service to the highest precision - skan.ch · service to the highest precision skan requirements...
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SKAN AGBinningerstrasse 116CH-4123 AllschwilT +41 61 485 44 44F +41 61 485 44 [email protected]
SKAN Japan3008-2, GusukumaUrasoe-City, 901-2133Okinawa, JapanPhone +81 98 894 [email protected]
SKAN US, Inc.7409 ACC Blvd., Suite 200Raleigh, NC 27617USAPhone +1 919 354 [email protected] www.us.skan.ch
Service to the Highest PrecisionOne central contact for perfect maintenance, training and spare parts
Together always one step ahead
Changes may be made as a result of technical progress or improvements in services offered.
After Sales Service Brochure EN Material No. 1211679
Version 199637_B / 20141120
SKAN Academy
Excellence through experience: Grow your experience with certified trainings for isolator technology!
Services
Professional training, scheduled preventative maintenance and a central spare parts contact.
Service to the highest Precision
SKAN
Requirements
�� Reliable and repeatable perfomance�� Life-cycle-program with regulatory compliance (GMP, ISO and other world-wide standards)�� Solution for quick response to customer needs�� Easy inspections that result in zero non-conformance
Solution
Training of operators and service personnel
SKAN offers certified training programs at customer´s site or on equipment at the SKAN Academy. These trainings cover all isolator aspects: operation, calibration, mainte-nance, requalification and general metrology knowhow. They can be provided for initial training and refresher training to deepen the knowledge of isolator technology. Customized training programs can also be developed to address specific needs.
SKAN, founded in 1968, is one of the pioneer companies in the field of cleanroom equipment and design of isolators for the pharmaceutical industry.
Innovative products, client specific solutions as well as an efficient service organization have made SKAN a market leader and important partner of industry and research laboratories worldwide.
Scheduled preventative maintenance
SKAN provides worry free regular preventative main-tenance, recalibration and requalification. Scheduling and reminders assure that nothing is missing, including full documentation for auditable, regulatory compliance.�� Benefit of certified service personnel with SKAN expertise�� Calibrated and maintained service equipment�� Comprehensive, preventative maintenance solutions or customized maintenance services that work together with the customers in-house personnel
Central spare parts contact
Extensive spare part lists and many years of experience enable SKAN specialists to perform service in a timely manner. �� SKAN quickly provides the needed parts from ware-houses in Europe, the United States and Japan�� Customized spare part packages, maintained on-site for faster service needs�� Best solutions for discontinued parts are found together
Technical services utilizing a variety of support tools
The opportunity for customized contracts offers a wide range of individual services.�� Professional trouble-shooting by experienced service personnel�� Standard support by telephone hotline or email�� Remote Video Support This cutting-edge video remote system supports technicians from a distance to fulfill specialized fault analysis and correction, in order to avoid time delays and travel costs.�� 24/7 support options
Life cycle partnership
Any need for changes that is encountered – SKAN accom-panies throughout the whole life cycle: �� Upgrades to keep the system state of the art�� Qualification of new load patterns, i.e. cycle develop-ment/optimization, microbiological qualification and flow visualization�� Relocation of isolators (disassembly, transport, assem-bly) and requalification (IQ/OQ, cycle development, microbiological qualification)