the cio organization of tomorrow

Pari Natarajan, CEO, Zinnov

The CIO Organization of Tomorrow

India market is expected to grow over the next few years in spite of global slowdown

Number of Companies in Forbes 2000 56 100+

Total SMBs in India

Total Technology Start-ups in India

Total Internet Users in India

Total Unique Mobile Subscriber

Total Social Media Users

2012 2016

45 M 50 M+

3k 10k

125 M 450 M

0.6 B 1 B

50 M 250 M

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and will result in rapid adoption of technology

Domestic IT

Enterprise Mobility

Cloud Computing

Business Analytics

$31 B $50 B

$0.3 B $1.4 B

$0.8 B $4.0 B

$0.2 B $0.6 B

2012 2016 2012 2016

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Emerging global and local trends will drive technology adoption

1 Convergence of Modern IT is creating newer opportunities

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Software is eating the world – Disruptive business models

Enterprise+ is the model of the future

Rapid IT product innovations from Indian start ups

Regulations will define the boundaries of Modern IT adoption

Modern IT will result into a new paradigm in security

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Large global companies are exploring new growth opportunities with modern IT (1/2)

• 90,000 consumers in 10 markets

• 900 campaign participants into sales prospects

• Real time analysis of Giga bytes of Seismic data

• Helping explore new Oil & gas assets and make the existing one’s cost effective

Convergence of Modern IT is creating newer opportunities

Cloud Social

Cloud Big Data

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Large global companies are exploring new growth opportunities with modern IT (2/2)

Convergence of Modern IT is creating newer opportunities

Big Data Social

Internal Big Data Solution

• Real time sentiment analysis from social media including FB, Twitter, YouTube, Publications etc.

• 50X decrease in processing sentiment analysis and 2X improvement in accuracy

Cloud Social Mobility

• Engaging with 57,000 employee worldwide

• Mobile apps to work from anywhere and move the business forward

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“Software is literally eating the world” Software is Eating the World

The world's largest bookseller is a software company

World’s most dominant music company is a software companies

Today's fastest growing entertainment company is a software company

The best new movie production company was a software company

World’s fastest growing telecom company is a software company

World’s fastest growing recruitment company is a software company

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Start ups are disrupting traditional industries through modern IT

Software is Eating the World

• 100,000 properties in 192 countries • Over USD 1 billion in valuation • 10 million nights booked so far • Only 4 years old

Challenging the traditional hotel industry

• Only 2 years old • $30 Bn addressable market • 600,000 taxis in Europe as primary

market; • Entering US market

Challenging the local transportation industry

• Available in over 200 cities • Over 20 million users • 1 new user added per second • 3 Billion flips per month

Challenging the traditional newspaper industry

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Enterprise boundaries are redefined but Technology still lags behind

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Associations

Employees

Financial Institutes Customers

Vendors Government

Enterprise

Enterprise Ecosystem challenges

SMBs

Prof. Services

Large firms

Suppliers

Infrastructure

Statutory Income Tax

Enterprise+ is the model of the future

Manual intervention

Lack of transparency

Slow pace of transaction

Slow decision process

Multiple scenarios of “Enterprise+” can scale Enterprise+ is the model of the future

Loan Request Directly into Bank’s Loan Processing System

AP, AR, GL Applications in the Cloud

Bank’s Credit Risk Model in

the Cloud

Connected Cloud

Track Invoice Status in Real Time

Social Sentiments Analytics Enterprise

Adjusted Interest Rate

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Start-ups will drive IT product innovation relevant to India market

70.0%

30.0%

Modern IT Others

Technology & Digital Start-ups in India


Extending Performance management to Distributor network

Know your customer in real-time through integration of social, mobile and cloud technologies

Hosted IVR and cloud telephony services

Video Map based solution for Road navigation

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Start-up enablement initiatives will further improve the innovation capabilities


Microsoft Accelerator • Access to Angel investors and

VCs • CIOs, CMOs, Technologists and

Entrepreneurs as mentors • Access to world class

infrastructure

NASSCOM EMERGE 50 • Recognize, celebrate, mentor and offer

crucial growth assistance to the next batch of 50 emerging companies

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Government might influence the boundaries of Modern IT adoption

3 Mn tweets, gigabytes of YouTube content and thousands of blog posts


Political unrest Social media Arab Spring

100% increase in government requests to remove search results, YouTube videos etc.

Empowered Miscreant

US Embassy riots

Thousands of people from Bangalore, Pune and Hyderabad were forced to vacate

Empowered Miscreant

Assam Rumors

Mobile

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Government is also pushing adoption through regulation and other initiatives

RBI mandated that all the banks should automate the process of filing regulatory reports BFSI

Government plans to setup private cloud infrastructure across all state data centers E-Governance

Interbank Mobile Payment System (IMPS) has been developed by NPCI to expand the scope of mobile payments to all sectors of the population

Telecom

Gujarat Chief minister interacted with the public using Google’s Hangout – 4 million viewers Politics


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Modern IT will present newer security and business continuity challenges

Server problems in Amazon Datacenter completely knocked out popular websites like Quora, foursquare and Reddit

One of the Apple App store’s seller recently gamed the store's sales ranking system thereby influencing sales

MasterCard’s processor company, CardSystems Solutions risked data loss of 40 million customers during data storage for research on transactions

3rd party datacenters have

22% market share in India

E-commerce market in India is expected to be

$200 Bn by 2025

33% of all transactions in

India are made through electronic means

India

Modern IT will result into a new paradigm in security

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So what do these mega trends mean to the CIO organization?

Demand for business innovation from IT is increasing

Business groups are starting to make IT decisions

The size of the CIO organization is getting impacted

Security & compliance are becoming core to modern IT

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CIOs need to align to this “techtonic” shift to stay relevant

Increase know how and overall awareness on modern technologies

Build relationship with the business and pitch innovation driven solutions aggressively

Increase risk appetite and bandwidth for modern technologies

Better contract negotiation & SLA Managemnet skills for new technologies

More focus on motivating internal IT Talent and managing expectations

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Thank You

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