six sigma as a quality improvement tool for academic programs
TRANSCRIPT
Six Sigma as a Quality ImprovementTool for Academic Programs
E.L. Cano, M. González-de-Lena, J.M. Moguerza,A. Redchuk
8th annual International Conference on Education and New LearningTechnologies - EDULEARN16 - Barcelona (Spain)
4th - 6th of July, 2016
E.L. Cano, M. González-de-Lena, J.M. Moguerza, A. Redchuk Six Sigma as a Quality Improvement Tool for Academic Programs
Introduction
ObjectiveDesign and improvement of an Internal SystemQuality Assurance (ISQA)Compliance with the Spanish National Agency forQuality Assessment and Accreditation (ANECA)Based on the Six Sigma methodology
ContributionsExtend and adapt an industrial quality improvementmethodology to the academic environmentDevelopment of a typologies catalogue of processes
E.L. Cano, M. González-de-Lena, J.M. Moguerza, A. Redchuk Six Sigma as a Quality Improvement Tool for Academic Programs
Six Sigma and the DMAIC StrategyPhases: Define, Measure, Analyse, Improve, andControl
Requires: well defined processes, project, andteam
E.L. Cano, M. González-de-Lena, J.M. Moguerza, A. Redchuk Six Sigma as a Quality Improvement Tool for Academic Programs
Six Sigma and the Scientific Method
The key to success: speaking the business language
E.L. Cano, M. González-de-Lena, J.M. Moguerza, A. Redchuk Six Sigma as a Quality Improvement Tool for Academic Programs
Quality within academic programsDifferent methodologies to create and/orimprove quality control systemsSeldom practical applications at highereducation centers and their related servicesHomogenization and implementation of newuniversity degrees in EuropeGuidelines set by ENQA and ANECA to be metat European and national levelSix Sigma anticipates problems and errors canbe detected and corrected in the output beforethey occurSix Sigma transforms threats (detected errors)into opportunities
E.L. Cano, M. González-de-Lena, J.M. Moguerza, A. Redchuk Six Sigma as a Quality Improvement Tool for Academic Programs
General FrameworkStrategic, Operational, and crosswise procedures.
E.L. Cano, M. González-de-Lena, J.M. Moguerza, A. Redchuk Six Sigma as a Quality Improvement Tool for Academic Programs
Process Typologies
Cyclical Procedures
Linear Procedures
E.L. Cano, M. González-de-Lena, J.M. Moguerza, A. Redchuk Six Sigma as a Quality Improvement Tool for Academic Programs
Example 1: Definition of the quality policyand complaints
Defined under a DMAIC approach
E.L. Cano, M. González-de-Lena, J.M. Moguerza, A. Redchuk Six Sigma as a Quality Improvement Tool for Academic Programs
Example 2: Selection, admission andregistration of students
DMAIC approach
E.L. Cano, M. González-de-Lena, J.M. Moguerza, A. Redchuk Six Sigma as a Quality Improvement Tool for Academic Programs
Concusions
Six Sigma applied throughout the developmentof the ISQAIdentify the sources of variation within theproceduresEvolving procedures constantly being improvedIn this work we only present two typologies froma catalogue listing a whole set of structuresNew procedures are associated to one of thetypologies in the catalogueNew typologies can be incorporated in asystematic manner
E.L. Cano, M. González-de-Lena, J.M. Moguerza, A. Redchuk Six Sigma as a Quality Improvement Tool for Academic Programs
Acknowledgements
This work is partially funded by projects GROMA (MTM2015-63710-P),PPI (RTC-2015-3580-7), and UNIKO (RTC-2015-3521-7).
Images credits: all diagrams authors’ own work.
E.L. Cano, M. González-de-Lena, J.M. Moguerza, A. Redchuk Six Sigma as a Quality Improvement Tool for Academic Programs
Questions?
Thank [email protected]
E.L. Cano, M. González-de-Lena, J.M. Moguerza, A. Redchuk Six Sigma as a Quality Improvement Tool for Academic Programs