see the future - topdesk ceo wolter smit - see 2016
TRANSCRIPT
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SEE the futureWolter Smit, CEO & Co-founder
SEE the future
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TOPdesk in numbers
11 branches9 countries
3rd BestEmployer
547employees
Founded in1992
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Service Excellence
Service DeskClient Supplier
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?
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The End of Possession
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On-premises
5.7 5.6 5.5 5.4 5.3 5.2 5.1 5.0
SaaS
5.7 5.6 5.5 5.4 5.3 5.2
Newest
Newest
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Continuous Deployment
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You Suppliers
Large Medium Small
Introducing…
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Size
Colla
bora
tion
Ocassionally
Part of the team
YourTOPdesk
BespokeIntegration
PhoneOften
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Customer
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Service ExcellenceCustomer Centric Service Chain
“The End of Possession”
· Demand service, not a device· Make the chain transparent· Orchestrate the experience
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Are you really Customer Centric?
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SLA XLA
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Suggestions in Self-Service Portal
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Service DeskClient Supplier
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ServiceDeskClient Supplier
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Service ExcellenceCustomer Centric
“Are you really Customer Centric?”
· SLA or XLA?· Service will be central· Empower the customer
Service Chain
“The End of Possession”
· Demand service, not a device· Make the chain transparent· Orchestrate the experience
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Questions?
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