skills portfolio 2012 13

1

www.businessimpactuk.com

“Experts in Training Nationwide” Apprenticeships | Commercial | NVQs

Skills Portfolio 2012-13

SECTORS:

Manufacturing

Lean

Business Admin & Customer Service

Sales / Telesales

Management

ICT

Health & Social Care

Retail

Logistics & Supply Chain

Hospitality & Catering

Vehicle Fitting

Cleaning & Environmental Services

Leisure

Supporting Teaching & Learning in Schools

“Experts in Training Nationwide” Apprenticeships

Adult Training

Business Solutions

http://www.businessimpactuk.com/�

2

www.businessimpactuk.com “Experts in Training Nationwide”

Apprenticeships | Commercial | NVQs

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

Notes:


3

Sales - 0800 977 8566


We are a national provider of results focused training, competitively delivered nationally across most industry sectors. The business works with companies of all sizes ranging from large multinationals to small local businesses, delivering Apprenticeships (fully funded in many cases), NVQs and commercial training. Whether you are looking for a 1 day bespoke workshop or want to recruit and train staff as an Apprentice, Business Impact expert trainers and support staff can help you with every aspect of this process.

Business Impact prides itself on its delivery of service, experience and flexibility in the training and development market

We offer a complete one stop solution for the identification, training and development of people within your business. Business Impact works across all levels within an organisation from apprentices to senior management/leadership.

Business Impact provides a team of highly experienced personnel within the training and development environment, with the added value of offering a commercial perspective on how to best support your business.

The range of services available from apprenticeship recruitment, skills academy development

and long term training and development partner, ensures that we can offer a full national

service on any level to support organisations in most sectors.

We will consult and work with you to help you to introduce improvements where needed. We can focus on increased profitability, productivity improvement, lean operations, and introduce and help you maintain an improvement culture, all as part of your long term continuous business improvement programme.

Why choose us as your training partner?

• Business Impact is a national training provider and one of the largest deliverers of accredited programmes

• Business Impact has its own direct funding contract

• “One Stop Shop” for all your training needs

• Long term specialism in Business Improvement Techniques – continuous improvement

/ Lean has been embedded into the majority of our programmes

• Free Apprenticeship Recruitment Service

Call us today on 0800 977 8566 to discuss how we can help you to improve your business!

Business Impact – Experts in Training Nationwide

About Us:

4



Welcome: Education has the power to change lives. All it needs is the opportunity. That’s why at BIUK we are dedicated to providing you with a quality driven service whether you decide you want a 1 Day Workshop or an 18 month Apprenticeship programme for your employees. My staff and I have been delivering training for over 20 years and we want you to know we are passionate about the way we deliver our service. Every effort is made to ensure that your employees’ learning journey is informative, challenging and enjoyable. They will be fully supported by a Training / Apprenticeship Officer who will be there to guide them every step of the way. I want them to feel welcome and to know that if there is any aspect of our service that doesn’t meet your / their expectations that you can contact me personally if necessary. Learning brings rewards not just in obtaining a qualification, but getting recognised that you are willing to learn and become a valuable asset to your employer. My message remains simple. Life is a journey and with BIUK we want you to know that we will give you and your employees every support in this part of the journey. May I take this opportunity to thank you for taking the time to explore the programmes we deliver here at BIUK and I look forward to hopefully welcoming your staff onto some of our programmes in the future. Martin Wray Managing Director


5

Sales - 0800 977 8566


Contents: • About Us – Page 3

• Welcome Letter – Page 4

• Apprenticeship Information – Page 7-9

• Engineering & Manufacturing Technology – Page 10

• Lean Academy Workshops – Page 14

• Business Administration & Customer Service – Page 24

• Sales / Telesales & Marketing – Page 28

• Management – Page 31

• Information Communication Technology – Page 35

• Health & Social Care – Page 36

• Retail – Page 38

• Logistics & Supply Chain – Page 40

• Hospitality & Catering – Page 45

• Vehicle Fitting – Page 47

• Cleaning & Environmental Services – 0

• Leisure – Page 52

• Supporting Teaching & Learning in Schools – Page 55

• Other Programmes We Deliver – Page 57

• Case Studies, Testimonials & Success Stories – Page 59

Ask us about our FREE Apprenticeship Recruitment Service!

6



Our Client’s:


7

Sales - 0800 977 8566


How we typically deliver the Intermediate Apprenticeship Framework:

Induction & Initial Diagnostic

ERR (Employer Rights & Responsibilities) completion and commencement of Functional Skills and Personal

Learning & Thinking Skills (PLTS)

Complete Functional Skills Learning & Resources

Introduce BTEC learning materials and assessment of Diploma / Certificate

Introduce Diploma / Certificate

Complete Functional Skills online / paper based assessment

Complete Certificate / Diploma

Complete Apprenticeship programme

8



What are Personal Learning & Thinking Skills (PLTS)?

Personal Learning & Thinking Skills is a group of six skills titled; Independent Enquirers, Creative Thinkers, Reflective Learners, Team Workers, Self Managers and Effective Participators. The framework captures the essential skills of: managing self, managing relationships with others; and managing own learning, performance and work. These skills will be especially beneficial to young people to enter the workplace and their adult life as confident capable individuals.

How are the Apprenticeships Delivered / Assessed?

Assessment is conducted by a qualified Assessor with a wealth of experience and occupational competence in the area of learning. There are many ways a learner’s individual competence can be assessed including: • Observation • Product Evidence (naturally occurring in the workplace) • Questioning • Guided Discussion All assessments take place on the job and the learners will require an agreed amount of hours both on & off the job to successfully complete all elements of the framework.

What funding is available? • Full funding is available for all 16 – 18 year olds • Co-funding is available for 19+ with an employer contribution (guaranteed until July 2013)

What are Functional Skills? They are transferrable skills in Maths, English & ICT which are valued by employers and which give individuals the necessary skills required in the workplace. They provide a base from which an individual can develop other employability skills. Functional Skills are tools that enable people to: • Apply their knowledge and understanding in everyday life • Engage competently and confidently with others • Solve problems in both familiar and unfamiliar situations

What is the Knowledge Based Certificate?

This provides individuals with the underpinning knowledge required to carry out their role effectively. It contains information on: • Understanding your business environment • Working in a business environment knowledge is confirmed through completion of an on-line assessment.

What are Employment Rights & Responsibilities? This workbook provides individuals with information about their organisation such as: • Contracts of employment • Policies & Procedures • Equality & Diversity • Data Protection • General Sources of Information & Advice


9

Sales - 0800 977 8566


What do some of our Apprentices and Employers say about us? “I chose the Customer Service Apprenticeship because it is a realistic industry that has plenty of job opportunities and I like being in a busy environment. It is a good way of earning money while getting a qualification.”

Customer Service Apprentice “I am enjoying my Apprenticeship. It has given me the opportunity to learn new skills and develop into a valuable team member”

Warehousing & Storage Apprentice “This apprenticeship was the first one I was offered, it was the first one I interviewed for and the one I accepted. It seemed like a nice environment; they offered more qualifications than others; and they understood what I was wanting to work towards. Luckily for me, they offered to help as best they could. So far I would say I have really enjoyed working for the company and I have learnt a lot, as well as realising that I made the right choice to go down the apprenticeship route.”

Business & Administration Apprentice “Apprenticeships are an excellent opportunity to recruit personnel who will grow and develop with the business. They provide sustainable performance and can help you gain competitive advantage in the workplace.”

Warehouse Manager “Not only have the candidates involved found the training interesting and informative, all of them have had a great deal of fun whilst learning which is praise to BIUK’s methods. I have found BIUK to be a professional and innovative company who have helped and supported us with the continuous development of our team.”

HR Manager “Taking on our first Apprentice has been both challenging and enjoyable. Planning out the training for each task has to be carefully thought through in order that the Apprentice both understands and enjoys the task. Working with her has proved to be an enjoyable experience. She is a bright girl who is quick to learn and willing to help her team colleagues. Always eager to learn the next step; she has also joined a working group and is finding it very interesting.”

Client Services Manager

Ask us about our FREE Apprenticeship Recruitment Service!

10



Engineering & Manufacturing Technology*

*All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.

Ask a member of our sales team for more details about this.


11

Sales - 0800 977 8566


This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Food Manufacturing Excellence. This Apprenticeship is designed for people working within the food manufacturing sector and is suitable for those working as: Food Manufacturing Operative, Productivity Technician, Team Supervisor or Development Assistant Listed below are some of the areas within Food Manufacturing covered within this framework: • Working effectively with others in food operation • Maintain product quality in food operations • Maintain workplace food safety standards in operations • Maintain workplace health and safety in food operations • Contribute to the development of standard operating procedures (SOP’s) in food operations • Compliance for achieving excellence in food operations

Framework: • Level 2 Certificate in Proficiency in Food Manufacturing Excellence Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities

Advanced Apprenticeship in Food and Drink Pathway 4 – Food Manufacturing Excellence*

Intermediate Apprenticeship in Food and Drink Pathway 5 – Food Manufacturing Excellence*

This is a 21 month programme and all elements must be completed in order to achieve an Apprenticeship in Food Manufacturing Excellence. This Apprenticeship is designed for people working within the food manufacturing sector and is suitable for those working as: Manager, Supervisor or Team Leader Listed below are some of the areas within Food Manufacturing covered within this framework: • Developing working relationships • Planning, allocating and monitoring work • Contributing to continuous improvement of food safety operations • Providing leadership and direction for own area of responsibility • Contributing to the development of an achieving excellence culture in food operations • Planning organisational change for achieving excellence in food operations • Contributing to the development of an achieving excellence strategy in food operations

Framework: • Level 3 Certificate in Proficiency in Food Manufacturing Excellence Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities

