the e ten programme - supporting eservices in europe -

Baltic IT&T Conference, Riga, 7-8 April 2005Baltic IT&T Conference, Riga, 7-8 April 2005

The eTEN Programme

- supporting eServices in Europe- supporting eServices in Europe -

David BrosterHead of Unit eTEN

European Commission

[email protected]@cec.eu.int

Baltic IT&T Conference, Riga, 7-8 April 2005 Slide #Baltic IT&T Conference, Riga, 7-8 April 2005 Slide #22

Outline Outline

The context for deployment of The context for deployment of eServiceseServices

• Overview of the eTEN programmeOverview of the eTEN programme

• Portfolio examplesPortfolio examples

• Future scenariosFuture scenarios


Growth of GDP and ICT, Western Europe 2002-2005

Source: EITO Update 2004 (in cooperation with IDC) Market size 2004: 611B€

GDP

ICT Market

ICT the motor for productivity ICT the motor for productivity growthgrowth


Citizen-orientedCitizen-oriented

””Growth is not an end in itself ……Growth is not an end in itself ……

Ultimately, the development of new services must Ultimately, the development of new services must bebeto the benefit of the citizens and their welfare.to the benefit of the citizens and their welfare.

It is therefore essential to move towards a more It is therefore essential to move towards a more people-centred approach where technologies arepeople-centred approach where technologies areused by and for citizens “used by and for citizens “

Commissioner Viviane Reding, European Parliament, 29Commissioner Viviane Reding, European Parliament, 29thth September 2004 September 2004


European eServices layersEuropean eServices layers

• Europe’s citizens (particularly the mobile citizen) needEurope’s citizens (particularly the mobile citizen) needinnovative, value-added services that are borderless innovative, value-added services that are borderless (interoperable) and at the same time sustainable(interoperable) and at the same time sustainable

• Setting up Trans-European services requires common Setting up Trans-European services requires common thinking and common approaches that take account of thinking and common approaches that take account of current status and existing member state legaciescurrent status and existing member state legacies

• A citizen-centric, trusted service approach will help to A citizen-centric, trusted service approach will help to secure inclusion and access for all secure inclusion and access for all

• eTEN offers support for Trans-European projects rollingeTEN offers support for Trans-European projects rollingout new services in themes such as eGovernment, out new services in themes such as eGovernment, eHealth, eInclusion, eLearning, Trust & Security, and eHealth, eInclusion, eLearning, Trust & Security, and SME supportSME support


Borderless eServices at many Borderless eServices at many levelslevels

EU

UK

regional

RIGA

…. and to achieve this across 25 Member States

EU

FRANCE

regional

CALAIS

EU

GREECE

regional

ATHENS


Infrastructure & accessInfrastructure & access

0%

2%

4%

6%

8%

10%

12%

14%

DK B NL S Fin A F

EU15 D UK P I EE M

T Sl L HuCY LT CZ

CC AVG I r

lPL SK EL

Source CoCom – Jan 04

EU 15 Average

NMS & CC AverageNMS & CC Average

Broadband subscriptions/100 pop – growing faster in the EU Broadband subscriptions/100 pop – growing faster in the EU than USAthan USA


46%

95%

164%

248%

30,762,809

17,220,005

12,914,654

8,836,624

23,298,450

0%

50%

100%

150%

200%

250%

300%

July 2002 January 2003 July 2003 January 2004 July 2004

5,000,000

10,000,000

15,000,000

20,000,000

25,000,000

30,000,000

35,000,000

% variation since July 2002 Total broadband access lines

Top DSL Countries (Millions): China 12.7, Japan 12.1, USA 11.4, SK 6.7EU has 31% of world market with an average penetration of 7%

Broadband growth (EU25)Broadband growth (EU25)


Mil

lio

n o

f su

bsc

rib

ers

Mil

lio

n o

f su

bsc

rib

ers

69

115

194

265283

306329

379

81%

75%70%

52%

31%

18%

87%

83%

0

50

100

150

200

250

300

350

400

1998 1999 2000 2001 2002 2003 2004

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

EU

ave

rag

e p

enet

rati

on

rat

eE

U a

vera

ge

pen

etra

tio

n r

ate

Subscribers EU15 Subscribers EU25 Penetration rate EU15 Penetration rate EU25

Mobile penetrationMobile penetration


Supply & demand gaps Supply & demand gaps (eGovernment)(eGovernment)


