service-flow saas solution for service integration
TRANSCRIPT
Simplicity Control
PerformanceThe World’s First
SaaS Solution for
Service Integration
#ITSM #SIAM #Ecosystem #Cloud #SaaS
Service-Flow Corp.
SOFTWARE COMPANY
CLOUD INTEGRATION
Competence:IT Service
Management
Solution:Software as a Service (SaaS)
Focus:Service (Data)
Integration
Role: SERVICE DATA INTEGRATION / SIAM - ENABLER
How we are different?
Challenges in Multi-Customer/Vendor Environments
• How to integrate ITSM tool in cost-effective way?
• How to integrate process?• How to integrate data?• Typical scenarios:
• Use vendor’s ITSM tools• Use customer’s ITSM tools• Try to integrate tools &
processes
• How to do it when utilizing SIAM?
Market Landscape and Trends by Gartner
• Industrialized Low-Cost IT Services to Transform the IT Services Market• Chief information officers (CIOs) should consider adopting industrialized,
low-cost IT services (ILCS) to reduce the cost of “running the business”,
• 10 Key Actions to Reduce IT Infrastructure and Operations Costs by as Much as 25 Percent• Action 7: Push Down IT Support• Action 8: Streamline IT Operations• Action 10: Optimize Multi-sourcing
• Worldwide IT Services Revenue Declined 5.3 Percent in 2009• "Their priorities changed and their business focus rushed from
aggressive sales or tactical revenue acquisition to strategies designed to simply maintain revenue levels, keep a handle on costs and manage profitability."
Service Flow SaaS Solution
”Keep your own tools and data”
Service Manageme
nt Ecosystem
VENDORS CONNECTE
D
FASTTO
IMPLEMENT
EASYTO
MANAGE
READYTO USE
Service Flow SaaS & Ecosystem
ITSM Adapters
Vendor Channels
Centralized Integration Management & Tools
Monit
ori
ng
,9
9,9
% /
24
/7D
evelo
pm
ent a
nd
M
ain
tenan
ce
Integration Operations
Integration Infrastructure
Integration Applications
Integrations and Message Brokering
SIAM PROVIDER / SERVICE BUYER VENDOR NETWORK
Service Flow UsersBanking & Insurance
Broadcasting Managed Service Provider
Public Healthcare
Governmental
Manufacturing
Implementation example(Tool-Process-Data for INC/SR)
Start to Finish in 1-2 weeks
Test
Approve
Change
ConfigureCONNECTPRODUCTIO
N0,5-1d 1-3d
1-2d
1d
Change requests
Build or Use?
Build
Use
