service assurance management system (sams 2.0)...introduction 1. sams is a service assurance system...

SERVICE ASSURANCE

MANAGEMENT SYSTEM

(SAMS 2.0)

1. Introduction

2. Basic Using Dashboard for daily monitoring tools

(Ministry/Agency)

3. Getting Started with Fault Manager (OneClick Spectrum)

4. Performance Manager

Content

Part 1:

Introduction

Introduction

1. SAMS is a Service Assurance system that enable agency to

monitor and manage network fault, performance,

utilization and trouble ticket (TR) status.

2. The system shows dashboard Indicator with summary status

of site Up, Down or Preventive Maintenance, number of

sites exceed utilization threshold and number of open

trouble ticket status.

3. There are 3 types of Dashboard View:

Overall 1Gov*Net summary view of all ministry and agency

Ministry view of all relevant agencies

Agency view details list of sites belongs to the agency

4. User is able to view details status and report by click on :

Report for Schedule Monthly Report

Fault Manager for Alarm Monitoring

Performance Manager for network health and utilization

Detail application and traffic analysis report can be

viewed from Agency dashboard with link to Exinda BMT dashboard

Introduction

Install the Java Runtime Environment (JRE) version 6 and

Adobe flash player version 11.6.602.180

Recommended minimum platform for PC/laptop is Window 7, Window XP or equivalent with 1 gigahertz (GHz)

or faster 32-bit (x86) or 64-bit (x64) processor, 1 gigabyte

(GB) RAM (32-bit) or 2 GB RAM (64-bit), 16 GB available

hard disk space (32-bit) or 20 GB (64-bit),higher driver

The best resolution to view is 1366 x 768

Recommended browsers are Google Chrome, Firefox and Internet Explorer

DNS : 10.251.3.17 (forward to GITN’s DNS)

URL : “ http://www.samsv2.gitn.com.my”

Introduction

Basic Requirement :

Application IP Address Port Protocol

Performance Centre (PC) 10.251.1.231 8181 TCP

Active Directory (AD) 10.251.1.230 80 TCP

Load Balancer (LB) 10.251.1.158 8080 TCP

BOXI1 10.251.1.221 80 TCP

BOXI2 10.251.1.124 8080 TCP

Single Sign-On n/a 8381 TCP

Introduction

Port to open :

Part 2:

Using Dashboard for Daily

Monitoring

(ministry / agency)

Credentials for KKR

– 1 ID , 1 Login Session

*For security purpose please refer email

Dashboard Login Page (ministry / agency)

Dashboard Main Page (Ministry)

Dashboard Main Page (Ministry) – Per Agency

This column will show the overall summary for Agency. It includes number of tickets and percentage of Agency’s Network Health.

This view will show the number of sites

that utilizing the 1Gov*Net line. It show number of sites that achieve more that 75%, between 5%-75% and below 5% utilize.

This view will show the

number of sites that had incident either network problem, performance issue or general request based on alarm detection or user calls.

Dashboard Main Page (agency)

Dashboard - Site(agency)

To view the site(s) for Agency/Ministry click on Site Tab

Utilization Per Site - Site(agency)

To view utilization for last 24 Hours To view details usage from BMT

Trouble Ticket

By clicking “Detail”, List of

trouble ticket will be shown

as per above picture.

Trouble Ticket

To view the report page, users need to click on “Report” button at

the menu. Then, they can select Year and Month.

Report Page (agency)

Fault Manager

FAQ Page

Part 3:

Getting Started with Fault

Manager

(OneClick Spectrum)

Install the Java Runtime Environment (JRE)

includes the Java Web Start client, which is

required to run Java Network Launching Protocol

(JNLP) applications

Workstation minimum requirement:

OneClick Spectrum Pre-Requisite

Part 1 – Before you begin installing the OneClick client, confirm the following:

– You have the correct URL for the OneClick web server system

– You can access the OneClick web server system using HTTP on a web browser

– Your account allows you to log in to the OneClick web server

Part 2 – JRE Installation steps:

– Open the OneClick home page at the URL provided by your CA Spectrum

administrator, using your Web browser. The URL has the following format:

http://10.251.1.122:8080

– Enter your OneClick login credentials if prompted.

– Click Install JRE

– Click Java Runtime Environment to download the JRE

– Click Run or Open in the File Download dialog

– After file download completes, the Internet Explorer Security Warning dialog

opens

– Click Run

– The J2SE License Agreement dialog opens.

– Select Typical setup and click Accept to accept the License Agreement.

– Click Finish when the installation completes.

– You can now click Start Console from the OneClick home page to start the OneClick Console.

Install JRE

Login

OneClick Console

AGENCY ID

Console View

Click Start > Control Panel > Java

On the General tab, under

Temporary Internet Files, click View.

The Java Cache Viewer appears.

In the Java Cache Viewer, right-click

the Spectrum OneClick Console

application and click Install Shortcuts.

Create OneClick Shortcut

Comprise of 3 distinct panels:

Navigation Panel

Contents Panel Component Detail Panel

OneClick Console User Interface Overview

Access information about your network assets. The Navigation

panel includes the following:

– Alarm views

– Topology views

– Device lists

– Event views

– Containers

Explorer Tab

– Displays a hierarchical view of containers and device models

Navigation Panel

Component detail panel will display additional detailed information for

the item that is selected in the Contents panel. There is also alarm

history tab in the component detail.