Outline Outline

• The context for deployment of The context for deployment of eServiceseServices

Overview of the eTEN programmeOverview of the eTEN programme




eTEN in a nutshell eTEN in a nutshell

ObjectiveObjective Validation & deploymentValidation & deployment of public interest e-Services of public interest e-Services

OrientationOrientation eeEurope 2005 and beyondEurope 2005 and beyond* eTEN supports implementation”* eTEN supports implementation”

ThemesThemes eGov, eHealth, eLearning, eInclusioneGov, eHealth, eLearning, eInclusionTrust & Security, Services for SME’sTrust & Security, Services for SME’s

ProcedureProcedure Calls for proposalsCalls for proposals* selecting the highest quality* selecting the highest quality* within the available budget * within the available budget

(~45M€/y)(~45M€/y)

RequirementRequirement * Trans-European dimension* Trans-European dimension* no R&D or infrastructure support* no R&D or infrastructure support* practical service demonstrations* practical service demonstrations* interoperable, inclusive, trusty & * interoperable, inclusive, trusty &

securesecure


eTEN at the heart of eEuropeeTEN at the heart of eEurope

Business &

Enterprise

Business &

Enterprise

Member State

Activities

Member State

Activities

eeEuropeEuropeeeEuropeEurope

R&

DE

xplo

itat

ion


eeTEN project phasesTEN project phases

RTD

Phase.I

Trans-European Market

Validation(local)

(regional)(national)

Phase.II

Pilot Initial MarketDeployment

Phase.III

SustainableDeployment

Phase.IV

Services to Services to be testedbe tested

Business Business andand

deployment deployment planplan

Sustainable Sustainable deployment deployment

planplan


eTEN in figureseTEN in figures

• Since 2000, eTEN has funded ~180 projectsSince 2000, eTEN has funded ~180 projects eGovernment 34%eGovernment 34% eHealth 23%eHealth 23% eLearning 18%eLearning 18% SME services 25%SME services 25%

• In 2004 budget was ~42M€In 2004 budget was ~42M€ 215 proposals submitted requesting 190M€215 proposals submitted requesting 190M€ 47 proposals selected for negotiation47 proposals selected for negotiation Typically 7 partners, 1M€ funding for 18 monthsTypically 7 partners, 1M€ funding for 18 months 30% public sector and ~35% SME partners30% public sector and ~35% SME partners Excellent integration of new Member State partnersExcellent integration of new Member State partners

• During 2005 ~82 projects are ongoingDuring 2005 ~82 projects are ongoing

• In 2005 budget is ~45M€ (~45M€ again in 2006)In 2005 budget is ~45M€ (~45M€ again in 2006) call opened 10call opened 10thth February and closes 10 February and closes 10thth May 2005 May 2005


Outline Outline



Portfolio examplesPortfolio examples



smartcard

FACTSFACTS

• Provides smart card multipoint access to citizens Provides smart card multipoint access to citizens and businesses at local / city level for simple and businesses at local / city level for simple servicesservices(births, deaths, marriages, building & land (births, deaths, marriages, building & land registry)registry)

• Aimed at the point of maximum interactions Aimed at the point of maximum interactions (local)(local)

• SPES focuses on the use of digital ID and SPES focuses on the use of digital ID and signature accelerating introduction into public signature accelerating introduction into public administrationsadministrationsin five cities (Italy, UK, Denmark, Germany)in five cities (Italy, UK, Denmark, Germany)

• Requires and stimulates re-thinking of service Requires and stimulates re-thinking of service provisionprovision

• A deployment project running from 2002-2004 A deployment project running from 2002-2004 with 1.1M€ funding and based on an eTEN with 1.1M€ funding and based on an eTEN market validationmarket validation

• More cities / countries now want to replicate More cities / countries now want to replicate services demonstrated and piloted in SPESservices demonstrated and piloted in SPES

eTEN/eGov: (Digital Signatures in cities)eTEN/eGov: (Digital Signatures in cities)

PartnersPartners

Bologna & Prato (Italy)Bologna & Prato (Italy)

Sheffield (UK)Sheffield (UK)

Saarbrucken (Germany)Saarbrucken (Germany)

Naestved (Denmark)Naestved (Denmark)


eTEN/eGov (eDemocracy with electronic eTEN/eGov (eDemocracy with electronic polling)polling)