12



Intermediate Apprenticeship in Improving Operational Performance Pathway 3 – Business Improvement Techniques (B-IT)

This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Improving Operational Performance (BIT). The Apprenticeship is designed for people who are working in a manufacturing environment and this can apply to a variety of disciplines. It includes: • Health, safety and security in the workplace • 5S & workplace organisation • Visual management & team working • Kaizen • Problem solving • Data collection & analysis • 3 improvement projects

Framework: • Level 2 NVQ Diploma in Business Improvement Techniques • Edexcel BTEC Level 2 Certificate in Lean Organisation Management Techniques Additional Mandatory Framework Requirements: • Functional Skills in Maths, & English • PLTS • Employment Rights & Responsibilities

Intermediate Apprenticeship in Improving Operational Performance Pathway 2 – Performing Manufacturing Operations (PMO)

This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Improving Operational Performance. The Apprenticeship is designed for people who are working in a manufacturing environment and this can apply to a variety of disciplines, including: Manufacturing Process Operators, Maintenance Operators, Production Inspectors and Assembly Operators Listed below are some of the areas that could be covered as part of this framework: • Health, safety & security in the workplace • Transferring materials • Preparing for manufacturing operations • Complying with statutory regulations and organisational safety requirements • Analysing the results of inspection and confirming quality of production

Framework: • Level 2 NVQ Diploma in Performing Manufacturing Operations • EAL Level 2 Award in Industrial Environment Awareness Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities


13

Sales - 0800 977 8566


Level 2 NVQ in Business Improvement Techniques (B-IT)

Programme: B-IT explores the concept of continuous improvement and demonstrates how eliminating waste, reducing variation and preventing defects can dramatically improve business performance. From the Japanese 5S method to the Kaizen approach, the programme covers the most up to date management thinking. Delivered at your workplace, the programme sees your employees implementing improvement projects on your shop floor. Units:

Units typically include; complying with statutory regulations & organisational safety requirements, contributing to effective team working, applying workplace organisation techniques, applying continuous improvement (Kaizen) techniques, creating visual management systems and applying problem solving techniques.

Target:

Anyone involved in production / operations on the shop floor

Benefits: • Proven productivity improvement model • Phased and structured approach • Accredited against a national standard • Deliver improved workforce capability • Increases a “can do” and “know how” • Sustainable through champions • Quantified monetary savings (ROI) are created as part of the BIT programme and agreed in advance

Level 3 NVQ in Business Improvement Techniques (B-IT)

Following on from Level 2, this Business Improvement Techniques qualification at Level 3 is designed for employees that have an important role to play within the business. The qualification enables those individuals to develop the skills they need to be able to act as continuous improvement facilitators / lean champions within the organisation and lead improvement projects. Programme: The training is followed by three facilitated improvement projects where the learner utilises the tools and techniques they have learned. Units:

The qualification includes training in the following areas; Leading Effective Teams, Applying Problem Solving Techniques and Creating & Maintaining Standard Operating Procedures plus an additional unit from; Flow Process Analysis, SMED (a waste reduction tool to assist rapid changeover) and TPM (Total Productive Maintenance)

Target:

Managers, Team Leaders, Supervisors, Lean Champions, Change Agents

Benefits: • Reduce costs, variation and waste • Improve business performance • Maximise profits and revenue • Helps reduce workplace accidents • Achieve results with minimal disruption to operations • Improved staff morale • Nationally recognised Qualification

14



Level 2 NVQ Diploma in Performing Manufacturing Operations

Programme: This NVQ at Level 2 covers a range of manufacturing processes which are common to a variety of industries and sectors. It is suitable for operators engaged in a wide range of production / operational processes. Confirmation of competence is assessed via a series of on the job observations each with a review and is carried out during normal working hours. Units:

The qualification includes training which could be in the following areas; workplace organisation, the identification and elimination of waste, operational effectiveness, team work & communication and improvement & productivity. Or can be agreed by the company to meet internal requirements.

Target:

Any staff on the shop floor involved in production & operations

Benefits: • Improved business performance to assist in winning contracts • Maximise profits and revenues • Helps reduce workplace accidents • Improves employee morale and motivation • Highlights the skill of the workforce to existing and potential customers • Buy into the best methods of working from employees and maybe a starting point for a learning journey

Level 2 NVQ Diploma in Business Improvement Techniques (B-IT) – Lean Office

Benefits: • Drive waste out of current processes • Improve business procedures • Reduce customer complaints • Reduce mistakes and paperwork • Improve customer services • Improve order accuracy & processing • Improve response time • Improved staff morale, attitude and performance

While many organisations have successfully applied the principles of Lean Manufacturing to the factory floor, often companies overlook the benefits that streamlining administrative functions can deliver to the bottom line and to customer service. Programme: The qualification is designed to assist organisations in improving their business activities by applying the tools & techniques of continuous improvement. Business Impact have adapted the BIT qualification and adjusted the focus to reflect the office and administrative support functions. The programme is designed to ensure that all activities add value and are sustainable impacting on Quality, Cost and Delivery performance that; eliminates the risk of a poor service reaching the customer, reduces operational costs and improves profitability & competitiveness. Units:

The qualification includes training in the following areas; workplace organisation, the identification and elimination of waste, operational effectiveness, team work & communication and improvement & productivity.


15

Sales - 0800 977 8566


Lean Academy Workshops

Ask about our other 1 Day and Bespoke Workshops!

16



At Business Impact our objectives are very simple – we work with our clients to help them: • improve production • reduce waste • introduce efficiencies with the ultimate aim of increasing profit – a positive Business Impact! Our experienced Lean Academy practitioners will lead you every step of the way on your Lean journey. Firstly an in depth diagnostic of your business and its processes will highlight where changes and improvements can be made. Then, in partnership, we will decide what training is right for your workforce based on your business needs. But that’s not where our input ends. We support you on your Lean journey and provide refresher training and updates whenever required. Our expertise and experience mean we always have the right course or workshop for you and each delivery is specific to your requirements meaning real and lasting results are achieved.

We are ready to help you improve! A Business Impact Lean Academy practitioner will work with you to identify areas for improvement within your organisation to ensure that you receive the best possible benefits from the workshop.

If you can’t see a programme you are interested in please ask a member of our expert Lean sales team as we deliver bespoke training packages to meet your own individual company requirements.

Contact one of our Lean experts now to discuss how we may assist you further by ringing:

0800 9778566 or email

[email protected]

Lean Academy Workshops

Some of the available Workshops: • Introduction to Lean • 5S & Workplace Organisation • Kaizen & Continuous Improvement • Standard Operating Procedures • Problem Solving • Team Working • Total Productive / Preventative Maintenance • Flow Process • Value Stream Mapping • Six Sigma Yellow Belt • SMED (Single Minute Exchange of Die) • 8D (Eight Disciplines Problem Solving) • FMEA (Failure Mode Effects Analysis) • OEE (Overall Equipment Effectiveness) • SPC (Statistical Process Control)


17

Sales - 0800 977 8566


Introduction to Lean – 1 Day Programme

Course Outline: This one-day session is designed to provide an understanding of the principles of Lean Manufacturing and how these principles can be applied within the workplace. The session introduces the fundamental concepts and philosophy of lean methodology and allows participants to apply these in a simple “production line” practical activity.

Theory covered includes: • Lean Manufacturing – objectives, benefits, elements • Batch Manufacturing versus Lean • “Value-Add” and “Non Value-Add” • The Toyota Productions System and Lean • The Eight Wastes (Muda) • Visual Management • Standard Operations • Line Balancing and Pull Systems • Kaizen and the PDCA Cycle • The Lean Organisation and Flexibility Who is it for? This course is primarily for Management Teams responsible for implementing Lean.

Key Outcomes: Upon successful completion of this module the learner will be able to: • Describe the principles of Lean Manufacturing and the benefits of applying lean concepts across a business • Explain the importance of standardisation and Standard Operating Procedures • List the stages in the application of a 5S programme • Define the terms value-add and non value-add in a Lean Manufacturing environment

5S & Workplace Organisation

5S is a basic, fundamental, systematic approach for productivity, quality and safety improvement in all types of business. The 5S’s are: Sort: the first step in making things clean and organised Set: in order – organise, identify and arrange everything in a work area Shine: regular cleaning and maintenance Standardise: make it easy to maintain Sustain: maintaining what has been accomplished Who is it for? • Management involved in leading 5S implementation • Employees involved in everyday operations that could apply 5S

Benefits: • Tangible improvements within your workplace • Improved employee skill levels • Increased product and process quality • Immediate results • Improved Health & Safety • Decreased down time

18



Kaizen & Continuous Improvement

Kaizen is a system of continuous improvement in quality, technology, processes, productivity, company culture, safety and leadership. The word Kaizen means “continuous improvement.” It comes from the Japanese words “Kai” which means “change” or “to correct” and “Zen” which means “good.” Kaizen is a system that involves every employee – including senior management. Everyone is encouraged to come up with small improvement suggestions on a regular basis. This is not a once a month or once a year activity, it is continuous. Theory covered includes: • Kaizen definition and teamwork • The PDCA (Plan, Do, Check, Act) Cycle • Check sheets and Pareto analysis • The Seven Wastes • Identifying waste in a process • Reducing waste in a process Who is it for? • Management involved in leading Kaizen implementation • Employees involved in everyday operations that could apply Kaizen

Benefits: • Reduced waste • Improved staff skill levels • Potential Cost savings • Immediate results • Helps create a culture of continuous improvement

Standard Operating Procedures

A standard operating procedure is a company-wide formalised structure to handle specific operational activities. They are an essential supporting element in the creation of good planning and control within a company. They standardise the approach of individuals to specific procedures, improving the quality and speed of decision making in key areas. Also they provide a valuable structure for inter-company discussion and development; with a key role in creating a knowledge management base within the organisation, particularly important in cost cutting, competitive analysis and exit planning. Who is it for? This workshop is for Supervisors, Team Leaders or Management interested in writing their own standard operating procedures.

