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Training Improvement Update As you may recall, in the 2018 Employee Satisfaction Survey participants identified training as an area MORA needed to improve in. At the beginning of 2019, we con-ducted a follow-up survey to find out what training components needed the most at-tention. The results showed us that the onboarding of new residential staff, in the group home sites, was the area we needed the most improvement in.

A training workgroup was formed to look at the on-site onboarding process and rec-ommend changes. The workgroup was headed up by Jessica Strayer, a Training Spe-

cialist in the HR department, and consisted of 2 Program Supervisors, 2 Program Co-ordinators, and a member of the Nursing Department. The group took a deep dive into the onboarding process in our residential homes and, after much hard work, made the following changes to the process:

Set up a training timeline between new hire orientation and working unsuper-vised.

Added 8 hours of observation and 12 hours of demonstration into the onboarding process in the residential homes.

Edited the 245D orientation training script to be up-to-date. The training script was also reordered to prioritize and break up activities to increase engagement.

Reconstructed the 245D employee orientation checklist to match the script. The checklist was broken down into what needs to be done on each of the new hire’s training shifts and additional hour requirements for training were created.

Created an observation/demonstration sheet for each home that could be custom-ized for each client.

Created a Quick Information Sheet template that was given to all Program Super-visors and Program Coordinators to complete for clients in their homes. This sheet is also now being discussed at Positive Supports refresher trainings.

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“The Plymouth Road house is an awesome home to work at for two main reasons. One, the guys are FUN and a joy to be around. Two, the TEAM.”

“The clients lives are better because of the care and dedica-tion that you all show day in and day out. I have been lucky to work with each of you. Thank you for all that you do!” Continue on page 2

2 Mount Olivet Rolling Acres is an Equal Employment Opportunity Employer

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Advocacy Update Time is ticking away to the start of the 2020 MN Legislature. ARRM is busy working on the 2020 legislative agenda and legislators are preparing to get back into the swing of things. We con-tinue to work on scheduling site visits with legislators and staying involved in both the state and federal advocacy communities. As always, we encourage you to keep open communication with your legisla-tors and to tell them about the work you do and how it’s impacting the lives of your clients. To find out who repre-sents you, visit Who Represents Me? (https://www.gis.leg.mn/iMaps/districts/) and enter your information! For information on grassroots advoca-cy, contact Nikki Storebo (nstorebo@mtolivet-mora.org).

Added the option to have staff other than the Program Coordinator or Pro-gram Supervisor train new hires in the home. Requirements for these desig-nated trainers were established, and names had to be approved and submit-ted to Nikki Storebo.

Created a house “cheat sheet” of must know information for new employees.

Held a feedback session that invited all Directors, Supervisors, and Pro-gram Coordinators. Feedback on the new documents was gathered and changes made accordingly.

Collected and stuffed all of the train-ing binders for the residential pro-grams, to ensure each site had the new materials.

The new on-site orientation process was implemented in September of 2019. We have received positive feedback on the new process from Program Coordinators and we are now working to figure out how to collect feedback and measure success with the new process.

If you have any recommendations for training improvements or new trainings, please send them to the Suggestion Email, sugges-tions@mtolivet-mora.org.

he Plymouth Road house is an awesome home to work at for two main reasons. One, the

guys are FUN and a joy to be around. Two, the TEAM. The Plymouth Road Team has a strong balance of longterm staff that have been with MORA for many years, and newer employees who have hopped into the PR Team and said YES let’s do this- I want to be a part of what’s going on here! There is a strong sense of teamwork and balance in the home. Things get done at this house. People talk to each other about what’s going on, how everyone’s do-ing and most importantly; have a sense of pride and enjoyment in what we’re doing here. To be able to celebrate Plymouth Road for Team of the Month this No-vember is truly meant to be. The house has recently gone through a lot of changes but all for positive reasons! The Program Coordinator Kaylee was recently promoted to be the Program Lead for Kings Lane and Victoria House- CONGRATULATIONS KAYLEE! And with that, Isaac has transferred from his Medical Special-ist position with the house and has truly hit the ground running in provid-ing positive leadership and oversight to the home. Isaac is already getting high praise from families and MORA team members and he’s going to be a wonderful Program Coordinator! Kev-in has been an overnight for the house (an awesome one at that), and has been with MORA for many years. He truly understands the needs of the guys and how to set yourself up for success, and we often rely on him for training in our new employees for specific shifts! We are so thankful he is still with us at MORA. Ola, who has recently trained into the overnights at

