saug national summit | hilton hotel, sydney september 2013 get the most out of your reports paul...
TRANSCRIPT
SAUG National Summit | Hilton Hotel, SydneySeptember 2013
Get The Most Out Of Your Reports
Paul HawkingVictoria University
Best Practice
Accurate Information
ActionableReports
Effective Decisions
Corporate Performance
Accepted Metrics
Pain Points
• No clear reporting strategy• Many companies find that after 2 years that
more than 50% of the reports they have created are not used
• Silo reporting groups emerge to fill gaps – increasing cost of information delivery
Measuring Success and Value of Reports
Overall Success Of Reports
Implementation Success
User Success
Operational Success
Business Success
• Create a formal, continuous process for measuring success and value generated
• Identify and measure results of each report initiative• Establish realistic goals and expectations based on
capability / maturity
• On-time, • On-budget
• User adoption• Usage tracking• User satisfaction
• Productivity improvements
• Process efficiency and effectiveness
• Key performance indicators
• Return on investment• Economic value add• Revenue increases• Cost Savings• Customer / corporate
profits• Enables Business
Strategy and Completive AdvantageV
alu
e C
reate
d
Reporting Process• Ensure repeatable Best Practice• Reduce redundant and non actionable reports• Strategic alignment of reports
Understand the Business
Process
Understand Associated Decisions
Identify Key Information
Objects
Determine Report
Functionality
Evaluate Report Impact
Understand the Business
Process
Understand Associated Decisions
Identify Key Information
Objects
Determine Report
Functionality
Evaluate Report Impact
• Talk to Stakeholders– Subject Matter Experts (SME)– Management– Users
• Observe the Business Process• Review existing reports and documents
Understand the
Business Process
• Triggers• Decision Latency• Decision Workflow• Contextual Information
Understand Associated Decisions
Understand Associated Decisions
1. Scan the KPIs Look for exceptions by scanning
multiple reports daily
2. Isolate the Problem Look through several reports that
contain detailed data to determine which specific area needs attention
3. Determine the Root Cause Conduct OLAP analysis to analyze
related dimensions and contextual information to determine root cause of the problem
Decision Workflow
• Key Figures/Measures – Calculations
• Business Entities• Attributes of Business Entities• Hierarchies
Identify Key Information
Objects
Key figures
Material
Time
Sales
Identify Key Information
Objects
Information ModellingIdentify Key Information
Objects
Understand Data SourceIdentify Key Information
Objects
Source Systems
• Identify Extraction rules• Identify Transformation rules• Identify Business Rules
Identify Key Information
Objects
• Audience• Navigation• Drill down• Visualisation Requirements• Medium• Templates
Determine Report
Functionality
• Response times• Usage
– What did they access next?• Business impact (business case)
Evaluate Report Impact
Future Reporting Trends • Collaborative Analysis
• Who used the report and what other
reports did they look at
• What is influencing the business process
• Collaborative report design
Where To StartReport Audit and Analysis1. What actions occur as a result of the report?2. If no actions why not?3. Under what circumstances will an action occur?4. Do other similar reports exist5. Modify the report to be actionable
Snakes and laddersData Integration
Meta Data
Data Quality
Executive Support
Master Data
BI Strategy
Skills
BICC
Paul HawkingSAP Academic Programs DirectorCollege of BusinessTelephone: +61-3-99194031Mobile: +61-419301628Email [email protected]
Paulhawking #SAPVU #VUBI