Benefits: • All members of your workforce will be trained to work in the same way • Standardisation across the business and sharing of best practice • You will be able to manage the workforce more effectively with greater control • Audit documentation – training, risk & best practice


19

Sales - 0800 977 8566


Six Sigma Yellow Belt

Problem Solving

Problem solving is a key skill and it’s one that can make a huge difference to your team. At work, problems are usually at the centre of what happens every day. You are either solving a problem, supporting those who are solving problems, or discovering new problems to solve. There are four basic steps to solving a problem: A. Defining the problem B. Generating alternatives C. Evaluating and selecting alternatives D. Implementing solutions Who is it for? This workshop is suitable for Managers leading problem solving activities and operators applying problems solving techniques.

Benefits: • Structured approach to problem solving • Selection of appropriate problem solving methods for specific problems • A team based problem solving approach

There are a number of Levels of Six Sigma training that can be attained by those who need it. Yellow Belt requires that people are aware of the concepts of Six Sigma and the Lean principles when they are working on a Lean Project. It will give them the skills required to show that they are committed to making the most of any projects. Yellow Belt is an introduction to Six Sigma and the DMAIC (Define, Measure, Analyse, Improve, Control) cycle, statistics and tools; it will provide you with an underpinning knowledge of Six Sigma and a basis for progression to “Green Belt” level. Who is it for? This workshop is for any office or shop floor personnel and also can be developed for management who want to gain more of an understanding / awareness of Six Sigma. Workshop consists of: • Brainstorming techniques, cause & effect, root cause analysis • FMEA, 5S basics & process mapping basics • Understanding the importance of data and graphing methods • Gauge Repeatability / Reproductability activity

Benefits: • Be aware of the principles, benefits and terminology of Six Sigma • Be aware of the five main steps in a Six Sigma project • Know the meaning and importance of variation and process control

20



Team Work

Benefits: • Common approach to working as a Team • Recognising the strengths of individual team members • Practise TEAM – Together Everyone Achieves More

Who is it for? This workshop is suitable for existing work teams seeking to optimise performance and Managers leading their teams and / or operators applying team working techniques. Workshop consists of: Unlike most other Team Working programmes this workshop is made up of theory and practical activities. Participants will learn not only the theory but how to apply Team Working techniques. The workshop includes: • Background / history of Team Working • Elements of Team Working • Practical Application of Team Working • Sustaining Team Working Team Working is defined as a work practice based on the use of teams, or groups of people, who have shared objectives at work and who co-operate to achieve those objectives in a way that allows each individual to make a distinctive contribution.

Total Productive / Preventative Maintenance

TPM is a maintenance programme which involves a defined concept for maintaining plant equipment. The goal of TPM is to markedly increase production while at the same time increasing employee morale and job satisfaction.

Who is it for? Employees within Manufacturing Operations – Managers, Team Leaders, Engineers, Technicians & Operating Staff as they all have an important role to play in ensuring equipment is maintained to reduce unplanned downtime and defects.

Workshop consists of: • Presentation & discussion of the theory behind TPM • Understanding hidden losses & the 7 Steps to Autonomous Maintenance • Calculation of Overall Equipment Effectiveness (OEE) • Developing a TPM “One Point Lesson” relevant to your manufacturing equipment

Benefits: • Focus on equipment & people improvements as an element in the Continuous Improvement journey • Enable equipment to perform better & people to develop as individuals and within a team • Recognise the value add of maintenance within a TPM approach


21

Sales - 0800 977 8566


Flow Process

Business processes contain high value adding activity, low value adding activity and waste. The act of mapping a process out in a flow chart format helps to clarify the understanding of a process and helps you think about where the process can be improved. Who is it for? This workshop is for cross functional teams that work on shared business processes or Managers looking for top down process improvement. Workshop consists of: • Creating a flow process chart • Identification of value added / non value added activity • Waste identification within a process • Causes of poor process flow • Waste elimination • Action planning

Benefits: • Break down complex processes into simple visual format • Increased staff understanding of business processes • Reduce waste through streamlined and simplified processes • Provides a simple method of tracking work flow

Value Stream Mapping (VSM)

Value Stream Mapping (VSM), sometimes referred to as the “Learning to See” Map or cartoon, has emerged as a very popular and clear way to illustrate the current state and desired future state of a process.

The value stream map differs from the process map in that it shows both the physical and information flows on one diagram, thus enabling you to see what the situation is and why this is the case.

Who is it for? • Businesses who want to start on the lean journey. • Managers who want to structure the improvement process. • VSM is applicable to both manufacturing and process. Workshop consists of: Mapping a familiar product from dock to dock. Normally a 2-Day activity, mapping a process from your business whilst identifying improvement opportunities and a future state map.

Benefits: • Walk through and see the whole process • Map both current state and future state • Targeting Kaizen activity where it will benefit • Identifying the lead time against the process cycle time • Creating an action plan for achieving the future state • Identify training needs of the business for continuous improvement

22



8D (Eight Disciplines of Problem Solving)

8D is a problem solving tool widely used in the automotive and aircraft sector. It can be used by any company / team to deal with shop floor or customer issues (Voice of the Customer) / problems. It is a structured and methodical way of getting to the root cause of issues. 8D is a methodical tool for solving problems that are recurrent and / or critical, for which the root cause is not known or evident.

Who is it for? Managers, Team Leaders, Engineers, Technicians and Operating Staff – shop floor / office based as they all have an important role to play in ensuring “Right First Time” to reduce unplanned downtime and defects that meet the customer requirements.

Theory covered includes: • The History & Development of 8D • How to develop & use the tool in your business • Practical application of Brainstorming • Fishbone Diagram • 5 Why’s

SMED – Single Minute Exchange of Die

SMED is a lean methodology that reduces downtime due to machine setups and changeovers. It is a phrase coined by Shigeo Shingo at Toyota Motors in the 1960’s and has come to be used as a synonym for fast changeover. SMED is an excellent system and should be a significant part of any changeover reduction programme. Who is it for? This workshop is for Engineers and operational teams identifying actual / potential bottle necks / concerns and Managers needing to scope the application of SMED. Workshop consists of: • Background to SMED • Elements of SMED • Practical Application of SMED • Sustaining SMED

Benefits: • Shorter set-up operations • Shorter production runs = smaller batches • More flexible production = shorter lead times • Customer satisfaction = more responsive • Competitive advantage

Benefits: • Structured approach for resolving issues • Cross functional teams • Root Cause Analysis • Protect the customer • Voice of the customer


23

Sales - 0800 977 8566


FMEA (Failure Mode and Effects Analysis)

Failure Modes and Effect Analysis is methodology for analysing potential reliability problems early in the development cycle where it is easier to take actions to overcome these issues, thereby enhancing reliability through design. FMEA is used to identify potential failure modes, determine their effect on the operation of the product and identify actions to mitigate the failures. Who is it for? This workshop is for Engineers / Technical Specialists and Managers who would like an appreciation / understanding of FMEA. Theory covered includes: • The concept of FMEA and risk • Design of FMEA and process FMEA • Calculating RPN (Risk Priority Number) – Severity, Occurrence, Detection • The FMEA Sheet • Creating an action plan using FMEA

Benefits: • Improved quality • Improved customer satisfaction • Reduced down time • Creates emphasis on problem prevention • Reduced waste • Improved staff skill levels

OEE (Overall Equipment Effectiveness)

The application of Overall Equipment Effectiveness (OEE) is different for everyone. OEE truly reduces complex production problems into simple, intuitive presentation of information. Successful OEE measurement means you are able to identify problems quickly and efficiently. Who is it for? This workshop is for Engineers / Technical Specialists and Managers who would like an appreciation / understanding of OEE. Theory covered includes: • The data you need • Where to find it • How to calculate OEE • How to turn OEE into effective improvement activities

Benefits: • Improved quality • Reduced downtime • Improved efficiency and performance • Improved staff skill levels and communication

24



SPC (Statistical Process Control)

SPC is a measurement tool for the variation, range and reliability of your manufacturing processes. The aim is to use statistical data control charts and graphical presentation to sustain process control. SPC focuses on detection and prevention of quality problems.

Who is it for? This workshop is for Engineers / Technical Specialists and Managers who would like an appreciation / understanding of SPC.