FACTSFACTS

• Validation, 2004-2005, 1.9M€Validation, 2004-2005, 1.9M€

• Follow-on to former IST projectFollow-on to former IST project

• Validation phase in Italy & FranceValidation phase in Italy & France with strong commitment from with strong commitment from ItalianItalian & French Interior Ministries & French Interior Ministries

• Constituents can vote wherever Constituents can vote wherever theythey may be on election day may be on election day

• Trials during local referendum Trials during local referendum (Italy),(Italy), University elections and University elections and ReferendumReferendum on the EU Constitution (France) on the EU Constitution (France)

• Voting stations connected by Voting stations connected by eithereither fixed or mobile VPN connections to fixed or mobile VPN connections to central servers. central servers.


eTEN/eGov. (three eProcurement projects)eTEN/eGov. (three eProcurement projects)

•

• 2004-2005, 830K€2004-2005, 830K€

• Local Authorities in Local Authorities in Greece, Italy & UKGreece, Italy & UK

• Covers procurement Covers procurement chain from preparation chain from preparation to closure of tenderto closure of tender

• Decentralised approachDecentralised approach

• Complements eProcseeComplements eProcsee

• 2004-2005, 1M€2004-2005, 1M€

• Local Authorities in Local Authorities in Greece, Italy & FranceGreece, Italy & France

• Covers procurement Covers procurement chain from publication chain from publication to tender evaluationto tender evaluation

• Centralised approachCentralised approach

• Complements SETSComplements SETS

• 2004-2005, 1M€2004-2005, 1M€

• Local Authorities Local Authorities France Greece, Italy & France Greece, Italy & GermanyGermany

• Covers procurement Covers procurement chain from chain from preparation to preparation to closure of tenderclosure of tender

• Based on Free and Based on Free and Open Source SoftwareOpen Source Software

e-Preparation e-Notification e-Tendering e-Awarding e-Ordering e-Invoicing


eTEN/eHealth (Health Insurance Cards)eTEN/eHealth (Health Insurance Cards)

FACTSFACTS

• Phased approach, 2002-2005, ~2M€ so Phased approach, 2002-2005, ~2M€ so farfar

• Replaces paper health insurance form Replaces paper health insurance form (E111)(E111)

• Focus on back-office system Focus on back-office system implementationimplementation

• started as IST R&D project with first started as IST R&D project with first pilots on Franco-German & Franco-pilots on Franco-German & Franco-Belgian bordersBelgian borders

• Regulation (1408/71) European Health Regulation (1408/71) European Health Insurance Cards 2004 refers to Insurance Cards 2004 refers to NetC@rdsNetC@rds

• 10 Member States now involved10 Member States now involved

Participants: France, Germany, Austria, Participants: France, Germany, Austria, GreeceGreece Finland, Italy, Czech Finland, Italy, Czech RepublicRepublic Slovakia, Slovenia & Slovakia, Slovenia & HungaryHungary

Trials 2004: Olympic & Paralympic Trials 2004: Olympic & Paralympic Games Games


eTEN/eHealth (Organ & Donor Database)eTEN/eHealth (Organ & Donor Database)

FACTSFACTS• First phase 2003-2004 with 1.6M€ fundingFirst phase 2003-2004 with 1.6M€ funding

• Implementing a Implementing a European Organ Data European Organ Data Exchange PortalExchange Portal and and Data BaseData Base to be used in to be used in the field ofthe field of data on organ exchange and transplantation data on organ exchange and transplantation

• Delivery of updated and official information Delivery of updated and official information to professional operators and institutions, to professional operators and institutions, accessible via internet in real-timeaccessible via internet in real-time

• Combining efforts of 8 donor and transplant Combining efforts of 8 donor and transplant centres in 6 countries: Italy, UK, Spain, centres in 6 countries: Italy, UK, Spain, Netherlands, Greece and BelgiumNetherlands, Greece and Belgium

• Based upon common EU protocols for data Based upon common EU protocols for data acquisition and processing on organs acquisition and processing on organs donationdonation

• Already accepted in 11 EU member states Already accepted in 11 EU member states and the project will extend to Estonia, and the project will extend to Estonia, France, Poland, Slovakia, Hungary & Czech France, Poland, Slovakia, Hungary & Czech Republic in 2005Republic in 2005


FACTS

• Validation in 2002-2003, 1.47 M€ funding

• Market validation project preparingsustainable satellite telemedicine servicefor cruise and passenger ships

• Satellite link between ships and land basedhospitals in Italy, Greece ,France, Germany

