr"ve *ha#e a*ro(( the level(

>or 'etter d"re*t"o ad e(t"mate of +ro#re(( made?

ev"ew the +ro*e((e( o re#ular 'a("(

Ta5e *u(tomer feed'a*5

Cascading eect is ast %hen approach is top to do%n

To fa*"l"tate the rev"ew +ro*e(( we relau*h ? H,C at"#I


15/18

,C at"#

OPC rating is not or the purpose o competing %ith other OPCs

,C do ot eed to *om+are the"r rat"# w"th other ,C(

,C rat"# "( a"med at?6

3det"f-"# (tre#th area( for the ,C &r"# a'out "m+rovemet " wea5 area(

,C rat"# "( to 'e u(ed for 'e*hmar5"# ad (ett"# "m+rovemettar#et(

'roader level "t "( mea(ur"# *a+a'"l"t- of ,C " ma"l- E area( Serv"*e level Jual"t- Co(t


16/18

,C at"#

Details of OPC rating calculations

0he goal or OPC+s should be to reach a level o 34+ 5ating
http://opc_rating_new%2012.02.07-1.xls/http://opc_rating_new%2012.02.07-1.xls/


17/18

Mov"# toward( 3m+rovemet

6aving proved our capacity to produce* %e %ill no% moveto%ards 5eliability +

The Matra for el"a'"l"t- ?

Del"ver"# a( +er Ca+a'"l"t-

>ollow"# (-(tem( +ro*edure(

Com+l"a*e to M3S

Two wa- D"alo#ue


18/18

0han- 7ou

samvad – operations_final

Documents