saug effective reporting 16 9

8/12/2019 SAUG Effective Reporting 16 9

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SAUG National Summit | Hilton Hotel, Sydney

September 2013

Get The Most Out Of YourReports

Paul HawkingVictoria University
http://www.sdn.sap.com/irj/scn/wiki?path=/display/SAPMentors/SAP+Mentor+Initiative+FAQs


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plug

www.business.vu.edu.au/bi
http://www.business.vu.edu.au/bihttp://www.business.vu.edu.au/bi


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Best Practice

AccurateInformation

Actionable

Reports

EffectiveDecisions

CorporatePerformance

Accepted Metrics


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Pain Points

No clear reporting strategy

Many companies find that after 2 years that

more than 50% of the reports they havecreated are not used

Silo reporting groups emerge

to fill gaps

increasing cost ofinformation delivery


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There are two mistakes

one can make along the

road to TRUTH not

going all the way, and not

starting - Buddha


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Measuring Success and Value of Reports

Overall Success Of Reports

ImplementationSuccess

UserSuccess

Operational

Success

BusinessSuccess

Create a formal, continuous process for measuringsuccess and value generated

Identify and measure results of each reportinitiative

Establish realistic goals and expectations based oncapability/ maturity

On-time, On-budget

User adoption Usage tracking User satisfaction

Productivityimprovements

Processefficiency andeffectiveness

Keyperformance

indicators

Return on investment

Economic value add Revenue increases Cost Savings Customer / corporate

profits Enables Business

Strategy andCompletive Advantage

Value

Created


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Reporting Process

Ensure repeatable Best Practice

Reduce redundant and non actionable reports

Strategic alignment of reportsUnderstandthe Business

Process

UnderstandAssociatedDecisions

Identify Key

InformationObjects

Determine

ReportFunctionality

EvaluateReportImpact


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Understandthe Business

Process


Identify KeyInformation

Objects

DetermineReport

Functionality



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Talk to Stakeholders

Subject Matter Experts (SME)

Management

Users

Observe the Business Process

Review existing reports and documents

Understandthe Business

Process


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Triggers

Decision Latency

Decision Workflow

Contextual Information



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1. Scan the KPIs

Look for exceptions by scanning

multiple reports daily

2. Isolate the Problem

Look through several reports that

contain detailed data to determine

which specific area needs attention

3. Determine the Root Cause

Conduct OLAP analysis to analyze

related dimensions and contextual

information to determine root cause of

the problem

Decision Workflow


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Key Figures/Measures

Calculations

Business Entities

Attributes of Business Entities

Hierarchies


Objects


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Key figures

Material

Time

Sales


Objects


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Information ModelingIdentify KeyInformationObjects


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Understand Data

SourcesIdentify KeyInformation

Objects


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Source Systems

Identify Extraction rules

Identify Transformation rules Identify Business Rules


Objects


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Audience

Navigation

Drill down

Visualisation Requirements

Medium

Templates

DetermineReport

Functionality


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Response times

Usage What did they access next?

Business impact (business case)



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Future Reporting Trends

Collaborative Analysis

Who used the report and what other

reports did they look at

What is influencing the business

process

Collaborative report design


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Where To Start

Report Audit and Analysis1. What actions occur as a result of the report?

2. If no actions why not?

3. Under what circumstances will an actionoccur?

4. Do other similar reports exist

5. Modify the report to be actionable


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Snakes and ladders

DataIntegration

MetaData

DataQuality

ExecutiveSupport

MasterData

IStrategy

Skills

ICC


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Snakes and ladders

ICC


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Paul Hawking

SAP Academic Programs Director

College of Business

Telephone: +61-3-99194031

Mobile: +61-419301628

Email [email protected]

Paulhawking #SAPVU #VUBI
mailto:[email protected]://www.sdn.sap.com/irj/scn/wiki?path=/display/SAPMentors/SAP+Mentor+Initiative+FAQsmailto:[email protected]

saug effective reporting 16 9

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