Glen Lake to help support the guys there, has been so helpful, kind and willing to help support both homes since she’s been with us. We also have Elm that had been on-call with us, who recently accepted a promotion to the Medical Specialist position! We are very confident he will be a strong addition to the house in this role, as he really understands the guys and has done very well in the home. The team is in a good jive with our many AWE-SOME casual staff including Abass, Babatunde and Boniface. They really are a part of our team and we thank everyone for coming over to the house when they’re available. Eli had been with the house for a year and recently changed to on-call, we will truly miss him being there every week! He has been such a positive and helpful sup-port system for the guys. Eli’s family has also shown support to the house as his Dad and his work crew have vol-unteered twice now to do the Fall and Spring clean up! Have you seen the trees there?? We need it! For the month of November, we acknolwedge, appreciate and THANK the Plymouth Road Team for under-standing the core values of what we are doing here. How we are support-ing those we care for, and doing it well. The house feels like a home no matter what season you are in walking into it. The guys are active and busy. The families are invested, involved and thankful for our team supports. Of course there are difficult times, but with those bumps, we bind together and work hard at supporting everyone including each other. I am truly thank-ful to be a part of such a wonderful home, and have met many awesome employees in my time with the house. CONGRATULATIONS PLYM-OUTH ROAD!

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Training Improvement Update continued

The Plymouth Road Team

Team of the Month November: Plymouth Road

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Mount Olivet Rolling Acres is an Equal Employment Opportunity Employer

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Vocal Essence 2019

Above & Beyond

Belinda Speak Charlotte Lang Elisa Burge Victoria Kou Karen Brantner Caleb Askie Ayne Abebe Soko Sirleaf Diana Thomas Michael Zelee Paakow Okai Chereka Keys Myrna

Mussenden Cheryl Hart-

man

The Madison Team

Team of the Month December: Madison

he team at Madison is incredible! To be able to celebrate Madison for

Team of the Month for Decem-ber is truly meant to be. The house has recently gone through a lot of changes but all for posi-tive reasons! The Program Co-ordinator Tracy Serier was re-cently promoted to be the Pro-gram Coordinator. She is cur-rently still doing the med spe-cialist role, picking up extra hours and learning the program coordinator role. She is so amazing, and we are lucky to have her. Tracy has heart and compassion. She is a true lead-er. CONGRATULATIONS Tracy! Another change to Madison has been Sandy Johnston. She has taken on the role of 1:1 for AF and DSP11 at the home. She has grown out of her comfort zone and taken on many tasks to sup-port the home. The home has changed dramatically since the full time addition of Sandy. Her ideas and creativity are well evident to anyone that has not been to the home in a while. She has spent hours helping make the transformation. In ad-dition, she has been a huge sup-port and leader in supporting the individuals in personal cen-tered activities in home and community. We continue to have the support and longevity of our overnight Joan. We are lucky to have her knowledge and dedication. I am

not sure what we would do without the support of our float Stephanie that has been able to step in and be a dependable part of the team. And of course, I can’t forget the many others like Katharine, Kayla, & other fill in staff that have been such a big part in the lives of the cli-ents we serve as well. Days at Madison, can be stressful with the combination of medical issues, physical cares, and dealing with daily routes. I am amazed by the leadership at Madison and how staff always put the individuals first. These staff go above and beyond every day. I am amazed at the stories of how they enrich the lives of the four people at Madison. I am impressed and thankful how the Madison staff come together through the tough times. The dedication they show and willingness to support the house. I cannot thank each of them enough for their hard work. We may be short in numbers at Madi-son but we are not limited on dedi-cation. The clients lives are better because of the care and dedication that you all show day in and day out. I have been lucky to work with each of you. Thank you for all that you do!

Vocal Essence 2019

Vocal Essence 2019

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4 Mount Olivet Rolling Acres is an Equal Employment Opportunity Employer

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MCCP Facts The services are intended to meet the needs of individuals experiencing a crisis by providing and facilitating immediate and cost-effective services, which focus on preventative measures. Professional Background Behavior Analysts Psychiatric Nursing Consulting Psychiatrists Psychologists Learn more about MCCP:

• MCCP has been providing ser-vices since 1996

• MCCP helps in several different counties including Anoka, Carver, Dakota, Hennepin, Ramsey, Scott and Washington

• MCCP actively supports and refers individuals and providers to: Metro area crisis homes for children and adults with an intel-lectual disability and/ or related condition, community support services, longer term assessment and support services provided by private agencies and individuals, ancillary supports such as transi-tional housing and temporary augmentation of staff

