soar action council - amazon s3 · high performing culture . 5 . why do we need soar? to help build...
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SOAR Action Council July LDI Update
Steve Mombach
Sue Thomas
High Performing Culture
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SOAR is the acronym that was selected by the action council leaders to mean:
SERVING
OTHERS
ACHIEVING
RESULTS
High Performing Culture
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VALUES: WHO you are
S – Serve
E – Excel
R – Respect
V – Value
E - Engage
SOAR: HOW you do it
S – Serving
O – Others
A – Achieving
R – Results
TriHealth Values and SOAR
High Performing Culture
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To be where people want to work,
where physicians want to practice,
and most importantly, where the community
wants to go when they need the best quality,
service, safety and value in health care.
TriHealth Vision
High Performing Culture
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Why do we need SOAR? To help build a high performing system culture where… Great patient care results from highly-engaged
employees who are managed by “servant leaders” who embrace evidenced-based
practices.
High Performing Culture
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Overall Purpose of SOAR Councils:
Improve Patient Experience
Improve Employee Engagement
Improve Physician Engagement
*Yellow boxes require Executive Sponsorship
Executive Team
TriHealth Steering Team (Local Executive Leadership)
Invest in Leaders Curriculum
Communication
Social
Logistic
Linkage
Engage the Workforce
Innovation Center
DIGs and JDIs
SOAR Action Council
Standards
Communication
Measurement
Create a Great Place for Physicians to
Work Create a Great Place
for Employees to Work
Patient Experience Councils
Reward and Recognition
Service Recovery
Leader Evaluation ED Intensive Physician
Partnership Physician
Leadership Development
Physician Engagement
Physician Communication
Hospital-Based Physician Coaching
Provider Feedback System
Pillar-based leader and
content representatives
OD Leader Benefit Metric
TPP Coaching
Outpatient Experience
Inpatient Experience
High Performing Culture
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Standards Council Jamie Easterling/Lisa Baker
High Performing Culture
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Communication Council Mark Witte/Steve Gracey
High Performing Culture
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Rewards and Recognition Council Barb Boyne/Betsy Peerless, MD
High Performing Culture
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Measurement Council
Mary Pat Gilligan
Dee Murphy
High Performing Culture
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Councils kicking off August-September
Create a Great Place for Physicians to Work
Bryan Strader, MD/Peggy LeMasters, MD
Create a Great Place for Employees to Work
Brett Kirkpatrick/Kelvin Hanger
Inpatient Patient Experience Tonya Johannemann/Sandra Lobert
Outpatient Patient Experience Deb Riggs/Ida Combs
Service Recovery Jason Phibbs/Terri Hanlon-Bremer