sharekhan
DESCRIPTION
TRANSCRIPT
STUDYING THE MARKETING STRATEGIES ADOPTED BY THE COMPANIES INVOLVED IN STOCK TRADING INDUSTRY IN INDIA AND
ANALYZE THE EFFECT OF ADVERTISING AND PROMOTIONAL ACTIVITIES ADOPTED BY SHAREKHAN LTD
Presented byPANKAJ SINGH12BSPHH010679
STUDY INCLUDES:-
•Detailed study of Sharekhan Ltd. as a stock broking firm, its operations, trading activities, products & services, customers and the marketing activities of Sharekhan.
•The study of the marketing strategies employed by various stock broking firms such as Indiabulls, Religare, Sharekhan etc., how these strategies help the companies to improve their relations with customers and increase sustainability.
•Comparable study of the competitors’ presence in terms of analysis of the information obtained through questionnaire filled by the customers of different broking houses is also one aspect covered in the interim evaluation.
Practical Aspect - Client Visits and Telephonic Calls to customers which helps to experience and develop the skill set required to convince customers and handle them.
Theoretical Aspect - Sharekhan Learning Sessions on financial know-how + marketing communication and customer handling skills
SIP PROJECT
SOURCES OF DATA COLLECTION
COMPANY WISE ANALYSIS
MARKETING STRATEGIES
PRODUCT DIFFERENTIATION
PROMOTION
Comparative Analysis of Competition among Stock Brokers
19%
11%
23%19%
8%
8%
4%8% 2%
Market Share
ReligareIndiabullsSharekhanIndia InfolineICICI BankHDFC BankAngel BrokingKotak SecuritiesOthers
Based on the survey, what is the market share of each stock broker?
Yes
No
Somewhat
0
2
4
6
8
10
12
14
16
18
20
No.
of C
usto
mer
s
Customer Satisfaction Graph
Is customer really satisfied with the services provided by his/her stock broker?
Worst
Worse
Neutral
Very Good
Excellent
0 5 10 15 20 25
No. of Customers
Quality of Complaint Handling
Yes No Charge for the service0
5
10
15
20
25
30
No.
of C
usto
mer
s
Analysis of Facilities Availed by Customers
5%3%
40%
35%
3%15%
Newspaper AdvertisementsHoardings & BillboardsInternet AdvertisementsPeersRelativesTelevision AdvertisingOthers
Awareness Among Customers
Field Work done at Sharekhan Gurgaon
1) Telephone Calling
Fresh data of customers is given from the company and intern has to call each customer specifically asking if the customer wants to invest with Sharekhan, slightly persuade them towards investment in stock market and becoming a client with Sharekhan and fix a meeting for further activity.
Data of existing customers is given for calling each customer in order to take feedback and any suggestions for improvement of the services or any other kind of Sharekhan.
2) Client Visits
Client Visits with Employees – Interns have to visit the customer with an employee of Sharekhan to see and learn the way to handle customers, communication skill and how to convince them.
Client Visits on your own – Interns have to visit clients and brief them about the investment options and respond to customer’s queries in appropriate way, perform the work of form filling, document collection etc.
Customers’ Responses and FAQ’s
Advertising & Promotional Activities adopted by Sharekhan Ltd.
Types of Advertising
Print Advertising : Newspapers, Magazines, Brochures, Fliers.
Broadcast advertising: Television, Radio and the Internet
Outdoor Advertising: Billboards, Kiosks, Tradeshows and Events
Covert Advertising: Advertising in Movies
Public Service Advertising: Advertising for Social Cause
Celebrity Endorsement
Print Advertisements
Internet advertisement
AdwinksApna Paisa
CricbuzzDotAhead_Google
GoogleIndia Property
Indian RailIntegrid Media
OzoneOne India
Policy BazaarRediff Moneywiz
RediffSharekhan
SifySilicon India
TechtreeVicky
WebduniyaVizuryYatra
YoumintYahoo
0 10 20 30 40 50 60 70 80
No. of Customers
Graph showing the proportion of Number of Customers approached through Internet advertising (mainly websites)
Executive Reference
Lead Reference
Client Reference
0 10 20 30 40 50 60 70 80
No. of Customers
Graph showing the proportion of Number of Customers approached through Reference
Sharekhan Website
Yahoo Website
Integrid Media Website
Rediff Website
Client Reference
0 10 20 30 40 50 60 70 80
Not Interested Appointment Fixed Followed Up
Graph showing Most Profitable Source of Advertising for Sharekhan
LIMITATIONS The following are the limitations of this project : The project does not cover the detailed study about positioning among the target market, consumer behavior and perceptions.
The project also does not cover the detailed study of segmentation and targeting of the customers which is beneficial for determining appropriate customer base for the companies.
The data collected from secondary data sources from Sharekhan’s database such as Lead Management System does not cover all the customers’ details and responses and consider a small sample size, thus the analysis may not be accurate.
Primary data collection through Questionnaires accounts for a small sample size of the no. of investors, thus the analysis may not be accurate.
REFERENCESPapers for study •Marketing strategies Research Paper by Leo Burnett.•Paper on consumer psychology involved in investment through stock trading.Links •Sharekhan’s Learning Centre (www.sharekhanlearning.com)•http://www.sharekhanlearning.com/file.php/391/Managing%20For%20Results/mainmenu.swf (Business Skills Course)•http://www.sharekhanlearning.com/mod/resource/view.php?id=124 (Trade Tiger Course)•www.religare.in•www.religaresecurities.com•www.icicidirect.com•www.indiainfoline.com•www.hdfcsec.com•http://www.chittorgarh.com/newportal/online-stock-brokers-detail.asp?a=9•https://www.religareonline.com/Default.aspx•http://www.alivecampaign.org/the-best-stock-market-trading-strategies-investment-ideas-for-beginners•http://smallbusiness.chron.com/differences-between-marketing-research-marketing-strategy-1408.html
THANK YOU