For more information about Metro Crisis Coordination visit their website here, http://metrocrisis.org/index.html

n early November

2019 the Metro Cri-sis Coordination Pro-gram (MCCP) re-ceived their 12,000 referral! MCCP began providing sup-ports in 1996. MCCP received their 1,000 referral in 1999, 5,000 referral in 2006 and 10,0000 referral in 2015. MCCP continues to provide community-based crisis ser-vices for persons with developmental disabilities across the seven-county metropolitan area. MCCP strives to keep individuals in their natural resi-dential, work and educational settings. MCCP provides early intervention as-sessments and crisis support planning. Behavior Analyst’s provide supports and training to families, day programs, residential programs and care provid-ers who are supporting people with intellectual and developmental disabil-ities.

In December 2019 MCCP will begin providing similar supports to individu-als who have diagnosed mental health conditions. Well Done MCCP and thanks for your work over the years!

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M e t r o C r i s i s C o o r d i n a t i o n P r o g r a m

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Mount Olivet Rolling Acres is an Equal Employment Opportunity Employer

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Capital Budget Projects

• Payroll Is-sues (requests to add, re-move, or up-date time punches should go to your primary supervisor): Karla Trettin 952.401.4857 or Kari Dose 952.401.4843

• Benefits In-formation, Worker’s Compensa-tion: Human Resources (952) 474-5974

• Recruiting Questions, Employee Referrals: Human Re-sources (952) 474-5974

• Training Questions, Proper Lift-ing, Positive Supports Questions: Derek Rust, (952) 767-9181 or Jessi-ca Strayer (612) 214-9789

• Computer Assistance: Helpdesk at help@mtolivet-mo-ra.on.spiceworks.com

• HIPAA Vio-lations, Bill-ing, MORA Intranet Questions: Kari Dose, (952) 401-4843

• Receipts, Accounts Payable, Vouchers: Jane Heimerl, (952) 767.4833

• Personnel Policies, Grievance Procedures, FMLA Re-quests: Stacy Richards, (952) 767-4831

• McGregor, Recreation, Special Olympics: Stephanie Kohl, (952) 401-4872

• Work Or-ders or Maintenance Questions: Rick Stacken, (952) 474-5974, ext. 3869

• In-Home Billing: Kathleen Ca-sey(952) 401-4876

• Staff Sched-uling, WorkSched-ule: Elizabeth Thompson, EThomp-son@mtolivet-MORA.org

• Consumer

Challenging Behaviors

(please con-tact your su-pervisor be-fore contact-ing Kim): Kim Whelan, (952) 401-4864

• ADS—Bus • Andover—

Concrete Pole Barn

• Blooming-ton—Basement bedroom carpet, up-stairs bed-room carpet

• Cottage I—

• Furnaces/AC

• Edina—Furnace, freezer

• James Court—Bedroom window

• Kings Lane—Windows

• Lotus View—Kitchen countertop

• Madison—Driveway

• Mayer—Kitchen & dining room win-dows, sun-setter awn-ing, house painted,

redesign deck

• New

Hope—Front porch

• Oakwood—Bathroom/kitchen re-model

• Ridge Road—Van

• Sher-wood—Kitchen remodel

• Tessman—Kitchen flooring

• Victoria—Upstairs bathroom remodel

• Waconia—Lighting through upstairs, kitchen re-model

• Medication Administra-tion—12/17/2019

• First Aid & CPR—12/20/2019

• Positive Sup-port Core Refresher—1/2/2020

• Positive Sup-ports Core—1/8/2020

• Medication Administra-tion—1/14/2020

• Positive Sup-ports Core Refresher—1/15/2020

• Positive Sup-ports Core—1/22/2020

• Prevention and Physical Interven-tion—1/23/2020

• Medication Administra-tion—1/28/2020

• Positive Sup-ports Core Refresher—1/29/2020

• First Aid & CPR—1/30/2020

• Positive Sup-ports Core—2/5/2020

• Medication Administra-tion—2/11/2020

• Prevention and Physical Interven-tion—2/12/2020

• Positive Sup-port Core—2/19/2020

• Medication

Administra-tion—2/25/2020

• First Aid & CPR—2/27/2020

• Positive Sup-ports Core Training—3/4/2020

• Medication Administra-tion—3/10/2020

• Positive Sup-ports Core Training—3/18/2020

• Medication Administra-tion—3/24/2020

• First Aid & CPR—3/26/2020

W h o t o C o n t a c t T r a i n i n g s