Workshop consists of: • Measuring mode, median, mean & range standard deviation & variance in data • Calculating process capability (Cp + Cpk) • Defining upper control limits (UCL) & lower control limits (LCL) • Creating control charts – creating X-Bar and R charts • Using SPC as a problem solving tool

Benefits: • Reduced variation in process & product • Improved quality / productivity • Reduced downtime • Efficient problem detection and prevention


25

Sales - 0800 977 8566


Business Administration

& Customer Service*



26



Intermediate Apprenticeship in Business & Administration

Framework:

• Level 2 NVQ Certificate in Business & Administration

• Level 2 Certificate in principles of Business & Administration

Additional Mandatory Framework Requirements:

• Functional Skills in Maths, English & IT

• PLTS

• Employment Rights & Responsibilities

This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Business & Administration. This Apprenticeship is designed for people working within the Business and Administrative sector and is suitable for those working as: Administrators, Office Junior’s and Receptionists Below are some of the areas that could be covered as part of the framework. • Communicating in a business environment • Solving business problems • Delivering, monitoring & evaluating customer service to external and internal customers • Providing reception services • Producing documents in a business environment • Handling mail

Advanced Apprenticeship in Business & Administration

This is an 18 month programme and all elements must be completed in order to achieve an Apprenticeship in Business & Administration. This Apprenticeship is designed for people working within the Business and Administrative sector and is suitable for those working as: Administration Officers, Team Leaders, Personal Assistants or Secretaries Below are some of the areas that could be covered as part of the framework. • Dealing with internal and external correspondence • Producing documents • Managing resources • Managing information • Managing administration systems • Developing presentations • Managing diaries

Framework: • Level 3 Diploma in Business & Administration • Level 3 Certificate in principles of Business & Administration Additional Mandatory Framework Requirements: • Functional Skills in Maths, English & IT • PLTS • Employment Rights & Responsibilities


27

Sales - 0800 977 8566


Intermediate Apprenticeship in Customer Service

This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Customer Service. This Apprenticeship is designed for people working within the Customer Service sector and is suitable for those working as: Customer Service Trainee’s / Representatives plus any other job roles in which customer service skills would be an advantage Below are some of the areas that could be covered as part of the framework: • Communicating with customers effectively • Resolving customer service problems • Improving customer relations • Promoting products and services • Keeping records • Gathering customer feedback • Working in a team

Framework: • Level 2 NVQ Certificate in Customer Service • Level 2 Certificate in Customer Service Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities

Advanced Apprenticeship in Customer Service

This is an 18 month programme and all elements must be completed in order to achieve an Apprenticeship in Customer Service. This Apprenticeship is designed for people working within the Customer Service sector and is suitable for those working as: Customer Service Managers, Coordinators or Team Leaders Below are some of the areas that could be covered as part of the framework: • Leading a team • Communicating with customers effectively • Gathering and analysing customer feedback • Promoting products and services • Keeping records • Using software/office equipment to communicate

Framework: • Level 3 NVQ Diploma in Customer Service • Level 3 Certificate in Customer Service Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities

28



Level 2 NVQ Diploma in Business & Administration*

Programme: This Level 2 NVQ Diploma in Business & Administration is designed for learners who need to develop or consolidate their skills.

Units:

Units typically include; work in a business environment, communicate in a business environment, solve business problems, deliver, monitor & evaluate customer service to internal & external customers, provide reception services and produce documents in a business environment.

Target:

Any individual that works in an administrative role e.g. Admin Assistant, Secretary, and Payroll.

Benefits: • Improved time management • Increased productivity • A reduction in administrative errors • Improves employee morale and motivation • Highlights the skill of the workforce to existing and potential customers • Buy into the best methods of working from employees and maybe a starting point for a learning journey

Level 2 NVQ Certificate in Customer Service* Programme: This Level 2 NVQ Certificate in Customer Service is designed for learners who need to develop or consolidate their skills.

Units:

Units typically include; giving customers a positive impression of the organisation, promoting additional services or products to customers, processing customer service information, going the “extra mile” in customer service, providing good customer service within the rules and living up to the customer service promise.

Target:

Any individual that works in a customer service environment e.g. Customer Service Advisor, Contact Centre Operator, Bank / Building Society Customer Advisor.

Benefits: • Improved time management • Increased productivity • A reduction in customer complaints • Consistent delivery of customer service excellence within your organisation • Customer queries are dealt with quickly and resolved effectively • Highlights the skill of the workforce to existing and potential customers • Buy into the best methods of working from employees and maybe a starting point for a learning journey

*Both these qualifications are available at Level 3.


29

Sales - 0800 977 8566


Sales / Telesales

& Marketing*



30



Intermediate Apprenticeship in Sales / Telesales This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Sales / Telesales. This Apprenticeship is designed for people working within the Sales sector and is suitable for those working as: Trainee Sales Advisors, Telesales Operators and Junior Sales Executives Listed below are some of the areas within Sales that could be covered within this framework: • Selling face-to-face • Selling by telephone (inbound & outbound) • Inputting & accessing Sales or Marketing data • Processing Sales orders • Selling at exhibitions • Monitoring Sales deliveries • Supporting customers in obtaining finance for purchases • Generating and qualifying Sales leads • Obtaining and analysing competitor information • Buyer behaviour in Sales situations

Frameworks: • Level 2 NVQ Certificate in Sales • Level 2 Certificate in Principles of Sales Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities

Advanced Apprenticeship in Sales / Telesales This is an 18 month programme and all elements must be completed in order to achieve an Apprenticeship in Sales / Telesales. This Apprenticeship is designed for people in the Sales Sector and is suitable for those working as: Sales Consultants / Supervisors, Sales Managers, Telesales Professionals and Sales Persons Listed below are some of the areas within Sales covered within this framework: • Obtaining and analysing Sales information • Pricing for Sales promotions • Preparing and delivering a Sales presentation • Developing and implementing Sales call plans • Assessing customer credit status • Monitoring and managing Sales team performance • Developing Sales proposals

Framework: • Level 3 NVQ Diploma in Sales • Level 3 Certificate in Principles of Sales Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities


31

Sales - 0800 977 8566


Intermediate Apprenticeship in Marketing This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Marketing.

The Apprenticeship is designed for people working within a marketing role and is suitable for those working as:

• Market Researchers • Event Management Assistants • Junior Marketing Executives

Listed below are some of the areas within marketing that could be covered within this framework:

• Collecting and organising market research data • Working with others in a business environment • Contributing to conducting direct marketing campaigns • Analysing competitor activity • Coordinating an event • Using digital and social media in marketing campaigns

Framework: • Level 2 NVQ Certificate in Marketing

• BTEC L2 Certificate in Principles of Marketing

Additional Mandatory Framework Requirements: • Functional Skills in Maths, English & ICT • PLTS • Employment Rights & Responsibilities

32



Management*




33

Sales - 0800 977 8566


Intermediate Apprenticeship in Team Leading

This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Team Leading. This Apprenticeship would be most suitable for First Line Managers such as: Team / Section Leaders, Floor Managers, Helpdesk Managers and Trainee Supervisors Listed below are some of the areas covered within this framework: • Recognising occupational competence in Team Leading • Proving competency in their job role by applying knowledge, understanding & skills • Managing personal development • Developing working relationships with colleagues • Communicating information & knowledge • Developing a team • Planning, allocating & monitoring the work of a team

Frameworks: • Level 2 NVQ certificate in Team Leading • Level 2 Certificate in Team Leading Additional Mandatory Framework Requirements: • Functional Skills in Maths, English and IT • PLTS • Employment Rights & Responsibilities

Advanced Apprenticeship in Leadership & Management This is an 18 month programme and all elements must be completed in order to achieve the relevant management framework. This Apprenticeship would be suitable for: First Line Managers, Assistant Managers, Senior Supervisors and Trainee Managers Listed below are some of the areas covered within this framework: • Planning, allocating and monitoring the work of a team • Supporting team members • Managing conflict • Resolving problems • Project management

Frameworks: • Level 3 NVQ Certificate in Management • Level 3 Certificate in Management Additional Mandatory Framework Requirements: • Functional Skills in Maths, English and IT • PLTS • Employment Rights & Responsibilities

34



Level 2 NVQ Certificate in Team Leading

Programme: The Level 2 NVQ Certificate in Team Leading is designed for Team Leaders who are primarily concerned with motivating their team members and achieving agreed outputs, with limited authority for deploying resources. Flexibility is achieved through two optional units which compliment three mandatory units designed to develop the core competences needed by today’s Team Leaders.

Units:

Units typically include: managing personal development, developing working relationships with colleagues, communicating information and knowledge, planning, allocating and monitoring work of a team and supporting team members to identify, develop and implement new ideas.

Target:

Any job role in any industry sector that involves team leading / supervisory responsibilities.

Benefits: • Improved time management • Effective Team Leaders / Supervisors • Improved supervisory & leadership skills • Developing new tools and techniques • Improves employee morale and motivation • Highlights the skill of the workforce to existing and potential customers • Buy into the best methods of working from employees and maybe a starting point for a learning journey

Level 3 NVQ Certificate in Leadership & Management Programme: The Level 3 NVQ Certificate in Management is designed for Managers / Team Leaders with a range of responsibilities including: allocating work to people, achieving specific results, managing resources and with some degree of decision making.

Units:

Units typically include: managing personal development, set objectives and provide support for team members, planning, allocating and monitoring work of a team and supporting team members to identify, develop and implement new ideas.

Target:

Any job role in any industry sector that involves team leading / supervisory / management responsibilities.

Benefits: • Improved time management • Effective Team Managers / Leaders / Supervisors • Improved supervisory & leadership skills • Developing new tools and techniques for the team • More structured and improved team performance • Highlights the skill of the workforce to existing and potential customers • Improves employee morale and motivation


35

Sales - 0800 977 8566


Information Communication

Technology* *All our Apprenticeship programmes can be delivered as a

standalone NVQ qualification covering similar subjects.