• Medical Services Implemented:Tele-Cardiology, Ultrasound Examinations,Videoconferencing for general consultations

• Based on Eutelsat D-SAT 2000 ATM andmaritime Ku band stabilized satellite platforms

eTEN/eHealth (Telemedicine to ships)eTEN/eHealth (Telemedicine to ships)


FACTSFACTS

• Validation, 2003-2004, 950K€ Validation, 2003-2004, 950K€ fundingfunding

• Delivery of a set of learner-Delivery of a set of learner-centred, commercially sustainable centred, commercially sustainable education services, aimed at the education services, aimed at the Continuous Professional Continuous Professional Development (CPD) of various Development (CPD) of various categories of medical doctors.categories of medical doctors.

• Pull-mode services: courses are Pull-mode services: courses are proposed to the users on the basis proposed to the users on the basis of the identified learning gaps.of the identified learning gaps.

• Push-mode (context-sensitive) Push-mode (context-sensitive) services: educational warnings are services: educational warnings are sent to the users during sent to the users during consultation hours on the basis of consultation hours on the basis of practice data.practice data.

• GPs in Belgium and Italy and GPs in Belgium and Italy and European respiratory specialists in European respiratory specialists in four countries undertaking e-four countries undertaking e-ProLearn service trials through ProLearn service trials through EHCR systems or via the webEHCR systems or via the web

Specialist MDsSpain

GPsMedidoc / Clinidoc User Group

Belgium

Specialist MDsNetherlands

Specialist MDsSweden

Specialist MDsUnited Kingdom

GPsMillewin User Group

Italy

eePROPROLEARNLEARN

eTEN/eLearning (professional life-learning)eTEN/eLearning (professional life-learning)


FACTSFACTS

• Project started in June 2004 with Project started in June 2004 with 1M€ EU funding1M€ EU funding

• Provides Tele-monitoring services for elderly people Provides Tele-monitoring services for elderly people in care (in care centres & at home) for low & medium in care (in care centres & at home) for low & medium dependenciesdependencies

• Tailored assistance monitors health plus comfort Tailored assistance monitors health plus comfort factorsfactors

• Service includes broadband video conferencing to Service includes broadband video conferencing to maintainmaintaingood contacts with carers friends and relativesgood contacts with carers friends and relatives

• Aim to showcase the service to attract investors and Aim to showcase the service to attract investors and a broader take-up across Europea broader take-up across Europe

• Consortium aiming at a common high-quality care Consortium aiming at a common high-quality care standardstandard

• Services being validated in France, Italy, Portugal, Services being validated in France, Italy, Portugal, SpainSpain

• Consortium of ten partners including public and Consortium of ten partners including public and private institutions and residential homesprivate institutions and residential homes

eTEN/eInclusion (care for the elderly)eTEN/eInclusion (care for the elderly)


Introduced Trust mark

FACTSFACTS

• Project during 2001-2002 with 2.4M€ Project during 2001-2002 with 2.4M€ fundingfunding

• On-line dispute resolution giving buyers On-line dispute resolution giving buyers and sellers a transparent, independent, and sellers a transparent, independent, fair,fair,out-of-court settlement processout-of-court settlement process

• A pan-European counterpart to existing A pan-European counterpart to existing US dispute resolution systemsUS dispute resolution systems

• Cooperation of the Association of Cooperation of the Association of European Chambers of Commerce:- European Chambers of Commerce:- tested in Italy, Germany UK, France tested in Italy, Germany UK, France and Spainand Spain

• Overcame legal, technical and other Overcame legal, technical and other obstacles for deployment of the systemobstacles for deployment of the system

• Simplification of service during 2003-Simplification of service during 2003-2004 with deployment expected in 2004 with deployment expected in 20052005

eTEN/Trust&Security (Online dispute eTEN/Trust&Security (Online dispute resolution)resolution)


Added valuesAdded values

• Good practice exchanges between European Good practice exchanges between European partnerspartners…… …… outweighs the cost overhead of collaborationoutweighs the cost overhead of collaboration

• Experiences of lower costs of service deliveryExperiences of lower costs of service delivery…… …… and of administrative supportand of administrative support

• Efficiency gains showing real benefitsEfficiency gains showing real benefits...... not just hyped-up expectations...... not just hyped-up expectations

• A reduced administrative burdenA reduced administrative burden…… …… on citizens, professionals and businesseson citizens, professionals and businesses

• A Transformed customer experienceA Transformed customer experience…… …… improved access to information & quality of serviceimproved access to information & quality of service

• Services can be accessed “when it is convenient”Services can be accessed “when it is convenient”...... Dutch report many citizens “do government stuff at ...... Dutch report many citizens “do government stuff at

night” !night” !


