27th of March 2014 –

Session 9 “Linking space Technologies and User Communities – Challenges or Perfect Interaction?”

Which trends for the next years?

Next “FIVE on FIVE” (2011 IBM Study):

• Smaller and powerful batteries

• Environment monitoring by mobile devices

• Re-using energy from Data Centres for cities

• Customised travels and mobility

• 3D social interactions

The E-GNSS “Service oriented frame”

• E-GNSS service oriented facilities and centres:

• EGNOS Service Centre

• GNSS Security Monitoring Centre

• GNSS Service Centre

• Time and Geodesy Service providers

• Galileo Reference Centre

• Galileo Search and Rescue

All services are based on KPI’s and SLA

Operational since 2009!

EGNOS Service Centre: Supporting Users

http://egnos-user-support.essp-sas.eu/ • Past, current, forecasted performances

• SIS outage notifications

• Real-time service performances

• Technical assistance

Helpdesk • Primary interface for services and performances

• Single point of contact for EGNOS related requests

• First line support to EDAS users

EGNOS Service Centre: From Understanding Users to Fostering Adoption

User Satisfaction Survey

Service Development Analysis of regulatory framework

Implementation status

Barriers and enablers

=> Specific service provision framework

Service Adoption Definition of service adoption strategy

Communication, promotion

Adoption actions

For each sector

Integrate with existing

services

Differentiate and

characterise

Manage the transition

Complement global with

local

Differentiate and characterise the addressable market sectors offering the “customised” services

… between existing techno and business model to reach EGNOS/Galileo based services

Complement the development of Global services with Local services and technologies

e.g. EO and SATCOM satellite services, terrestrial positioning services, non-navigation services and technology

E-GNSS exploitation: Key Drivers

The new phase of E-GNSS is already started with a strong

service oriented approach: The users are at the centre of the

attention

The Service Oriented Frame is the real EGNOS/Galileo differentiator with respect to existing military

systems (GPS and GLONASS)

Private and public actors to contribute to the completion of the downstream

value chain with additional development, investments, ad-hoc

regulations and standards

Conclusions: Creating the “perfect interaction”

Final Objective :

Create innovative added value services based on EGNOS, Galileo and all the future signals from the “system of systems”