the age of cloud: private cloud, saas and the future in asia pacific

1 the age of the cloud: private cloud, SaaS and the future in APAC

Orange Business Services, Asia Pacific

October 2013

the age of the cloudprivate cloud, SaaS and the future in APAC

calculating cost savings from cloud needs to factor in at least 8 different parameters from peak loads to hardware costs

2 the age of the cloud: private cloud, SaaS and the future in APACSource: * INSEAD Research 2013

today cloud is about more than ‘just’ cost reductions

the bigger picture is that cloud delivers the flexibility and agility you need to be competitive

74% of companies that invest heavily in cloud were competitively agile *

“cloud is about how you do computing, not where you do computing”

74%

Paul Maritz, CEO (2008-12), VMware

outsourcingpremises-

based

co-location

from ownership to on-demand, cloud computing changes how companies consume IT

savings on skills and resources 24 x 7 support, L2/L3 expertise across all

technologies continuous infrastructure refresheconomies of scale no hardware purchase multi-tenanted infrastructure and shared supportflexibility enable new applications across multiple locations dynamic allocation of resources on demand, self-service usage-based payment

cloud computingvs


streamline IT delivery

examples of cloud usage themes that we are seeing in Asia

enhance CRM & productivity

standardize ICT & improve collaboration

better manage risk & capacity planning



major global biotech group uses cloud to streamline IT delivery and achieve TCO reduction

challenge make IT more agile to support rapidly expanding business in

EMEA reduce TCO, no CAPEX

Orange solution self-managed IaaS solution with ability to scale up and down,

and pay as you use model end-to-end ‘network+ IT infrastructure’ management

results on-demand provisioning and ability to manage applications

and capacity remotely from China significant (30%) TCO reduction vs legacy DIY data center

operations


challenge 120+ PBXs, multiple brands, managed locally, many approaching end of life limited collaboration and mobility flexibility between employees

Orange solution Business Together as a Service - global cloud-based UC solution for 20,000

employees, 75 sites in 25 countries. new collaboration capabilities with integrated web, video and audio

conferencing

results simplified management, standardized features and mobility enabled globally greater flexibility to add users / sites / features quickly simplified collaboration and enhanced productivity

multinational conglomerate uses UCaaS to standardize ICT across the region and improve collaboration

challenge increase agent productivity and overall efficiency of the

contact center achieve economies of scale across the region

Orange solution centralized Web 2.0 cloud contact center solution delivering

call collection costs reduction, voice recording in the cloud, and increased control and visibility

results simple user-friendly interface increasing agent productivity central visibility and control resulting in enhanced efficiency improved client’s customer satisfaction

leading global HR company chooses cloud contact center to enhance CRM and productivity


challenge managing multiple data centers across the region without BC/DR

plan unable to respond quickly, flexibly and cost-effectively to rapid

growth

Orange solution hybrid private cloud solution across Orange data centers in

Singapore, France and US inter-region DR and overflow capability for select mission-critical

application (e.g. ERP)

results enhanced BC/DR capability to mitigate risks improved capacity planning to increase business agility

multinational luxury goods group chooses cloud to enhance BC/DR and capacity planning to manage risk and increase agility


enhanced collaboration

consolidation and standardization

mobilizing enterprise workforce

increasing business agility

improving customer relationships

managing complexity & improving operational efficiency “57% of business and

technology leaders believe that cloud will be a source of competitive advantage” *

“Business leaders have been using the cloud to foster collaboration and drive innovation, suggesting that this type of technology is relevant to more departments than just IT” **

“By 2016, cloud services will be a vital sourcing option and $1 of every $5 will be spent on cloud-based software and infrastructure” ***

9 the age of the cloud: private cloud, SaaS and the future in APACSource: * Harvard Business Review report, ** Forbes Insights Survey , *** Leading analyst firm report

no longer about technology use - it’s about ‘value consumption’


IaaS, PaaS, SaaS?public, private, hybrid?security & privacyservice managementserver infrastructurephysical and virtual designsupport servicesgovernancescalability

legal & compliancedata migrationtransition & user adoptionAPIs & pluginsdisaster recovery & continuitytransformation supportresponse-time SLAspay per use, reservationprovisioning engine

cloud computing

cloud computing may appear simple on the surface, however there’s a lot underneath

the age of the cloud: private cloud, SaaS and the future in APAC11

the typical cloud customer journey, not a ‘big bang’

cloud readiness assessment

1 address pain points2 Proof of Concept /

pilot3

architecture design4transition5lifecycle service management

6


Orange Worldwide 43.5 billion Euro revenues 2012 3000+ multinational customers world’s largest seamless voice/data network

covering 220

cloud computing customers 500+ IaaS customers 120+ WaaS customers 1200+ UCaaS customers 4000+ CCaaS customers

Orange in Asia Pacific over 50 years in APAC 157 points of presence in 101 cities across 40

countries & territories international IP VPN connecting 24 APAC

countries strong UC and IT in-region service delivery over 3,000 staff in 36 countries

about Orange expand your operations with our world-class network and IT services

cloud is a revolution that will take place with or without the IT departments

this is also an evolution building up from first phase consolidation and optimization initiatives

gradual transformation toward hybrid cloud has become the norm for global and APAC MNCs


cloud is a journeythis is not ‘all or nothing’, ‘now or never’

thank you


every cloud has an Orange lining

the age of cloud: private cloud, saas and the future in asia pacific

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