Outline Outline




Future scenariosFuture scenarios


eTEN mid-term evaluation eTEN mid-term evaluation (2000-(2000-2004)2004)

• An ex-post & ex-ante evaluation of eTENAn ex-post & ex-ante evaluation of eTEN

• Carried out by independent contractors.Carried out by independent contractors.

• The report goes to The Council & to the European The report goes to The Council & to the European ParliamentParliament

• The report concludes:The report concludes: eTEN has unique role in value chain from research to deploymenteTEN has unique role in value chain from research to deployment

Programme is key for the deployment of trans-European eServicesProgramme is key for the deployment of trans-European eServices

Overall objectives fully in line with the Lisbon strategyOverall objectives fully in line with the Lisbon strategy

Supply-driven approach needs complementary demand-driven actionsSupply-driven approach needs complementary demand-driven actions

Reinforce strategy for including public entities in key roles in projectsReinforce strategy for including public entities in key roles in projects

Increase funding ceiling for deploymentIncrease funding ceiling for deployment

Increase total budget to increase Trans-European impactIncrease total budget to increase Trans-European impact


Future challengesFuture challenges• Not just “adding” ICT capability to existing servicesNot just “adding” ICT capability to existing services

…… …… but designing/realising services on the strengths of ICTbut designing/realising services on the strengths of ICT…… …… innovating in organisational structures (back-office)innovating in organisational structures (back-office)

• Achieving European-level interoperabilityAchieving European-level interoperability…… …… remembering that everything does not need to interoperate with remembering that everything does not need to interoperate with

everything !everything !

• Delivering trusted, secure servicesDelivering trusted, secure services…… …… a citizen confidence issuea citizen confidence issue

• Implementing smart identificationImplementing smart identification…… …… a legal constraints issue and also emotive in some countriesa legal constraints issue and also emotive in some countries

• Providing inclusive access & multi-channel deliveryProviding inclusive access & multi-channel delivery…… …… a priority to avoid widening the digital dividea priority to avoid widening the digital divide

• Exploiting more fully existing experiences, i.e. good Exploiting more fully existing experiences, i.e. good practicespractices…… …… what is a best practice ? ….. will it replicate ?what is a best practice ? ….. will it replicate ?…… …… understanding and quantifying benefits and financingunderstanding and quantifying benefits and financing

the Dutch government calculates “burden” on enterprises =17B€/year ! the Dutch government calculates “burden” on enterprises =17B€/year !Challenges that require strong political commitment & leadershipChallenges that require strong political commitment & leadership


i2010 / ICT Policy Support Fundi2010 / ICT Policy Support Fund

• i2010 includes specific actions to support ICT based servicesi2010 includes specific actions to support ICT based services

• The main instrument is the ICT Policy Support Fund (ICT.P.F)The main instrument is the ICT Policy Support Fund (ICT.P.F)

• ICT.P.F is proposed as a programme within the CommissionICT.P.F is proposed as a programme within the CommissionFramework for Competitiveness & Innovation (2007-2013)Framework for Competitiveness & Innovation (2007-2013)

• The future extrapolation of eTEN beyond 2006 is in ICT.P.FThe future extrapolation of eTEN beyond 2006 is in ICT.P.F

• Commission services preparing a proposal to The CouncilCommission services preparing a proposal to The Councilthe European Parliament to create the legal base for ICT.P.Fthe European Parliament to create the legal base for ICT.P.F

• Fund is planned to address the axes of i2010 :Fund is planned to address the axes of i2010 : European Information Space, Innovation, InclusionEuropean Information Space, Innovation, Inclusion

• Builds on eTEN, eCONTENT, MODINIS draws on IST R&DBuilds on eTEN, eCONTENT, MODINIS draws on IST R&D eInclusion and citizenship, content and serviceseInclusion and citizenship, content and services Skills for the knowledge society, ICT for businessSkills for the knowledge society, ICT for business Interoperability, Security and consumer confidenceInteroperability, Security and consumer confidence


Information @ Information @ http://europa.eu.int/eten/http://europa.eu.int/eten/

the e ten programme - supporting eservices in europe -

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