36



Intermediate Apprenticeship in IT Application Specialist This is a 12 month programme and all elements must be completed in order to achieve an IT User Apprenticeship. The Diploma is designed for people who are working in an IT role and this can apply to a variety of disciplines, including: Office Support Assistants, Administrators, Personal Assistants, Website Technicians, Sales & Marketing Executives, Wages Clerks and Teaching Assistants Listed below are some of the areas that could be covered as part of this framework: • Using office software • Data and entry management • Internet and email communications • Recording and editing audio and video clips • Using customer relationship management software • Using computer accounting or payroll software • Spreadsheets and databases • Preparing presentations or handouts

Framework: • Level 2 Diploma in IT User Skills (Application Specialist) Additional Mandatory Framework Requirements: • Functional Skills in Maths, English & IT • PLTS • Employment Rights & Responsibilities

Advanced Apprenticeship in IT Application Specialist This is an 18 month programme and all elements must be completed in order to achieve an IT User Apprenticeship. The Diploma is designed for people who are working in an IT role and this can apply to a variety of disciplines, including: Helpdesk Support Personnel, Office Managers, Personal Assistants, Website Managers, Teaching Assistants and Sales Account Managers Listed below are some of the areas that could be covered as part of this framework: • Responding to hardware and software problems • Setting up user hardware • Designing solutions to improve business processes using IT • Developing and streamlining business processes for efficient office operations • Using advanced application software features • Researching for and preparing presentations • Planning and designing websites • Creating and reporting management information

Framework: • Level 3 Diploma in IT User Skills (Application Specialist) Additional Mandatory Framework Requirements: • Functional Skills in Maths, English & IT • PLTS • Employment Rights & Responsibilities


37

Sales - 0800 977 8566


Health &

Social Care* *All our Apprenticeship programmes can be delivered as a



38



Intermediate Apprenticeship in Health & Social Care Pathway 1 Adult Social Care This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Health & Social Care. This Apprenticeship is designed for people working within the health and social care sector and is suitable for those working as: Care Assistants/Workers, Relief Team Workers, Support Workers, Key Workers in Domiciliary Services, Home Care Support Workers, Substance Misuse Workers and Mental Health Support Workers Listed below are some of the areas within Health & Social Care covered within this framework: • Health & Safety • Updating a maintaining records • Treating people with respect and dignity • Supporting individuals in their daily living • Supporting individuals to make journeys • Supporting individuals to meet their domestic and personal needs • Providing food and drink for individuals • Supporting individuals with their personal care needs

Frameworks: • Level 2 Diploma in Health & Social Care • Level 2 Certificate in Preparing to Work in Adult Social Care Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities

Advanced Apprenticeship in Health & Social Care

Framework: • Level 3 Diploma in Health & Social Care • Level 3 Certificate in Preparing to Work in Adult Social Care Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities

This is a 18 month programme and all elements must be completed in order to achieve an Apprenticeship in Health & Social Care. This Apprenticeship is designed for people working within the health and social care sector and is most suitable for those working as: Supervisors / Team Leaders Senior Workers / Support Workers Managers / Deputy Managers Listed below are some of the areas within Health & Social Care covered within this framework: • Maintaining health, safety and security in the workplace • Reflecting on and developing own practices • Promoting choice, well being and protection of all individuals • Contributing to care planning and reviews • Contributing to the protection and management of abusive and aggressive behaviour • Carrying out assessment to identify and prioritise needs


39

Sales - 0800 977 8566


Retail*



40



Intermediate Apprenticeship in Retail This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Retail. This Apprenticeship is designed for people working within the Retail and wholesale sector and is suitable for those working as: General Sales Assistants and Service Counter Assistants Listed below are some of the areas within retail that could be covered within this framework: • Keeping stock on sale at required levels • Processing customer orders • Displaying stock to promote sales • Helping customers to choose products • Providing information and advice to customers • Processing payments • Maintaining health and safety • Keeping the retail environment secure • Resolving customer problems • Receiving goods

Frameworks: • Level 2 Diploma in Retail Skills • Level 2 Certificate in Retail Knowledge Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities

Advanced Apprenticeship in Retail Pathway – Sales Professional or Management

This is a 15 month programme and all elements must be completed in order to achieve an Advanced Apprenticeship in Retail. This Apprenticeship is designed for people in the Retail & Wholesale Sector and is suitable for those working as a: Team Leader, Supervisor, Assistant Manager and Trainee Manager Listed below are some of the areas within retail covered within this framework: • Organising the delivery of reliable customer service • Working with others to improve customer service • Organising the receipt and storage of goods • Maintaining the availability of goods for sale • Helping to manage a retail team • Planning, monitoring and adjusting staffing levels and schedules • Monitoring and supporting security

Framework: Sales Professional • Level 3 Diploma in Retail (Sales Professional) • Level 3 Certificate in Retail Knowledge Management • Level 3 Diploma in Retail (Management) • Level 3 Certificate in Retail Knowledge Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities


41

Sales - 0800 977 8566


Logistics &

Supply Chain* *All our Apprenticeship programmes can be delivered as a



42



Intermediate Apprenticeship - Warehouse Operative

This is a 12 month programme and all elements must be completed in order to achieve a Warehouse Operative Apprenticeship. The Apprenticeship is designed for anyone working in a Warehouse environment. The NVQ is designed for people who are working in a warehouse environment and this can apply to a variety of disciplines. It includes: • Health, safety and security in the workplace • Storage • Processing orders • Receiving deliveries • Assembling orders for dispatch • Dispatching orders • Working effectively within the organisation

Framework: • NVQ Level 2 Certificate in Warehousing & Storage Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities

Advanced Apprenticeship in Warehousing & Storage This programme is delivered over a minimum of 12 months and all elements must be completed in order to achieve an Apprenticeship in Warehousing and Storage. This Apprenticeship is designed for Senior Warehouse Personnel / Team Leaders and is designed for those who will in addition to normal warehouse activities be responsible for overseeing picking and packing of customer orders and ensuring tasks are completed on time. Below are some of the areas that could be covered as part of the framework.

• Supervising the receipt, storage and despatch of goods • Taking responsibility for the Health, Safety and Security

of team members • Using equipment to move goods in logistic operations • Checking stock levels and stock records • Allocating and checking work • Scheduling logistic operations to meet customer needs • Arranging the transportation of goods using multiple

transport modes • Improving the performance of logistics operations • Responding to problems in logistics operations

Framework:

• Level 3 Diploma in Warehousing & Storage

Additional Mandatory Framework Requirements:

• Functional Skills in Maths and English

• PLTS

• Employment Rights & Responsibilities


43

Sales - 0800 977 8566


Intermediate Apprenticeship in Supply Chain Operations This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Supply Chain Operations. This Apprenticeship is designed for people working within purchasing and supply and is suitable for those working as: Supply Chain Operatives. Below are some of the areas that could be covered as part of the framework: • Obtaining information on storage locations and facilities • Analysing information on the supply chain • Monitoring the flow of supplies in the supply chain • Organising the preparation of documentation for the transportation of goods • Procuring supplies or services in the supply chain or a logistics operation • Control supplies at storage locations and facilities

Framework: • Level 2 Certificate in Supply Chain Operations Additional Mandatory Framework Requirements: • Functional Skills in Maths, English & IT • PLTS • Employment Rights & Responsibilities

Advanced Apprenticeship in Supply Chain Management This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Supply Chain Management. This Apprenticeship is designed for people working within purchasing and supply and is suitable for those managing the day to day ordering and delivery of materials and provisions of services that have been arranged under contracts with suppliers. Below are some of the areas that could be covered as part of the framework: • Applying improvements to the supply chain • Responding to problems in logistics operations • Planning change in supply chain management or a logistics operation • Managing a budget in supply chain management or a logistics operation • Building own organisation’s understanding of its market and customers in supply chain management or a logistics operation • Establishing strategic relationships within the supply chain

Framework: • Level 3 Diploma in Supply Chain Management Additional Mandatory Framework Requirements: • Functional Skills in Maths, English & IT • PLTS • Employment Rights & Responsibilities

44



Intermediate Apprenticeship in Logistics Operations This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Logistics Operations. This Apprenticeship is designed for people working within the Customer Service sector and is suitable for those working as: Logistic Operatives Below are some of the areas that could be covered as part of the framework: • Health, safety and security at work • Customer service in logistics operations • Obtaining information on the collection and/or delivery of goods • Wrap and pack goods in logistics operations • Place goods in storage in logistics operations • Making an effective contribution to a business in the logistics sector

Framework: • Level 2 Certificate in Logistics Operations Additional Mandatory Framework Requirements: • Functional Skills in Maths, English & IT • PLTS • Employment Rights & Responsibilities

Advanced Apprenticeship in Logistics Operations

This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Logistics Operations. This Apprenticeship is designed for people working within the logistics sector and is suitable for those working as: Team Leaders and Supervisors Below are some of the areas that could be covered as part of the framework: • Optimising the use of logistics resources • Improving performance in logistics operations • Providing leadership in logistics operations • Allocating and checking the work of your team • Responding to problems in logistics operations • Supervising the receipt, storage or dispatch of goods

Framework: • Level 3 Certificate in Logistics Operations Additional Mandatory Framework Requirements: • Functional Skills in Maths, English & IT • PLTS • Employment Rights & Responsibilities


45

Sales - 0800 977 8566


Hospitality &

Catering* *All our Apprenticeship programmes can be delivered as a



46



Intermediate Apprenticeship in Hospitality Services Pathways – 1, 2, 3 & 4 This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship Hospitality Services. This Apprenticeship is designed for people working within the hospitality sector and is suitable for those that deal with small site accommodation services where a set of skills allow them to perform a large range of tasks. Some larger chains might also like to use this framework to multi skill their team members. Listed below are some of the areas within hospitality covered within this framework: • Customer service • Food safety • Team working • Food preparation and cooking • Food & beverage services • Front of house reception • Housekeeping

Frameworks:

1. Hospitality Services 2. Food & Beverage

Services 3. House Keeping 4. Front of House

Reception • Level 2 Certificate in Hospitality & Catering Principles Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities

Intermediate Apprenticeship in Catering & Professional Chefs Pathway – Food Production, Cooking or Kitchen Services This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Food Production and Cooking & Kitchen Services. The Apprenticeship is designed for people who are working in a catering environment as: Cooks, Chefs or Kitchen Assistants Listed below are some of the areas within catering that would be covered within this framework: • Prepare, cook and serve large volumes of nutritious meals in a hygienic environment • Recipe’s and portion controls • Minimise waste in the kitchen • Maintain stocks • Good housekeeping • Use of basic kitchen equipment • Cleaning • Waste collection • Receiving deliveries

Framework: Food Production • Level 2 NVQ Diploma in Food Production & Cooking • Level 2 Certificate in Hospitality & Catering Principles (Food Production & Cooking ) Kitchen Services • Level 2 NVQ Diploma in Kitchen Services • Level 2 Certificate in Hospitality & Catering Principles (Kitchen Services) Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities


47

Sales - 0800 977 8566


Advanced Apprenticeship in Hospitality Supervision & Leadership

This is an 18 month programme and all elements must be completed in order to achieve an Apprenticeship in Hospitality Supervision and Leadership.