Component Detail Panel

Alarms Tab

Appears in either the Contents or Component Detail panel depending on context.

Topology Tab

Displays network topology models created manually or by Discovery.

List Tab

Displays all models of the container currently selected in the Explorer tab.

Events Tab

Displays events for the container, model, or application currently selected in either the

Explorer tab or the Contents panel. This includes all alarms and events for the selected

model.

Information Tab

Display information for the device

Alarm Details Tab

Appears in the Component Detail panel, shows detailed information about the alarm

selected in the Alarms tab.

Performance Tab

Displays performance information for the selected device, including CPU & Memory

Utilization.

Neighbors Tab

Displays the model selected from either the Explorer tab or the Contents panel and any

models that are directly connected to it.

OneClick Tab

Displays any alarms that exist

for the device, container, or

application selected in the

Explorer tab in the Navigation

panel

Select an alarm in the Alarms

tab to display detailed

information for that alarm in

the Component Detail panel.

Alarm Tab

Appears in the Contents panel and shows network topology

diagrams for selected containers and collections

If you double-click an icon in a topology view, the context of the

Navigation panel shifts to select and display that device, container, or application.

Topology Tab

Displays all models of the container currently selected in the

Explorer tab.

If a device is selected in the Explorer tab, all models are displayed

for that device‘s container.

List Tab

Appears in either the Contents or Component Detail panel

Displays all the events for the item selected in either the

Explorer tab or the Contents panel :

Filtered Event Types

Select the types of events to exclude from the Events table.

Event Tab

By default all three panels appear in the OneClick interface, however,

you can modify your view of the panels as needed.

View menu: Each panel is listed in the View menu. If the panel

has a checkmark next to it, it is viewable. If the panel does not

have a checkmark next to it, it is not currently viewable in the

OneClick Console interface.

Docking and Cloning: Each OneClick panel can be docked,

undocked, or cloned using the following buttons:

» Undock: Click to undock a OneClick Console panel.

» Dock: Click to dock a previously undocked

OneClick Console panel.

» Clone: Click to clone a OneClick Console panel.

OneClick Panel

You can use the Ping tool on the console to ping the

selected devices (CTRL + G)

Tools – PING Utility

View more information about the rows in OneClick

Console lists from the Row Details dialog.

The Row Details dialog displays the value for each

available field, even fields that aren't currently displayed in the list.

Row Details

i) Filter Alarms – Determine how alarms appear in your

OneClick view using alarm filters created in the Alarm Filters dialog.

Manage Your Network with OneClick

ii) Alarm Details – View the Alarm Details


iii) System Cleared Alarm – Alarms that have been cleared

automatically by the system without any user acknowledging

them first, resulting in a device being returned to a normal (green) condition.


iv) Event Filtering – Filter the events displayed in the Events tab by

entering text to filter on in the Filter text box.


v) Connection Status Indicator

– Provides visual indicators when the connection

status to the SpectroSERVER changes.

– If the connection is lost, the borders around the OneClick Console turn red.


vi) Connection Status Dialog

– Provides connection status and

shows status logs for the servers

and services used by the OneClick

Console and OneClick add-on

applications.

– It provides the following

information:

» Web services provided by the

OneClick server

» Landscape service provided

by the SpectroSERVER

» Events services provided by

the SpectroSERVER


vii) OneClick Message:

– Receive messages from OneClick administrators if

your CA Spectrum environment is configured to

support this option.

– The Messages icon ( ) appears in the status bar. You

will know you have unread messages when the

Messages icon displays a + sign next to it.

– Retrieve your messages by clicking the Messages

icon, which opens the Messages dialog.


Part 3:

Performance Manager /

Center User Guide

Once login, a dashboard landing page will appear (refer

below screen shot). Click on the Performance Manager link.

Performance Manager Link

Click on the Dashboard Tab and choose Mampu Agency Report

Once click you will see 4 table in the PC.

Top Interface Utilization In & Out. In this table you may see 3 info:

Site name

Utilisation In – Average (in percentage)

Utilisation Out – Average (in percentage)

Interfaces – shows list of site with speed inbound and outbound.

IM Table (Top) Interface. In this table you may see 7 info

Site name

Utilisation In – Max (in percentage)

Utilisation Out – Max (in percentage)



CPU Utilization statistic


• How to Filter the period/duration as required.

– From the page, we can change the period duration as

required. There are 2 option available

Option 1 : Preset duration in Performance

Manager (Ex : Last 1 hour, Last 4 Hours etc) Option 2 : Can customized period as required.


Option 2: Option 1:


How to view the Utilization and information of the sites. • Method 1

– Click on the site name at the Interfaces table

• Method 2

– Search using the search box as per example below

– Click on the site name at the interface table


• Once click, a new window will open, we can see

a few tab on it. The are 5 tabs available. :

Interface Utilization, Interface Health, Calendar Heat Charts, Interface Utilization In/Out (Max), Details


• On the Interface Utilization Tab it will show the site utilization in 4 Tables : Utilization In / Out (Maximum)

Interface Utilization – (95th Percentile) Interface Percent Discards and Errors IM Trend Chart (Interface – Component)


• Basically this information are most crucial/useful to Agency/Ministry

Q&A

TERIMA KASIH

service assurance management system (sams 2.0)...introduction 1. sams is a service assurance system...

Documents