Copyright©2016Splunk Inc.

ZoeBoltonHeadofServiceOperations,BBCWorldwide

SplunkCloudatBBCWorldwide:Operationalandbusinessintelligencetosupportanewdigitalservice

Agenda§ Introduction

- BBCWorldwide- BBCStore- MyRole

§ Pre&PostLive§ BBCStore- OperationalPriorities

- WhySplunkCloud?§ BBCStore– SplunkCloudJourney

- HighLevelSolutionDesign§ OperationalIntelligence

§ SplunkMint§ BusinessIntelligence§ BBCStore– SplunkCloudRoadmap§ Q&A

BS-2008

Serviceorientateddashboard§ Frequency- Monthly§ ReviewPeriod- Monthly§ Effort- 1Week§ Systems- 6§ Output- MSExcel§ Trending- 3months§ Troubleshooting- Limited

Introduction

q LaunchedNov2015q BBCStore.com(UKOnly)q Transactionvideoon

demandserviceq BuyBBCproduced

content- Episodes&Series

q Streaminganddownloadtoown(DTO)

q ResponsiveWeb,iOS,Android,Windows10

VideoOnDemandPlatforms

Subscriptionvideoondemand(SVOD)

- Monthlypaymentunlimitedstreaming

Transactionvideoondemand(TVOD)

- Payperepisode\ series

MyRolePre-Launch

Tools

People

Process

LIVEFitforpurposeFitforuse

24x7Support

DigitalOperationsMonitoring

Incident,Problem,Change,ReleaseManagement

SupplierManagement

ServiceLevelManagement

ContinualServiceImprovement

….andsoon

WhySplunkCloud?

OperationalPriorities

Monitoring Alerting Troubleshooting

Weneededasolutiontogiveusend-to-endvisibilityintothecustomerjourney

BBCStore’sCustomerJourney

Eachpartofthejourneyhasadifferentsupplier

Login Browse Purchase Playback

Why?

SpeedofimplementationaheadofBBCStorelaunch

Notechnicalresourcesintheteamtomanageinfrastructure

Userinterface,dashboardsandvisualizations– neededasolutionfornon-technicalusers

BBCStore– TheJourney

13

Aug’15 LaunchNov’15

Oct’15

On-SiteTraining

MobileAppsDec’15

DataMapping\Splunk

Configuration

§ Browsing§ Payments§ Authentication§ Security§ Playback(Daily)

OpsIntelligence§ Dashboards§ Alerts§ Reports

April’16

BBCStore– Phase2Planning

GapAnalysis

MobileIntelligenceiOS&Android

(CrashLogsetc..)

July’16FortnightlyReleases

Bugfixes\enhancements\

features

SplunkCloud– SolutionDesign

BBCStoreOperationalIntelligence

PerformanceMonitoring– ResponseTimesR

espo

nse

Tim

e M

S

Res

pons

e Ti

me

MS

Res

pons

e Ti

me

MS

Res

pons

e Ti

me

MS

Res

pons

e Ti

me

MS

Res

pons

e Ti

me

MS

Res

pons

e Ti

me

MS

Res

pons

e Ti

me

MS

Authentication

SignIn- Errors(excludinghumanerror)

Successful Sign In – 24 hrs SignInErrorsbyType(24hrs)

Average Response Time – Sign In

Res

pons

e Ti

me

(MS)

Payments

Paypal PaymentErrorsbyType

MS

MS

PaymentJourney- Insights

NonUK- PaymentErrors

1st June- NonUKpop-upmessageaddedto

theBBCStore

BBCStoreSplunkMint

Errors- Download

22

ProductManagement- NewFeaturesChromecast

23

iOSAppReleaseyesterday

24

BBCStoreBusinessIntelligence

ReportsforMarketingandE-CommerceStoreSales(24hrs)

StoreSales(7days)

Assets sold by revenue (24 hrs)

BusinessAnalytics- Search

27

BusinessAnalytics- Refunds

BBCStore- Roadmap

BBCStore– RoadmapPriorities

30

2016

Event&Transactions

Playback,Download

&Windows10

2017

DataManagement

Policy

SplunkAppsAWS,Akamai

InternationalVOD

JiraIntegration

In-sourcingproject

THANKYOU