The Apprenticeship is designed for people working in a Supervisory role within the Hospitality sector and is suitable for those working as:

• Head Housekeeper • Head of Reception • Front of House Managers • Duty/Hotel Supervisors/Managers • Regional Supervisors/Managers (in a restaurant chain with

multiple outlets)

Listed below are some of the areas within Hospitality Supervision/Leadership that could be covered within this framework:

• Setting objectives and providing support for team members • Contributing to the control of resources • Leading a team to improve customer service • Supervising drinks services/ food production

operations/housekeeping operations • Supervising functions • Supervising reception services/reservations and bookings • Contributing to promoting hospitality products and services

Frameworks: • Level 3 NVQ Diploma in Hospitality Supervision & Leadership • Level 3 Award in Hospitality Supervision & Leadership Principles Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities

48



Vehicle Fitting*




49

Sales - 0800 977 8566


Intermediate Apprenticeship in Vehicle Fitting Pathway - Fast Fit This is a 24 month programme and all elements must be completed in order to achieve an Intermediate Apprenticeship in Vehicle Fitting. This Apprenticeship is designed for people working within the automotive sector and is suitable for those working as: Fast Fit Technicians or Motor Vehicle Fitters Listed below are some of the areas covered within these job roles: • Health & Safety • Testing batteries, exhausts & other engine parts to find faults • Replacing faulty parts • Checking balancing • Replacing & realigning wheels • Advising Customers

Frameworks: • Level 2 Diploma in Vehicle Fitting • Level 2 Diploma in Vehicle Fitting Competence Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities

Advanced Apprenticeship in Vehicle Fitting Pathways – Fast Fit This is a 24 month programme and all elements must be completed in order to achieve an Advanced Apprenticeship in Vehicle Fitting. This Apprenticeship is designed for people working within the automotive sector as a Supervisor and is suitable for those working as: Fast Fit Technicians or Motor Vehicle Fitters Listed below are some of the areas covered within these job roles: • Health & Safety • Supervising Staff • Removing, inspecting, fitting & replacing tyres on a variety of vehicles & motorcycles using specialist equipment to ensure tyre pressures are correct • Recording information • Advising Customers on legal requirements & simple maintenance issues

Frameworks: • Level 3 Diploma in Vehicle Fitting Supervisory Competence • Level 3 Diploma in Vehicle Fitting Operations Principles Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities

50



Cleaning &

Environmental Services*




51

Sales - 0800 977 8566


Intermediate Apprenticeship in Cleaning & Environmental Services

This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Cleaning and Environmental Services. This Apprenticeship is designed for people working within the cleaning sector and is suitable for those working as: Cleaning Operatives, Hygiene Operatives, Facilities Operatives and Window Cleaners Apprentices could work in a variety of sectors including hospitals, schools, factories, offices, domestic premises and shopping centres. Below are some of the areas that could be covered as part of the framework: • Cleaning and maintaining internal/external surfaces and areas • Dealing with routine and non routine waste • Cleaning washrooms and replenishing supplies • Cleaning food areas • Cleaning high risk areas • Following and reporting procedures in a cleaning environment. • Deep cleaning equipment and surfaces

Framework: • Level 2 Certificate in Cleaning & Support Services Skills • Level 2 Certificate in Cleaning Principles Additional Mandatory Framework Requirements: • Functional Skills in Maths, & English • PLTS • Employment Rights & Responsibilities

52



Leisure* *All our Apprenticeship programmes can be delivered as a




53

Sales - 0800 977 8566


Intermediate Apprenticeship in Leisure Operations This is a 12 month programme and all elements must be completed in order to achieve an Intermediate Apprenticeship in Leisure Operations. This Apprenticeship is designed for those individuals who wish to work in operational roles in leisure and recreation facilities. Listed below are some of the job roles covered in these facilities: • Park Operative • Maintenance Operative • Park Receptionist • Grounds Person • Recreation / Leisure Assistant • Recreation / Leisure Attendant

Frameworks: • Level 2 NVQ Certificate in Active Leisure, Learning & Well-being Operational Services • Level 2 Certificate in Leisure Operations Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities

Advanced Apprenticeship in Leisure Management This is an 18 month programme and all elements must be completed in order to achieve an Advanced Apprenticeship in Leisure Management. This Apprenticeship is designed for people who wish to work in the Leisure & Recreation sector managing and / or supervising facilities, staff members and the development & implementation of specific programmes. Listed below are some of the areas covered within the job role of Club Manager / Duty Manager: • Responsible for day to day operation of the leisure facility • Ensuring Health & Safety of staff and customers • Allocation and supervision of staff to provide the highest standard of service

Frameworks: • Level 3 NVQ Diploma in Leisure Management • Level 3 Certificate in Leisure Management Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities

54



Intermediate Apprenticeship in Instructing Exercise & Fitness This is a 12 month programme and all elements must be completed in order to achieve an Intermediate Apprenticeship in Instructing Exercise & Fitness. This Apprenticeship is designed for those individuals who are either already employed in the fitness industry or who are looking to enter the industry. Listed below are some of job roles covered: • Fitness Instructor / Gym Instructor • Recreation Assistant • Exercise Instructors e.g. Aerobics, Yoga • Leisure Centre Assistant

Frameworks: • Level 2 NVQ Diploma in Instructing Exercise & Fitness • Level 2 Certificate in Fitness Instructing Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities


55

Sales - 0800 977 8566


Supporting Teaching

& Learning

In Schools*



56



Intermediate Apprenticeship in Supporting Teaching & Learning in Schools This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Supporting Teaching & Learning in Schools. This Apprenticeship is designed for people working within the Education sector and is suitable for those working as: Teaching Assistants, Classroom Assistants and Learning Support Assistants Below are some of the areas that could be covered as part of the framework: • Safeguarding the welfare of young people and children • Supporting learning activities • Preparing and maintaining learning environments • Supporting children and young people at meal times • Supporting children and young people’s play and leisure • Support extra - curricular activities • Child and young person development • Supporting the use of ICT for teaching and learning

Framework: • Level 2 Certificate in Supporting Teaching and Learning in Schools Additional Mandatory Framework Requirements: • Functional Skills in Maths, English & IT • PLTS • Employment Rights & Responsibilities

Advanced Apprenticeship in Supporting Teaching & Learning in Schools This is an 18 month programme and all elements must be completed in order to achieve an Apprenticeship in Supporting Teaching and Learning in Schools. This Apprenticeship is designed for people working within the Education sector and is suitable for those working as: Teaching / Classroom / Learning Support Assistants, Behaviour Support Assistants, Pastoral / Welfare Support Assistants and Team Leaders Below are some of the areas that could be covered as part of the framework: • Promoting children and young people’s positive behaviour • Understanding how to safeguard the wellbeing of children and young people • Planning and delivering learning activities under the direction of a teacher • Providing literacy and numeracy support • Supporting teaching and learning in a curriculum area • Providing information and advice to children and young people • Facilitating the learning and development of children and young people through mentoring • Improving attendance

Framework: • Level 3 Diploma in Specialist Support for Teaching & Learning in Schools Additional Mandatory Framework Requirements: • Functional Skills in Maths, English & IT • PLTS • Employment Rights & Responsibilities


57

Sales - 0800 977 8566


Other programmes

we deliver

58



Leadership & Management Workshops:

• Management into Leadership

• Train the Trainer • Finance for Non-Financial Managers

• Effective Communication • Change Management • Working as a Team • Time Management

• Equality and Inclusion • Managing Conflict

Health & Safety Academy Workshops:

• Control of Substances Hazardous to Health (CoSHH)

• Risk Assessment • Accident Investigations

• Display Screen Equipment • Manual Handling and PPE

• HASWA and Responsibilities • Health & Safety for Managers

• Fire Warden • Fire Safety

• First Aid • Moving, Lifting & Handling

• Safeguarding • Equality & Diversity

Food Workshops:

• Basic Food Hygiene

• Health & Safety in the Workplace • BTEC Level 2 Award in Work Skills for Effective Learning & Employment

If you can’t see a programme you are interested in please ask a member of our sales team as we deliver bespoke training packages to meet your own

individual company requirements.

Contact a member of our sales team to discuss how we may assist you further by ringing

0800 9778566 or email

[email protected]


59

Sales - 0800 977 8566


Case Studies, Testimonials

& Success Stories

60



Kirklees College – Case Study Lean Organisation

Lesley Holdsworth of Kirklees College said:

“Our processes and procedures needed to change. It was great to be involved in the project and to find some really good ways of doing things better. We are the people who do this day to day and we have made life better for ourselves.”

Kirklees College identified the need to implement a new organisation structure to improve staff utilisation and their performance against key Learning and Skills (LSC) metrics.

They operated two teams responsible for managing their contact with employers (14 – 19 and 19+) but given historical, geographical and physical constraints they occupied different offices and operated different processes.

The college joined together with Business Impact UK Ltd. Kirklees College’s need was to enable their staff to recognise and implement improvement activities and to test the application of Lean in a learning and skills environment.

They delivered a series of Kaizen workshops (to identify the potential improvements using process mapping tools) and undertook a review of their roles, culture and behaviours to generate their improvement plan.

The improvements achieved for Kirklees College included:

• Improved delivery effectiveness (>40%) from the baseline process measurement

• A 10% improvement in staff efficiency

• Improved performance within the Compliance & Partnerships Team (<5% error rate)

• Higher office space utilisation (2 offices into 1)

• A 15 point improvement in the 5S/5C score

• Standardised processes and training given to those in newly defined roles

• Higher staff morale


61

Sales - 0800 977 8566


Testimonial: Arla Foods, Palmers Green

Programmes delivered:

BIT (Business Improvement Techniques) NVQ Level 2


We worked with Arla Foods at their Oakthorpe Site in Palmers Green, London from May 2009 until April 2011 and within that time more than 70 learners completed their BIT Level 2. Arla were extremely pleased with our progress and the changes that had taken place onsite since we started delivering their programmes. Our contact at Arla foods; the Continuous Improvement Co-ordinator believed the changes had been as a direct result of the programmes that we delivered there. He was also fully involved in the programme and worked towards his Level 3 having completed Level 2. He said the most valuable factor to come out of the training was to see the learners engage and start to utilise their new skills after the NVQs were completed. This was a great help to the company as learners also started to set their own personal development plans and continuous improvement was an objective that everyone was being set. A key improvement that was made was to put a procedure in place to ensure a piece of equipment (Cyroscope) no longer needed to be calibrated and the parts replaced every month. This simple improvement has saved Arla over £700 per month since July 2009; which equates to more that £20,000 since the programme started. Since this project was completed in the laboratory, all equipments that are used now have had similar care points introduced. In the Cream Department, one of the issues raised was around time being wasted when labels ran out on the labelling machine. The team looked at different ways of solving this and came up with an effective use of visual aids and hourly checks to ensure the labels never ran out. They then attached a Perspex top to the labeller and when the reel goes into the “red”, the operator, who has to carry out hourly checks replaces the reel and ensures the line continues to run. This has saved over 2 hours per day of “downtime” that was caused by labels running out. The improvement teams also looked at organising labels in the milk filling plant and organising the engineering materials. This has saved them time when looking for parts and also ensures that the labels are kept in the correct condition. Due to these small improvements Arla have also passed inspections by Tesco, Co-op and Sainsburys.

62



Testimonial: Camerons Brewery




As the brewing industry consolidates within the UK through brewery closures due to the economic downturn, we have set our stall out to be a contact brewer of major brands. To be successful within this very competitive arena, we have to be capable of demonstrating to our prospective and existing clients that we will take the utmost care in producing their valuable brands to their exact expectations. To meet this need we have invested more than £4 million in the brewery infrastructure however it does not end there. Camerons’ recognise that the development of its staff is crucial to ensure that industry best practice is adopted within the brewery. Through involving Business Impact as our main training provider, we have embarked on a fundamental organisational development programme that encapsulates the Lean Manufacturing ethos. 50 employees have gained an NVQ level 2 in Business Improvement Techniques which was delivered by Business Impact through a suite of classroom workshops and workplace applications. I’ve been impressed by the standard of tuition and expertise in nurturing students along, many of which have not studied in many years. The next phase of the training programme commenced with the remaining 50 employees being involved. We also suggested a Level 3 course as a follow up and were inundated with volunteers! What did the courses deliver? That of course is best answered by one of our customers! Comments from a customer site visit: “The improved work standards and communications are also a sign that you are openly working to a more organised and structured approach. The use of displays for the Lean audits as well as the work instructions show that these are actively in use with the teams - and are not just something being discussed in the offices. It really has been good to track the changes over the last year, but the visual impact of the tour yesterday really helped enforce the higher standards being implemented.” Billy McKee Commercial Director Cameron's Brewery


63

Sales - 0800 977 8566


Testimonial: General Mills, Berwick

“Business Impact staff were useful as a resource, seeing the factory floor with fresh eyes. Their broad awareness of manufacturing processes and standards has helped us immensely” “Business Impact staff were professional, friendly and helpful. They easily established a rapport with your workforce, integrating in the business and interacting with our staff very well” “After company induction for Business Impact staff, very little input was needed from us” “Business Impact staff carried out training with minimal disruption to production and always gave a clear update on progress” “They brought their own paperwork, files etc. so no additional administration was needed. Working out of the small area, couple of desks, chairs and some storage space was all they needed. Sometimes we forgot they were Business Impact staff and not our own!” “The trainers were flexible in terms of providing BIT overview sessions for Area Managers and meeting with Hygiene Manager to design new training for next year. They were always prepared to offer support and share their learning’s with the business” Fiona McIntosh, HR Manager Brian Douglas, Production Manager General Mills One of the Improvements carried out by Team A – “Zero Losses on Line 4 of the Pastry production Line” during their BIT Level 3 programme was nominated to represent the Berwick site for a General Mills European Award!




Team Leader

64



Testimonial: Automarine Cables, Manchester




Auto Marine Cables needed a training provider with particular expertise in the manufacturing sector. They chose Business Impact UK Ltd (BIUK) to deliver and support their BIT (Business Improvement Techniques) programme.

Giving our employees practical hands on training, learning the necessary improvement skills, supported by a recognisable qualification was the missing link in our improvement strategy; which is now complete. Our employees needed to realise their potential to continuously contribute to the identification and implementation of these types of improvements. The BIT NVQ qualification was chosen to drive through this improvement strategy in order to maximise the benefits of the investment in skills development.

After an initial trial run with 6 operators, BIUK have assisted with training everyone on-site. BIT Level 2 underpins this education process with notable improvements not only in savings coming through targeted improvement projects, but also in day to day activities. Thinking this way is becoming a way of life. BIUK delivered a training programme in line with the production requirements, minimising the disruption to the business.

The success and benefits have exceeded my expectation, which gives us a great platform to build upon for the future. I have recommended BIUK to other companies that are starting out on this journey.

Alan Ainscough,

Operations Manager


65

Sales - 0800 977 8566


Quotes from company contacts:

“Being in a supervisory role, the Lean manufacturing training programme has provided me with a sound basis for the production and implementation of successful process improvement ideas. This in turn leads to the encouragement of all staff members to become involved in further improvements that they know will achieve results.”

Andy Gardner, Production Text Manager, Selex Communications

“SELEX Communications Ltd has been using the Business Improvement Techniques NVQ course as a key element of our training strategy for our operations staff. The course dovetails very effectively with our Lean manufacturing strategy. So far 16 of our people have achieved NVQ Level 2 and this year we plan to put 13 through Level 3 training as well as running another Level 2 course. The course has been very popular with the trainees who have enjoyed the mix of theory and practical hands-on projects many of which have provided sustained process improvements for our business. In addition the methodology advocated by the trainers has become the basis for our own in-house Lean improvement team formed from the course graduates. Business Impact’s trainers are both knowledgeable and professional and I would have no hesitation in recommending this training scheme.

Andy Forrester, Efficiency Improvement Manager, Selex Communications

“Chandlers BMW have been working with Business Impact for 8 months and we have placed 8 Apprentices with them in a variety of different roles. Business Impact have been instrumental in sourcing fantastic candidates who bring a real sense of enthusiasm to our business. Our Apprentices have the opportunity to learn about the entire Company and how their job fits into the bigger picture. We think that the learning programmes and support provided by Business Impact prepare the Apprentices for a strong future with our Company. We look forward to working with Business Impact to create career paths for more aspiring individuals who wish to work in our business.”

Group HR Consultant

I can highly recommend Business Impact as a provider of the NVQ programme. As a training provider they understand the problems experienced in rolling out such a programme in a highly skilled manufacturing process environment. They have been flexible in arranging courses to suit production and also adapting the course to suit the organisations requirements. The two trainers used have both been friendly, approachable, knowledgeable and professional with excellent feedback received from those who’ve already passed the course. Guardian Print Centre Manchester is looking forward to continuing its partnership with Business Impact as a training provider.

Adrian Knott, Production Manager, Guardian Print Centre

66



Apprenticeship Success Story:

Cotterill Business Supplies Feel the Business Impact of Great Apprentices:

Yorkshire based business supplies and stationery retailer Cotterill Business Supplies has increased its telesales

and marketing team with an apprenticeship recruitment programme, working with Business Impact, the UK’s

leading provider of results focused training and apprenticeship recruitment and development.

Cotterill Business Supplies, founded in 1971, is a family run business which is part of a group of dealers who have

a combined turnover totalling more than 320 million pounds. It was the results focused approach of Business

Impact which first brought the companies together, and the approach taken by Business Impact to offer a free

recruitment service to the highest standard which made all the difference for Cotterill. Any new position is a

challenge to fill, often when there is a wide range of potential candidates. The skill is in narrowing down the

candidates and finding suitably qualified young people, who will share the values ethos and personality of the

business.

Diana Cotterill, Head of Marketing and HR at Cotterill Business Supplies commented: ‘Business Impact were able

to take on our challenge quickly and proactively. Finding young people of the right calibre, personality and with

the skills to take on direct marketing and telesales is a real challenge. The recruitment service and on-going

support from Business Impact has been invaluable, and we are extending our use of their services to find a

marketing/design apprentice.’

Nick Atkinson, National Sales Manager at Business Impact commented: ‘It was a great brief from Cotterill

Business Supplies and because we operate nationally, we understand that the candidates we needed, had to be

able to work in a fast moving and service driven environment. Our dedicated team helped successfully recruit the

apprentices locally, and we look forward to delivering all apprenticeships within the business in the years to come.

We believe that apprenticeship recruitment, training and development is a real partnership, and working with local

businesses across the country with a national perspective is one of our great strengths.’

Business Impact recruit, develop and train apprentices for businesses of all sizes and across a broad range of

business sectors. Telesales and direct marketing apprentices are just two of the many different business, trade

and industrial apprenticeships which can be attained through Business Impact.


67

Sales - 0800 977 8566



Furniture Clinic have a polished approach to training and apprenticeships with Business Impact

A Burnopfield based furniture repair specialist are reaping the benefits of essential team leadership training and new

apprentices sourced through Business Impact.

The national business with headquarters in the North East recognised the benefits of working with Business Impact

immediately, as they had multiple training and development requirements, alongside an active programme of apprentice

recruitment.

Business Impact initially worked with Furniture Clinic to develop Team Leader Training as the company expanded, and it

was recognised internally that the strengths of having a core team of NVQ trained personnel in team leading could benefit

the business. Craig Boyd from Furniture Clinic explained: ‘We wanted to develop our team and saw that Business Impact

had a versatile range of training solutions. They were more than just experts in delivering the training modules, and they

really tried to understand our needs, and tailor the programme to suit our specific requirements.’

The relationship has now developed further as Business Impact helped with the recruitment of warehouse apprentices for

the growing business. Nick Atkinson, national sales manager at Business Impact commented: ‘With our experience of

Furniture Clinic, we were able to first assess the existing team and found a candidate who could benefit immediately from

enrolment onto an apprenticeship programme. We understood the importance of people development at the company, and

this made the process quick and easy.’

This confident approach to helping Furniture Clinic has extended the relationship as Business Impact have now also helped

source an external candidate to join the business as an additional warehouse apprentice. Unlike other training companies

Business Impact employs its own in house recruitment team, which offer a completely free service to companies looking to

recruit apprentices. This time consuming and often frustrating process has been simplified significantly because of the best

practice employed by Business Impact, in sourcing and selecting appropriate candidates for each role. For Furniture Clinic it

has been a very successful partnership.

Craig Boyd continued: ‘We have been impressed with the range of services available from Business Impact and the one stop

shop approach for all our training and apprenticeship needs has made them a very effective partner, as our business grows.’

The company was founded in 2004, with its Head Quarters located in North East England. From here, Furniture Clinic

manufacture a unique range of leather cleaning, repair & restoration products used in many industries including Furniture,

Automotive, Clothing, Handbag, Luggage and many more.

Furniture Clinic is committed to research and development, extending its national network of technical centres and highly

skilled technicians, and has been developing its own range of products for the specialist markets in which it operates.

68




Apprenticeship Recruitment Tips Assist PG Legal

A leading North East legal practice were impressed with the services of Business Impact when they needed a

rapid solution to finding a new apprentice. PG Legal specialise in practical solutions for legal issues faced by

businesses and are one of a few practices that can handle school to academy conversions.

The practice based on the Team Valley in Gateshead wanted to find a great new apprentice office administrator

to support the business, but already knew the pitfalls and challenges faced when recruiting at this level. That is

where Business Impact stepped in to help, and offered a complete solution from candidate selection through to

apprenticeship training and mentoring.

Nick Atkinson, national sales manager for Business Impact explained: ‘For many businesses, and especially

professional practices, it is a significant challenge and very time consuming to recruit and develop an

apprentice. Each practice has its own specific character and personality, so even choosing candidates can be a

major obstacle to success.’

‘At Business Impact we offer a free selection and recruitment process. This immediately places the emphasis on

the training provider to do all the preparation and selection of the right candidate, and means we have to really

know the business before we start to put candidates forward. This service adds significant value to the overall

process. As we get to know the company and then select appropriate candidates for an apprenticeship, we can

ensure that the whole process which follows appointment is smooth and much more likely to be successful.’

This was the case for PG Legal and in only one week, the journey from enquiry to interview was completed, with

Becky joining the specialist team at PG Legal. For a legal practice, the benefits of a free recruitment service

where the consultants took a detailed specification and only put forward 2 very strong candidates, was a huge

benefit over the traditional apprenticeship training provider.

Phil Dean from PG Legal commented: ‘It was the ease of working with Business Impact which made a real

difference. We would have struggled to identify candidates so quickly, and finding an apprentice with the right

personality, skills and ability to fit in was key to our decision. Business Impact have a unique approach in the

sector, and we are looking forward to building an ongoing relationship as Becky completes her apprenticeship

with the support and guidance from Business Impact. This end to end service, and with no fee is a really solid

proposition for small businesses in the current climate.’


69

Sales - 0800 977 8566


Business Impact Success Story:

Business Impact Praised By Matrix

National training and apprenticeship specialist Business Impact has been recognised by Matrix for its high quality information, advice and guidance services. The Matrix Standard is the benchmark accreditation for any organisation which offers ongoing Information, Advice and Guidance (IAG). The standard measures and assesses the advice and support services offered by organisations, specifically in terms of career development for young learners.

In the latest review of Matrix, Business Impact were commended for internal communication and leadership, which play a crucial part in building the correct internal environment for an excellent IAG service. Business Impact were also acknowledged as having real strength in equality and diversity and all their work is underpinned by forming partnerships with their partner employers to deliver a very personalised high quality service.

The Matrix Standard is an in depth accreditation process which looks at every aspect of the operation, and not just the specifics of the service, and following a strategic restructure in 2011, the company was recognised for the many improvements which had occurred not least in the overall management of the business. The clear importance of providing impartial, learner focused, confidential advice and support, which is freely accessible, is key to a successful accreditation, and Business Impact has maintained the highest standard possible in all these areas.

This assessment also acknowledged the significant resources applied to provision of the IAG service, and that Business Impact has invested in all appropriate advances in technology to ensure they can reach the target audience of learners in the most convenient ways. It is the foresight and a real connection with young learners through the dedicated network of support staff, which has ensured that the business has invested wisely and offers a flexible service.

Commenting on the Matrix Standard, National Sales Manager, Nick Atkinson commented: ‘We work extremely hard to support every individual who comes into contact with our business. Offering outstanding advice and guidance is essential in the current climate, so that candidates can be steered into the perfect opportunities and start their careers with a good foundation.’

‘Our employer partners understand completely the benefits of having a great IAG service, and this report highlights a number of ways we are leading the way with best practice and innovation in service accessibility. It is our guarantee to employers that we can find the best candidates. We also have a commitment to continuous improvement across the business, and this is supporting the development of our IAG service.’

70



Notes:


James Burrell Setting the Standard in Apprenticeship Development James Burrell Builders Merchants have been building an apprenticeship development programme with Business Impact, and are already seeing the foundations of success with four recruits now enrolled on the new scheme. The builders merchants based in Gateshead, but with a network of depots across the North East set out earlier this year to start developing a new apprenticeship scheme, and initially planned to take on just one young person. However the quality and calibre of candidates supplied through Business Impact and the support and development through an Intermediate Apprenticeship, means that now that number of apprentices has quadrupled in just six months. The three new starters at James Burrell are Connor Robinson (20), James Stewart (20) and Dan Hawthorn (17). They have been joined on the apprenticeship programme by existing staff member Daniel Fahey (19) who had previously spent time on holiday placements and worked on the trade counter at the Gateshead depot. All four apprentices are following a one year programme as Warehousing Operatives and completing an Intermediate Apprenticeship, but will also get to work in all areas of the business from logistics and sales to operations and customer services. The programme will develop their confidence and help find them suitable final positions in the business, where their personal skill set can be put to best use. Alyson Graham, HR Manager at James Burrell Builders Merchants commented on the apprenticeship programme; ‘We have a great workforce at James Burrell and many long serving members of staff. We wanted to bring in new employees who could work in all areas of the business from the warehouse logistics and customer services through our trade counters, to working in the back office on administration and operations. The apprenticeship scheme has worked tremendously well, and the three new starters and our existing member of staff who converted onto the apprenticeship programme have all progressed rapidly, and are working extremely well. The advantage of taking apprentices into our business is that they can rotate around the entire business in the early part of their career and we can then assess where they will work best in the long term. Just seeing their confidence grow in the first six months, and the way they deal with customers and support everyone around the business is really positive and demonstrates how this type of apprenticeship scheme, can work well in a business like this.’ Nick Atkinson, National Sales Manager at Business Impact commented: ‘When we were first invited to support James Burrell, it was obvious there was real scope to build a great programme. James Burrell have a great team and we knew they only wanted to see select candidates who would fit into the ethos of the company. We worked hard to find high quality candidates for the position, and the results are obvious, as the programme has expanded rapidly. The day to day management of the apprentices through the in-house Logistics Manager, combined with the development on a structured Intermediate Apprenticeship means they are all setting out on a real career path, with great long term prospects.’ Carl Dutton, Logistics Manager at James Burrell’s depot in Gateshead said: ‘At first I was cautious about recruiting too many apprentices, as we wanted to make sure that each new person fitted in, and could be supported and monitored. The programme through Business Impact, and the great young people we have found to join the business has reassured everyone. Connor, James and Dan have all adapted quickly and are really solid workers. Daniel had already spent some time with us on holiday placements and joined before the scheme started, but moving him across onto the structured programme which includes the qualification, will really help him in the long term.’


71

Sales - 0800 977 8566


....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

....................................................................................................................

Notes:

72



To keep up to date with what’s going on at

Business Impact UK Ltd please visit our website at

www.businessimpactuk.com

Please “Like” our Facebook Pages:

www.facebook.com/BusinessImpactUK

www.facebook.com/BusinessImpactLearners

“Follow Us” on Twitter @BI_UK

@BIUKLearners

Business Impact UK Ltd Head Office

Endurance House Colmet Court

Seventh Avenue Gateshead NE11 0EF

Sales: 0800 977 8566

Email: [email protected]

